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Crowne Plaza Hotels & Resorts

Crowne Plaza Austin

Hotel, Resort, and Conference Room
St. Johns, Austin
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5.4/10
111
ratings
  • Bevson
    "2 power strips"(2 Tips)
    Derrick B.
    "only smoking rooms"(2 Tips)
    Phillip M.
    "Breakfast buffet is really good and so is the wait staff."(2 Tips)
    Jenny U.
    "One behind nightstand is used & ghetto same for tv."(2 Tips)
43 Tips and reviews
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  • Becca T.
    Becca ThompsonJuly 7, 2013
    A power strip in each room is a nice touch for gear monkeys. Concierge gave his cell # to help after hours. Great staff! The 3 days here have been the most positive hotel experience I've had in years!
  • Phillip M.
    Phillip MitchellJanuary 24, 2015
    Breakfast buffet is really good and so is the wait staff. Hotel staff very pleasant and courteous. Soda machine only takes credit card :-( so don't walk ALL the way to it without it...No dollars!
  • Derrick B.
    Derrick B.May 14, 2014
    Been here 5+ times
    The first floor rooms, located behind the front desk are the hidden gems the Crown Plaza. While they're the only smoking rooms available, the odd numbered rooms have a pool facing private patio.
  • Lisa C.
    Lisa COctober 8, 2013
    Been here 5+ times
    Nice rooms. Awesome outside area. Had no issues with the internet. CD player in room. Some of the housekeeping could use a friendliness class. Overall a great place to stay
  • Lisa D.
    Lisa DOctober 24, 2013
    This is a great hotel the entire staff is amazing. I had a slight problem when I arrived and ev everyone took very good care of me.. special thanks to the GM Randy - Rudy - Paul and others
  • Becca T.
    Becca ThompsonJuly 5, 2013
    Great service, nice folks and they have gone the extra mile to make sure we had a great experience! Kevin at the front desk rocks.
  • Bevson
    BevsonMarch 13, 2012
    Been here 5+ times
    Love that they have 2 power strips, one by the bed and one by the TV so I cam plug in my devices Good job.
  • frankie
    frankieAugust 15, 2013
    5dollar breakfast buffet...excellent. The breakfast sausage is simply amazing.
  • Mark M.
    Mark MillerOctober 25, 2015
    I stayed here because all the downtown hotels were booked for a big event. Not only was I far from all the fun (lots of Uber trips), it was just barely tolerable. And rain leaked into my carpet.
  • Josepf H.
    Josepf HaslamMarch 10, 2011
    Been here 5+ times
    Use the Lavender Linen Spray as a quick "tide me over" deodorant or breath freshner until the gift shop opens. This is not medical advice. ;-)
  • Brian D.
    Brian DoughertyMarch 11, 2013
    Been here 10+ times
    Internet is below par. Kristen at front desk is slightly more rude than expected. Breakfast is expensive. No laundry room on site. Rooms are on the smaller side. Lots of parking.
  • raman
    ramanMarch 11, 2011
    Been here 5+ times
    The wifi is not a bad as some of the other tips here will lead you to believe. Perhaps they upgraded.
  • Craig C.
    Craig CDecember 8, 2011
    Been here 10+ times
    Took wayyy too long to check in. attendant kept answering phone and focusing on other things. Lame room and no puch with mask, spray, earplugs etc as is customary at most crowne plazas
  • Lora B.
    Lora BorregoMay 30, 2011
    Pool is small and hit tub smelled like dead fish. We got the hotel thru Hotwire for $63 a night so we can't complain too much. Shuttle was never available though they had us wait for it each time.
  • David P.
    David PittsFebruary 24, 2015
    This place is rough. Wifi is ok, but all the smoking rooms are on the first floor and you never really get away from that smell. Lukewarm shower too. Big bunch of blah.
  • Casey T.
