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Dollar Rent A Car

Rental Car Location
  • Jim L.
    "Sign up for Dollar Express to avoid waiting in line for an hour."(7 Tips)
    Richard Y.
    "dollar express membership.."(2 Tips)
    "Fast service."(3 Tips)
    Rachel L.
    "Definitely a packed bus on the way to the airport."(12 Tips)
137 Tips and reviews
  • dollar express
  • bus
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  • Richard Y.
    Richard YabutOctober 4, 2013
    Been here 5+ times
    Sign up for the express program and you won't have to wait. I have been using dollar for a year and I see people inline everytime...crazy. The express program is free, car is ready waiting for you.
  • Ken H.
    Ken HalleniusSeptember 28, 2011
    Quick service, free (if unintentional) upgrade when I went to pick up a car - they didn't have any Economy class cars, so they gave me a KIA Soul for no charge. Super quick checkout and shuttle!
  • Len O.
    Len OrrisAugust 30
    Although LAX is a mess quick counter service regardless of attempted insurance up sell. Allowed to pick any car Got vehicle with under 25 kms clocked. Return easy too with a nice friendly lady.
  • Paul C.
    Paul CooperNovember 7, 2013
    I know there's a few bad reviews for this place but as far as my experience goes for car drop offs it was very good. Left my car, handed over the keys, the guy scans a barcode... all done!
  • Joseph K.
    Joseph KJuly 29, 2014
    Just a little bit or Armor All to the interior after a wash before renting cars out to people would go a very long way... just a little wipe! Not asking for much... ...and some air freshener!
  • Uncle P.
    Uncle PerryJanuary 19, 2013
    If you reserve an Economy class car, they may try to upsell you on a more expensive car. Often they have Compact (better) cars parked in the Economy section (same $)- b/c they run out of Economy cars.
  • Laurenation
    LaurenationSeptember 25, 2011
    Long lines, but an awesome experience after I had the car. Very flexible, let me keep the car,an extra day, no extra charge.
  • Mike A.
    Mike AbramsSeptember 7, 2011
    If you are a rewards member go to the umbrella and pass all the lines. Or go to special line inside. Wait is forever for regular folks.
  • Kristine H.
    Kristine HachadourianAugust 19, 2012
    Be the last to get on the bus so you can get some fresh air during the ride. They only run a bus an hour it seems and it is always way packed.
  • Christopher L.
    Christopher LeeSeptember 7, 2013
    Line here to get your car is insane! Get ready to stand and slowly shuffle your way to the counter. 30mins and 1/4 the way in.
  • karen l.
    karen liebsApril 15, 2013
    They tried to upsell us to a bigger car upon arrival, when they only had bigger cars available anyway. they tried to saddle us with a 10 year old Town Car. #nothanks
  • Igor S.
    Igor SaraivaSeptember 22, 2013
    ATTENTION: Come back early when returning your car. Their process is a mess and will take too long and you might lose your flight
  • Brandon H.
    Brandon HillDecember 31, 2011
    We had a great experience here. Get off the bus quickly though to get in line.
  • Thibault G.
    Thibault GuerpillonApril 19, 2013
    Because there are more ppl complaining, here a good review: I previously rented bunch of cars in Orlando, FL with Dollar, I got no problem. Did the same in LAX in july 2012. No problem at all !
  • Aram S.
    Aram SinnreichMarch 14, 2012
    When the shuttle finally came after almost 15 minutes (at 5pm on a weekday!), it was playing Carole King's "It's Too Late Baby" on the stereo. How apropos.
  • Preyen M.
    Preyen MoodleySeptember 20, 2013
    Crazilculously long queue! Omg, I hope they have a new iPhone for me at the front or something!!
  • Nathan K.
    Nathan KamMarch 12, 2012
    Do yourself a favor and sign up for Dollar Express Membership. The line at this location Is always loooooong. Expect to wait for at least 30 minutes to get to the agent.
  • Dan J.
    Dan JaklicJuly 1, 2013
    Refuel on your own before returning, their rate is an atrocious ~$9.50/gal. Make sure to bring a gas receipt as well proving you fueled up w/in 10mi.
  • Joseph K.
    Joseph KJuly 29, 2014
    Good Lord WTF is that smell? Isn't this a new building? Oh come on, they need more benches here! 12 seats & this cheap carpet for all the extra bodies lying around? What's wrong with this company?!?
    Upvoted Oct 11
  • Deanah K.
