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Apple

Apple Store

Electronics Store and Other Repair Shop
Dallas
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8.2/10
308
ratings
  • Kristie A.
    "Book an appointment online"(9 Tips)
    Stingertail
    "Pay the extra money for a warranty on your Mac or MacBook."(4 Tips)
    Wendy C.
    "They couldn't easily solve my issue so they offered me a new phone."(3 Tips)
    PoP O.
    "Better get Genius Bar appointment online or on the app in advance."(2 Tips)
70 Tips and reviews
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  • Debra W.
    Debra WelchFebruary 14, 2016
    Lots of staff to help for a Saturday. Classes were in full swing. Well stocked on the latest gadgets. The Genius bar looked busy, and everyone looked happy. Large store with all the latest products.
  • Sergio M. 🇲🇽🇧🇷🇱🇷 R.
    Great store. Easy parking. Good attention.
  • Paul
    PaulMarch 25, 2015
    Fantastic service and helpful staff especially when you're in a rush. Making an appointment ahead always makes the process better on busy days.
  • Jeff M.
    Jeff MeekerMarch 21, 2015
    First Apple Store in Dallas is still my favorite.
  • Jenna T.
    Jenna TenpennyMarch 6, 2015
    The customer service at this Apple Store is brilliant. Well done, Apple.
  • Asif A.
    Asif AzizJanuary 16, 2015
    I didn't feel like I was appreciated and was rushed along the way. The only concern I had, they didn't help with. I bought something that I don't want.
  • Alejandro F.
    Alejandro FazSeptember 4, 2014
    Let's see if they can fix my problem!!!
  • PoP O.
    PoP OngsakornAugust 28, 2014
    Been here 25+ times
    Better get Genius Bar appointment online or on the app in advance. You might not get it with walk-in.
  • mallory n.
    mallory nuttMay 12, 2014
    Been here 5+ times
    kierra is an excellent, no-bullshit sales extraordinaire. she'll hook you up.
  • Katie O.
    Katie O.March 28, 2014
    I've taken two Apple products to this location after they stopped working shortly after the warranty was void, only to be told that my ONLY option was to buy a new product. Lame.
  • Anna
    AnnaDecember 17, 2013
    I ordered my Macbook Pro via phone & was in & out 10 min! Holiday Express lane! 👏
  • Anna
    AnnaSeptember 16, 2013
    Preston has been been very helpful. Wait was next to nothing! Thank you!
  • Josh v.
    Josh van HulstApril 23, 2013
    Been here 5+ times
    Lovely store to go to, people are very helpful and friendly
  • Alexander M.
    Alexander MuseApril 4, 2013
    I could fly to Cupertino faster than I can get a genius appointment.
  • Stingertail
    StingertailMarch 27, 2013
    Been here 10+ times
    Pay the extra money for a warranty on your Mac or MacBook. After 6 months my MacBook charger stopped working & went to see what they can do. They quickly gave me a new one, FREE. I saved $80.
  • @CedarHillMom
    @CedarHillMomMarch 5, 2013
    Set up an appointment. It will save you time and aggravation.
  • Wendy C.
    Wendy CohenFebruary 19, 2013
    Had a great experience. They couldn't easily solve my issue so they offered me a new phone. Yaaaay.
  • Angela C.
    Angela CodyJanuary 18, 2013
    Love the product, HATE coming in the store. I avoid at all cost!
  • Mike C.
    Mike C.January 6, 2013
    Express line is great!
  • Abel M.
    Abel MartinezDecember 20, 2012
    Great service nice and fast !!!
  • Cody W.
    Cody WalkerDecember 15, 2012
    If you want a product with ANY kind of upgrade they don't have it in store just order online. The only time I've ever purchased from a store was my first macbook in 07.
  • Troy N.
    Troy NallsNovember 25, 2012
    Been here 5+ times
    This location is full of nice and competent people. I love how they treat me when I come through
  • Mia J.
    Mia JacksonOctober 29, 2012
    Been here 5+ times
    Helpful and fast! I was prepared for the worst but no need - Aaron was awesome.
  • Angelica
    AngelicaOctober 11, 2012
    Make an appointment it makes the time go by easer but if not they will find a way to help you they are great
  • LeAnn L.
    LeAnn LightfootOctober 11, 2012
    Two hours to wait for a tech to fix this stupid iPhone...I don't think so! Apple sux! Time for a change! And my phone is only 8 months old & having sensory probs. :(
  • Jonathan C.
    Jonathan CurryOctober 1, 2012
    Charlie is awesome! I bought my iPhone 5 from him on launch day and he helped me out with an extra Lightning cable. Thank you :)
  • Lauren A.
    Lauren AikenJuly 5, 2012
    Been here 10+ times
    Great products, awesome customer service.
  • Carly B.
    Carly BucklinJune 1, 2012
    Been here 10+ times
    I feel like I'm inside a spaceship
  • Nico
    NicoApril 17, 2012
    New plan... Make Genius Bar appointment, check in, go to lunch, THEN they'll be ready for me. Got it. What a joke.
  • Jeff D.
    Jeff DuffeyMarch 12, 2012
    Been here 5+ times
    Even on busy days you can find someone to help out. Great staff. And the Genius Bar is awesome.
  • Matthew T R.
    Matthew T RaderMarch 11, 2012
    My candy store
  • Jason K.
    Jason KyleFebruary 15, 2012
    Been here 10+ times
    Its the Apple store... You buy stuff here. Use the Apple Store App at the store to pay for stuff, its weird.
  • Jan B.
    Jan BlakeFebruary 13, 2012
    Taking care of iPad2 situation. Love this store & it's customer service!
  • Gregory H.
    Gregory HaleyFebruary 6, 2012
    Always best to make your appointment online and make it for as early in the say as possible.
