The Westin New York Grand Central

The Westin New York Grand Central

Hotel
Midtown East, New York
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7.1/10
374
ratings
  • Tips
    Camron K.
    "Love the location and the hotel/rooms are comfortable and clean."(7 Tips)
    Chris L.
    "Good luck trying to use platinum upgrades."(2 Tips)
    Lindsey H.
    "Makes you wonder what else they skipped over in the cleaning."(8 Tips)
    Till
    "here and get a Junior Suite with view at Chrysler Building."(4 Tips)
Tips and Reviews icon63 Tips and reviews
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  • The F.
    The FleegMarch 25, 2013
    Been here 5+ times
    No complaints. Platinum upgrade on pts stay Sat-Sun. Reasonably large size rooms for the city and the recently renovated rooms are nice and comfortable. Easy walk to grand central - will stay again.
  • Till
    TillMay 30, 2013
    Been here 5+ times
    Good place to stay for SPG Platinum tourists w/ Suite Night Awards: Use them here and get a Junior Suite with view at Chrysler Building. But don't expect hight plat recognition (this is NYC after all)
    Upvoted 4 weeks ago
  • Westin Hotels & Resorts
    Tucked inside Grand Central Station, the Campbell Apartment is truly a hidden gem. With its cozy couches and grand fireplace, the Campbell Apartment is the perfect place for a nightcap. Read more
  • Camron K.
    Camron KingFebruary 13, 2014
    Westin Grand Central repeat customer here! Love the location and the hotel/rooms are comfortable and clean. May not be the most upscale Westin, but it's on brand and a great property.
    Upvoted May 12
  • Henry L.
    Henry LiJuly 27, 2013
    Been here 25+ times
    Rooms here at the Westin are generally bigger than NYC W's for the same price. Great location just a couple blocks from Grand Central. Duane Reade conveniently located around the corner. Nice spot!
  • Ralph M.heart icon on user image
    Ralph MeyerAugust 20, 2022
    Got a great deal online and enjoyed this property. Room was immaculate, spacious and everything for our stay was in order. Check in and check out was a breeze. The bar area was spacious & well served.
  • Cheryl
    CherylJuly 8, 2015
    Upgraded to a comfy king bed in corner room. Westin workout service is ridiculously slow - 1 hr to get all requested gear correct. Otherwise tranquil hotel unlike SPG Times Square properties.
  • Till
    TillMay 30, 2013
    Been here 5+ times
    Internet here is comfortably fast! (Not like in other Starwood hotels in Europe where "high speed Internet access" is often comparable to 1998 modem speed.)
  • Aleksey
    AlekseyMay 31, 2013
    Clean and nice with a fresh and pleasant smell in the rooms. Rooms are a bit small, but accurate. Biggest drawback? Paid Internet. Come on, it's 21st century. Don't nickel-and-dime your visitors.
  • Dorothy H.heart icon on user image
    Dorothy HuntApril 30, 2016
    The bed was comfortable. It wasn't as noisy for me. They charge for EVERYTHING its overpriced even for NYC. Don't buy drinks at the bar walk up the street you'll thank me later!
  • Michael G.heart icon on user image
    Michael G.October 23, 2022
    Using key card in the elevator before being able to select your floor does not work quickly enough resulting in missing my floor on the way up and having to stop the elevator on the way back down.
  • Christina W.
    Christina WarrenMay 26, 2023
    Dig this hotel. It’s a good location for what I’ll be doing and I got a good rate! Hotel tour coming soon!
  • Julian S.heart icon on user image
    Julian SiJanuary 4, 2019
    Check-in staff tried to insist on a Destination charge which was eventually waived - Excellent view of Chrysler on higher floors 👍
  • Pamir A.
    Pamir AydinogluOctober 18, 2013
    Friendly door keepers, room cleaning PERFECT, street noise is at very normal amount. Of course it is better if your rooms are at higher floors.
  • Christina C.
    Christina CaraveoSeptember 3, 2013
    Concierges were grumpy and a bit snooty. See the cheery bellmen for quick help for things. Got an upgrade without having to use my Suite upgrade points - check in desk was more than kind to us.
  • Stephen W.heart icon on user image
    Stephen WrightFebruary 11, 2022
    Nice place to stay albeit expensive for food. Get the room view or you will miss out
  • Stephanie D.heart icon on user image
    Stephanie DeDeckerOctober 4, 2016
    Been here 5+ times
    Great location and clean rooms, but often rates are more expensive than it's worth
  • David E.heart icon on user image
    David E.June 24, 2019
    Best service in town. The location is perfect and the rooms are spacious and clean. 5 out of 5.
