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Custom Hotel

Hotel and Hotel Bar
Playa del Rey, Los Angeles
  • The Fashion Driven Truck
    "access to the hotel from the Ralphs"(3 Tips)
    C B.
    "valet parking and near LAX"(3 Tips)
    Dave R.
    "Room key worked everyone!"(2 Tips)
    Valerie M.
    "Street parking is plentiful."(2 Tips)
72 Tips and reviews
  • swimming pool
  • scenic views
  • valet parking
  • ralph
  • pool bar
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  • Recent
  • Maddie D.
    Maddie DoughertyJuly 11, 2016
    Been here 5+ times
    If you just checked in, CONGRATS! You couldn't have picked a worse hotel in the airport district! The beds are 3" above the ground and super uncomfortable. Have fun nursing your back pain tomorrow!
  • Xavier K.
    Xavier KressMarch 20, 2014
    20 bucks for à parking spot! Wtf ? There is lot of parking spot on the street and neightborhood is very safe Park your car on the street, trust me and save 20 bucks, and go visit
    VENICE INSIDERJuly 20, 2011
    Been here 5+ times
    Love the Custom Hotel - There is a view of the Ocean and LAX (close) as well as Hollywood on a clear day. The pool bar is fantastic! Joie de Vivre is upgrading the hotel currently. There is a small pa
  • Cynthia D.
    Cynthia DrescherSeptember 19, 2013
    Best airport views are from rooms 1214-1219. Lobby is excellent for working, with tables and plentiful power outlets.
  • Kerry S.
    Kerry SnyderJuly 31, 2016
    Been here 5+ times
    Trendtacular LAX sleepover spot. Breakfast is worth the $13 if you're hungry. Nice bed, leaky shower, cool lobby art. Clean.
  • Alessandro A.
    Alessandro AvalloneSeptember 14, 2011
    Cheap - quite new building - overall really nice especially if you stay for just a couple of days. Free wifi and friendly staff. Food not the end of the world ;). Quite a party place sometimes!
  • Sascha S.
    Sascha SeifertApril 7, 2012
    Its simply great. Great. Great. Boutique styly. & if cheap is what you want: yeah, park on the street. risk a ticket or get run over :-) I tip the valet well.
  • Paul T.
    Paul T.November 23, 2015
    Modern, comfortable rooms and an attentive staff. The breakfast bar with Illy coffee looked enticing for $10. Can't beat the proximity to LAX.
  • Kelsi H.
    Kelsi HighAugust 13, 2013
    Dana at the front desk is such a doll. Check in with her a tip her, she will take care of you. :) all the employees there are top notch
  • Alfred M.
    Alfred M.July 29, 2015
    nice rooms. definitely go to Ralph's next door and buy food/alcohol. you can use the lobby computers to print or browse free for 15 min.
  • TJ J.
    TJ JinJanuary 2, 2013
    Bring your furry friends!!! Custom Hotel doesn't charge deposit, daily fee or any fee related to having your furry friends with you in hotel! I am having my golden retriever and Pomeranian stayin w me
  • C R.
    C RoMay 26, 2013
    Here's a tip: load up on food at Ralph's, full up your fridge on the cheap with Brie and bottles of wine!
  • C R.
    C RoMay 27, 2013
    Take advantage of the breakfast, they have good food and play some funky eclectic music, good stuff.
  • Jessica J.
    Jessica JungSeptember 14, 2016
    Uncomfortable bed, very thin blanket. It's by no means 4 star hotel. Fridge is in the closet. $35 valet parking or you have to street park. Motel is similar but cheaper.
  • Toni c.
    Toni contrerasJune 14, 2015
    Front desk, great bunch, knowledgeable. Room is clean, and all you would need.:-)
  • C B.
    C BloemhofOctober 5, 2011
    Been here 5+ times
    Lovely personnel, clean rooms, valet parking and near LAX - what more do you need?
  • Ana S.
    Ana SnieskoDecember 30, 2013
    Spacious, modern and very cool environment. I recommend! :)
  • Daniel H.
    Daniel H.June 17, 2012
    On the 1st floor, in the hallway near the public restrooms, there's a hole in the wall. Take a look. :)
  • Justin H.
