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Apple Pentagon City

Electronics Store and Other Repair Shop
  • Ranked #3 for electronics stores in Arlington
  • Nick T.
    "Check out the Ipad!!"(4 Tips)
    Chickie M.
    "Don't be late for your appointment...this place is always a zoo."(6 Tips)
    JB F.
    "my appointment for Genius Bar"(4 Tips)
    Ultressa D.
    "My MacBook Pro is sick 😞"(3 Tips)
51 Tips and reviews
  • ipads
  • macbook
  • genius bar
  • friendly staff
  • apples
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  • Recent
  • Popular
  • Nick S.
    Nick SweetmanJanuary 27, 2016
    Small store but plenty of cool!
  • Nancy S.
    Nancy SlotnickJanuary 19, 2016
    I've been here at least once a year- always in January. Smaller store than the one in my hometown and always packed. They need more space in this location.
  • Andrew G.
    Andrew GriderNovember 22, 2015
    Awesome customer service! Everybody at the Genius Bar is knowledgeable and can explain what is going on in lay terms. This will be my go-to Apple Store from now on.
  • Morgan T.
    Morgan ThomasJune 18, 2015
    Bring your patience and make an appointment. Otherwise, some employees are gems (shoutout to Chad).
  • Matrika B.
    Matrika B-TMarch 17, 2015
    Been here 5+ times
    Super helpful and friendly staff. No pushy overbearing salespeople here!
  • Kryofroyo
    KryofroyoMarch 15, 2015
    Always remember to make reservation at the Genius Bar online
  • Matrika B.
    Matrika B-TFebruary 19, 2015
    Been here 5+ times
    super helpful & attentive staff
  • Dee M.
    Dee MooreDecember 29, 2014
    I need a new hard drive 😩
  • Ultressa D.
    Ultressa DiamondDecember 27, 2014
    My MacBook Pro is sick 😞
  • Andres U.
    Andres UzcateguiSeptember 13, 2014
    This place truly has an audaciously awful customer service. Rudeness is quite a consumer item among the staff here.
  • Bobby T.
    Bobby TJuly 7, 2014
    Make sure to make an appointment for technical help, so you don't waste you time
  • Patrick F.
    Patrick FrankJanuary 11, 2014
    Charlie is awesome. Super friendly and knowledgeable
  • TJ
    TJDecember 31, 2013
    This place is always crowded.
  • Hector M.
    Hector MDecember 4, 2013
    In less than 10 minutes I had my new iPad mini with Retina (well, for my wife, I'm with Android all the way). Great service and attitude.
  • Mal M.
    Mal MNovember 3, 2013
    Great experience here. Went in to repair my shattered screen, had to wait longer since they were short staffed and the manager comped the $38 charger I was buying. I wasn't even complaining!
  • Brad D.
    Brad DuncanSeptember 8, 2013
    I need a Xanax to walk in here.
  • OMAR M.
    OMAR MukhareshAugust 15, 2013
    I had to exchange an IMac with an updated version and the staff were super nice and helpful.
  • Ed S.
    Ed SucefredtoJuly 2, 2013
    Always make an appointment...... You MIGHT be rewarded for your on time courtesy !
  • Nate H.
    Nate HillMay 10, 2013
    Lots of employees...talking to each other.
  • Bryan B.
    Bryan BFebruary 27, 2013
    Use Easy Pay and you'll never have to track down an associate ever again!
  • Nicole So Bless B.
    Nicole So Bless ButlerJanuary 15, 2013
    You better have a appointment if you come in this store. That's all I'm going say.
  • Scott W.
    Scott WDecember 21, 2012
    Worst service today. Waited in a makeshift line while people just cut then they had no iPads. Should tell people that before waiting in line.
  • Pee D.
    Pee DotNovember 29, 2012
    Decent staff at this location, but def go before lunch (M-F) to avoid crowds.
  • Darmaine C.
    Darmaine ClarkNovember 4, 2012
    Andrew is awesome!!!!!! The whole store has awesome customer service a store full of about 100 people and still only takes 5-10 min to get what you need!!!!!!
