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Business Service and IT Services
Mission District, San Francisco
  • Nads Y.
    "30 min wait to drop of a modem?"(2 Tips)
57 Tips and reviews
  • modem
  • TVs
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  • Jayson P.
    Jayson PhillipsOctober 9, 2013
    Being a Comcast customer is to live the tale of Sisyphus with each service call/center visit. Just move to a big building, get WebPass and watch tv on hulu or rabbit ears.
  • Chuck R.
    Chuck RoslofMarch 4, 2016
    I've been here when there was no wait and when there was a long line. Both times, the staff were professional and efficient.
  • Ashley E.
    Ashley EinspahrJuly 20, 2014
    Came here on a Sunday and had a surprisingly good experience. No line, good service, and got what I was expecting with no hassle or delay.
  • Jonathan C.
    Jonathan ChinSeptember 1, 2016
    Been here 100+ times
    You can pay your bill in the kiosk by credit, debit, check, or cash. There's just no change for cash payments through the kiosk.
  • Christine B.
    Christine BrumbackApril 30, 2011
    They open at 9 on Saturday and the line starts before but if you can get there, the line is way shorter
  • Derek B.
    Derek BrookmeyerJanuary 4, 2013
    the line is always daunting but it moves fast, be prepared to wait 20-30 minutes.
  • Will K.
    Will KivinskiSeptember 10, 2013
    Been here 5+ times
    Worse than the DMV. If that's humanly possible. Especially after 4pm. It's like that wait you have on the weekends for a trendy food spot, without the brunch at the end.
  • Bennett W W.
    Bennett W WongAugust 22, 2016
    Picking up rental equipment? Returning leased equipment? Questions about your bill or making a payment in person? You're at the right place!
  • Shukry L.
    Shukry LamaNovember 10, 2011
    Good people here. Save money and get an hdmi cable free with any hd receiver.
  • Kevin P.
    Kevin ParkJune 25, 2013
    This place reminds me of the dmv-dol except a whole lot more negative energy.
  • Sarah J.
    Sarah JohnsonDecember 30, 2011
    This line. After 20 minutes. OMG. Trying to decide whether phone assistance or an in-person visit is more ghastly...I have no idea.
  • Jeremy
    JeremyJanuary 5, 2013
    I recommend a strong drink before venturing inside.
  • Nads Y.
    Nads YJuly 17, 2015
    30 min wait to drop of a modem? #timeismoney drop off & leave. Or take to any UPS. They'll return it for free
  • Felix P.
    Felix PuetschJuly 10, 2013
    They should have free Wi-Fi in the store while you're in the long line.
  • Cassandra G.
    Cassandra GonzalesSeptember 13, 2015
    Grab a dollar drink at the McDonalds down the street for while you wait
  • Frankie L.
    Frankie LeeDecember 23, 2010
    Always ask for a new box!!! They obviously don't check used boxes!!
  • Bennett W W.
    Bennett W WongAugust 13, 2016
    Submitting payments in person? Ordering or returning equipment? Come on in!
  • Michael W.
    Michael WilesAugust 29, 2015
    They really changed the way you wait. I feel better that they check you in by what ever name you give them I gave my name as sting. Got a lt of looks and some disappointed faces. Lol.
  • Mucho C.
    Mucho Comida™January 25, 2011
    Wait for Cecilia. She will help you with your entire service (and save you $$$$)
  • Susannah S.
    Susannah ShumAugust 1, 2015
    Comfy couches for game watching
  • Chris
    ChrisFebruary 6, 2015
    Terrible customer experience; expect to give your name to the greeter and sit for 30 minutes no matter how small the request
  • David E.
    David ElrodJanuary 10, 2014
    No Damn point at getting angry with the line
  • Justin W.
    Justin WilliamsJanuary 14, 2010
    You can always sign up for a new promotion for cheaper service with Comcast.
  • Anna Melizza Y.
    DMV line is way better at least they are organized.
  • Simon W.