    Justin Hendrik3 weeks ago
    I would say pretty good. Price/quality. I actually really liked the bed. Spacious room. Quiet. Free Wifi. Cool design. The food at the restaurant was absolutely disgusting. Horrible.
  • Line H.
    Everything is there: pool and fitness. But it's not impressive. Ok rooms. Clean place and friendly staff.
  • Danny G.
    Danny GrantMay 13, 2014
    Parking is $27 bucks. There is no self park and all parking near the hotel is 2 hr.
  • Carlos E.
    Carlos EscobosaJune 4, 2013
    Designed by Welton Beckett, the same guy who designed the Capitol Records Tower, the first circular building.
  • Kristin J.
    Kristin J.July 4, 2012
    Been here 5+ times
    Definitely take advantage of street parking cause 20 bucks a night is not happening. Also, I agree with the room key issue. That was a pain in the ass.
  • trent a.
    trent aMay 22, 2011
    Been here 25+ times
    Just went under renovation. Great rooms for an affordable price. Friendly staff, love the place.
  • Reliam I.
    Reliam Inc.September 28, 2012
    We love hosting our events at the Mile High Room, thanks Custom Hotel!
  • AIGA Los Angeles
    AIGA Los AngelesJanuary 31, 2012
    Come join us on February 21st for an exciting evening of appetizers, cocktails and typography with special guest Jean François Porchez at the Custom Hotel. Read more
  • C R.
    C RoMay 26, 2013
    Showers are awesome, great view of the city, good vibes
    Otel.comJune 22, 2012
    Enjoy amazing dishes at the restaurant which is next to the swimming pool.
  • Valerie M.
    Valerie MarinoDecember 1, 2011
    Don't pay $20/night for valet parking! Street parking is plentiful.
  • Jason P.
    Jason PhippsMarch 12, 2014
    Been here 5+ times
    Only rooms above the 9th floor have the other things you thought weren't optional in a room... Like, a DESK! Below the 9th, it's a dorm room! #premium
  • Sofie F.
    The hotel is in a nice neighborhood but the rooms are pretty weird. It smells strange and the window lights are horribles. Not to clean, but the price is okay.
  • A. L.
    A. LozadaApril 1, 2013
    Service BLOWS. The restaurant closed early due to Easter, and I needed cutlery for takeout gone wrong. I asked TWICE —once at the front desk, again over the phone. 40 min later, nothing yet.
  • Naily G.
    Naily GJune 19, 2015
    Great hotel, close to LAX. Free shuttle bus
  • Zac C.
    Zac ChesterAugust 16, 2012
    Bring your own air conditioning, or be ready to crank a fan.
  • The Fashion Driven Truck
    The Fashion Driven TruckFebruary 19, 2012
    They've blocked off access to the hotel from the Ralphs, so now u HAVE TO valet! blah!
  • C R.
    C RoMay 26, 2013
    The pillows are not very comfy, unless you like super firm pillows or using a campside log - woke up with a sore neck
  • Nui-san
    Nui-sanJune 18, 2010
    Been here 5+ times
    you can park your car at the space opposite to the hotel. free of charge!!!
  • Maggie
    MaggieMarch 27, 2012
    Book ahead for the LAX shuttle or cabbies or they will slug you
  • Aldridge G.
    Aldridge GrayJanuary 23, 2015
    Good place to relax with your significant other.
  • David H.
    David HeiserJanuary 31, 2016
    Close to LAX. Parking is expensive, so only get valet if you're expensing it.
  • Ahmet C.
    Ahmet CinarOctober 18, 2014
    Not bad. Clean and modern furnishings, a bit overpriced, but good for an airport hotel
  • anita r.
    anita randallMay 4, 2014
    apparently, reserving a deluxe room with a queen size bed doesn't guarantee you'll get that. I have 2 full size beds and no desk. 👎
  • Wilson N.
    Wilson NegriniOctober 16, 2011
    Been here 10+ times
    Great hotel! Clean and nice rooms! Cheap price great location!
  • Beth A.
    Beth AssifAugust 16, 2011
    Great roof deck bar and restaurant. Note no coffee til 630 am
  • Marquis D.
