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Apple

Apple Palo Alto

Electronics Store, Mobile Phone Store, and Repair Service
University South, Palo Alto
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8.6/10
650
ratings
  • Stars
    Ranked #2 for electronics stores in Palo Alto
  • Tips
    Josh W.
    "great customer support / love the genius bar!"(5 Tips)
    Lena K.
    "Awesome glass ceiling, plus free wifi!"(3 Tips)
    Faris A.
    "They have the Apple Watch 😄❤️"(2 Tips)
    Sean K.
    "their counterparts at Stanford Shopping Center."(2 Tips)
Tips and Reviews icon73 Tips and reviews
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  • glass ceiling
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  • John M.
    John MarcOctober 22, 2011
    Been here 25+ times
    ALWAYS have an appointment for the genius bar for each device... And come at least 5 min early because the systems kicks them out when late... Always check in at the genius bar too...
    Upvoted Feb 18
  • Luis C.heart icon on user image
    Luis CastroAugust 16, 2017
    Excellent customer support. The guy that attended me was extremely friendly and had answers for all my questions. My preferred store for buying apple products
  • Stefania P.
    Stefania PomponiAugust 30, 2011
    Been here 10+ times
    If you have a business, tell them and they'll set you up right away with a business acct. Also, ask for Nielsen. He'll take care of you.
  • Isaac E.
    Isaac EliasJuly 24, 2014
    Don't ask about how often they have to clean the glass roof. Their usually jovial mannerisms will take a turn toward the suspicious and acrimonious.
  • Alexis R.heart icon on user image
    Alexis ReevesJuly 14, 2013
    Been here 10+ times
    Rudy is the best instructor. I had a Pages class with him and he was sooo knowledgeable!
  • Graham M.
    Graham MacpheeAugust 22, 2014
    Open glass front, nice staff, though it's a little hectic and seems disorganised at times.
  • Karina K.
    Karina KFebruary 29, 2012
    These apple stores are great for roaming wifi needs!! All stores visited in the area had it available. You can also use the laptops for a quick email check
  • Artur R.heart icon on user image
    Artur RodriguesJuly 8, 2016
    Wait times can be a little over the bar, but service times are great!
  • Daisy Z.
    Daisy ZookJune 9, 2013
    Been here 10+ times
    An appointment on a Sunday doesn't mean much. You still have a long wait. Better to come during the week when the store opens.
  • Omer Z.heart icon on user image
    Omer ZachJune 23, 2012
    Been here 10+ times
    You can buy things directly through your iPhone now! There's no better way to spend $30 on a tiny cable.
  • Rafael O.
    Rafael OchoaNovember 6, 2012
    Visit during the day to enjoy the sunshine—the curved glass ceiling gives the store a bright and airy feel.
  • Ellie M.
    Ellie McHaleSeptember 26, 2012
    Been here 10+ times
    I came to pick up my laptop 14 hours after receiving a notification it was ready. it took them 5 people & 30 minutes to help. People arriving after me to pick up repairs were getting theirs before me.
  • Tim J.heart icon on user image
    Tim JohnsenApril 12, 2015
    Been here 25+ times
    One can spot Tim Cook here from time to time :)
  • Ahmad Q.heart icon on user image
    Ahmad QousiOctober 31, 2012
    The new Apple store is the best place to fall in love with Mac again
  • S Y.heart icon on user image
    S YusopJanuary 10, 2017
    One of the few shops that we went when we were in Palo Alto.
  • (RED)
    (RED)March 14, 2011
    The (APPLE) RED Smart Cover for your iPad is here. Choose the (APPLE) RED Smart Cover and Apple gives a portion of the proceeds to help fight AIDS.
  • Andrew K.
    Andrew KrasovApril 28, 2013
    Free wifi, a lot of smiling staff
  • Faris A.heart icon on user image
    Faris AltorkiSeptember 25, 2015
    They have the Apple Watch 😄❤️
  • Guilherme C.
    Guilherme ChapiewskiNovember 18, 2012
    The wi-fi password is... wait, you don't need a password! Enjoy fast Internet for free! \o/ #thanksApple
  • Zack T.
