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Apple

Apple Somerset

Electronics Store and Other Repair Shop
Downtown Troy, Troy
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8.5/10
296
ratings
  • Lauren T.
    "... and iDevices (iPod, iPhone, iPad). Get here early or make an..."(6 Tips)
    Detroiting
    "Jenn is great at the Genius Bar!"(7 Tips)
    Mara V.
    "Make a reservation online @ http://www.apple.com/somerset"(4 Tips)
    John R.
    "Reserve an iPhone online for pickup via the Store page on apple.com"(2 Tips)
58 Tips and reviews
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  • Random N.
    Random N0madMarch 27
    inefficient and mismanaged. NYC store is 100x busier but friendlier and faster. no chargers for customers while you wait over 40 minutes and your iPhone dies... not good for the Apple image 👎
  • Ellyn M.
    Ellyn McNamaraMay 14, 2016
    Been here 25+ times
    Make an appointment! You can do this from your iPhone. Show up a little early. Be honest about accidental damages. Don't act entitled.
  • Rebecca M.
    Rebecca MelvilleApril 20, 2016
    The service is great!
  • TorrieLisa J.
    TorrieLisa JacobsDecember 12, 2015
    Everything. No seriously the customer service is superb.
  • Jezlia V.
    Jezlia ValadezApril 10, 2015
    So bad experience, for a question you need to check in and the waiting time is 3 hours or more... Just for a question!!!
  • Ellyn M.
    Ellyn McNamaraMarch 21, 2015
    Been here 25+ times
    Staff is always super helpful and friendly.
  • Naomi
    NaomiMarch 17, 2015
    Every time I go, I always get my problem addressed and get treated great by the staff despite the fact they are always so swamped!
  • Terri C.
    Terri CloseMarch 1, 2015
    Everything
  • Megan O.
    Megan OrrFebruary 11, 2015
    this is a great place to visit if youre in the mood to be spoken down to by the stores relative geniuses
  • N G.
    N GJanuary 3, 2015
    Genius Bar
  • paul t.
    paul tOctober 2, 2014
    Been here 10+ times
    The worst smelling Apple store. For years, too.
  • Madeline H.
    I've never once had to wait for my appointment with the Genius Bar and they're always so helpful even when I'm clueless
  • Niki C.
    Niki CrusoeApril 1, 2014
    Great place get AppleCare an save urself the headache
  • Rajasree S.
    Rajasree SundaresanJanuary 25, 2014
    Great service
  • Donna D.
    Donna DettoreDecember 23, 2013
    Love this team here at our local Apple store!
  • Michelle C.
    Michelle ChevatewaSeptember 1, 2013
    Horribly slow service. They'd rather cluster in a group or walk around than do actual work. Go to Partridge Creek instead.
  • Ada Nicole
    Ada NicoleJuly 15, 2013
    The Genius Bar here is the BOMB.com. They ALWAYS fix my issues & I love them!
  • Steve C.
    Steve ChernyshJune 17, 2013
    Waiting to check into Genius Bar. One person doing check in. 10 persons in line. Dumb.
  • Stephanie
    StephanieApril 6, 2013
    Been here 5+ times
    Ah the Genius Bar on a Saturday. Make an appointment early and you can get in on the same day!
  • Bella K.
    Bella KotilaApril 5, 2013
    #thankyousteve
  • We All Used To Slang
    We All Used To SlangFebruary 15, 2013
    Appointment times are for Apple's benefit, and not yours. Be prepared to wait, even at off hours. 30 minutes, and counting...
  • Davi D.
    Davi DavisJanuary 1, 2013
    It's a bit of a mad house here for New Years! Calming down a but though. Closes at 6 today sooooo chop chop.
  • Aaron B.
    Aaron BDecember 21, 2012
    Leave your brain at the door
  • Chelsea M.
    Chelsea MelroseOctober 9, 2012
    Always busy, but plenty of friendly staff to help out!
  • Andrew C.
    Andrew CiesielskiOctober 6, 2012
    Reserve your iPhone 5 the day before on apple.com/retail/iPhone. Then you won't stand in line for an hour.
  • Robert
    RobertAugust 19, 2012
    Been here 100+ times
    It may be busy, but you'll always be seen promptly with a friendly welcome and great help.
  • Rachel D.
    Rachel DawnJune 12, 2012
    Been here 10+ times
    Best person to see for anything is Tony P. Smart kid who does his research.
  • Chris W.