    Simon WuOctober 14, 2015
    Made my friend wait for 40 minutes to return a modem...totes not cool
  • Kristan B.
    Kristan BondeMarch 18, 2014
    Only one comcast store in sf. Thats insane.
  • Mike R.
    Mike RosenzweigJanuary 4, 2012
    Put in 2-3x more money in the meter than you planned.
  • Canyon B.
    Canyon BoslerAugust 3, 2014
    Didn't have any line at all on Sunday afternoon
  • Xiao Y.
    Xiao YuJune 1, 2014
    Are you fucking serious? You want me to wait 15 minutes so I can drop the set top box from the service I canceled?
  • Peter L.
    Peter LangsamJuly 6, 2013
    Order your service online first and then pickup your equipment. The deals are better and it moves the line. Bring headphones to tune out the unwanted chatter and buckle in for a line like no other
  • Florence T.
    Florence TshoaJuly 10, 2013
    Do yourself a favor and don't use Comcast. The service people are nice, but waste your time with incorrect information :/
  • Linda K.
    Linda KittlitzJuly 16, 2013
    Had to edit in line 35 min
  • jenny c.
    jenny calhounFebruary 29, 2012
    complainers unite!
  • Jay
    JayOctober 11, 2013
  • Arjun M.
    Arjun MilanistaNovember 2, 2013
    The worst business in the history of mankind. Comcast is a disgrace to the term Customer Service.
  • Jason E.
    Jason ESeptember 4, 2013
    Longer lines than the post office. Every customer, is in some fashion, arguing with the service reps. Horrible experience. Avoid if possible.
  • Isabelle C.
    Just don't come here. Better off spending an hour on the phone than 40' in line.
  • Kelsey K.
    Kelsey KurtzNovember 3, 2012
    Comcast <<<<<<<<<<anything
  • Natalia C.
    Natalia CaballeroFebruary 4, 2013
    Logest line ever!
  • Doug L.
    Doug LaineApril 1, 2014
    Don't come here. Greeter keeps lying to people and is rude to everyone.
  • Angelica C.
    Angelica CzekalskiJuly 5, 2012
    What I image Hell to be like.
  • Len C.
    Len CrockettAugust 12, 2013
    So terrible it's literally funny
  • Rajat K.
    Rajat KansalJuly 13, 2014
    Bad customer service. No, terrible. Non cooperative, rude and irrational.
  • Jerry D.
    Jerry DarkoDecember 21, 2013
    Comcast is most hated company in US and I can tell you they work very hard for that reputation and def deserve it!
  • Nathan S.
    Nathan SorensonJanuary 12, 2013
    Typical to stand in line for atleast 20 minutes. Always busy Monday-Saturday. Such a time waster.
  • Shawn C.
    Shawn CalhounApril 5, 2011
    Been here 5+ times
    Do NOT want to be the mayor.
  • Brandon B.
    Brandon BurlingtonAugust 12, 2015
    What a shit business
  • Jaxson P.
    Jaxson PetersDecember 5, 2012
    Just get AT&T, this place sucks. People are rude, internet is slow.
  • gammy d.
    gammy dodgerAugust 11, 2009
    cancel your cable and inernet service and return all your hardware because AT&T provide a far better service for less money.
  • Sandy
    SandyJanuary 3, 2013
    This place is ridiculous, avoid at all cost!
  • C'pher M.
    C'pher MFebruary 2, 2010
    Longest. Line. Ever.
  • Sean G.
    Sean GustiloJanuary 4, 2011
    And you thought the DMV was bad?
  • Danny G.
    Danny GuzmanJune 22, 2013
    Slow and bad customer service.
  • Melissa G.
    Melissa GoldsteinApril 6, 2010
    Definitely not my favorite
  • John D.
    John DrefahlNovember 9, 2010
    avoid at all cost. or atleast use in as an excuse to get out of work early!
  • Ben V.
    Ben VolberdingNovember 10, 2012
    Don't come here. Worst. Place. Ever.
  • john r.
    john rojasJune 5, 2010
    The worst company on the planet.
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