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They offer great customer service here, very knowledgable staff. However, the wait time is awful, even when there isn't much floor traffic. Employees need to work on approaching prospective customers.
Very nice staff. They ran some diagnostics for me, replaced some cables/headphones free of charge, and did it without being condescending or pretentious
The employees are always friendly and helpful. Ask a genius if you've got a question.
Hipsters are annoying
I didn't care for this particular location. The one in Columbia Mall is so much better.
Ask for Josh or Daniel--- they're helpful and hilarious
Made a genius appt. and still waited over 40 mins. to be seen.
Everyone is such great help
Even if you make an appointment and show up on time/early EXPECT to wait. 4/4 visits in one month at various days/times I waited every time.
Terrible customer service. Long lines to check in even If you have a reservation. Not what apple pitches as a " great customer service experience"
Need to staff Genius Bar appropriately or don't take so many appointments.
Don't be late for your genius appointment!!! You will be rescheduled!
After leaving my camera bag in DC including the USB & reader I ran for the IPad Camera Kit. They were so gracious and let me upload pics in store. Great Customer Service! Thanks Melissa & Nick!
Getting my phone fix/ come on
Make an early morning appointment if you have to see the Genius Bar! Makes things so simple and easy!
It smells like pot in there
The new location on the bottom floor is a lot more spacious and very nice. Always great customer service when I visit here.
Love the new location (down two floors from previous location)! Much more floor space that allows for breathing room when the store get crowded. Also there're more products to try, test and play with.
New location is on the second floor near Sephora.
My MacBook Pro has a crack in the screen bezel that has been reported by tons of people on the net (so a known design flaw) and they refused to fix it. Why pay the high cost for bad design? Bye Apple.
Even though you must have an appointment for genius service doesn't mean you will get served. Bring a chair.
Extremely slow on Saturdays. More than a 30 minute wait for a "genius" even with an appointment!
Matthew is super helpful :-)
Not happy here.
Customer service sucks, u make an appointment, u will wait at least 45 more mins!!!
Always ask for work arounds. Staff is extremely helpful in figuring ways to make things work!!!!
Alot of hot dads here with scruff!
Ordering for in-store pick up takes up to 3 hours... Even if you order it from within the store.
ask that josh Duvall for all your "that's what she said" needs
Order online! Don't torture yourself here.
Make an appr. Get there early!
If you need service on your equipment don't forget to make your appointment on-line.
Best customer service ever
Weekends here are busy. Weekends after a launch here are even busier. The more you know!
ask for Katie, she is such a great help!
Service sucks here
The apple store my fav it store to go in Towson Town mall. It his good toy's to play with and look at
Make sure to request James for help. He's super helpful and a cutie!
Don't bother calling. They dont answer the phone.
down with the apple droid rules
Like most Apple stores, this one is very busy on the weekends. If you need to see a genius at the genius bar; make an appointment!
They only do nighttime repairs from this location (8pm - 12am). If you need a repair while you wait (once part comes in), best to go to another location.
Great store just don't try to call them. Takes FOREVER to answer the phone. Tried all times of day and different days. Same results.
Matthew F. is incredibly friendly, helpful and knowledgeable. Ask for him specifically. Worth coming to this Apple store just so you can work with him! Tell him Amy sent you.