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Apple

Apple Boylston Street

Electronics Store
Back Bay West, Boston
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9.1/10
921
ratings
  • Topher A.
    "Schedule a genius bar appointment online and avoid waiting."(3 Tips)
    Kendra D.
    "Aperture and Final Cut."(2 Tips)
    Pankaj R.
    "Try and book an appointment online for genius bar or wait."(3 Tips)
    huskyboi
    "A very beautiful apple cube in the heart of Boston."(3 Tips)
109 Tips and reviews
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  • Mashael A.
    Mashael ADecember 22, 2016
    Great service and very organized!
  • Peter d.
    Peter den HartogDecember 12, 2016
    Great Apple location, bathroom in the basement.
  • Kareem H.
    Kareem HammadDecember 3, 2016
    Very disappointing at Apple and this store. It seems when they get busy, they don't care anymore!! Went to the store to replace my watch band! Something very easy and straight forward. But I guess not
  • Andy B.
    Andy BurgessDecember 3, 2016
    Not too busy store, I managed to get an appointment for a repair within two hours, and the staff were very helpful.
  • Peter Tzetzo I.
    Peter Tzetzo Idi XexoSeptember 16, 2016
    Excellent products and service! ✔️💯%.
  • Jackie W.
    Jackie WestsideSeptember 4, 2016
    My god the doors are heavy.
  • Bindu D.
    Bindu DadlaniJuly 15, 2016
    Been here 10+ times
    Amazing trainers. They are all geniuses!
  • Avraham S.
    Avraham ShukronApril 2, 2016
    Store smells like feet...
  • Bora
    BoraFebruary 13, 2016
    Good and helpful stuff
  • Tarzan
    TarzanFebruary 10, 2016
    Amaaaaaazing Customer Service!!!
  • mjb
    mjbJanuary 17, 2016
    Been here 5+ times
    if you need to see a Genius, book in advance. 3 hour wait on a Sunday.
  • Leo R.
    Leo RiveraDecember 28, 2015
    IPhone 6s battery case 😬😬
  • Maria G.
    Maria GómezDecember 24, 2015
    The best service and team. Great location in Boston.
  • Dave H.
    Dave HoltzDecember 12, 2015
    The staircase in the middle is trippy - literally. I almost tripped a couple of times while walking up and down.
  • huskyboi
    huskyboiNovember 9, 2015
    A very beautiful apple cube in the heart of Boston. Always busy but the staff are really quick and friendly.
  • AlohaKarina 🌺🌈🏝
    AlohaKarina 🌺🌈🏝November 8, 2015
    The geniuses are great help.
  • Toby H.
    Toby HarrimanOctober 19, 2015
    Hate the new process for buying a phone.
  • E M.
    E MurrayJune 7, 2015
    Apple Pay works really well here
  • Ami C.
    Ami ChangApril 16, 2015
    Sign up for a wait list to see apple watch...
  • Max S.
    Max SaberFebruary 22, 2015
    Everyone is super helpful at this Apple Store!
  • Michael T.
    Michael ThompsonFebruary 5, 2015
    Best help in town...
  • Alexandre B.
    Alexandre BarbosaNovember 11, 2014
    One of the biggest Apple Store of the world, nice and kindly staff.
  • Massimo
    MassimoOctober 16, 2014
    It's a typical Apple Store. Were you expecting anything else?
  • Tammy
    TammyOctober 16, 2014
    Been here 5+ times
    Most beautiful Apple Store you could ever walk into!
  • Sue Y.
    Sue YeeSeptember 25, 2014
    Shiny things
  • Hard R.
    Hard RockerSeptember 20, 2014
    Friendly staff. iPhone 6 now available.
  • Hard R.
    Hard RockerSeptember 19, 2014
    Friendly staff. Large store.
  • Raphael Armand
    Raphael ArmandAugust 24, 2014
    Very good store!
  • Pat A.
    Pat AddamsAugust 21, 2014
    Headphones and other accessories are free if no one comes to assist you in five minutes!
  • Jeremy K.
    Jeremy KrantzAugust 11, 2014
    Boston's flagship Apple Store location. Great customer service. I'd advise you book your genius bar appointments online ahead of time, the wait can be very long otherwise
  • Rue R.
    Rue RobertsMay 16, 2014
    Best to come early even if you have an appointment... Besides, where else would you want to hang out on a rainy day in May?
  • Chantel
    ChantelApril 26, 2014
    Only apple store I go to. Absolutely love how quick they are, how understanding and how friendly they are. Thank you!! 🙌
  • Jerome P.
    Jerome PoleniFebruary 22, 2014
    Been here 5+ times
    Immense Apple store
  • S D.
    S DNovember 5, 2013
    Been here 50+ times
    Check out the Apple Store App in the App Store - it's free and let's you schedule an appointment with the Genius Bar and even purchase items (it's all linked to your apple id account)
  • David
    DavidJuly 15, 2013
    2nd largest Apple Store in America! Who doesn't love a giant apple store.
  • Trevin C.
