They don't live up to their promise of sending a statement by mail
Takes 24 hours to get a statement :-( On a positive note, they can mail it to you
Executive lounge is usually the best. Only one Forex counter with one clerk- queue can be horribly long.
The Executive Lounge is usually faster. There is tea and water. It pays to know the cashiers well.
Never go on a Saturday. The line is crazy!