    Deanah KimMay 6, 2011
    Beware. They have very few shuttles running. We saw every other rental car shuttles come by at least 3 times before the first Dollar shuttle at the airport.
  • Hugo P.
    Hugo PickeringSeptember 2, 2013
    Fight to get to the front of the queue, otherwise join Dollar Express so that you can use the dedicated desk.
  • Stacy L.
    Stacy LuceJune 17, 2013
    DO NOT USE THIS CAR RENTAL! We waited 45 minutes for the shuttle and then two buses drove by us too full to pick us up. We had to take a $20.00 taxi ride to the pick up our cars.
  • Vinicius P.
    Vinicius Porto de OliveiraSeptember 22, 2013
    Make sure you get here early when returning your car. Takes forever and people cut the line to take the bus abc to LAX.
  • Karen N.
    Karen NguyenMarch 1, 2012
    Surprisingly painless. Car drop off was super fast. And the shuttle arrived 2 minutes after I gave then the keys.
  • Robert G.
    Robert GreenDecember 15, 2013
    Huge line for regular reservations. Dollar express line was only 1 person ahead of me!
  • John B.
    John BillingsMarch 5, 2012
    No matter how many people they have working behind the counter, there's always a healthy wait.
  • Jay B.
    Jay BeanApril 10, 2012
    Been here 10+ times
    Great rates if you are not in a hurry. Limited but service at the airport. Expect to wait 10-30 minutes for the bus
  • Shannon V.
    Shannon VogelMarch 15, 2012
    Sign up for Dollar Express so you don't have to wait in line during busy times!
  • Rachel L.
    Rachel LinMay 30, 2014
    Shuttles are rare, 3 enterprise buses hv passed us by. Definitely a packed bus on the way to the airport.
  • Dan K.
    Dan KimOctober 26, 2013
    Average wait time is one hour, but it's usually longer. Probably the worst car rental company on the face of this earth. Their business model is simple: charge a bit lower, provide low service.
  • Gregg P.
    Gregg PrimmMay 31, 2014
    Wish I'd read the tips and reviews before renting here. Insane lines, slow service, few shuttles. Lousy way to start a holiday. Pay a few dollars more a day and rent from pretty much ANYONE else.
  • Cristina
    CristinaOctober 3, 2016
    Fast service. The staff was really nice!
  • Aromal R.
    Aromal RajagopalJune 27, 2016
    Good and convenient great prices good cars
  • Dave S.
    Dave SrJune 7, 2013
    Long lines waiting mire than 30 minutes for a reserved car. I'll pay extra next time and of to hertz or avis
  • Richard Y.
    Richard YabutAugust 9, 2013
    Been here 5+ times
    Better to have a dollar express membership.. avoid the lines and have your car ready when you arrive
  • Mike N.
    Mike NicholsMarch 31, 2013
    This place gets any slower I'm going to be in to yesterday! Seriously 3 agents checking people in and 3 standing and talking
  • Dave H.
    Dave HuxtableSeptember 12, 2012
    If you like standing in line, you'll love it here!
  • Danielle B.
    Danielle BMarch 26, 2012
    Over an hour wait to pick up car, which I had reserved. Bonus was the check engine light came on when I was over 100 miles away. Car had over 50000. I will rent elsewhere next.
  • TC W.
    TC WhysallSeptember 25, 2013
    Omg longest wait for a rental in any city or country I've been to.
  • Aram S.
    Aram SinnreichMarch 16, 2012
    Give yourself an extra half hour when returning the car because these people are sloooooowwwwwwwww
  • UnkleRunkle
    UnkleRunkleSeptember 7, 2013
    I've never seen it take so long for the staff to check out cars. There are 30 people in line in front of me right now.
  • Barbara H.
    Barbara HutchersonSeptember 22, 2013
    Whatever you do, choose a different company at LAX. shuttle took forever to arrive and an hour and a half and counting in line
  • Det A.
    Det AnsinnAugust 3, 2013
    From the infrequent shuttles to the rental line that is more than an hour long, this is the worst customer rental experience that I have ever seen. Tips aren't venting hyperbole. Mgmt should be fired.
  • Kathleen C.
    Kathleen ChungNovember 30, 2011
    Been here 10+ times
    Shuttle and service was quick BUT the line to get out of the parking lot was terrible. Took almost 20 minutes since there was only one attendant and a line up of cars!
  • Steve W.
    Steve WeissDecember 5, 2014
    Avoid Dollar at LAX at all costs! Waited for pickup at the curb for 45 minutes. Was pressured heavily to get extra insurance. And received a toll road "administration fee" for $30 when I got home.