  • Lindsey H.heart icon on user image
    Lindsey HoganJuly 31, 2015
    Make sure your room is clean before committing to staying in it; colleagues found left over sandwiches in their mini-fridge. Makes you wonder what else they skipped over in the cleaning.
  • Westin Hotels & Resorts
    The Westin New York Grand Central is in prime Midtown East location makes it easy to experience Manhattan.
  • Fran S.
    Fran SuMarch 16, 2016
    Comfortable SPG bedding, relatively quiet midtown neighborhood.
  • Tasos C.heart icon on user image
    Very nice hotel. Central location and good service. I can't understand why it is not a 5* hotel.
  • Paul L.
    Paul LomaxSeptember 6, 2013
    Been here 10+ times
    Location is perfect, & beds are comfortable. But rooms can be noisy, & room service is sloppy. However, it's currently half the points of other Westins for SPG Free Nights, so works out well.
  • Dennis A.heart icon on user image
    Dennis AgusiOctober 28, 2013
    Great place to stay! Love the large rooms and convenient central location.
  • Scott Kleinbergheart icon on user image
    Scott KleinbergFebruary 20, 2017
    One of the older hotels in the area, but it was fine.
  • Pieter L.heart icon on user image
    Pieter LevelsJune 5, 2017
    Great place but they charged us for WiFi! Criminal! 🙅
  • Amol K.heart icon on user image
    Amol KDecember 24, 2014
    Great views from the higher floors.
  • SanDee P.
    SanDee PriserSeptember 6, 2013
    Rooms are OK but service, especially for SPG Platinum, is consistently disappointing. Very slow check in. Only 12 suites so forget upgrade even if you request Suite Reward 2 weeks in advance.
  • Julian S.heart icon on user image
    Julian SiJanuary 5, 2019
    Firm beds, and super location
  • Matt L.
    Matt LawJune 27, 2016
    Worst thing after a long day of travel delay is showing up in a long line at check-in. Well, this is the hotel... Long wait with one person. fool me twice now, will not have a third time !
  • Frank A.heart icon on user image
    Frank AtkinsonJune 7
    Been here 5+ times
    Great location and very friendly staff
  • Rhonda S.
    Rhonda ScharfSeptember 5, 2014
    Easy walk from Grand Central Terminal - great location
  • Jose P.heart icon on user image
    Jose PrietoOctober 28, 2012
    Other than a name change and facelift this place doesn't impress me. The very small space at front makes check in makes it a free for all.
  • Westin Hotels & Resorts
    Meet me under the clock. As the literal center of the station, there's never a dull moment waiting here. Read more
  • Parham H.heart icon on user image
    Parham HaghighiJune 26, 2017
    No free wifi! Comfortable beds.
  • Jeff G.
    Jeff GunnOctober 20, 2013
    Been here 10+ times
    Serves Stumptown. Book it.
  • Maya D.
    Maya DominguezOctober 1, 2012
    A bit noisy in the mornings with construction (temporary) and traffic and a lot of horns in the morning.
  • Beth D.
    Beth DwyerNovember 8, 2014
    WiFi is 15 bucks a day per room!
  • Jodiheart icon on user image
    JodiJanuary 27, 2013
    Westin Times Square is so much nicer. Friendlier staff as well.
  • Stephen W.heart icon on user image
    Stephen WrightFebruary 11, 2022
    Nice area and not so loud
  • Sachin G.
    Sachin GaurJanuary 26, 2014
    No bottled drinking water in the room unlike other Westin hotels
  • Heather H.
    Heather HorensteinMarch 9, 2013
    Beautiful hotel since renos have been done.
  • Stephen L.
    Stephen LuoFebruary 2, 2020
    Probably the worse Westin in term of service attitude, they are not probably trained and don't care. Room is fine, could be noisy because of the windows sealing.
  • Christopher S.heart icon on user image
    Christopher ShabazzJuly 11, 2015
    This hotel died not impressed me none. Everything was expensive. The housekeeping staff dust not leave fresh towels and the room was not as clean, finding hairs on the bathroom sink.
  • Donnaheart icon on user image
    DonnaDecember 5, 2018
    Slow elevators!!
  • Nora L.
    Nora LamartiSeptember 19, 2015
    Awesome dirty martinis!
  • Lisa I.
    Lisa IngellisOctober 17, 2012
    Wait until construction is done. Jackhammers go until 11 pm. Coupled with street noise, sleep is difficult.
  • Kate G.
    Kate GeilingSeptember 5, 2013
    This place is perfectly fine, I don't hear any traffic noise.
  • Johan V.heart icon on user image
    Johan Von SolmaNovember 30, 2015
    Great location.
  • Hakan
    HakanMarch 16, 2013
    The most beautiful top two girls of US are serving breakfast...
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