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Apple

Apple Palo Alto

Electronics Store and Other Repair Shop
University South, Palo Alto
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8.9/10
574
ratings
  • Josh W.
    "great customer support / love the genius bar!"(5 Tips)
    Lena K.
    "Awesome glass ceiling, plus free wifi!"(3 Tips)
    Faris A.
    "They have the Apple Watch 😄❤️"(2 Tips)
    Stanford University
    "Apple co-founder Steve Jobs"(2 Tips)
72 Tips and reviews
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  • glass ceiling
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  • John M.
    John MarcOctober 22, 2011
    Been here 25+ times
    ALWAYS have an appointment for the genius bar for each device... And come at least 5 min early because the systems kicks them out when late... Always check in at the genius bar too...
  • Stefania P.
    Stefania PomponiAugust 30, 2011
    Been here 10+ times
    If you have a business, tell them and they'll set you up right away with a business acct. Also, ask for Nielsen. He'll take care of you.
  • Isaac E.
    Isaac EliasJuly 24, 2014
    Don't ask about how often they have to clean the glass roof. Their usually jovial mannerisms will take a turn toward the suspicious and acrimonious.
  • Karina K.
    Karina KFebruary 29, 2012
    These apple stores are great for roaming wifi needs!! All stores visited in the area had it available. You can also use the laptops for a quick email check
  • (RED)
    (RED)March 14, 2011
    The (APPLE) RED Smart Cover for your iPad is here. Choose the (APPLE) RED Smart Cover and Apple gives a portion of the proceeds to help fight AIDS.
  • Alexis R.
    Alexis ReevesJuly 14, 2013
    Been here 10+ times
    Rudy is the best instructor. I had a Pages class with him and he was sooo knowledgeable!
  • Graham M.
    Graham MacpheeAugust 22, 2014
    Open glass front, nice staff, though it's a little hectic and seems disorganised at times.
  • Ahmad Q.
    Ahmad QousiOctober 31, 2012
    The new Apple store is the best place to fall in love with Mac again
  • Rafael O.
    Rafael OchoaNovember 6, 2012
    Visit during the day to enjoy the sunshine—the curved glass ceiling gives the store a bright and airy feel.
  • Ellie M.
    Ellie McHaleSeptember 26, 2012
    Been here 10+ times
    I came to pick up my laptop 14 hours after receiving a notification it was ready. it took them 5 people & 30 minutes to help. People arriving after me to pick up repairs were getting theirs before me.
  • Zack T.
    Zack TurnerDecember 15, 2011
    Dear Apple Store management, Suzi is awesome. She helped us feel informed and comfortable. Make sure to promote her!
  • Guilherme C.
    Guilherme ChapiewskiNovember 18, 2012
    The wi-fi password is... wait, you don't need a password! Enjoy fast Internet for free! \o/ #thanksApple
  • Andrew K.
    Andrew KrasovApril 28, 2013
    Free wifi, a lot of smiling staff
  • Artur R.
    Artur RodriguesJuly 8, 2016
    Wait times can be a little over the bar, but service times are great!
  • Daisy Z.
    Daisy ZookJune 9, 2013
    Been here 5+ times
    An appointment on a Sunday doesn't mean much. You still have a long wait. Better to come during the week when the store opens.
  • Tim J.
    Tim JohnsenApril 12, 2015
    Been here 25+ times
    One can spot Tim Cook here from time to time :)
  • WeedCash.com™  .
    WeedCash.com™  January 15, 2014
    at the Apple Store Palo Alto. Apparently Im not in business unless I post here. People disagree. I wanted to stay casual e-mail only but this is the way it has to be for now.
  • Stanford University
    Stanford UniversityNovember 3, 2011
    “Stay hungry, stay foolish.” Be inspired by Apple co-founder Steve Jobs’ 2005 Stanford University Commencement address. Read more
  • Faris A.
    Faris AltorkiSeptember 25, 2015
    They have the Apple Watch 😄❤️
  • Renee B.
    Renee BudakFebruary 2, 2014
    Been here 10+ times
    The people who work there are very helpful and friendly.
  • Renee B.
    Renee BudakFebruary 21, 2013
    Been here 10+ times
    Beautiful new store with all glass walls and ceiling
  • Omer Z.
    Omer ZachJune 23, 2012
    Been here 10+ times
    You can buy things directly through your iPhone now! There's no better way to spend $30 on a tiny cable.
  • Sean K.
    Sean KahuilaFebruary 15, 2013
    Much bigger/friendlier/more helpful than their counterparts at Stanford Shopping Center.
  • S Y.
    S YusopJanuary 10
    One of the few shops that we went when we were in Palo Alto.
  • Renee B.
    Renee BudakDecember 12, 2013
    Been here 10+ times
    This store is always busy on Friday and Saturday nights.
  • WeedCash.com™  .
    WeedCash.com™  January 15, 2014
    I'm here but I don't know if CheckIn works. CloudDNS emails aren't reaching me. Working on self-hosted DNS today and tomorrow and requesting a refund.
  • Mo I.
    Mo IbrahimNovember 12, 2012
    See this store on a larger scale at the Apple store Upper West Side in NYC.
  • Adam H.
