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Apple

Apple Boylston Street

Electronics Store
Back Bay West, Boston
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9.1/10
1,042
ratings
  • Kendra D.
    "Aperture and Final Cut."(2 Tips)
    Topher A.
    "Schedule a genius bar appointment online and avoid waiting."(2 Tips)
    Jeremy K.
    "... I'd advise you book your genius bar appointments online ahead..."(3 Tips)
    Al Shaima A.
    "Crowded as usual in apple store more than 1 hour for iPhone exchange"(2 Tips)
99 Tips and reviews
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  • Al Shaima A.
    Al Shaima Al MadaniNovember 3, 2017
    Crowded as usual in apple store more than 1 hour for iPhone exchange
  • Nicholas W.
    Nicholas WoodJuly 3, 2017
    Very busy Apple Store. The wait time to see a representative is always long.
    Upvoted May 11
  • Mashael A.
    Mashael ADecember 22, 2016
    Great service and very organized!
  • Peter d.
    Peter den HartogDecember 12, 2016
    Great Apple location, bathroom in the basement.
  • Kareem H.
    Kareem HammadDecember 3, 2016
    Very disappointing at Apple and this store. It seems when they get busy, they don't care anymore!! Went to the store to replace my watch band! Something very easy and straight forward. But I guess not
  • Andy B.
    Andy BurgessDecember 3, 2016
    Not too busy store, I managed to get an appointment for a repair within two hours, and the staff were very helpful.
  • Jackie W.
    Jackie WestsideSeptember 4, 2016
    My god the doors are heavy.
  • Bindu D.
    Bindu DadlaniJuly 15, 2016
    Been here 10+ times
    Amazing trainers. They are all geniuses!
  • Avraham S.
    Avraham ShukronApril 2, 2016
    Store smells like feet...
  • Bora
    BoraFebruary 13, 2016
    Good and helpful stuff
  • Tarzan
    TarzanFebruary 10, 2016
    Amaaaaaazing Customer Service!!!
  • mjb
    mjbJanuary 17, 2016
    Been here 5+ times
    if you need to see a Genius, book in advance. 3 hour wait on a Sunday.
  • Leo R.
    Leo RiveraDecember 28, 2015
    IPhone 6s battery case 😬😬
  • Maria G.
    Maria GómezDecember 24, 2015
    The best service and team. Great location in Boston.
  • Dave H.
    Dave HoltzDecember 12, 2015
    The staircase in the middle is trippy - literally. I almost tripped a couple of times while walking up and down.
  • huskyboi
    huskyboiNovember 9, 2015
    A very beautiful apple cube in the heart of Boston. Always busy but the staff are really quick and friendly.
  • AlohaKarina 🌺🌈🏝
    AlohaKarina 🌺🌈🏝November 8, 2015
    The geniuses are great help.
  • Toby H.
    Toby HarrimanOctober 19, 2015
    Hate the new process for buying a phone.
  • E A.
    E AlixJune 7, 2015
    Apple Pay works really well here
  • Ami C.
    Ami ChangApril 16, 2015
    Sign up for a wait list to see apple watch...
  • Max S.
    Max SaberFebruary 22, 2015
    Everyone is super helpful at this Apple Store!
  • Michael T.
    Michael ThompsonFebruary 5, 2015
    Best help in town...
  • Alexandre B.
    Alexandre BarbosaNovember 11, 2014
    One of the biggest Apple Store of the world, nice and kindly staff.
  • Massimo
    MassimoOctober 16, 2014
    It's a typical Apple Store. Were you expecting anything else?
  • Tammy
    TammyOctober 16, 2014
    Been here 5+ times
    Most beautiful Apple Store you could ever walk into!
  • Sue Y.
    Sue YeeSeptember 25, 2014
    Shiny things
  • Hard R.
    Hard RockerSeptember 20, 2014
    Friendly staff. iPhone 6 now available.
  • Hard R.
    Hard RockerSeptember 19, 2014
    Friendly staff. Large store.
  • Raphael Armand
    Raphael ArmandAugust 24, 2014
    Very good store!
  • Pat A.
    Pat AddamsAugust 21, 2014
    Headphones and other accessories are free if no one comes to assist you in five minutes!
  • Jeremy K.
    Jeremy KrantzAugust 11, 2014
    Boston's flagship Apple Store location. Great customer service. I'd advise you book your genius bar appointments online ahead of time, the wait can be very long otherwise
  • Rue R.
    Rue RobertsMay 16, 2014
    Best to come early even if you have an appointment... Besides, where else would you want to hang out on a rainy day in May?
  • Chantel
    ChantelApril 26, 2014
    Only apple store I go to. Absolutely love how quick they are, how understanding and how friendly they are. Thank you!! 🙌
  • Jerome P.
    Jerome PoleniFebruary 22, 2014
    Been here 5+ times
    Immense Apple store
  • S D.
    S DNovember 5, 2013
    Been here 50+ times
    Check out the Apple Store App in the App Store - it's free and let's you schedule an appointment with the Genius Bar and even purchase items (it's all linked to your apple id account)
  • David
    DavidJuly 15, 2013
    2nd largest Apple Store in America! Who doesn't love a giant apple store.
  • Trevin C.
    Trevin ChowMay 20, 2013
    Go to the Microsoft Store across the street inside the Prudential Center :)
  • Terrence
    TerrenceApril 28, 2013
    don't ask about right clicking
  • Laura D.
    Laura DeanApril 5, 2013
    Guess it's good customer service but it's annoying when I'm standing there for five minutes and three people ask me if I have questions about an iPad. Other than that, fancy place.
  • Kristina G.
    Kristina GarciaJanuary 17, 2013
    They're nice enough to let you charge your phone if it happens to lose battery :)
  • Bianca B.
    Bianca BuenoSeptember 29, 2012
    Check the products and wait for some offer. Even loving my iPad, I think all the gadgets they sell are overpriced.
  • Brian C.
    Brian CSeptember 26, 2012
    Be sure to spend a pile of cash on electronic consumer products.
  • Pavel S.
    Pavel ShimanskyAugust 3, 2012
    Been here 5+ times
    Try iPhone!
  • Lucy P.
    Lucy PerdomoJuly 26, 2012
    iPad forever!!!!!!
  • MaddiMadd D.
    MaddiMadd D BritJuly 25, 2012
    Rapid 5***** Customer Service
  • Topher A.
    Topher AntonJuly 2, 2012
    Schedule a genius bar appointment online and avoid waiting. It's always packed.
  • Jenny M.
    Jenny MackintoshMay 30, 2012
    Take a look at their schedule of free classes. Learn a new skill, like how to use Final Cut Pro, GarageBand or Keynote. Did I mention free?
  • Kat C.
    Kat ChenMay 22, 2012
    The staff is so friendly!
  • Helena N.
    Helena NacinovicMay 2, 2012
    Great service
  • Brandon W.
    Brandon WilliamsMarch 18, 2012
    Allowed us to schedule a genius bar appointment at 10:50 Sunday even though it opens at 11. Lucky we didn't make a 10:20 appointment
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