"I don't often complain about service, but here it's awful. Ordered the baked eggs and sever told me after I had ordered that the dish takes a long time to cook. Would be nice to know at the start!"
"Dr. Resendes on the 3rd floor is great. And his office has free wifi!"
· Winnipeg, Canada
"Photos and videos with Santa are free - emailed right to you to share, save or print however you'd like!"
"The food is delicious, but the upstairs washroom is disgustingly flithy. It's unisex, and only cleaned once a day!"
· Vancouver, Canada
"The concierge staff is active on Twitter. Mention @hotelgermain and they take note. Amazing service!"
"Staff is wonderful! Booked a double room, but was given a twin. Came back a while later, and the staff was able to fulfill our request without a problem!"
· London, United Kingdom