    Zack TurnerDecember 15, 2011
    Dear Apple Store management, Suzi is awesome. She helped us feel informed and comfortable. Make sure to promote her!
  • Eduardo G.heart icon on user image
    Eduardo GodinhoSeptember 4, 2015
    One of the best store... One of the most traditionalists
  • Renee B.
    Renee BudakFebruary 21, 2013
    Been here 10+ times
    Beautiful new store with all glass walls and ceiling
  • Renee B.
    Renee BudakDecember 12, 2013
    Been here 10+ times
    This store is always busy on Friday and Saturday nights.
  • Renee B.
    Renee BudakFebruary 2, 2014
    Been here 10+ times
    The people who work there are very helpful and friendly.
  • Lena K.heart icon on user image
    Lena KiddSeptember 2, 2014
    Awesome glass ceiling, plus free wifi!
  • Benni P.heart icon on user image
    Benni PrinzJanuary 3, 2018
    Friendly staff
  • Sean K.
    Sean KahuilaFebruary 15, 2013
    Much bigger/friendlier/more helpful than their counterparts at Stanford Shopping Center.
  • Megheart icon on user image
    MegDecember 15, 2013
    Beautiful building and best customer service. They solved my problem in less than two minutes.
  • Britta B.
    Britta BitschOctober 29, 2014
    Great being in the very forstå Apple store
  • Elliot L.heart icon on user image
    Elliot LeeJune 16, 2013
    Opens at 8am for Genius Bar appointments!!!
  • Zubin S.
    Zubin SouzaMay 12, 2014
    The original istore... Was initially a little further down the road..
  • Renee B.
    Renee BudakNovember 26, 2013
    Been here 10+ times
    It is a gathering place for people walking on University Ave. on the weekends.
  • Mo I.
    Mo IbrahimNovember 12, 2012
    See this store on a larger scale at the Apple store Upper West Side in NYC.
  • Charlie S.
    Charlie SaraspiAugust 27, 2011
    Been here 50+ times
    Parking's a pain; if you have an appointment, plan to arrive 30 minutes before. They WILL cancel your appointment if you're late.
  • Tony C.
    Tony CidDecember 24, 2012
    Great new store!
  • Stanford University
    Stanford UniversityNovember 3, 2011
    “Stay hungry, stay foolish.” Be inspired by Apple co-founder Steve Jobs’ 2005 Stanford University Commencement address. Read more
  • Jay H.
    Jay HartmanJune 3, 2011
    Been here 100+ times
    Looking to save money on Apple stuff for your business? Ask to speak to the Business Team!
  • Mac P.
    Mac PMarch 18, 2015
    Always helpful, never got disappointed.
  • Ahmad Q.heart icon on user image
    Ahmad QousiSeptember 3, 2012
    The first apple store in the world
  • Adam H.heart icon on user image
    Adam HelwehAugust 9, 2011
    Been here 10+ times
    Leave your mark by taking a photo of yourself using one of the iPhones, iMacs or Macbook Pros.
  • Raymond P.
    Raymond PriceJanuary 7, 2013
    Great service...fast and friendly
  • Vitalie E.
    Vitalie EsanuNovember 16, 2012
    Been here 5+ times
    Download the App Joketastic and have fun!
  • Dan W.heart icon on user image
    Dan WilsonJuly 1, 2015
    Wide-open feel and helpful staff
  • Amanda V.
    Amanda Van WestOctober 20, 2011
    After you buy your sweet new iPhone or iPod touch, fill it with a certain awesome free music app... ;)
  • Martin W.
    Martin WaichmanJuly 30, 2014
    Amazing glass ceiling
  • Artem A.
    Artem AbramyanAugust 24, 2014
    Been here 5+ times
    Here, everything is good :)
  • Gürkan G.heart icon on user image
    Gürkan GezginOctober 20, 2014
    Apple products.
  • Charlotte V.heart icon on user image
    Charlotte VMay 27, 2015
    Good service
  • Albert W.
    Albert WanSeptember 20, 2013
    Been here 10+ times
    Ask for Kasey!
  • Leah H.heart icon on user image
    Leah HessJune 27, 2018
    New stores!
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