    Adam HelwehAugust 9, 2011
    Been here 10+ times
    Leave your mark by taking a photo of yourself using one of the iPhones, iMacs or Macbook Pros.
  • Meg
    MegDecember 15, 2013
    Beautiful building and best customer service. They solved my problem in less than two minutes.
  • Charlie S.
    Charlie SaraspiAugust 27, 2011
    Been here 50+ times
    Parking's a pain; if you have an appointment, plan to arrive 30 minutes before. They WILL cancel your appointment if you're late.
  • Eduardo G.
    Eduardo GodinhoSeptember 4, 2015
    One of the best store... One of the most traditionalists
  • Lena K.
    Lena KiddSeptember 2, 2014
    Awesome glass ceiling, plus free wifi!
  • Jay H.
    Jay HartmanJune 3, 2011
    Been here 100+ times
    Looking to save money on Apple stuff for your business? Ask to speak to the Business Team!
  • Elliot L.
    Elliot LeeJune 16, 2013
    Opens at 8am for Genius Bar appointments!!!
  • Tony C.
    Tony CidDecember 24, 2012
    Great new store!
  • Britta B.
    Britta BitschOctober 29, 2014
    Great being in the very forstå Apple store
  • Renee B.
    Renee BudakNovember 26, 2013
    Been here 10+ times
    It is a gathering place for people walking on University Ave. on the weekends.
  • Zubin S.
    Zubin SouzaMay 12, 2014
    The original istore... Was initially a little further down the road..
  • Ahmad Q.
    Ahmad QousiSeptember 3, 2012
    The first apple store in the world
  • Amanda V.
    Amanda Van WestOctober 20, 2011
    After you buy your sweet new iPhone or iPod touch, fill it with a certain awesome free music app... ;)
  • Raymond P.
    Raymond PriceJanuary 7, 2013
    Great service...fast and friendly
  • Vitalie E.
    Vitalie EsanuNovember 16, 2012
    Download the App Joketastic and have fun!
  • Mac P.
    Mac PMarch 18, 2015
    Always helpful, never got disappointed.
  • ✈Tom S.
    ✈Tom Spano®October 18, 2011
    Make an appointment! They are always busy!
  • Dan W.
    Dan WilsonJuly 1, 2015
    Wide-open feel and helpful staff
  • macnews
    macnewsOctober 4, 2011
    Apple Store Palo Alto, one of the most popular Apple Stores!
  • Artem A.
    Artem AbramyanAugust 24, 2014
    Been here 5+ times
    Here, everything is good :)
  • Justin M.
    Justin MatthewAugust 18, 2011
    Once again tell the salesman NO on extra warranties etc
  • Martin W.
    Martin WaichmanJuly 30, 2014
    Amazing glass ceiling
  • Chris C.
    Chris ChildNovember 6, 2012
    If you need help ask for Andrew.
  • Albert W.
    Albert WanSeptember 20, 2013
    Been here 10+ times
    Ask for Kasey!
  • Gürkan G.
    Gürkan GezginOctober 20, 2014
    Apple products.
  • iein v.
    iein valdezJanuary 9, 2010
    My favorite apple store in the US... get an appt if you want to see a genius
  • Shannon B.
    Shannon BlountApril 27, 2012
    Chris at the genius bar is my super hero!!!
  • Robert M.
    Robert MangrobangNovember 11, 2011
    Been here 5+ times
    Make reservations and pad 30-40min delays.
  • Charlotte V.
    Charlotte VMay 27, 2015
    Good service
  • Lars T.
    Lars TrieloffNovember 18, 2012
    Wow, it is noisy here.
  • MetroSeeker.com
    MetroSeeker.comOctober 7, 2011
    "Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma." - Steve Jobs.
  • Rob G.
    Rob GreenleafNovember 5, 2011
    Been here 5+ times
    Jared and Andy rock!
  • Petr V.
    Petr VolokitinJune 26, 2015
    Wifi, Apple watch
  • kaleb a.
    kaleb askewAugust 5, 2011
    great customer service!
  • ming l.
    ming liOctober 9, 2015
    Apple, Apple
  • Rod G.
    Rod GreenJuly 21, 2013
    :-( :-( :-( on that my warranty just expired but I got a break on the price of my new iPod
  • Christy L.
    Christy LeeOctober 15, 2010
    Fast and free wifi if you need a quick fix
  • Ari F.
    Ari FriedlandJanuary 25, 2012
    Been here 10+ times
    Steve's Store #thankyouthankyouthankyou
  • Angela C.
    Angela ChouOctober 6, 2013
    Never on schedule
  • Mateusz K.
    Mateusz KaliskiJune 10, 2011
    Never come during lunch time
  • Dan L.
    Dan LongFebruary 25, 2012
    Store R002
  • Mabel N.
    Mabel NJune 17, 2011
    Service is much faster at this location:-)
  • Randy R.
    Randy RandolphJune 25, 2013
    The acoustics are terrible. Harsh and bare. Not impressed
  • Josh W.
    Josh WJuly 23, 2009
    Been here 10+ times
    great customer support / love the genius bar!
  • andy v.
    andy vaughanJuly 8, 2010
    This place is ridiculous.
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