  • Dan K.
    Dan KimNovember 4, 2013
    DON'T DO IT!!! The worst business on the face of this earth operates here in the form of "Dollar", which was named after how much this entire company might be worth.
  • Joanna S.
    Joanna SMarch 1, 2014
    Don't rent from here. Service is poor and had to wait way too long for the shuttle both from and to the airport. So many people were annoyed.
  • Alexandra S.
    Alexandra SyunkovaJune 22, 2014
    Two-hour wait in line...not the best way to start a vacation.
  • Tina T.
    Tina ThomasMay 11, 2012
    Ps. It seems like they only have one shuttle..... Took forever-saw 3 Hertz shuttles before even one Dollar shuttle.
  • susanne k.
    susanne kornfeilAugust 14, 2013
    shuttle was quick, but VERY long lines!!!!!!!! had to wait 1:55h to get to counter!!!!!!
  • Patricia E.
    Patricia EisenhardtDecember 11, 2013
    This company truly has some of the worst customer service I have ever encountered. Rude and inflexible to the point of absurdity. Strongly discourage renting from them!!
  • David D.
    David DAugust 15, 2013
    Line is crazy long so be prepared to wait.
  • Adam D.
    Adam DewhurstAugust 18, 2013
    2 hour queue apparently for car collection. Totally out of order
  • Caroline B.
    Caroline BlackSeptember 28, 2016
    Quick and friendly service
  • Henry K.
    Henry KoJune 13, 2013
    Guess I got lucky, no line and I got in and out within 15! Just that the stupid airport traffic is pain in the neck!!
  • Joseph K.
    Joseph KJuly 29, 2014
    New address/ building: 9150 Arbor Vitae
  • Sheri P.
    Sheri PerkinsSeptember 22, 2013
    The lines at this place are insane , I will never rent here again
  • HTEDance
    HTEDanceMarch 21, 2014
    ABSOLUTELY HORRIBLE SERVICE. Very unprofessional and VERY FEW SHUTTLES! I waited 40 minutes almost missed my flight!
  • Bryan P.
    Bryan PangilinanJanuary 19, 2013
    Long lines, industry high debit card hold, plus the shuttle driver wouldn't let us in while they waited another 2 minutes. We won't rent from here again.
  • Trisha M.
    Trisha Mac IntoshMay 18, 2013
    2 people working counter while 50 people wait in line. WTF? You knew ahead of time there would be 50 reservations!!! Terrible service.
  • Darren G.
    Darren G.January 4, 2014
    Rumor has it that people were so enraged by the crappiness of this place that they ripped out the urinal from the men's room. See for yourself! No urinals in 2014.
  • Massimo G.
    Massimo GarlaschelliDecember 1, 2013
    DOLLAR means long queues, bad cars, unreliable employees: I will ever book at car with them!
  • Dave H.
    Dave HuxtableSeptember 12, 2012
    Bus turn-around is slow. Give yourself plenty of time.
  • Ron H.
    Ron HsuDecember 29, 2013
    You get what you pay for
  • Jocelyn N.
    Jocelyn NelsonMay 27, 2012
    Only waited 5min for our shuttle...lines are long.
  • Jonathan
    JonathanOctober 18, 2013
    Do yourself a favor and do anything other than end up here. Life is too short.
  • Evgeniy T.
    Evgeniy Ts.December 23, 2013
    Never ever ever ever ever ever try to rent a car here. Lines are like a week long zzzz. Hachiko will love it.
  • ARBY
    ARBYAugust 17, 2013
    2 hr wait :(. Sign up in advance for express.
  • Bernhard Y.
    Bernhard Yanes SchmelzerJanuary 16, 2014
    In one word: Horrible
  • Joelle H.
    Joelle H.March 22, 2012
    Been here 5+ times
    I was charged 153$ for gas. Make sure u fill up before returning the car
  • Amberrose W.
    Amberrose Wb 🌹🌹December 26, 2012
    Open 24/7 :)
  • Dave H.
    Dave HuxtableSeptember 12, 2012
    This place is still waiting for the invention of the baggage cart.
  • Grace C.
    Grace ChenAugust 29, 2013
    If you rented from Dollar, GG.
  • Arlynne C.
    Arlynne CamireNovember 12, 2013
    Been here 5+ times
    Join Dollar Express... No line!!!!
  • Gayla J.