    Chris WittMay 15, 2012
    Try the sea salt vanilla ice cream!
  • Chevy Volt
    Chevy VoltApril 26, 2012
    Hey Volt owner, If you're here to buy the iPhone, don't forget to download our app. It lets you check charging levels, fix the car temperature or even get a text reminder that you need to plug it in!
  • Maria V.
    Thursday 10:15- not too busy this morning
  • Rachel D.
    Rachel DawnApril 3, 2012
    Been here 10+ times
    Whine whine whine. Stop whining.
  • Dan L.
    Dan LongFebruary 25, 2012
    Store R055
  • Phoenix satya
    Phoenix satyaJanuary 3, 2012
    Been here 25+ times
    The people who work there aren't mind readers so- do some research before you get there on whatever you want or need and it'll make your experience there a whole lot better.
  • Phoenix satya
    Phoenix satyaJanuary 3, 2012
    Been here 25+ times
    Great store with friendly, intelligent, understanding staff. Apple knows what they are doing.
  • John R.
    John RivardDecember 28, 2011
    Been here 10+ times
    Reserve an iPhone online for pickup via the Store page on apple.com
  • Julie M.
    Julie MDecember 23, 2011
    The new store is too big that the employees have no idea what's going on! They aren't very helpful & they just walk around looking @ their iPads & iPod touches.
  • Danielle M.
    Danielle M.December 7, 2011
    Awesome store :)
  • Lauren T.
    Lauren TolbertNovember 23, 2011
    Been here 25+ times
    Great place for your Mac computers and iDevices (iPod, iPhone, iPad). Get here early or make an appointment at the Genius Bar for service or repairs
  • Lauren T.
    Lauren TolbertNovember 12, 2011
    Been here 25+ times
    Lots of folks use the free Wi-Fi at the Apple Store for their Macs and iDevices (Pod, Phone, Pad). Staff is very helpful and informative, and will help with what you are looking for.
  • Detroiting
    DetroitingOctober 11, 2011
    Been here 25+ times
    Jenn is great at the Genius Bar!
  • Bruce M.
    Bruce McHenryOctober 1, 2011
    It looks like Dubai but it's Troy, MI. No sign of a recession here!
  • Bruce M.
    Bruce McHenryOctober 1, 2011
    Lot fuller than full. Park across the street, people. You've got legs for a reason. Use 'em or lose 'em.
  • Bright Lights
    Bright LightsSeptember 26, 2011
    Very informative staff , store is on level 2 now while the original store is being remodeled Read more
  • Nicole B.
    Nicole BarrettSeptember 20, 2011
    every retail operation should take a look at how they run their stores. fast, efficient, and solution oriented. Read more
  • Jimi R.
    Jimi RadcliffAugust 27, 2011
    Been here 100+ times
    It is always going to be busy in there, but you will get help. Just be patient.
  • Ryan J.
    Ryan JarnaginAugust 26, 2011
    On my 3rd hard drive.
  • Blue Wheel Media
    Blue Wheel MediaAugust 15, 2011
    The team at Blue Wheel Media can't wait for the new store design to be unveiled!
  • Jason F.
    Jason FreemanAugust 14, 2011
    This place seriously sucks, I've been waiting 30 minutes to buy an iPad. All I want to is hand someone money.
  • Rachel D.
    Rachel DawnAugust 11, 2011
    Been here 10+ times
    My baby works here! Aw, he so cute with his blue tee on <3
  • Terry T.
    Terry TurnerAugust 9, 2011
    Been here 10+ times
    The Help is a little bit rude. Of course they can afford to be. There Apple.
  • Bryan W.
    Bryan WillmertAugust 4, 2011
    Been here 5+ times
    The temp store is on the 2nd floor
  • Jeff G.
    Jeff GreerJuly 31, 2011
    Insanely busy. Where is the Great Recession?
  • Sue N.
    Sue NyeJuly 26, 2011
    Been here 5+ times
    Great staff
  • Robin C.
    Robin CJune 13, 2011
    Been here 5+ times
    Cult meeting
  • Ryan V.
    Ryan VandevenneJune 12, 2011
    Matt genius is great
  • AJ T.
    AJ TeachoutMay 15, 2011
    Been here 5+ times
    Download the apple store app to make your reservations before going.
  • Johnny Lee J.
    Always crazy busy on a Saturday.
  • Mara V.
    Mara VonMarch 27, 2010
    Been here 100+ times
    Make a reservation online @ http://www.apple.com/somerset
207 Photos

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