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Avis Car Rental
Rental Car Location
West Los Angeles, Los Angeles
"Fast car rental and frequent shuttles available to terminals"(7 Tips)
"Avis preferred is free and they were perfectly lovely to deal with."(5 Tips)
"Preferred service desk is the way to go"(2 Tips)
"Tires needed air but otherwise good service."(4 Tips)
121 Tips and reviewsFilter:
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- airports
- takes reservations
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John WeberJuly 9, 2013Don't let the people at the counter choose your options. They swindled and lied to me. I don't know if this will post but here:Upvoted 2 weeks ago
Loretta HuiOctober 24, 2016When they don't have your car ready they hide it by offering the deceptive "free upgrade". But it's really just giving you a different car they have instead, and sometimes it's a downgrade so beware.
Definitely one of the Avis center that could use help with customer service. It's very spotty!!!! Leave a little extra time...
Chairman TingOctober 7, 2018Check the condition of the tires. They've given me a new SUV with virtually no tread and even a huge gash. These guys have no regard for you and your family's safety. Shame on them!
- Dean JLOctober 29, 2018My rental was prepaid and the agent (Gabriel) added over $300 of extras to my booking, never once asking if they were required. He never said the name of these extras, the cost, or what they were for.
Desiree DeganFebruary 27, 2018Commission based reps+ under-staffed+ hour wait @ 10pm+ jetlag= Geoff swindling a tired pair into a "free upgrade" b/c our car wasn't ready and tacking on upgrades we didn't ask for for an extra $800!
If you’re lucky enough to meet Nia, you’ll be in GREAT hands. One of the nicest and most caring avis employees I’ve ever met.
Clinton™February 13, 2014Handicap tag get you straight to the airport. No need to ride the bus, just stop by car return for inspection and they take you to the airport.
Abby SchutteAugust 16, 2013Reserved a car in advance and waited 2 hours on line in the sun to pick it up. Good job guys really.
Always get the loss damage waver its only 9$ and you will save yourself a headache if anything happens. 9 bucks for peace of mind
Terance L.January 3, 2023Be sure to have a USB C to USB C cable or adapter that will convert your USB-A to USB C. Issued a vehicle that the cigarette adapter didn't work and the stationary inlet was USB C
Ryan McArdle-JaimesMay 28, 2013ZipCars live here! Super convenient access to/from the terminal on the Avis bus. Easy day trip or way to spend extra time before a flight.
etta yMay 31, 2016Watched multiple shuttles for other companies go by until the packed Avis one finally materialized. Same deal in both directions, about a half hour wait.
Jeb BlountApril 1, 2015This could possibly be the worst AVIS location in the US. I rent from Avis almost every week and nowhere is the service like this. It's like the people working here just don't care.
- Desiree DeganFebruary 27, 2018Disgust for Geoff, who lied to our faces + scammed an upsell (they're on commish after all)! Prepaid in advance, but still waited behind 20+ in line (only 2 reps) + surprise $800 extra in charges!
Stephen BickfordNovember 21, 2011Sign up for preferred status for free and you won't have to bitch about waiting like all these others leaving tips. Check-in took 5 min, car with 5k miles, automatic check-out. Too easy.
✨Isabelle V. R. ✨May 23, 2013You can't choose a car. They give you one. Our gps broke down several times! They gave us another one but you loose a lot of time when you're travelling.
Tom PerryAugust 5, 2012Been here 30+ Mins. and I'm still outside the bldg. out of 20 costumer stations 7 are manned and the are slow. no sense of urgency on their movements. scale of 1 - 10, this office is negative 1
Maui HawaiiJuly 15, 2012Become Preferred or use a different company. Still in line and it's been an hour. Didn't know about it before now.
- Timothy ChiuJune 14, 2013Line is really long and they picked off some people off the end to go to a building to the left of the main counter. Some people went there directly - shorter line
MICHAEL SJuly 13, 2012Avis desperately needs automated terminals. I've rented with every rental car agency and I've never had a 45 minute wait just to find out what car I have.
Carrie PaxsonJuly 29, 2017four agents, MANY customers. writing this from the middle of the lineup after waiting 40 minutes already.
Lisa BarlowDecember 24, 2011Crazy clusterfu*k and took an hour but Ofir is the nicest, most helpful, friendly Avis guy ever! Yay Ofir!
DannyJuly 31, 2022Some clerks are so concentrated on selling their extra products and insurance...!!! So annoying~~~ I am loyal to Avis but... not sure for how long
DO NOT forget anything in the car. Getting ahold of the post and found from home is a nightmare and getting things back is almost impossible!
Excelent service. Fast checkin and checkout with preferred program. They even let you choose a car type and if you don't like it just take any car from special take&derive zone.
Leave yourself plenty of time to drop off the car and wait on the bus back to the airport. Very stressful!- ✨Isabelle V. R. ✨May 23, 2013You can't choose a car. They give you one. Our gps broke down several times!!
Melissa De SantisJuly 31, 2018Horrible service, longest line I’ve ever been in. Shuttles were great, but once I got to place to pick up my car it was a nightmare.
David ConcepcionNovember 11, 2011Kimberlyn is the nicest australian attendant in the world. Great service with a smile.
WalterDecember 27, 2012Never change the plan for renting you contract before! Never ask for an upgrade they abuse in the charges of your rental period! Pay atention they may steal you!
GrecoSeptember 10, 2021They gave me a car that had a start/stop issue. The car stalled on me twice on the road. They won't even deliver me a replacement car. Had to go back to LAX. And the issues didn't stop there
Yangzhi ZhaoJuly 29, 2011Alma at the Preferred Service Desk is the best! She will take great care of you.
Laura McCarthyAugust 14, 2013You will wait outside in line for over one hour, and then get a car that hasn't even been cleaned inside.
Chris MuirJuly 20, 2013Worst. Wrong car parked in our spot. Didn't notice because all midsize Chevy's look the same. Had to go back through line twice. Turns out it was the right car mislabeled on contract. Boo.
James MJuly 6, 2011Long, slow lines to rent AND return a car. Shuttle to airport was convenient and came often though.
Stephen PapageorgeJuly 22, 2011Never seen a line move slower... 4 representative stations open... 3 people in front of me... 35 minutes. You do the math. I would pay 2x as much to use Hertz at this point.
- Jamie PoleDecember 10, 2011One of the best Avis locations in the USA. Newer vehicles, and great employees.
Lisa ClarkDecember 9, 2011Super nice people. Dropped car off early and they gave me a ride back to hotel. Avis they try harder!
353 Photos
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Avis Car Rental Los Angeles operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off available at this location.
Open (Show more)
- Mon–Sun
- 24 Hours
(310) 342-9200
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Credit Cards
Yes (incl. American Express)
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