Apple

Apple The Westchester

Electronics Store and Other Repair Shop
White Plains
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7.2/10
126
ratings
  • Michael S.
    "Call first for an appointment... Wait is too long!!"(4 Tips)
    Ryan M.
    "Super busy all the time, and the genius bar is filed with idiots."(3 Tips)
    Dan T.
    "did you book a genius bar appointment?"(2 Tips)
    Adam S.
    "Love the staff."(7 Tips)
35 Tips and reviews
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  • Andrew N.
    Andrew NathansonJanuary 2, 2011
    Go to the Greenwich Ave store. You don't have to pay (or pay as much) for parking and you can actually get an appointment, even just an hour in advance. Westchester can be booked for days.
  • Mark H.
    Mark HeyertOctober 24, 2015
    They've tightened up the ship, this time everything went smooth with the repair. Highly recommend a trip to Baby Yogurt while you wait.
  • Ryan M.
    Ryan McSherryAugust 4, 2013
    Super busy all the time, and the genius bar is filed with idiots. Do sine research on your Apple product before coming in!
  • ☀CHESKA🌙
    ☀CHESKA🌙January 22, 2012
    Pretty packed even on weekdays. Make appt online and be prompt! They make you wait but they have no qualms a/b giving your time slot to someone else if you're not physically there on time
  • (RED)
    (RED)March 14, 2011
    The (APPLE) RED Smart Cover for your iPad is here. Choose the (APPLE) RED Smart Cover and Apple gives a portion of the proceeds to help fight AIDS.
  • DJ AK
    DJ AKJuly 22, 2012
    Been here 5+ times
    Andrew at the genius bar is very helpful. Took out a stripped screw and installed a new hard drive for me (which there not allowed to do)
  • Billy F.
    Billy FOctober 23, 2011
    This store is packed, especially on the weekends. Come early in the morning and beat the crowd.
  • Lisa L.
    Lisa LanciaJuly 22, 2013
    No wait. Go during the week. Very professional and not pushy.
  • Mark H.
    Mark HeyertOctober 10, 2015
    Seems like they get easily overwhelmed when the crowds surge, they couldn't find my phone that was repaired, but it all ended up fine.
  • Jobu J.
    Jobu JemasJune 23, 2012
    Ppl that ask geniuses for advice are itards
  • Ess Emm Bee
    Ess Emm BeeAugust 21, 2011
    Theres def enough staff to help you. Actually there's enough staff to help a small army
  • Ariadne R.
    Ariadne RentzOctober 31, 2011
    Parking too expensive, 5$ for 30 minutes. Would rather go to Greenwich Apple store. More helpful, and less sales tax. Overall better experience at Greenwich.
  • Adam S.
    Adam SorhaindoAugust 15, 2012
    Love the staff. They do what they have to do!
  • Em
    EmJuly 17, 2011
    Friendly, witty crews. Love it here!
  • Michael T.
    Michael TartagliaFebruary 16, 2011
    Been here 10+ times
    The concierge at the front door will get you a specialist; you don't have to hunt one down! :)
  • Leanne M.
    Leanne MillsDecember 1, 2013
    Been here 5+ times
    Great service every time I come here!
  • Christine R.
    Christine RamirezNovember 10, 2011
    Amazing store and AMAZING PEOPLE!!
  • Loreta J.
    Loreta Janolo-DornOctober 16, 2015
    Sister's Iphone 6 was overheating & takes blurry photos. Visited this store Oct. 14, 2015 & was told it was all normal without them checking the phone. Verizon found the phone defective. Bad service!
  • Michele A.
    Michele AJune 7, 2013
    By far the worst customer service out of the many Apple stores i've been to. Staff has been rude and unhelpful on multiple occasions
  • Philip D.
    Philip DegaltiniMay 8, 2012
    iphone 4 price went down. Only $99 to replace your broken phone
  • macnews
    macnewsOctober 4, 2011
    Apple Store The Westchester, i've been here!
  • Loreta J.
    Loreta Janolo-DornOctober 16, 2015
    Staff probably judged my sister by her looks & never help her with her issues regarding her Iphone 6 which is still under warranty. Poor customer service!
  • Peter K.
    Peter KaiserJune 29, 2011
    Been here 25+ times
    Ask for a store tour!
  • Charles W.
    Charles WangNovember 26, 2013
    I am about to spend 800 bucks on a phone and I need to wait for some one to get this done .. Really? What types of customer service is this?
  • James G.
    James GedrisJanuary 20, 2011
    Even w/ an appointment the wait is rediculous...
  • Stone C.
    Stone ColdJuly 2, 2012
    Support innovation, not vague patent trolls. #boycottapple
  • Michael S.
    Michael SadicarioJanuary 4, 2011
    Call first for an appointment... Wait is too long!!
  • Denise N.
    Denise NobileNovember 12, 2011
    Knowledgable employees
  • MetroSeeker.com
    MetroSeeker.comOctober 7, 2011
    "Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma." - Steve Jobs
  • Mason B.
    Mason BJanuary 4, 2010
    Been here 5+ times
    Come during the week. It's a lot less busy.
  • Ricky F.
    Ricky FloresMay 6, 2012
    Nuff' Said
  • Diana A.
    Diana AOctober 28, 2010
    never fails..always packed...
  • John F.
    John FSeptember 9, 2011
    Getting my iPhone "fixed"
  • Dan T.
    Dan TavaresFebruary 13, 2010
    Been here 25+ times
    did you book a genius bar appointment?
  • Sean G.
    Sean GeeZyAugust 26, 2010
    Find another Apple store .. This store sucks .. They have no accessories for anything .. Better off going to Best Buy 
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