  • Brenda G.
    Brenda GrahamFebruary 2, 2012
    Even if you make an appointment, you wait two hours to get your product fixed. If you leave they take you off the list . Worst customer service wasting people's time.
  • Lou S.
    Lou SmithJanuary 14, 2012
    Courteous staff.
  • Kristie A.
    Kristie ADecember 28, 2011
    Been here 5+ times
    The remodel did them well.
  • Korin M.
    Korin MedinaNovember 23, 2011
    Very helpful & nice staff!!
  • Sean G.
    Sean GinnNovember 22, 2011
    Been here 5+ times
    It's a free service, stop BITCHING about the wait!!!!!
  • Anjali S.
    Anjali SinghalNovember 14, 2011
    When I bought my phone, staff was great. Brought it back, and "Genius" made me feel stupid for thinking I had a problem. Mixed reviews about overall staff quality. Going to another store
  • Randy W.
    Randy WilsonOctober 20, 2011
    Bring a flare gun if you to get one of these genius's attention
  • J L.
    J LOctober 15, 2011
    I've just learned an appt if more figurative than literal. Still 60-90 minutes wait time
  • Maurice D.
    Maurice DixonSeptember 22, 2011
    I thought Frye's was the most dangerous store. I have to be focused here, or I'll spend lots of money and time... You'll love it!
  • John W.
    John WhiteSeptember 12, 2011
    Come when it's open. :P
  • Madelyn M.
    Madelyn MillerSeptember 1, 2011
    Been here 10+ times
    Brandon is the best. Ask for him at genius bar
  • Mike G.
    Mike GrayJuly 27, 2011
    You will always get your way at apple if you purchase apple care. Totally worth it
  • Joseph Z.
    Joseph ZunigaJuly 26, 2011
    Been here 10+ times
    It took over two weeks but Apple finally repaired my Mac.
  • Joseph Z.
    Joseph ZunigaJuly 23, 2011
    Been here 10+ times
    My third time here. Hopefully this time they fix my Mac.
  • Joseph Z.
    Joseph ZunigaJuly 13, 2011
    Been here 10+ times
    Employees are definitely not well trained. Some are rude and I waited more than 45 mins after I checked in even though I had a reservation. Employees didn't know what was wrong with my Mac.
  • Zach F.
    Zach FraleyJuly 6, 2011
    They got me a new phone for free even though what happened to my old one wasn't covered under the warranty. Great employees here!
  • Lupe J.
    Lupe JimenezJune 18, 2011
    This store is the WORST ever! They never want to warranty anything! Don't waste your time going to this location. Go to one north of Dallas they are more accommodating!
  • Madelyn M.
    Madelyn MillerJune 3, 2011
    Been here 10+ times
    Paul is wonderfully patient
  • Terrence C.
    Terrence ChavisMay 7, 2011
    Been here 5+ times
    Helpful, knowledgable staff. Bring cash
  • Jimmy O.
    Jimmy OwenApril 26, 2011
    Been here 5+ times
    Waiting 20 minutes for assistance really sucks
  • Corey P.
    Corey PhiferApril 25, 2011
    I read other tips, which were indifferent... They are fixing my mac as we speak... My appointment was on time.
  • Kyle B.
    Kyle BunkerFebruary 21, 2011
    So, a 2:30 appt clearly doesn't mean that - and right now, seven employees are standing together talking - really....seven - come on Apple.
  • Jason (Big J.) A.
    Jason (Big J.) AbbottFebruary 7, 2011
    excellent service and futuristic .
  • J Stephen S.
    J Stephen SadlerJanuary 23, 2011
    Been here 25+ times
    Big kid candy store
  • PoP O.
    PoP OngsakornDecember 11, 2010
    Been here 25+ times
    If it's not on the shelf just ask the staff. There are more inventory in the back. He was able to save me the trip to another store for firewire cable I needed.
  • Kristie A.
    Kristie AOctober 31, 2010
    Been here 5+ times
    Book an appointment online and be sure to check in with one of the Apple people when you get there.
  • Bryan S.
    Bryan SOctober 13, 2010
    Geniuses are complete morons here and they think that Apple products don't break by themselves. You guys are morons!
  • Travis G.
    Travis GrafAugust 9, 2010
    Been here 25+ times
    Any good comments must be from staff. Arrogant, rude, indifferent bunch. Never again.
  • Alice L.
    Alice LomasAugust 6, 2010
    Waited 30 min. past my appointment time, after being there 15min before my appt. The guy who was helping me didn't even know how to transfer my contact list or pictures to my new phone. Never again.
  • Malcolm M.
    Malcolm MayhewAugust 4, 2010
    The place is a zoo - it's too small and it's always jammed. Nowhere to sit, either. The Apple store in Fort Worth has a sitting area where you wait to talk to staff.
  • Bryan S.
    Bryan SJuly 31, 2010
    Manager sucks at this Apple store go somewhere else!!!
  • Kyle B.
    Kyle BunkerJune 17, 2010
    This is the rudest batch of employees - they treat you like all your questions are completely stupid.
  • Don M.
    Don MasonMay 19, 2010
    Stop in and say "Hi" to the friendly staff. Also, don't forget to play with new Apple toys as they are put put on the tables. Have some fun and visit a workshop or create something on an iMac.
  • Nikki T.
    Nikki T.February 12, 2010
    The staff here is super nice! If you have any questions about the products, feel free to stop by.
  • Brian N.
    Brian NJanuary 24, 2010
    bring lots of money and spend spend spend.
  • Coya M.
    Coya MizrahiOctober 27, 2015
    Hızlı servis, tüm sorularımıza hemen yanıt verdiler, çalışanlar olumlu.
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