    Trevin ChowMay 20, 2013
    Go to the Microsoft Store across the street inside the Prudential Center :)
  • Terrence
    TerrenceApril 28, 2013
    don't ask about right clicking
  • Laura D.
    Laura DeanApril 5, 2013
    Guess it's good customer service but it's annoying when I'm standing there for five minutes and three people ask me if I have questions about an iPad. Other than that, fancy place.
  • Kristina G.
    Kristina GarciaJanuary 17, 2013
    They're nice enough to let you charge your phone if it happens to lose battery :)
  • Bianca B.
    Bianca BuenoSeptember 29, 2012
    Check the products and wait for some offer. Even loving my iPad, I think all the gadgets they sell are overpriced.
  • Brian C.
    Brian CSeptember 26, 2012
    Be sure to spend a pile of cash on electronic consumer products.
  • Pavel S.
    Pavel ShimanskyAugust 3, 2012
    Been here 5+ times
    Try iPhone!
  • Lucy P.
    Lucy PerdomoJuly 26, 2012
    iPad forever!!!!!!
  • MaddiMadd D.
    MaddiMadd D BritJuly 25, 2012
    Rapid 5***** Customer Service
  • Topher A.
    Topher AntonJuly 2, 2012
    Schedule a genius bar appointment online and avoid waiting. It's always packed.
  • Jenny M.
    Jenny MackintoshMay 30, 2012
    Take a look at their schedule of free classes. Learn a new skill, like how to use Final Cut Pro, GarageBand or Keynote. Did I mention free?
  • Kat C.
    Kat ChenMay 22, 2012
    The staff is so friendly!
  • Helena N.
    Helena NacinovicMay 2, 2012
    Great service
  • Brandon W.
    Brandon WilliamsMarch 18, 2012
    Allowed us to schedule a genius bar appointment at 10:50 Sunday even though it opens at 11. Lucky we didn't make a 10:20 appointment
  • Boston.com
    Boston.comFebruary 11, 2012
    We've got a new iPhone app with the "Best of the New" in Boston (it's available for Android as well) - http://bo.st/xVeB0Q
  • Michael L.
    Michael LameriqueJanuary 30, 2012
    Ask complicated and multipronged questions to a genius, watch their eyes light up.
  • Bill W.
    Bill WendelJanuary 27, 2012
    Want to avoid long wait times at Genius Bar? Come during bad weather! Rain today reduced walk-in wait time to just five minutes, compared to hour plus waits in past.
  • Kendra D.
    Kendra DesrosiersJanuary 19, 2012
    Been here 10+ times
    Take one of their proseminars. They're free and teach you how to use professional programs like Logic, Aperture and Final Cut.
  • Simmons College
    Simmons CollegeNovember 29, 2011
    Receive a 10% discount when you show your student ID!
  • Elliott S.
    Elliott SmithNovember 10, 2011
    Been here 10+ times
    Aways Friendly
  • john a.
    john anonNovember 7, 2011
    Buy a real electronic from a better company! Get it cheaper! Apple outsources it's labor. Their workers work until they die. Apple charges you hundreds of dollars more for old technology.
  • SNOCRU
    SNOCRUNovember 2, 2011
    Ask for Nelia she rules
  • AJ
    AJOctober 10, 2011
    Ask for Jonathan.. He's the best!
  • Arda A.
    Arda AkinciOctober 7, 2011
    R.I.P Steve..
  • Geoffrey B.
    Geoffrey BrailsfordOctober 6, 2011
    Pay tribute to Steve Jobs and take a moment to honor a truly influential visionary.
  • Aericon
    AericonAugust 28, 2011
    They finally put privacy screening on their plastic spiral staircase
  • FutureM
    FutureMAugust 8, 2011
    This Apple Store is the largest in the United States. It is the second biggest in the world next to the London’s Regent Street store.
  • Denis
    DenisJuly 31, 2011
    Rather big store that I was surprised to see in Boston.
  • Sarah N.
    Sarah N.July 26, 2011
    Everyone is freakishly happy and perky. They could bring it down a notch and service would still be fine.
  • Kevin W.
    Kevin WheelerJuly 21, 2011
    Beautiful store.
  • Newton J.
    Newton Jr.June 15, 2011
    nice place to visit and enjoy!!
  • Michael B.
    Michael BourneJune 6, 2011
    They have the amazing Zeppelin Air iPod dock that is controlled wirelessly with Apple AirPlay
  • Candy M.
    Candy MyersMay 25, 2011
    Awesome! They have all up to date products and software, staff is very helpful. Purchased everything Apple here, and had no problem with it. :) I recently bought an iPod Touch and a case. Satisfied :D
  • Aaron K.
    Aaron KaplanMay 16, 2011
    Ask for Martha!! She is the most helpful person in the store!!!
  • Nicholas Adam O.
    Nicholas Adam OwensMay 11, 2011
    Been here 10+ times
    Ask about the new cryogenic freezing chambers, the iLive.
  • James Y.
    James YoungApril 16, 2011
    Also a great spot to find an iRestroom if needed ;-)
  • Fayefei
    FayefeiMarch 19, 2011
    Great customer service!
