Apple

Apple The Fashion Mall at Keystone

Electronics Store and Other Repair Shop
Keystone at The Crossing, Indianapolis
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8.3/10
256
ratings
  • Johnny T.
    "Just don't forget you will most definitely need an appointment!"(17 Tips)
    Christopher M.
    "Make an appointment online if you need to see a genius."(6 Tips)
    Kayla J.
    "... actually wonderful. Prompt service, friendly staff--- which is usually not..."(7 Tips)
    103372 -.
    "It is like apple garden."(2 Tips)
66 Tips and reviews
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  • Sean M.
    Sean MolinSeptember 27
    Been here 5+ times
    Nice, new, big, clean store... but it is pulling teeth to get someone to talk to you. It's 12:40pm and we are still waiting for help with our 11:30am appointment. Never had that problem before.
  • David L.
    David LeszcynskiSeptember 27, 2015
    Been here 10+ times
    Who doesn't love the Apple Store? Just wish we had another in Indy.
  • Richard K.
    Richard KasperMay 27, 2015
    Unbelievably busy on a Wednesday but the service was fantastic. Quick and helpful with any of the expected hassle!
  • Kayla J.
    Kayla JohnsonApril 19, 2015
    My one experience here was actually wonderful. Prompt service, friendly staff--- which is usually not what standard visit to Apple stores
  • Selena R.
    Selena RosasNovember 2, 2014
    Finally getting my computer fixed!! #j360
  • 103372 -.
    103372 -9October 10, 2014
    It is like apple garden.
    Upvoted Sep 22
  • Zach S.
    Zach SteinerSeptember 21, 2014
    Great service and friendly staff. Can be very busy.
  • Dana P.
    Dana ParkerAugust 9, 2014
    Been here 10+ times
    Always get your devices fixed here, if you bring your iPhone anywhere else they won't touch it later
  • LaRon C.
    LaRon CarterMay 2, 2014
    Been here 5+ times
    Use a quality HDMI Cable with your Apple TV. Save the headaches.
  • Cat K.
    Cat K.April 29, 2014
    Helpful and fast service, even without an appointment!
  • Tina A.
    Tina AdkinsMarch 21, 2014
    Great staff. Don't be scared by the crowd of customers - they will get you taken card of in a reasonable amount of time and I didn't have an appointment. Ivan was an awesome genius! Thanks Apple.
  • Tavia W.
    Tavia WeberNovember 16, 2013
    Make sure to make an appointment. Otherwise you will be there for hours!
  • Fanny R.
    Fanny Rivera AcunaSeptember 7, 2013
    So crowded place. Great service
  • Juan V.
    Juan VittoJuly 26, 2013
    One of my favs
  • Jodi K.
    Jodi KrumelMay 22, 2013
    If Jared is the head of the Genius Bar, this store is screwed, and Steve Jobs is rolling in his grave. Smug, sexist, d-bag. Apparently if you don't have a dick, you get treated like a moron here.
  • Jackie T.
    Jackie TowleApril 6, 2013
    Made an appointment and was in and out in less than 10 minutes! Great service!
  • brad B.
    brad B.March 17, 2013
    The place was swarming with people as always, but I knew what I needed to get. I was in and out in less than 2min. With my purchase
  • Ryan D.
    Ryan DilleyFebruary 24, 2013
    We walked in without an appointment on a Sunday afternoon just as they were opening up. Everyone was extremely friendly. We left with a new phone in less than 20 minutes
  • Aren S.
    Aren StraigerJanuary 19, 2013
    Associate named Jordan was neither friendly or helpful. Major disappointment for a LOYAL Apple customer.
  • Dana K.
    Dana KincaidJanuary 13, 2013
    Been here 5+ times
    A. Lot. Of. People. Bring hand sanitizer.
  • Nathan H.
    Nathan HandJanuary 9, 2013
    Ask to upgrade to Eastern Albino Anteater 10.3.1. Enjoy the reaction.
  • Alex N.
    Alex NeilDecember 28, 2012
    Been here 10+ times
    Avoid this place at all cost.
  • Michael D.
