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Dollar Rent A Car

Rental Car Location
Los Angeles
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4.7/10
202
ratings
  • Jim L.
    "Sign up for Dollar Express to avoid waiting in line for an hour."(7 Tips)
    Richard Y.
    "dollar express membership.."(2 Tips)
    Cristina
    "Fast service."(2 Tips)
    Rachel L.
    "Definitely a packed bus on the way to the airport."(12 Tips)
135 Tips and reviews
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  • Richard Y.
    Richard YabutOctober 4, 2013
    Been here 5+ times
    Sign up for the express program and you won't have to wait. I have been using dollar for a year and I see people inline everytime...crazy. The express program is free, car is ready waiting for you.
  • Ken H.
    Ken HalleniusSeptember 28, 2011
    Quick service, free (if unintentional) upgrade when I went to pick up a car - they didn't have any Economy class cars, so they gave me a KIA Soul for no charge. Super quick checkout and shuttle!
  • Paul C.
    Paul CooperNovember 7, 2013
    I know there's a few bad reviews for this place but as far as my experience goes for car drop offs it was very good. Left my car, handed over the keys, the guy scans a barcode... all done!
  • Joseph K.
    Joseph KJuly 29, 2014
    Just a little bit or Armor All to the interior after a wash before renting cars out to people would go a very long way... just a little wipe! Not asking for much... ...and some air freshener!
  • Uncle P.
    Uncle PerryJanuary 19, 2013
    If you reserve an Economy class car, they may try to upsell you on a more expensive car. Often they have Compact (better) cars parked in the Economy section (same $)- b/c they run out of Economy cars.
  • Mike A.
    Mike AbramsSeptember 7, 2011
    If you are a rewards member go to the umbrella and pass all the lines. Or go to special line inside. Wait is forever for regular folks.
  • Laurenation
    LaurenationSeptember 25, 2011
    Long lines, but an awesome experience after I had the car. Very flexible, let me keep the car,an extra day, no extra charge.
  • Kristine H.
    Kristine HachadourianAugust 19, 2012
    Be the last to get on the bus so you can get some fresh air during the ride. They only run a bus an hour it seems and it is always way packed.
  • Igor S.
    Igor SaraivaSeptember 22, 2013
    ATTENTION: Come back early when returning your car. Their process is a mess and will take too long and you might lose your flight
  • Christopher L.
    Christopher LeeSeptember 7, 2013
    Line here to get your car is insane! Get ready to stand and slowly shuffle your way to the counter. 30mins and 1/4 the way in.
  • karen l.
    karen liebsApril 15, 2013
    They tried to upsell us to a bigger car upon arrival, when they only had bigger cars available anyway. they tried to saddle us with a 10 year old Town Car. #nothanks
  • Brandon H.
    Brandon HillDecember 31, 2011
    We had a great experience here. Get off the bus quickly though to get in line.
  • Aram S.
    Aram SinnreichMarch 14, 2012
    When the shuttle finally came after almost 15 minutes (at 5pm on a weekday!), it was playing Carole King's "It's Too Late Baby" on the stereo. How apropos.
  • Nathan K.
    Nathan KamMarch 12, 2012
    Do yourself a favor and sign up for Dollar Express Membership. The line at this location Is always loooooong. Expect to wait for at least 30 minutes to get to the agent.
  • Deanah K.
    Deanah KimMay 6, 2011
    Beware. They have very few shuttles running. We saw every other rental car shuttles come by at least 3 times before the first Dollar shuttle at the airport.
  • Thibault G.
    Thibault GuerpillonApril 19, 2013
    Because there are more ppl complaining, here a good review: I previously rented bunch of cars in Orlando, FL with Dollar, I got no problem. Did the same in LAX in july 2012. No problem at all !
  • Preyen M.
    Preyen MoodleySeptember 20, 2013
    Crazilculously long queue! Omg, I hope they have a new iPhone for me at the front or something!!
  • Dan J.
    Dan JaklicJuly 1, 2013
    Refuel on your own before returning, their rate is an atrocious ~$9.50/gal. Make sure to bring a gas receipt as well proving you fueled up w/in 10mi.
  • Robert G.
    Robert GreenDecember 15, 2013
    Huge line for regular reservations. Dollar express line was only 1 person ahead of me!
  • Karen N.
    Karen NguyenMarch 1, 2012
    Surprisingly painless. Car drop off was super fast. And the shuttle arrived 2 minutes after I gave then the keys.
  • Hugo P.
    Hugo PickeringSeptember 2, 2013
    Fight to get to the front of the queue, otherwise join Dollar Express so that you can use the dedicated desk.
  • Stacy L.
    Stacy LuceJune 17, 2013
    DO NOT USE THIS CAR RENTAL! We waited 45 minutes for the shuttle and then two buses drove by us too full to pick us up. We had to take a $20.00 taxi ride to the pick up our cars.
  • Vinicius P.
