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Apple

Apple North Michigan Avenue

Electronics Store, Other Repair Shop, and Mobile Phone Shop
Streeterville, Chicago
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9.0/10
1,297
ratings
  • Josh W.
    "It has two floors of Apple goodness."(2 Tips)
    CJ U.
    "This store can be crowded during events, like a parade."(4 Tips)
    Melody L.
    "Friendly, helpful staff the few times I have been."(3 Tips)
    Abdullah A.
    "Everything u want 4 apple"(2 Tips)
95 Tips and reviews
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  • John P.
    John PeaceJanuary 7
    Great customer service. Very thorough and helpful.
  • Ethan A.
    Ethan AdamsDecember 27, 2016
    They're building a new Apple Store on the river, coming soon!
  • Elmer Z.
    Elmer ZetinaNovember 29, 2016
    Supper crowded but supper organized. Always walk in and out in no time. Great products staff is really nice and helpful and it's always so clean.
  • Zach S.
    Zach Solomon-BeloinNovember 21, 2016
    Nice Apple Store with a good selection of products and friendly customer service.
  • Laura Sophie D.
    Laura Sophie DornheimOctober 1, 2016
    What's the point in making an appointment if you still have to wait for an hour?
  • Fahad F.
    Fahad FaqihiJuly 20, 2016
    Helpful customers service.
  • Gyozo N.
    Gyozo NagyMay 3, 2016
    Nice staff and huge place.
  • Hephzibah W.
    Hephzibah WatharkarApril 8, 2016
    Great customer service
  • Sean R.
    Sean ReedMarch 2, 2016
    One of the less busy stores I have been too..or is it that they have more awesome staff to help you? Either way I'll take it.
  • Melody L.
    Melody LeggeJanuary 2, 2016
    Friendly, helpful staff the few times I have been. Love that they have different classes for their products.
  • Monique M.
    Monique MathenyNovember 8, 2015
    Come shortly after it opens to explore. You'll be one of only a few people (since most will be at work/school) with the undivided staff.
  • Tana B.
    Tana BabcockOctober 20, 2015
    Even if you have an appt - all bets are off if it's busy. Plan to be here for a while!
  • Jonathan F.
    Jonathan FerreraOctober 12, 2015
    Been here 5+ times
    This is easily the busiest Apple Store in Chicago, especially on release days.
  • Marwan M.
    Marwan MzOctober 10, 2015
    Busy branch but they will serve you ASAP
  • Darrin T.
    Darrin TracyOctober 9, 2015
    Make an appointment online before your visit. It will save you a lot of time.
  • SAAD
    SAADOctober 7, 2015
    For those who look for the new iPhone, it's always better to go to apple.com and reserve one online before you go straight to the store.
  • Lauren T.
    Lauren TolbertOctober 4, 2015
    Located on the magnificent Mile, this Apple Store is twin leveled. Display area on the lower level, demonstration area and accessories upstairs
  • Priya T.
    Priya TungrusAugust 20, 2015
    Lovely glass stairs. The service was poor - it took over 10 minutes to find someone to pay for and two employees told us they couldn't do it!
  • Mat B.
    Mat BurnettAugust 8, 2015
    The ghost of Steve Jobs held me like a baby.
  • Sandrine A.
    Sandrine AndroJuly 12, 2015
    Been here 10+ times
    Apple watch #cantresist
  • Erika
    ErikaMay 28, 2015
    My first apple store! <3 great staff!
  • Abdullah A.
    Abdullah AlarfajMarch 29, 2015
    Everything u want 4 apple
  • Brandon D.
    Brandon DudleyMarch 24, 2015
    Pre purchase items online before heading over to snag = no wait
  • marcus L.
    marcus LMarch 19, 2015
    Packed, free wifi - all is to be expected.
  • Paulo H.
    Paulo HenriqueFebruary 1, 2015
    The attendants are always busy and in hurry.. You might be lucky if one bump you and say: "May I help you?"
  • Andrea G.
    Andrea GinepriJanuary 6, 2015
    Great staff. I bought my new IPhone 6 two days ago and have had a problem they help me to solve in a rush
  • Jordan R.
    Jordan RoachDecember 15, 2014
    Apple products as far as the eye can see.
  • Kellen T.
    Kellen TerrettDecember 14, 2014
    Be patient.
  • Dirk D.
    Dirk De LorNovember 26, 2014
    Been here 10+ times
    Book ahead of time for the Genius Bar. You'll still have to wait, but not nearly as long.
  • Stefanie
    StefanieOctober 25, 2014
    It's the Apple store. It's awesome. But...this store gets super crowded due to the location...especially during heavy tourist seasons.
  • Scott S.
    Scott SachnoffSeptember 2, 2014
    Great place to update your apps.