  • (RED)
    (RED)March 14, 2011
    The (APPLE) RED Smart Cover for your iPad is here. Choose the (APPLE) RED Smart Cover and Apple gives a portion of the proceeds to help fight AIDS.
  • Skylar W.
    Skylar WebsterMarch 13, 2011
    The nicest people work here and absolutely the most helpful apple store I've been too. Some of the guys are pretty cute to look at while waiting too ;)
  • Sergio Ricardo F.
    What an unbelievable place! Top-notch!
  • Eric F.
    Eric FieldsMarch 12, 2011
    Try the fish.
  • Mike Q.
    Mike QuanMarch 10, 2011
    Been here 5+ times
    Wait time @ Genius Bar somewhere between doctor's office and DMV.
  • Pankaj R.
    Pankaj RupaniMarch 9, 2011
    Been here 5+ times
    Try and book an appointment online for genius bar or wait. And with the stuff in the store, the wait can never be boring.
  • Danielle I.
    Danielle IacovelliJanuary 26, 2011
    One of the best! Amazing service!
  • Sean D.
    Sean DonovanJanuary 20, 2011
    Been here 10+ times
    Be sure to belly up to the Genius Bar anytime of day for a shot of service! Straight up!
  • Eni Z.
    Eni Z.January 16, 2011
    Sucks. Staff is really bad. Everything is ugly and overpriced.
  • Nancy H.
    Nancy HuangJanuary 14, 2011
    good people good products!
  • Rob S.
    Rob SheppardOctober 10, 2010
    Make an appointment before you go, and avoid the frustration of having to wait. However, It's still always a struggle to check-in with the concierge [Link] Read more
  • Travis E.
    Travis EbelOctober 3, 2010
    Compare Droid with Verizon. Simply superior.
  • Musi A.
    Musi AAugust 31, 2010
    no prasnna, the NYC one is much bigger. but this place has amazing service for sure.
  • Kyle P.
    Kyle PsatyAugust 23, 2010
    Ever pay with cash? You'll never guess where they hide the register in here. It's so James Bond.
  • Ariesx5452
    Ariesx5452August 4, 2010
    They were super nice about letting me use their computer to send a paper that was due when my laptop crashed.
  • Jason M.
    Jason M.July 30, 2010
    Hold on to the railing as you walk down the glass spiral staircase.
  • Laura S.
    Laura SmithJuly 5, 2010
    If your nice to the employees they might let you use their printers :) thanks so much
  • Eliza
    ElizaJuly 2, 2010
    3rd floor has power outlets and they don't mind if you hang out for a bit to use them
  • ericorbit
    ericorbitJune 29, 2010
    Been here 10+ times
    needed to replace defective battery for my MacBook Pro... Genius Bar replaced it with no charge and no questions asked. In & out in 10 minutes. WIN.
  • (RED)
    (RED)June 24, 2010
    Choose the (PRODUCT) RED iPod nano & Apple gives a portion of the proceeds to help fight AIDS in Africa. It costs the same as all the others!
  • David I.
    David IwanowJune 18, 2010
    Awesome staff and no big lines for support or genius bar
  • Leslie S.
    Leslie SmithJune 12, 2010
    good classes
  • Al S.
    Al SMay 5, 2010
    Been here 25+ times
    Walk around constantly glancing at your BlackBerry.
  • Joselin M.
    Joselin ManeMarch 11, 2010
    Been here 50+ times
    This place is awesome always great customer service. Genius bar is cool however just now that sometimes they help 2 people at a time.
  • Christian M.
    Christian MillerMarch 10, 2010
    When you're there, find a guy named Matt and give him a big kiss!
  • Prasanna B.
    Prasanna BanwatDecember 13, 2009
    Been here 10+ times
    Biggest Apple Store in North America!
  • Rahil C.
    Rahil CalcuttawalaNovember 16, 2009
    crowded with iphone geeks
  • Zeynep
    ZeynepDecember 25, 2016
    Cok guzel dizaynı
  • Filiz M.
    Filiz MNovember 12, 2016
    Beleş internet 😂😂 yaw Apple Store işte sadece birazcık büyük olanından 🙃🙃
  • Enrique S.
    Enrique SepúlvedaAugust 26, 2016
    Apple. Con todas sus características de tienda.
  • mm t.
    mm ttDecember 16, 2014
    Soğukta sıra beklemek
  • Olesya
    OlesyaNovember 5, 2014
    Сложно пройти мимо )
  • Nathan Z.
    Nathan ZhongSeptember 26, 2013
    这能充电么?????
  • Cicilia M.
    Cicilia MaiaMarch 31, 2013
    Been here 5+ times
    Sempre fico feliz aqui! Pq será???? Kkkkk
  • Samira Q.
    Samira QueirozSeptember 10, 2012
    uito bonita e como em toda loja Apple funcionários atenciosos e simpáticos!!
  • Andrés S.
    Andrés SánchezOctober 22, 2011
    Ahorre ... Pero vale mucho la pena
  • Jose H.
    Jose HernandezMarch 20, 2011
    Uudffsi en chile existiera uno!!!!!!
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