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Hotel Riu Cancun

Hotel, Beach, and Swimming Pool

Cancún

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Hotel Riu Cancun

8.6^/10

423

ratings

"Diego in the pool bar"(2 Tips)
"The farmacia has learned and adapted."(2 Tips)
"... has a gym, sauna, and Jacuzzi."(3 Tips)
"El spa (spa) no esta incluido :("(3 Tips)

50 Tips and reviews

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Andy WalkerJune 26, 2013
Been here 5+ times
What a place! Food is consistently amazing and a special shout out to the entertainment team - the best I've ever experienced. Rooms are a little dated but I can live with that.
Cancun PAugust 11, 2015
Now this is just as god as the riu palace however where the riu palace is quiet and relaxing this one is more of a party resort theres a club and a 24 hr bar where they serve fruts and burgers.
DHR.comMarch 28, 2012
Experience excellent service, a fantastic white sand beach in Cancun, Mexico. Also don’t miss the treatments at their world-class Renova Spa, which also has a gym, sauna, and Jacuzzi.
Kyle GouletFebruary 18, 2015
Beautiful. The liquor is low end, but it's free and no one is complaining. I wish the bar tenders knew a little more as to what to do with the liquor. But, it's such a great place. 5 stars in my mind.
HklingApril 1, 2012
Awesome customer service.. Had bugs in our room.. Quickly exterminated.. And very helpful to book reservations outside of resort. Also Note: can only book the a la carte 2 days in advance! :(
Stephanie ChengFebruary 1, 2016
Awesome services by all the staff. Room is clean, and ocean view is perfect! Thanks =)
Martha LutzFebruary 23, 2011
Don't worry if you can't get a dinner reservation - just show up at the first seating time (6:30 or 7 depending on season), and you will prob get seated after around 10min.
Bryan PedersenJuly 8, 2013
Awesome spot. One of the best in Cancun. Go for the seafood paella
David SowersbyJune 7, 2011
This is our 6th time back to CUN and 2nd at this hotel. Love it! We have stayed in all three RIUs en cancun... All great :)
Collin McNovember 24, 2014
Request your mixed drinks with Bacardi, Appleton or Captain Morgan rum, they will taste better.
Agustin NievesNovember 10, 2015
Just perfect. Best attention ever
Rachel MNovember 12, 2011
Diego in the pool bar is adorable, as are Adrian, Emily, and Carina on the entertainment staff :) xoxo
Rafael AstranaJuly 5, 2011
Not only in hotel but anywhere in Mexico giving tips returns you a super customer treatment, large doses, extra towels, anything that you may need.
Bridget WNovember 5, 2011
Been here 10+ times
Have lunch at the italian restaurant in the lobby. Order the steak. Absolutely delicious.
Jeremy PacSeptember 18, 2012
Excellent Hotel, top notch service, highly recommend!
Adrian FongFebruary 19, 2016
Location, food and staff!
Bram CoolFebruary 6, 2011
Been here 10+ times
Give the bartenders a tip and you will be treated as a king
HklingMarch 30, 2012
Buy the wifi card.. You can use it throughout the resort. Not limited to your room as they say
Matt KamhiJuly 30, 2012
Beautiful resort, great place to experience Cancun
Ryan MichaelsenSeptember 24, 2011
WiFi is only available in lobby so be sure you grab a drink before catching up on Facebook.
Gustavo B.December 28, 2012
Been here 5+ times
The Room balcony has a terrible view! It has a concrete wall of the size of a person!!
Marcia JacobiOctober 2, 2011
The people who work here are FANTASTIC!! They keep me coming back every time I can!!!
Kyle O'ConnorFebruary 23, 2011
Use the farmacia in the mall across the street (Plaza Caracol) for cheaper sunscreen than in the Hotel's tienda
Courtney HerzogJune 27, 2011
Ask for el Hefe at the pool bar. Aka furtunato. He is the best!