    Michael D.December 15, 2012
    Been here 5+ times
    This store is always so packed with people that it's impossible to move. For years now. You'd think with all their money, Apple could afford to expand. The store has been the same size for a decade.
  • Jade R.
    Jade RuckerDecember 13, 2012
    set your appointment! this store is nuts!
  • Alex N.
    Alex NagelOctober 12, 2012
    Incredibly cool that you can check yourself out using the Apple Store App! Huge plus that the Apple staff is very helpful!
  • Leilan M.
    Leilan MApril 1, 2012
    Don't try and text your wife the problem with her phone when it's her phone your taking to the Apple store
  • LaRon C.
    LaRon CarterMarch 12, 2012
    Been here 5+ times
    First time in Apple. Navigate to the back half of store and find a check-in person with an iPad and give your name.
  • Ryan
    RyanFebruary 19, 2012
    Been here 5+ times
    Find Johnny. He's adorable and smells like candy.
  • Auri R.
    Auri RahimzadehFebruary 14, 2012
    Been here 5+ times
    the reason this place looks so busy is because everyone's there for support
  • Renee L.
    Renee Larson-EndsleyFebruary 6, 2012
    Been here 100+ times
    Please be sure to put your cups on top of the lockers rather than at the cooler or tables. BOH appreciates it!
  • Rachel G.
    Rachel GuyerJanuary 31, 2012
    Request Daniel B! He's the best :)
  • Daniel B.
    Daniel BrennanDecember 28, 2011
    Been here 50+ times
    Put your name on your cup!
  • Nancy C.
    Nancy ConelleyDecember 17, 2011
    Been here 10+ times
    Better make a appt online first
  • Jill G.
    Jill GeisendorffDecember 6, 2011
    Make an appointment online first. But, know that you will still be waiting for quite a while after your scheduled "appointment."
  • Ricky P.
    Ricky PottsNovember 17, 2011
    Been here 10+ times
    If you want to actually talk to a technician, you need to make an appointment. You can do this online, and I have done it online WHILE in the store! It's a lot quicker than waiting for a "genius".
  • Tony T.
    Tony TellezNovember 12, 2011
    Been here 50+ times
    Don't set off an alarm! Everyone looks at you like you are a zombie.
  • Kris M.
    Kris MyersNovember 1, 2011
    Do not let them assign you to Brock. Terrible!
  • Braden W.
    Braden WalkerOctober 29, 2011
    Been here 5+ times
    Get an appointment first. Always!
  • Dan L.
    Dan LongOctober 24, 2011
    Store R066
  • Chris H.
    Chris H.October 6, 2011
    Been here 5+ times
    RIP Steve Jobs
  • Slick L.
    Slick LaRooSeptember 9, 2011
    You will most definitely have to make an appointment and it's ALWAYS busy, but once you're working with someone, they're pretty awesome.
  • Anne P.
    Anne PorosoffSeptember 5, 2011
    If you need help at the Genius Bar, try to get there closer to 10 am. The store is virtually empty then so you'll get help much faster. Read more
  • Tony B. S.
    Tony B. Simmons Jr.August 27, 2011
    Been here 100+ times
    Johnny T is amazing :-) work with him of you need help with a computer sale.
  • Julius S.
    Julius S.August 14, 2011
    Been here 50+ times
    Friendly sales associates overall. Just make sure you check in for your appointment because you can easily be skipped over from their busy schedule
  • Aaron B.
    Aaron BradshawAugust 6, 2011
    Hundreds of people here with broken equipment. That's what cheap Chinese sweatshop labor gets you.
  • John B.
    John BlackJuly 30, 2011
    Don't come here
  • Paul B.
    Paul BJuly 27, 2011
    Been here 5+ times
    Been to at least 6-7 Apple stores across the country. This is by far the slowest.
  • Michael T.
    Michael TrentJuly 23, 2011
    Been here 10+ times
    The staff here are pretty unhelpful unless you are totally new to Apple products.
  • Amy
    AmyJuly 5, 2011
    Be nice. Everyone is working to help you and others.
  • Johnny T.
    Johnny TeaterMay 22, 2011
    Been here 100+ times
    Find Chelsie and buy from her. She's a champ at selling great product!
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