Blue Bay Grand Esmeralda

Hotel, Resort, and Fast Food Restaurant
Playa del Carmen
  • Dave M.
    "The swing bar on beach is the best place to get your drink on!"(3 Tips)
    Elenka M.
    "I can't say that it's 5* hotel."(2 Tips)
    Gaby M.
    "Buen servicio (good service), buen ambiente y rico el calor!"(7 Tips)
    "Indulge in international buffet at the Jaal-Ha."(3 Tips)
126 Tips and reviews
  • swing bar
  • buffet
  • casual
  • hot tubs
  • 24-hour
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  • Fiona H.
    Fiona HawkinsSeptember 24, 2012
    Oriental restaurant is divine! Beautiful presentation, delicious food, and extremely friendly service. Now off to the live show to enjoy the dancing with a few cheeky glasses of vino!
  • Alexander v.
    Alexander van PraetJuly 28, 2013
    I don't know what the critics are complaining about! You chose a cheap 5* hotel and expect a 500$/night service and accomodations. Food is good and the servants are nice and friendly.
  • David P.
    David PeregoMay 13, 2013
    Been here 5+ times
    Decent resort. The food blows. Get to the pool early if you want a chair with shad IN the pool. Respect the towel, get one early and the spot is yours all day!
  • Daniela D.
    Daniela DBDecember 29, 2014
    Big hotel... Ok for an all inclusive... Love the swing bar at the beach. Taxis are EXPENSIVE you can walk to the highway and take a playa express van for like 2 usd
  • Nadia R.
    Nadia RomeroNovember 15, 2011
    No olviden visitar el spa! Es maravilloso y los precios son muy buenos!! Do not forget visiting the spa at this resort, is amazing! And has excellent prices!!
  • Elenka M.
    Elenka MDecember 24, 2014
    I can't say that it's 5* hotel. Seaside and beach are awful, water is dirty. We had to go to Playa del Carmen to enjoy great municipal beach, which was hundred times better. But breakfasts are tasty!)
  • Joker J
    Joker JDecember 9, 2011
    Been here 10+ times
    Superb resort. Been here two weeks, and everything is great... The internet can be very slow, or sometimes out of order, but no prob when on holiday ;-)
  • Courtney N.
    Courtney NovitsJune 14, 2011
    Mango margaritas are the way to go. If you dive, book through the travel desk instead of the dive shop near the pool - saved about US$90
  • Michelle A.
    Michelle AthaApril 21, 2015
    Great hotel with good food and cocktails, most of the staff was very friendly...
  • Estefanía L.
    Private Medical Consultation in Spanish/English/German. Privatische Medizinische Praxis in Spanisch/Englisch/Deutsch. Consulta Médica Privada en Español/Inglés/Alemán.
  • Adrienne C.
    Adrienne CJune 2, 2013
    you can take the bus in front of the resort on the federal highway to anywhere for like $2 usd!
  • Jennice
    JenniceNovember 6, 2016
    Been here 5+ times
    You must book your dinner. The Best option
  • Allen R.
    Allen RoseroFebruary 7, 2014
    Been here 5+ times
    Wifi is the worst part about this place, $2US/day and only one device per password and it's slow. Service could be better, need more staff ie. bartenders and servers on beach/pool side.
  • Glenn C.
    Glenn CamleyMarch 9, 2011
    Been here 5+ times
    My wife and I and our four friends at all of the themed restaurants and the Mexican themed one is the worst one. Don't pass your night and time here.
  • Patricia S.
    Patricia St. DenisFebruary 22, 2012
    Im totally loving my time here...I have nothing but good things and excellent words for this resort!
  • Ryan K.
    Ryan KennedyMay 10, 2011
    Food was great, but don't eat the hamburgers they serve by the pool. They'll make you poop.
  • Jimmy H.
    Jimmy HernándezJuly 28, 2014
    The beach sucks! But all instalations are very pretty, this is not a 5 stars resort! Lo siento!
  • María P.
    María PGMay 21
    Bad bad hotel. Not even close to a 5 star hotel as they sell it. Rooms are super old with bad maintenance. They charge you extra for everything. Bad experience overall i do not recommend it at all
  • Christana M.
    Wonderful stay!!! Loved the swing bar!
  • Dave M.
    Dave MoffettNovember 27, 2010
    Been here 10+ times
    The swing bar on beach is the best place to get your drink on!
    DHR.comJune 18, 2012
    Indulge in international buffet at the Jaal-Ha.
  • David F. U.
    David F. UriegasAugust 28, 2014
    Nice. Peaceful. Just gorgeous!
  • Rich S.
    Rich SchindeldeckerMarch 21, 2010
    Be sure to bring your own sunscreen. $24!! Bottle.
