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Apple

Apple Towson Town Center

Electronics Store and Other Repair Shop
Towson
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7.4/10
153
ratings
  • Andy
    "Need to staff Genius Bar appropriately or don't take so many..."(3 Tips)
    Duane C.
    "your appointment on-line."(9 Tips)
    Amy W.
    "Matthew F. is incredibly friendly, helpful and knowledgeable."(3 Tips)
    Joshua B.
    "The apple store my fav it store to go in Towson Town mall."(2 Tips)
49 Tips and reviews
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  • Jon G.
    Jon GeorgeJanuary 22, 2013
    Love the new location (down two floors from previous location)! Much more floor space that allows for breathing room when the store get crowded. Also there're more products to try, test and play with.
  • Morgan M.
    Every person that works here is super friendly, knowledgeable, and patient. Great customer service! The wait time is just inevitable bc everyone uses Apple these days, but they handle it well here.
  • Mike T.
    Mike T.February 28, 2015
    Very nice staff. They ran some diagnostics for me, replaced some cables/headphones free of charge, and did it without being condescending or pretentious
  • Obi
    ObiFebruary 13, 2013
    The new location on the bottom floor is a lot more spacious and very nice. Always great customer service when I visit here.
  • Jess Angell G.
    Jess Angell GraceMarch 14, 2013
    After leaving my camera bag in DC including the USB & reader I ran for the IPad Camera Kit. They were so gracious and let me upload pics in store. Great Customer Service! Thanks Melissa & Nick!
  • Amy W.
    Amy WebbApril 22, 2010
    Matthew F. is incredibly friendly, helpful and knowledgeable. Ask for him specifically. Worth coming to this Apple store just so you can work with him! Tell him Amy sent you.
  • Saliqa
    SaliqaAugust 19, 2013
    Even if you make an appointment and show up on time/early EXPECT to wait. 4/4 visits in one month at various days/times I waited every time.
  • catelouie
    catelouieNovember 7, 2010
    Like most Apple stores, this one is very busy on the weekends. If you need to see a genius at the genius bar; make an appointment!
  • Nicole F.
    Nicole F.March 2, 2013
    Been here 10+ times
    Make an early morning appointment if you have to see the Genius Bar! Makes things so simple and easy!
  • @BaltimoreTom
    @BaltimoreTomMay 15, 2010
    Been here 10+ times
    Great store just don't try to call them. Takes FOREVER to answer the phone. Tried all times of day and different days. Same results.
  • TheBmoreGirl
    TheBmoreGirlDecember 28, 2011
    Been here 5+ times
    Always ask for work arounds. Staff is extremely helpful in figuring ways to make things work!!!!
  • Joshua B.
    Joshua BrahmsAugust 17, 2011
    Been here 10+ times
    The apple store my fav it store to go in Towson Town mall. It his good toy's to play with and look at
  • John L.
    John LSeptember 21, 2010
    Been here 5+ times
    They only do nighttime repairs from this location (8pm - 12am). If you need a repair while you wait (once part comes in), best to go to another location.
  • Duane C.
    Duane CarrDecember 3, 2011
    If you need service on your equipment don't forget to make your appointment on-line.
  • Geraldine R.
    Geraldine RoseMarch 11, 2012
    Even though you must have an appointment for genius service doesn't mean you will get served. Bring a chair.
  • Kristin C.
    Kristin ConoverMarch 11, 2015
    They offer great customer service here, very knowledgable staff. However, the wait time is awful, even when there isn't much floor traffic. Employees need to work on approaching prospective customers.
  • Lindsay M.
    Lindsay MMay 24, 2011
    Make sure to request James for help. He's super helpful and a cutie!
  • Katherine L.
    Katherine LutzOctober 18, 2011
    Been here 10+ times
    Weekends here are busy. Weekends after a launch here are even busier. The more you know!
  • Louie G.
    Louie GingherMay 28, 2013
    Don't be late for your genius appointment!!! You will be rescheduled!
  • Kortney B.
    Kortney BAugust 17, 2014
    I didn't care for this particular location. The one in Columbia Mall is so much better.
  • Mii K.
    Mii KiiFebruary 17, 2015
    The employees are always friendly and helpful. Ask a genius if you've got a question.
  • Dave F.
    Dave FishmanAugust 9, 2012
    My MacBook Pro has a crack in the screen bezel that has been reported by tons of people on the net (so a known design flaw) and they refused to fix it. Why pay the high cost for bad design? Bye Apple.
  • Simone Z.
    Simone ZMarch 31, 2014
    Ask for Josh or Daniel--- they're helpful and hilarious
  • The Baltimore Sun
    The Baltimore SunJuly 6, 2011
    Download The Baltimore Sun's news, baseball and football apps from iTunes. Read more
  • RealtorMarney K.
    RealtorMarney KirkOctober 1, 2012
    Been here 10+ times
    New location is on the second floor near Sephora.
  • Jess M.
    Jess MooOctober 7, 2011
    Been here 10+ times
    ask for Katie, she is such a great help!
  • Andy
    AndyJune 6, 2013
    Need to staff Genius Bar appropriately or don't take so many appointments.
  • Brian C.
    Brian CharlesDecember 12, 2011
    Make an appr. Get there early!
  • Shawnette
    ShawnetteDecember 20, 2011
    Been here 5+ times
    Order online! Don't torture yourself here.
  • Ed N.
    Ed NepomucenoDecember 23, 2011
    Ordering for in-store pick up takes up to 3 hours... Even if you order it from within the store.
  • Margot E.
    Margot EFebruary 18, 2012
    Extremely slow on Saturdays. More than a 30 minute wait for a "genius" even with an appointment!
  • George B.
    George BSeptember 30, 2013
    Everyone is such great help
  • Dan M.
    Dan MillerJune 19, 2013
    Been here 5+ times
    Terrible customer service. Long lines to check in even If you have a reservation. Not what apple pitches as a " great customer service experience"
  • Jessica B.
    Jessica BelfordFebruary 16, 2012
    Matthew is super helpful :-)
  • David B.
    David BouchardNovember 25, 2015
    Been here 5+ times
    just like any other Apple Store
  • Joseph Y.
    Joseph YoungDecember 27, 2011
    Alot of hot dads here with scruff!
  • Jess M.
    Jess MooDecember 23, 2011
    Been here 10+ times
    ask that josh Duvall for all your "that's what she said" needs
  • Chin H.
    Chin HsuJanuary 10, 2012
    Been here 5+ times
    Customer service sucks, u make an appointment, u will wait at least 45 more mins!!!
  • veronica G.
    veronica GayleMarch 13, 2013
    Getting my phone fix/ come on
  • Shannon J.
    Shannon JayOctober 23, 2011
    Best customer service ever
  • John R.
    John RudasillOctober 6, 2013
    Nerd fest!!!!
  • Jacob A.
    Jacob AviDecember 12, 2013
    Made a genius appt. and still waited over 40 mins. to be seen.
  • Bill F.
    Bill FausnetJanuary 23, 2011
    down with the apple droid rules
  • Matthew W.
    Matthew WoodDecember 20, 2014
    Hipsters are annoying
  • Alexa C.
    Alexa CarneyJanuary 12, 2012
    Not happy here.
  • Savannah
    SavannahFebruary 17, 2013
    It smells like pot in there
  • Jerry
    JerryMay 14, 2011
    Don't bother calling. They dont answer the phone.
  • Simon
    SimonSeptember 5, 2011
    Service sucks here
  • Chris V.
    Chris VitaleSeptember 9, 2015
    Horrible customer service. Stay away.
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