Suzanne Smith

"As for the package not arriving at it's intended location, that is out of our hands once it leaves our location. If your package did not arrive on time you can be reimbursed by calling 1-800-GO-FEDEX."

"I have never denied a customer tape. I always let our customers use our tape to close their boxes. Zachary must have me confused with someone else. I apologize on their behalf as that is not typical."