Eric S.June 24, 2013
Leave a $20 and a note to swap out for Smirnoff.
David CarrollNovember 5, 2011
Been here 5+ times
The lobby is the only place to get WiFi. However, Riu staff will bring you drinks though!
Joss DomínguezJuly 26, 2013
Been here 10+ times
The recepcionists are great! LOL
TerryJune 25, 2012
All rooms have a liquor dispenser
KennyApril 25, 2011
The farmacia has learned and adapted. I could only save like 2$ in sunblock
Jari SalomaaJune 14, 2011
Been here 25+ times
Brazilian restaurant has some magic if you ask
Joss DomínguezJuly 11, 2013
Been here 10+ times
Just the best!
Paul LinMay 1, 2011
tips? avoid like the plague. they will call security on you after you enquire about prices. potential customer = harassed. nice!
Randy AllmanOctober 30, 2010
Tip Frank the pool bartender. It pays off. :)
Zee WhickerMarch 8, 2012
The 'Mexican' restaurant Tio Pepe is not good!!
Maika Van der borstJune 1, 2011
Visit every RIU !! Nice !!
Craig CMFebruary 28, 2013
As a 5* this place is scruffy with poor service.
sharva LMarch 10, 2013
Hotel was ok. Those reservation resturants are never available. Never again
DTomás COctober 19, 2010
Been here 10+ times
Margaritas...
alexandra manjarresFebruary 23, 2010
Been here 50+ times
Hotel 4 diamantes
Karla EstañolMay 15, 2015
El mejor hotel ❤️😊 modernizado y si duermes mucho no te quedas sin comer. El sol esta a la orden del día. Tiene 2 piscinas y un jacuzzi. Los meseros son geniales y todo el personal.
Jair CeronNovember 10, 2012
Been here 5+ times
excelente servicio, comida abundante y deliciosa, los tragos no dejan de fluir... un hotel mas para adultos que para familias.. muy bueno para conocer gente de todas partes del mundo...
Samir RifaiOctober 4, 2014
Uno de los mejores resorts en todo Cancún, la playa y el mar son excelentes, comida muy variada para todos los gustos, hay un bar de deportes 24h donde comes y hay juegos. El mejor trago: "Goodbye".
EdwardMay 18, 2014
La comida es excelente, todo el tiempo te estan ofreciendo bebidas a tu gusto, la playa esta muy bien cuidada solo bajen temprano para tomar el sol, ya que mas tarde el sol no da sobre la playa
Renata CamposJanuary 8, 2015
Hotel muito bom all inclusive com vista espetacular para o mar do Caribe, comida deliciosa no buffet, só não agradou o restaurante japonês. Ponto neg: academia ruim pequena e alg aparelhos quebrados.
Héctor ÁvalosSeptember 6, 2014
El hotel es hermoso, te atienden muy bien, lo mejor es la comida, puedes comer a la hora que sea :) todo es genial
Ehecatl Lorenzo PerezApril 13, 2016
las instalaciones de primera el servicio en bueno pero no excelente y la ubicacion magnifica sin duda alguna lo recomiendo
Renata CamposJanuary 8, 2015
Dica: o pessoal guarda as melhores cadeiras perto da piscina com vista para o mar, onde bate o sol, antes mesmo do amanhecer. Aproveite o espaço com hidromassagens que fica meio escondido do resto.
Greice De Rossi GavaNovember 13, 2015
O atendimento é ótimo, os restaurantes, as piscinas e a praia na frente do hotel. Pontos a melhorar: ter wifi liberado nos quartos (atualmente o wifi só é livre no saguão e piscina) e o spa (caro)!
Ellen VasconcelosJune 25, 2013
Atendimento excelente com funcionários muito simpáticos e prestativos. Localização top, em frente a um shopping e do lado das melhores baladas de Cancun. Comida farta e muito boa! Volto com certeza!
Flávia Fenerich De Moraes FerrariJanuary 25, 2014
Excelente resort da rede RIU. All inclusive de qualidade, atendimento ótimo, localizado perto de shopping e das baladas. Vale a pena conhecer este paraíso!!! Alegria, si si si! Problemas, no no no!!!!

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Hotel Riu Cancun

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