  • Santiago A.
    Santiago ArvizuMay 11, 2010
    Great affordable al inclusive hotel. Read more
  • Will C.
    Will CadenaAugust 24, 2011
    Having a great time with my future wife!
  • Jeff W.
    Jeff WillingerJanuary 27, 2014
    Been here 5+ times
    They charge you for wifi. #fail service sucks. As does beach. B U T, you are in Mexico :)
  • Coach B.
    Coach BodieOctober 4, 2014
    So far so good!
  • Estefanía L.
  • Matjaž R.
    Matjaž RozmanJuly 11, 2016
    Been here 5+ times
    Nice resort
  • Sean P.
    Sean PurcellFebruary 10, 2010
    Great Resort... eat the at the Maexican Themed place
  • Agustin B.
    Agustin BarruetaNovember 10, 2011
    Ask for the doctor
  • Nicolás S.
    Nicolás SolisAugust 13, 2012
    Been here 5+ times
    Good Doctor.
  • Jeff W.
    Jeff WillingerJanuary 30, 2014
    Been here 5+ times
    Worst resort in Riviera Maya. Stay. Away. Lo siento
  • Dave M.
    Dave MoffettNovember 26, 2010
    Been here 10+ times
    Look out for Poodle Tang!
  • Jeff W.
    Jeff WillingerJanuary 26, 2014
    Been here 5+ times
    Meh. Just saying. Price is right. Charge for wifi. Really??
  • Travis W.
    Travis WiseMay 24, 2011
    Don't have high expectations for the WiFi in rooms... its expensive and barely works.
  • Lexus F.
    Lexus FerraraJanuary 5, 2015
    Nothing is good here but the grounds. It's smelly, it's dirty, and the staff (except a rare few) seem completely incompetent.
  • Allison L.
    Allison LorchJanuary 3, 2012
    Prepare for a stressful, non-relaxing vacation here. Definitely NOT a 5 Star resort, barely qualifies for a 3 star. :(
  • RAY D.
    RAY DUNLAPJune 10, 2013
    Don't trust gina at the front she's a trickster oh she gone lie to ya but don't go fa dat shit
  • Ricky M.
    Ricky Morales FukutakeNovember 22, 2011
    Don't expect a good service... Just bad service and more bad service
  • Ann D.
    Ann DamianJanuary 25, 2013
    El personal muy amable,siempre saludan,te atienden muy bien,te dan recomendaciónes,la comida rica y variada,la playa no está muy padre pero en unos metros pasas el rompe olas y la playa es genial!!!
  • Montserrat
    MontserratAugust 9, 2012
    la suite con piscina privada esta muy bien. Y el rest francés muy bueno, de postre no olviden pedir el helado de vino tinto, exquisito! Y los helados del buffet tambien vale la pena probarlos
  • Gladis O.
    Gladis OrnelasAugust 7, 2014
    Excelentes instalaciones,habitación muy cómoda, comida deliciosa, mi favorito el de especialidad Italiana "II Cuore Di Rossi" las albercas muy cálidas, el Spa hermoso, decepción la playa. Recomendable
  • Mariana
    MarianaJuly 9, 2012
    Muy buen concepto de hotel, familiar, tienen un inmenso manglar y algunos coaties y venados, se transportan dentro del hotel por carritos, los restaurantes con buffet EXCELENTES!!!!!
  • Aurelio O.
    Aurelio OcaMay 12, 2012
    Muy buen concepto all inclusive, los bares cierran tarde, los 2 de la playa vbuenos y sobre todo el de la noche en la playan hay un bar abierto las 24 horas
  • Laura C.
    El lugar es precioso, servicio excelente, los restaurantes buenísimos, la playa un poco mala pero el resto es perfecto. Un buen lugar para pasar las vacaciones.
  • Roberto Z.
    Roberto ZepedaNovember 5, 2014
    Postres es lo rico de la comida. La comida no es un hit. Si vienes por playa no es el lugar porque no esta bonita. Las instalaciones estan muy bien para recorrer el lugar en contacto con naturaleza.
  • Ethel G.
    A parte del personal le falta ser más serviciales y amables. La comida no es especialmente buena, excepto durante la cena, sobretodo los restaurantes de cocina francesa e italiana.
  • Gerson G.
    Gerson GalavizJune 4, 2014
    No pueden dejar de tomarse una sesión de fotos con los fotógrafos del hotel. Te llevan a una locación increíble.
  • Lorena F.
    Lorena FranzoniMarch 24, 2014
    Las instalaciones muy bonitas, variedad de restaurantes y comida muy buena, el spa espectacular, sin embargo las habitaciones huelen mucho a cigarro y a humedad y el servicio en recepción es pésimo.
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