  • Sergio M. 🇲🇽🇧🇷🇱🇷 R.
    Beautiful store.
  • Sheila D.
    Sheila DJuly 29, 2014
    save a genius bar trip--apple now has options to answer issues via chat or have a CSR call you back.
  • Temirlan D.
    One of my favorite apple stores in US.
  • Chelsea
    ChelseaFebruary 22, 2014
    Worst customer service I have ever received.
  • Daniel L.
    Daniel LopezFebruary 10, 2014
    Great design, great customer service and a loooot of cases models!
  • Sherrie M.
    Sherrie MagniniAugust 17, 2013
    Been here 5+ times
    Every trainer is awesome! Can't get enough
  • Denise C.
    Denise CambridgeAugust 10, 2013
    This is a playground for all Apple lovers! You can spend hours here trying out all their products without pressure from the sales staff.
  • MafiaHairdresser J.
    Tons of sales people. One check out person. Don't shop here. Ok if you are browsing big ticket items.
  • Josh W.
    Josh WMay 12, 2013
    It has two floors of Apple goodness.
  • Austin W.
    Austin WestermannApril 18, 2013
    Truly an icon on The Magnificent Mile, you can't miss it! Go up the glass staircase and look out the Apple shaped window
  • Angelina S.
    Angelina S.April 14, 2013
    Been here 5+ times
    The wait time is less than 20minutes once you sign-in. They know what they are doing and quite friendly.
  • Bart A.
    Bart AnkneyMarch 21, 2013
    Great support and friendly people here, but you may be tempted to buy many toys here!
  • Adam L.
    Adam LangMarch 2, 2013
    Genius are as about as prompt and accommodating as one could hope after missing an appointment. Also, budget extra transit time during rush hour.
  • Kelly D.
    Kelly DressJanuary 2, 2013
    If you want friendly, helpful staff, come here. Forget the North St location, fo real. This is where it's at!
  • Chris O.
    Chris OltroggeAugust 10, 2012
    Make an appt for the genius bar, stop by, and you'll probably see me still waiting for mine!
  • Victoria S.
    Victoria SudingJuly 21, 2012
    Really nice customer service. Really helpful at the genius bar. Fun atmosphere
  • Josh J.
    Josh JamourJune 19, 2012
    Can't beat the free wifi and they let me sit around and change not only my phone but Sony laptop. *tip my hat to you guys*
  • Brian P.
    Brian PitmanJune 15, 2012
    One of the best Apple Stores in the USA.
  • Elliott D.
    Elliott DexterJune 3, 2012
    If you're not from the US preclear your credit card before going in here. They take ages to approve international cards.
  • Brian S.
    Brian SoderbergMay 27, 2012
    Been here 10+ times
    Just got done working with Nick at genius bar. He was fantastic.
  • Diane B.
    Diane BitnerMay 12, 2012
    Try the new Easy Pay. No waiting...check out on your own.
  • Darryl R.
    Darryl RiccaMay 5, 2012
    Been here 5+ times
    Great staff.
  • Matt Y.
    Matt YapleApril 14, 2012
    The grown man's candy store
  • Steve R.
    Steve RugeMarch 1, 2012
    When you get to the top of the stairs do re-check-in with them so they can direct you to the right half of genius bar. Bar is divided by iOS and Mac problems.
  • Leyla A.
    Leyla ArsanFebruary 17, 2012
    Been here 25+ times
    I used to spend $100s here back when I had my one to one. No mo!!
  • Gal O.
    Gal OppenheimerDecember 27, 2011
    Been here 5+ times
    Great place to check your email or lookup directions or use wifi!
  • Ala'a E.
    Ala'a EsmaielDecember 19, 2011
    One of my favorite Apple stores! Read more
  • Arthur W.
    Arthur WNovember 23, 2011
    Been here 10+ times
    Free wifi and free (use) of Apple charging cables
  • Kris A.
    Kris ArmstrongNovember 20, 2011
    Check out the classes on 2nd floor, theater-style seating!
  • Daniel D.
    Daniel DeBoNovember 13, 2011
    Been here 100+ times
    Ask for DeBo, best employee ever
  • Dan L.
    Dan LongOctober 24, 2011
    Store R035
  • Khamisi
    KhamisiOctober 8, 2011
    The Jobs shrine outside the store is epic.
  • Steve S.
    Steve SandersOctober 8, 2011
    R.I.P STEVE JOBS
  • Kenneth I.
    Kenneth IlioOctober 6, 2011
    Been here 10+ times
    Flowers and candles at the N. Michigan store.
  • Courtney R.
    Courtney RichardsonSeptember 30, 2011
    Greatest place ever.
  • Jason M.
    Jason McCoySeptember 5, 2011
    Been here 10+ times
    Do not linger around the store. The temptation to purchase to technology is extremely tempting.
