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Apple CoolSprings Galleria

Electronics Store and Mobile Phone Store
Franklin
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7.6/10
156
ratings
  • Tips
    James
    "store in The Mall at Green Hills"(2 Tips)
    Doug F.
    "Excellent fast service"(2 Tips)
Tips and Reviews icon27 Tips and reviews
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  • Minda P.
    Minda PenningtonJuly 9, 2013
    This store is huge and they fixed my problem with no issues. I was amazed how nice the guys were when I asked newbie questions.
  • Tim M.
    Tim MunsellMay 26, 2014
    This store is so good! Customer service is top notch, there is always enough staff, and as you'd expect from anything with an Apple logo, they are quick, smart, helpful, and friendly!
  • Jamesheart icon on user image
    JamesJanuary 19, 2016
    Check out the new workshops they offer for free such as 'Shoot More Artistic Photos with iPhone' or 'Sketch, Draw, and Paint with iPad'. Start something new and unleash your inner artist!
  • Jamesheart icon on user image
    JamesOctober 15, 2019
    Of the two Apple stores in the 615, the store in The Mall at Green Hills is much nicer.
  • Reina S.heart icon on user image
    Reina ShelbyApril 2, 2013
    Been here 5+ times
    If you need technical help, it's best to make an appointment. Great service! Nick was awesome!!
  • Kevin S.
    Kevin SparkmanJuly 16, 2012
    Download the Apple Store app on your smart phone & use it to check yourself out... No waiting on a cashier, no lines, receipts emailed to you instantly! (ask an Apple Genius for a bag!)
  • Colin L.
    Colin LordSeptember 21, 2014
    Been here 10+ times
    If you need support, be sure to make a Genius Bar appointment ahead of time!
  • Crystal S.
    Crystal SmithJanuary 15, 2013
    So apparently you are supposed to have an appointment to be helped. I had no idea! Drove 45minutes to get here and they tell me they can't see me for 2 1/2 hours, plus I've got a toddler with me! Arg!
  • John M.
    John MaGuirkJuly 22, 2015
    Been here 25+ times
    Another reason to avoid Apple Store in Cool Springs. The escalators are 10-7 & ShopKick doesn't work in Macy's.
  • John M.
    John MaGuirkJune 28, 2016
    Been here 25+ times
    While a goldfish might have a 3 second memory an alligator has even less!
  • Doug F.heart icon on user image
    Doug FinchMay 9, 2018
    Excellent fast service - but the crowds?!? I’m glad I own Apple stock!!
  • Max V.heart icon on user image
    Max VelDinkFebruary 3, 2016
    Wait can be pretty long sometime, plan for at least a 30 minute visit if you'd like to buy something
  • Serhii L.heart icon on user image
    Serhii LutskoSeptember 4, 2016
    Been here 10+ times
    Great service but sometimes need to wait in the queue
  • Jason A.heart icon on user image
    Jason A.June 26, 2016
    Service is always great! Remedied my issue in minutes.
  • Alan T.
    Alan TreadwayDecember 10, 2017
    Great selection on iPhones.
  • Todd D.heart icon on user image
    Todd DicusApril 9, 2015
    Great customer service and support
  • John M.
    John MaGuirkOctober 22, 2014
    Been here 25+ times
    I'm not sure if checking yourself in @ the Applestore is such a great idea.
  • Brandy
    BrandySeptember 19, 2013
    Not a fan of this store! Didn't even do an actual diagnosis of phone! I will be going to green hills!
  • Danielle W.heart icon on user image
    Danielle WoodyJanuary 27, 2015
    Great mall!
  • Alan T.
    Alan TreadwayDecember 10, 2017
    Great deal on an iPhone.
  • Ian B.
    Ian BernsteinDecember 27, 2018
    Slower than windows 95 around here
  • andy b.
    andy barnetteMay 18, 2013
    Amazing customer service
  • Sherry W.heart icon on user image
    Sherry WesterMarch 22, 2013
    Great service!
  • Mark M.
    Mark MedfordJune 6, 2013
    Story is the gal
  • Chris S.
    Chris SchmalzFebruary 21, 2013
    Rock with Bach!
  • Cal E.
    Cal EvansNovember 9, 2013
    I absolutely hate this place. Do yourself a favor and just order online.
  • Albert M.
    Albert MenefeeFebruary 7, 2013
    What is that smell in the front of the store?
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