    Vinicius Porto de OliveiraSeptember 22, 2013
    Make sure you get here early when returning your car. Takes forever and people cut the line to take the bus abc to LAX.
  • Dan K.
    Dan KimOctober 26, 2013
    Average wait time is one hour, but it's usually longer. Probably the worst car rental company on the face of this earth. Their business model is simple: charge a bit lower, provide low service.
  • Jay B.
    Jay BeanApril 10, 2012
    Been here 10+ times
    Great rates if you are not in a hurry. Limited but service at the airport. Expect to wait 10-30 minutes for the bus
  • John B.
    John BillingsMarch 5, 2012
    No matter how many people they have working behind the counter, there's always a healthy wait.
  • Shannon V.
    Shannon VogelMarch 15, 2012
    Sign up for Dollar Express so you don't have to wait in line during busy times!
  • Richard Y.
    Richard YabutAugust 9, 2013
    Been here 5+ times
    Better to have a dollar express membership.. avoid the lines and have your car ready when you arrive
  • Rachel L.
    Rachel LinMay 30, 2014
    Shuttles are rare, 3 enterprise buses hv passed us by. Definitely a packed bus on the way to the airport.
  • Cristina
    CristinaOctober 3
    Fast service. The staff was really nice!
  • Dave S.
    Dave SrJune 7, 2013
    Long lines waiting mire than 30 minutes for a reserved car. I'll pay extra next time and of to hertz or avis
  • Mike N.
    Mike NicholsMarch 31, 2013
    This place gets any slower I'm going to be in to yesterday! Seriously 3 agents checking people in and 3 standing and talking
  • Det A.
    Det AnsinnAugust 3, 2013
    From the infrequent shuttles to the rental line that is more than an hour long, this is the worst customer rental experience that I have ever seen. Tips aren't venting hyperbole. Mgmt should be fired.
  • Gregg P.
    Gregg PrimmMay 31, 2014
    Wish I'd read the tips and reviews before renting here. Insane lines, slow service, few shuttles. Lousy way to start a holiday. Pay a few dollars more a day and rent from pretty much ANYONE else.
  • Dave H.
    Dave HuxtableSeptember 12, 2012
    If you like standing in line, you'll love it here!
  • Aromal R.
    Good and convenient great prices good cars
  • Aram S.
    Aram SinnreichMarch 16, 2012
    Give yourself an extra half hour when returning the car because these people are sloooooowwwwwwwww
  • Barbara H.
    Barbara HutchersonSeptember 22, 2013
    Whatever you do, choose a different company at LAX. shuttle took forever to arrive and an hour and a half and counting in line
  • UnkleRunkle
    UnkleRunkleSeptember 7, 2013
    I've never seen it take so long for the staff to check out cars. There are 30 people in line in front of me right now.
  • Kathleen C.
    Kathleen ChungNovember 30, 2011
    Been here 10+ times
    Shuttle and service was quick BUT the line to get out of the parking lot was terrible. Took almost 20 minutes since there was only one attendant and a line up of cars!
  • TC W.
    TC WhysallSeptember 25, 2013
    Omg longest wait for a rental in any city or country I've been to.
  • Danielle B.
    Danielle BMarch 26, 2012
    Over an hour wait to pick up car, which I had reserved. Bonus was the check engine light came on when I was over 100 miles away. Car had over 50000. I will rent elsewhere next.
  • Joseph K.
    Joseph KJuly 29, 2014
    Good Lord WTF is that smell? Isn't this a new building? Oh come on, they need more benches here! 12 seats & this cheap carpet for all the extra bodies lying around? What's wrong with this company?!?
  • Alexandra S.
    Alexandra SyunkovaJune 22, 2014
    Two-hour wait in line...not the best way to start a vacation.
  • Steve W.
    Steve WeissDecember 5, 2014
    Avoid Dollar at LAX at all costs! Waited for pickup at the curb for 45 minutes. Was pressured heavily to get extra insurance. And received a toll road "administration fee" for $30 when I got home.
  • Joanna S.
    Joanna SMarch 1, 2014
    Don't rent from here. Service is poor and had to wait way too long for the shuttle both from and to the airport. So many people were annoyed.
  • Tina T.
    Tina ThomasMay 11, 2012
    Ps. It seems like they only have one shuttle..... Took forever-saw 3 Hertz shuttles before even one Dollar shuttle.
  • susanne k.
    susanne kornfeilAugust 14, 2013
    shuttle was quick, but VERY long lines!!!!!!!! had to wait 1:55h to get to counter!!!!!!
  • Bryan P.
    Bryan PangilinanJanuary 19, 2013
    Long lines, industry high debit card hold, plus the shuttle driver wouldn't let us in while they waited another 2 minutes. We won't rent from here again.
  • Dan K.
    Dan KimNovember 4, 2013
    DON'T DO IT!!! The worst business on the face of this earth operates here in the form of "Dollar", which was named after how much this entire company might be worth.
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