  • Daniel M.
    Daniel MagnoliaJune 4, 2012
    Great customer service! Would like to have been greeted when I came in, but Maura was pleasant and cheerful at Genius Bar! Replaced power adapter with no fuss!
  • JB F.
    JB FabyMay 23, 2012
    Been here 5+ times
    well lots of sales, but my appointment for Genius Bar was super late, but once I got it, the guy was,really helpful and knowledgable !!!
  • Lia L.
    Lia L.April 30, 2012
    Ugh! Too crowded now...quality of ppl has gone wayyy down!
  • Dr. Karl A. Smith DDS
    Dr. Karl A. Smith DDSFebruary 7, 2012
    AppleCare warranty: I found out it would not cover a crack in the MacBook screen. When I protested and mentioned that I might sue Apple the service tech DJ said he could not help me get it fixed!
  • Mark B.
    Mark BaranJanuary 25, 2012
    LAMAR is awesome. Very thorough.
  • Mónica C.
    Mónica CebergJanuary 2, 2012
    Absolutely worst store. 2 sets of head phones for 15 iPhone displays.
  • Mario S.
    Mario SessionsDecember 10, 2011
    Been here 10+ times
    Buy everything
  • Ronia C.
    Ronia C.December 7, 2011
    I am a little unclear as to why my MacBook Hard drive needed to be replaced after only one year? Maybe I need some sort of cooling contraption? Anyone know?
  • Judge J.
    Judge JudyOctober 21, 2011
    A little crazy, but AWESOME service!
  • Chickie M.
    Chickie M.October 17, 2011
    Been here 5+ times
    Don't be late for your appointment...this place is always a zoo.
  • Soxinly
    SoxinlyOctober 12, 2011
    Been here 5+ times
    Too many sales people, not enough Geniuses!!
  • Robert T.
    Robert TurnerSeptember 25, 2011
    Been here 5+ times
    Ask for Ty. He's awesome!
  • Coolie G.
    Coolie GrayAugust 21, 2011
    Always crowded!!!
  • Mario 😎
    Mario 😎July 27, 2011
    my least favorite store in the country. Too crowded and stressful. Staff is not bad though, just the atmosphere
  • Antonio O.
    Antonio OrtizApril 4, 2011
    Melissa is by far the best employee very helpful. She should run the store.
  • (RED)
    (RED)March 14, 2011
    The (APPLE) RED Smart Cover for your iPad is here. Choose the (APPLE) RED Smart Cover and Apple gives a portion of the proceeds to help fight AIDS.
  • Mark B.
    Mark Boltz-RobinsonFebruary 11, 2011
    Been here 5+ times
    Busy store but probably best in area for staff and support.
  • John C.
    John ChenFebruary 9, 2011
    Been here 10+ times
    Check your repair in-store with one of their specialists next to you before you sign off. Make them wait while you boot up and confirm everything was done correctly.
  • Sheila
    SheilaSeptember 25, 2010
    Geniuses John T. & Jason are the best!
  • Skylor M.
    Skylor MatthewSeptember 21, 2010
    Been here 100+ times
    I love the employees here! 
  • Matt D.
    Matt DickerAugust 9, 2010
    Been here 10+ times
    Wear pads, it's hard to move around with all the customers.
  • Nicotine B.
    Nicotine BanditAugust 8, 2010
    gave mne the wrong phone when replacing it but very courteous when i went back great employees
  • Manoel B.
    Manoel BelemApril 26, 2010
    Very good customer care.Attention & seminars
  • Nick T.
    Nick TayApril 20, 2010
    Check out the Ipad!!
  • Michael B.
    Michael BryantMarch 16, 2010
    Apple store gives student and government and military discounts. Make sure you ask about the discount on your next purchase (proof required). Ask for Brandon, he will get you hooked up!
  • Adam B.
    Adam BurrellDecember 3, 2009
    Been here 50+ times
    incredible people!
  • Cesar P.
    Cesar PazinattoApril 2, 2013
    Tem uma vendedora que sabe libras
193 Photos

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