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Apple

Apple SouthPark

Electronics Store, Other Repair Shop, and Mobile Phone Shop
SouthPark, Charlotte
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8.1/10
249
ratings
53 Tips and reviews
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  • genius bar
  • apple
  • apple store app
  • apples
  • takes reservations
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  • Kim B.
    Kim ByrdAugust 17
    It takes way to long to get tech support and they are condescending.
  • Jennifer
    JenniferMarch 14, 2016
    Been here 10+ times
    If you get Apple Care Plus you no longer can walk in and get your phone replaced there's a $95 deductible. Sadly those days are gone & they don't tell you this.
  • James
    JamesJanuary 21, 2016
    Check out the new workshops that they offer free of charge, such as 'Shoot More Artistic Photos with iPhone' and 'Sketch, Draw, and Paint with iPad'. Start something new and unleash your inner artist!
  • Hussam A.
    Hussam AlduraywishDecember 9, 2015
    Wonderful shop and amazing customer service
  • Jennifer
    JenniferNovember 23, 2015
    Been here 10+ times
    They price match up to 10%.
  • heather a.
    heather amlerAugust 17, 2015
    Been here 10+ times
    If you have a 2hour wait for the Genius Bar, walk over to Arthur's bottom floor of Belk's and get blotto on glasses of wine.
  • Paul K.
    Paul KardousAugust 14, 2015
    Been here 25+ times
    Use the Apple Store app to purchase what you need, far quicker than waiting for someone to help you check out.
  • Anthony C.
    Anthony CorbettApril 20, 2015
    Call and make an appointment, always packed!!
  • Jennifer
    JenniferJanuary 21, 2015
    Been here 10+ times
    Apple has a new security feature on their system for the App Store/iTunes. If you get a popup and it tells you to contact iTunes Support call 1-800-Apple-Care. Tell them to unblock your account.
  • Tanya T.
    Tanya ThompsonOctober 13, 2014
    Been here 5+ times
    If you have an appt at the Bar, don't show up late.
  • Barry R.
    Barry RevereSeptember 18, 2014
    Helpful people great place To hang out
  • Craig M.
    Craig MorrowFebruary 3, 2014
    Been here 5+ times
    Apple dress code extends from the neck to the waist. Anything else is fair game, guy wearing the Wampa hat.
  • John R.
    John RogersDecember 24, 2013
    If you have issues with an out of warranty iPhone, call Apple Care 800-275-2273.
  • Jennifer
    JenniferSeptember 10, 2013
    Been here 10+ times
    When you call press 0 twice to speak to somebody besides that automated system.
  • Jennifer
    JenniferSeptember 7, 2013
    Been here 10+ times
    If you know you bought Apple Care but they can't see it. Call Apple you may have typed in the SN wrong and be off 1 digit.
  • Anna T.
    Anna ThomasAugust 16, 2013
    Don't be late or they will be extremely sassy, Sharon was quite rude
  • Diane P.
    Diane PeacockAugust 7, 2013
    Worst Apple Store experience ever- and I've been in stores in SF, NYC, Chicago, Albany & more. Was there for an hour and not one staffer came to ask me if I needed help. Which I did. Two thumbs down!
  • Jennifer
    JenniferJuly 19, 2013
    Been here 10+ times
    This is the best case for your iPhone better than Otterbox! It is made out of D3O impact material. The UK military uses it in their armor to stop bullets while the US uses it for other purposes.
  • Jennifer
    JenniferJuly 18, 2013
    Been here 10+ times
    If you need to swap your iPhone (if you're within 30 days) buy AppleCare+ first before you swap your iPhone because if not you'll have to call Apple and try to buy it over the phone if you're lucky.
  • Himanshu D.
    Himanshu DesaiMarch 9, 2013
    Hope your not in a hurry.
  • Jennifer
    JenniferFebruary 28, 2013
    Been here 10+ times
    Need to charge your device while waiting? Ask them for a cable and if they have room there are recepticals under the "Personal Training" tables.
  • Jennifer
    JenniferFebruary 28, 2013
    Been here 10+ times
    Something wrong with your iPhone and it can't be fixed? Ask for Kevin he'll order you a CRU = brand new iPhone never opened or used. They keep box/accessories you keep your new iPhone.
  • Jennifer
    JenniferFebruary 28, 2013
    Been here 10+ times
    Don't go to Northlake Mall to get your iPhone fixed they will mess up your iPhone worse than you brought it in.
  • Jennifer
    JenniferFebruary 28, 2013
    Been here 10+ times
    When you make a Genius Reservation put that you want to see Kevin in the comments section of the reservation.
  • Calley W.