    Casey TooleFebruary 22, 2014
    Old property with some light remodeling. It's just ok. Definitely not as nice as some of the other IHG properties. The accessible room sucks (behind elevator), but I got thru Priceline for $50
  • Mario R.
    Mario RiosNovember 7, 2013
    Clean, friendly and yes WiFi does exist!!!
  • Sharon C.
    Sharon ConroyMarch 10, 2013
    Need to improve internet access! Nice rooms though!
  • Sheli H.
    Sheli HarmonSeptember 29, 2010
    Nice hotel. Room service has to many fees however $2 tray fee plus 18% service fee and then tax and tip?
  • Craig C.
    Craig CDecember 8, 2011
    Been here 10+ times
    Hey crowne plaza where's my complimentary pouch with mask, lavender spray and earplugs?!?
  • Jenny U.
    Jenny UngMarch 8, 2011
    Not worth the $. Double beds are so tiny, not big enough for 2 ppl. No Queens. There aren't enough outlet plugs in the room. One behind nightstand is used & ghetto same for tv. Lamp plugs don't fit!!!
  • Rogel K.
    Rogel KJune 5, 2011
    Omg, I stayed with my airline and it sucks. Van to pick us up to from the airport took just about an hour to get to the airport. The beds was good but the reception (front desk was not friendly).
  • Lora B.
    Lora BorregoMay 30, 2011
    Guest services was awful. Check in was at 3 and our rooms were not ready until 7. Rooms are nice and updated, but the rest of the faciltities look like a cheesy Las Vegas hotel.
  • Latinflyboy
    LatinflyboyMay 24, 2013
    Odd numbered rooms face the highway and are loud.
  • Rob M.
    Rob MoweryMarch 14, 2010
    The hotel has been pretty good about a free shuttle in the AM to the SXSW event, they can't pickup in evening but will drop off at convention center in AM
  • Axe S.
    Axe SladenMarch 10, 2011
    You get a free blindfolds with your room!
  • Cindy S.
    Cindy SJune 28, 2013
    :( rooms not ready n it's a long hot ride from Shreveport.
  • Mac
    MacMarch 13, 2012
    Been here 5+ times
    Ask for a Crowne!
  • Andrea L.
    Andrea LernerJanuary 15, 2012
    Free shuttle to the airport doesn't start till 6 am
  • Yan T.
    Yan TsirklinMarch 11, 2011
    Been here 5+ times
    Internet sucks. Probably one residential DSL line for entire hotel.
  • Travis S.
    Travis SmithMarch 14, 2012
    Been here 5+ times
    Try the trolls!
  • Elijah B.
    Elijah BilottaMarch 15, 2011
    Not impressed. Dirty room. Staff is hit or moss but I'd expect more. Only staying here as a last resort. Internet works fine.
  • Mac
    MacMarch 10, 2012
    Been here 5+ times
    Try the Beds!
  • Michael P.
    Michael PaddockFebruary 22, 2013
    Yes it's true. The Internet is non existent.
  • Moni L.
    Moni LynAugust 25, 2013
    It was Hot!!!!
  • Amy G.
    Amy GoyneFebruary 8, 2012
    Eh employe for another ihg properity got a room facing highway so was loud & internet blah. Also not king bed like requested.
  • Rogel K.
    Rogel KJune 5, 2011
    Will not want to stay here again and present this my hotel committee.
  • dkaybonch
    dkaybonchJuly 21, 2010
    Eh. I like Holiday Inn better and its the same price pretty much.
  • Maxwell C.
    Maxwell CookeMarch 20, 2011
    Been here 5+ times
    Rubbish, slow Internet. Yeah.
  • Helen C.
    Helen CApril 1, 2013
    Poor customer service! You'd be better off staying at a Holiday Inn.
  • Romey L.
    Romey LouangvilayMarch 15, 2010
    Don't rely on their internet. It doesn't work
  • David F.
    David FanoMarch 15, 2011
    No hot water.....
  • Nicole
    NicoleOctober 26, 2016
    This hotel is a dump. Avoid it.
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