    Marquis DiamondAugust 29, 2010
    Custom Hotel Pool Parties on Saturday Bikini Swim Club are great all summer thru October. "Just say Marquis Diamond list @ the Door"
  • Habibo M.
    Habibo MoJuly 5, 2015
    Good location and nice staff !
  • Afshmnry A.
    Afshmnry AliSeptember 14, 2016
    The reception people are the worst. I spent two days and all of them are very bad with customers. They don't want to do anything and when you ask a question they get frustrated with you.
  • Joyce K.
    Joyce KuanAugust 16, 2012
    Call ahead to find out if there's air conditioning.
  • zach b.
    zach byrneAugust 22, 2012
    I agree. This place over promises and doesn't deliver. I really wanted to like this place. The air isn't working. The gym is nothing like it looks on the website
  • Pinky G.
    Pinky GouldJanuary 12, 2011
    Cheap rooms, but if you book your room on priceline, watch out b/c the hotel will try to charge your credit card twice. It happened to me and 2 people that checked in after me.
  • Judy R.
    Judy ReynoldsAugust 2, 2013
    Desk clerks here are pretty clueless on how to handle airline hotel vouchers. Not good for a hotel so near the airport.
  • Dave R.
    Dave ReedAugust 15, 2011
    Been here 5+ times
    Room key worked everyone! Take the Big Blue Bus to Venice Beach across the street :-)
  • Eduardo A.
    Eduardo ArtDecember 13, 2011
    Go to floor 3, 4, 5, 6, 8, 11 and 12 there are some really cool surprises..
  • Wilton R.
    Wilton RisenhooverOctober 14, 2012
    The restaurant charges a service fee automatically - don't tip twice!
  • Sean S.
    Sean StonerDecember 20, 2010
    Been here 50+ times
    Get your room card rekeyed every time you come back. Trust me.
  • Julian
    JulianJanuary 27, 2011
    Been here 5+ times
    Also this is a cool spot for a cup of coffee.
  • Afshmnry A.
    Afshmnry AliSeptember 14, 2016
    I am never coming back to this hotel. I don't recommend you to come, believe it is the service is very bad in here
  • David N.
    David NicholsJanuary 13, 2010
    Kinda a party place, but clean and cheap. Near Airport. Neighborhood upgrading...
  • Baka M.
    Baka MonoFebruary 7, 2012
    There's a shuttle to/from LAX.
  • Tony
    TonySeptember 23, 2012
    Been here 5+ times
    Dope spot to creep at #CreepWorldOrder
  • Hoodstar D.
    Hoodstar DzeeSeptember 9, 2012
    Great Pool Parties!!!
  • Hoodstar D.
    Hoodstar DzeeSeptember 8, 2012
    #BSC Pool Parties!
  • Jo L.
    Jo LuQ'November 28, 2010
    Nice spot, no jacuzzi tho
  • Israel K.
    Israel KsimiroDecember 27, 2014
    L.A. mode fun
  • Muggins
    MugginsApril 29, 2011
    Well... it's better than Motel 6!
  • Sahag G.
    Sahag GureghianMay 11, 2013
    Where's the coffee maker!?
  • Jonathan P.
    Jonathan PetterssonNovember 2, 2015
    Dirty room/hallways, worn out furniture, bad location. Would not book again.
  • Michael B.
    Michael BrancatoSeptember 11, 2011
    Room 911 on 9/11/11. Weird.
  • Nic O.
    Nic OfAngelsJune 29, 2010
    Mia the bartender is a fox
  • Stu R.
    Stu RogoffMay 17, 2014
    Been here 5+ times
    Go somewhere else. This is no longer a good place to count on.
  • Rafael J.
    Rafael JardimDecember 22, 2013
    O estacionamento eh 22 dolares por noite, podendo sair e entrar quando quiser, andando pelo local vi que existem estacionamentos publicos perto do hotel, aonde pode-se deixar o carro sem pagar
  • Rafael J.
    Rafael JardimDecember 22, 2013
    Hotel bom, perto do aeroporto, tinha feito reserva p 2 dias pois o voo ia chegar as 8:00 e queria dormir na hora que chegasse, para minha surpresa o hotel no check out cobrou so uma diaria
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