  • Odell M.
    Odell Mitchell IIIAugust 22, 2011
    Been here 100+ times
    For the Genius Bar, always make an appt first. It can make or break your experience.
  • Scott Kleinberg
    Scott KleinbergAugust 16, 2011
    Been here 25+ times
    Keep your credit card tucked away - not just because of pickpockets but because you'll be tempted to buy one of everything. And, do take in a little mini class in the theater upstairs.
  • Eddie R.
    Eddie RevisJuly 20, 2011
    While you wait to be helped, have some fun and count how many employees are standing around doing absolutely nothing.
  • Stephen R.
    Stephen R.June 15, 2011
    There's a CocoaHeads developer meeting on the 4th floor on the second Tuesday of most months!
  • Racked C.
    Racked ChicagoMay 29, 2011
    If you need to make an appointment at the Genius Bar and don't want to deal with crowds you can schedule before they open and they'll unlock the doors for you -Your friends on Twitter, @RackedChicago
  • Roxanne F.
    Roxanne FarrisApril 3, 2011
    They have workshops here. :-)
  • (RED)
    (RED)March 14, 2011
    The (APPLE) RED Smart Cover for your iPad is here. Choose the (APPLE) RED Smart Cover and Apple gives a portion of the proceeds to help fight AIDS.
  • CJ U.
    CJ UrbanMarch 13, 2011
    Been here 5+ times
    The One to One sessions are very informative and useful. This store can be crowded during events, like a parade. Go during business hours 9am to 5pm if possible. Friendly and Knowledgeable Staff.
  • Kelly B.
    Kelly BrileyOctober 9, 2010
    Wow. They are so nice here! Was having problems with an old airport express and they just handed me a new one. These guys are a model for good customer service!
  • Ricky P.
    Ricky PottsAugust 22, 2010
    Make sure you go upstairs and get a view of the store from a different perspective. Out of all the Apple stores I have been to, I have never seen one with a second floor.
  • Lucia P.
    Lucia PotenzaJuly 30, 2010
    Enjoy Apple technologies!
  • Sea C.
    Sea CrosJuly 15, 2010
    Loved it here. Two floors of Apple goodness
  • Vithida S.
    Vithida SueblinvongJune 21, 2010
    Been here 5+ times
    Lots of good reviews for customer service, but not for us. We couldn't get anybody to help answer our question, have to wait like 10 mins to get one that's in a hurry
  • Kit K.
    Kit KimMarch 27, 2010
    Again too many crowd and you will be surprised that customer service people are not much knowing of other than popular items... you should research it before you go if you are trying to buy accessorie
  • Hilary
    HilaryMarch 17, 2010
    The sales people here are the best! I love coming to this store. Asked and they let me try out headphones before I bought them.
  • Chris L.
    Chris LaMorteMarch 6, 2010
    Genius bar should be studied by all corporations as case study in superior customer service. ...plus there is usually at least one uberhot Hipster stud working
  • e.g.
    e.g.February 27, 2010
    Genius bar opens earlier than store hours...reserve online, and it's a breeze--in and out quickly.
  • Brock R.
    Brock RumerFebruary 19, 2010
    If it is crowded look for an employee with a handheld. Skip the line, email the reciept and go.
  • Adrie U.
    Adrie UpahFebruary 18, 2010
    Def reseve an appointment- or else you'll wait forever.
  • Beth M.
    Beth MassuraFebruary 14, 2010
    Reserve a spot online to cut your wait time at the Genius Bar. Read more
  • Greg
    GregDecember 29, 2009
    Amazing customer service. I went in just before Christmas and the place was wall to wall people, but I couldn't go more than one minute at a time without being asked if I needed assistance.
  • Dave C.
    Dave ClarkJuly 14, 2009
    Been here 5+ times
    go to the apple store and admire
  • Carnalito Z.
    Carnalito ZacApril 4, 2016
    Perfecta atención, conseguí el iPhone se sin formarme y muy rápido.
  • Molina J.
    Molina JulioOctober 14, 2014
    Hice cola 30 minutos para conseguir el Iphone 6...y no me lo vendieron libre...te ponen todas las pegas del mundo en la garantia para que desistas
  • Vildan A.
    Vildan AkgünMarch 23, 2014
    Peynir tabağı ve şarap Gage'de
  • Sinem Şener Y.
    Bi su bile ikram etmediler :-) cok ayipladim :)
  • Rodnei J.
    Rodnei JúniorJune 3, 2013
    Loja grande e com tudo o que tem de melhor da Apple. Em comparação com os preços no Brasil, quase 3x mais baratos.
  • Alex M.
    Alex MirandaSeptember 11, 2011
    Eles simplesmente dão cursos grátis aqui.
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