Executive lounge is usually the best. Only one Forex counter with one clerk- queue can be horribly long.
The Executive Lounge is usually faster. There is tea and water. It pays to know the cashiers well.
They don't live up to their promise of sending a statement by mail
Takes 24 hours to get a statement :-( On a positive note, they can mail it to you
Never go on a Saturday. The line is crazy!