    Calley Wright RenzFebruary 22, 2013
    If you're in a rush & its super busy... you need to have the Apple Store App- Use Easy Pay, scan your item and it charges to you Apple/iTunes account & you no need to even check out with a sales rep.
  • Vanessia B.
    Vanessia BarnettNovember 22, 2012
    Do not get a replacement iPhone from Apple they are refurbished and more sensitive to water damage. Better off buy a gently used one off eBay.
  • Jonathan B.
    Jonathan BoyerOctober 10, 2012
    OMG make an appointment
  • Maggie D.
    Maggie DonoghueOctober 9, 2012
    Been here 10+ times
    Love the Geniuses. These guys know their stuff.
  • thatShortchick
    thatShortchickSeptember 26, 2012
    Awesome customer service!
  • Meghan G.
    Meghan GAugust 13, 2012
    Sometimes their customer service is fantastic. Most of the time three players will stand around talking to each other and ignore you.
  • David W.
    David WilcoxsonJuly 11, 2012
    Apple > Microsoft
  • Malik R.
    Malik RichardsonJune 15, 2012
    Immediately check in on the iPad if you need assistance, esp if they are busy. Their customer checkout system is FLAWED!
  • Siri K.
    Siri KiriMarch 12, 2012
    Wow!! Store and Apple products are great. IPad2 or new iPad???
  • Lisa A.
    Lisa ArcherFebruary 21, 2012
    Been here 5+ times
    Genius bar staff is amazing! Make apt online
  • Chris G.
    Chris GillandFebruary 13, 2012
    if you need to set up an appointment with an Apple genius, ask for Shauna. She is absolutely outstanding!
  • Jake B.
    Jake BockDecember 14, 2011
    Been here 10+ times
    The personal checkout using the iPhone & iOS Apple Store app is phenomenal. Scan anything in the store & pay using your iTunes account, holy crap guys, it's officially the future.
  • Laurie S.
    Laurie SmithwickNovember 9, 2011
    You now need to reserve a specialist to get assistance here. Use the iPad next to each station - tap the Specialist button to get in line. Someone won't necessarily tell you this ahead of time.
  • Melissa D.
    Melissa DuncanOctober 16, 2011
    Annoyed that they were 27 minutes late for my appointment. Other than that, just like every other Apple Store... Amazingly fun :)
  • James
    JamesJuly 27, 2011
    Making a genius bar appointment is easy... Apple actually honoring that appointment, well be ready to wait 30 minutes plus.
  • Stephen M.
    Stephen McMahonJune 30, 2011
    Genius bar would be more genius if it served beer. Genius' have basic/no outside the box thinking. Had to correct someone who wanted to replace a womans laptop screen to just check the inverter.
  • Christen R. - DivasandDorks.com
    Stop by before 10am or after 8pm for the best service (w/o feeling rushed)
  • Jacob C.
    Jacob CorralesMay 28, 2011
    Love apple never a problem
  • Rob W.
    Rob WatkinsApril 12, 2011
    Been here 100+ times
    This store rocks!
  • Luis A.
    Luis A.April 11, 2011
    Been here 5+ times
    Caution: "smug-ness" levels are thru the roof at this store. Employees are experts at looking at you like you're dumb..
  • Manila
    ManilaApril 2, 2011
    Been here 5+ times
    Look for Patrick! He's the best!
  • Jason G.
    Jason GuthrieFebruary 28, 2011
    Been here 100+ times
    Make an appointment with the Genius Bar BEFORE coming in for tech support. www.apple.com/southpark
  • Virginia H.
    Virginia HalterJuly 26, 2010
    Could it have been any more crowded? Holy smokes. Great store. Great service but you literally could barely fit into the store.
  • Rob S.
    Rob SmithMarch 26, 2010
    Been here 5+ times
    Walk in with your wallet in hand and look at the biggest computer they have... you will get help right away and can redirect to whatever it was you were there for.
  • Andy C.
    Andy CaldwellFebruary 20, 2010
    Been here 5+ times
    Cool, I recognize guys from my church working here. Presbyterians in Apple stores...
  • Josh M.
    Josh McGlinnDecember 8, 2009
    Ask an "Apple Genius" that if they are so smart, why are they making minimum wage at a mall retail store.
  • Susan S.
    Susan SpauldingNovember 27, 2009
    Been here 10+ times
    Genius Bar check in/service is excellent!!
  • Scott L.
    Scott LundgrenNovember 22, 2009
    Been here 10+ times
    Tuesday night after 6pm is the least crowded time to browse & evaluate their products. Never attempt to do this on a Saturday.
  • Scott L.
    Scott LundgrenNovember 22, 2009
    Been here 10+ times
    Always make Genius appointment if you have a service issue
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