    Gayla JacobsonOctober 26, 2013
    Very few shuttles, very long lines, people have been rude and unhelpful. I will never rent here again.
  • Jim L.
    Jim LauMarch 11, 2011
    Sign up for Dollar Express to avoid waiting in line for an hour.
  • Tina T.
    Tina ThomasMarch 20, 2012
    Be ready for insanely slow long lines
  • Emily L.
    Emily LeeMay 4, 2013
    Crazy long line
  • Aram S.
    Aram SinnreichMarch 16, 2012
    The final(?) indignity: 'courtesy' shuttle driver Jose Zelaya tells me to get off at the wrong terminal.
  • Michael S.
    Michael SimmNovember 5, 2013
    Longest wait for a rental car - ever
  • Scott M.
    Scott MainwaringSeptember 15, 2014
    Absolute customer service disaster. 2 HOUR wait to get to a rental agent, only half the positions operating. Do yourself a favor and avoid!
  • Aram S.
    Aram SinnreichMarch 16, 2012
    To add insult to injury-- after waiting 20 minutes to return my car, there's no shuttle to the airport. We're all just standing here waiting as our flights board... Fuck this place.
  • Rick C.
    Rick CalmelatAugust 26, 2011
    Never rent from this bait and switch piece of shit place! Go with a full price company, you'll pay less and drive what you want!
  • Jay C.
    Jay ChiangJuly 13, 2014
    Been here 5+ times
    Few buses… long lines…
  • Jason "Danger" D.
    Jason "Danger" DiazSeptember 7, 2013
    Horrible!!!! Slowest line every and no one behind the counter!
  • MoogDC
    MoogDCMarch 4, 2013
    Check your bill they totally rip you off
  • Ed D.
    Ed DISCHNERJuly 1, 2011
    On the bus, have one of your party right by the door to sprint inside. This makes it only a 45 min wait. Suck.
  • Soheil H.
    Soheil HsJune 2, 2016
    Very very bad experience . Never try it again .
  • Desi R.
    Desi RottmanJanuary 20, 2014
    Be prepared for long long waits and bad customer service.
  • Marko G.
    Marko GargentaJuly 29, 2013
    Don't do it!
  • Rosy C.
    Rosy CFebruary 21, 2011
    I'd you don't have a minimum of an hour to wait do not rent here. No kiosks available so you must wait in a huge line.
  • Francesca G.
    Francesca GardoseJune 15, 2014
    Avoid at all costs! 1.5 hr long wait just to see an agent and get your reservation checked in...
  • Dov S.
    Dov SilbermanAugust 19, 2013
    Worst mistake I have made in a long time line almost out the door understaffed
  • Jay C.
    Jay ChiangJuly 13, 2014
    Been here 5+ times
    Long lines...
  • Hisashi S.
    Hisashi ShimizuMay 17, 2012
    Too long to wait for shuttle, long line for pickup.
  • Lisa M.
    Lisa MattsonMay 4, 2010
    Be prepared to spend 10 minutes on the bus from LAX to the rental car office. At least.
  • Brian Z.
    Brian ZuoSeptember 3, 2013
    And hour and a half line just to pick up a car. Not worth it.
  • Dan K.
    Dan KimOctober 26, 2013
  • Brandon Scott T.
    Hour long line #FAIL
  • Kim B.
    Kim B.April 17, 2011
    Super long check in line!
  • Dakota
    DakotaAugust 25, 2012
    Long wait for airport shuttle
  • Keith A.
    Keith AllenMarch 6, 2012
    Stay away from the line. So stay away from here.
  • Peter K.
    Peter KroppOctober 26, 2013
    What a nightmare ... Incredibly long lines which are not moving! Never again what a mess...... Waiting in line an hour and no automation kiosk?
  • Jari A.
    Jari ArkkoJanuary 6, 2014
    Disaster lines.... Avoid!
  • Kristopher K.
    Kristopher KachurakNovember 21, 2011
    Never rent from these people.
  • Randy F.
    Randy FApril 11, 2012
    Still waiting. The tips & reviews are right, it's that bad. Never again!!
  • Mark F.
    Mark ForscherJuly 5, 2014
    Stay far far away..
  • Svetlana S.
    Svetlana SvetovaOctober 14, 2013
    Uncleaned cars. Filthy :(
  • Young
    YoungNovember 12, 2011
    HORRIBLE!!! Don't use them. That's the tip. Takes forever to get a car. Ended taking a cab instead.
  • Jared M.
    Jared MendelewiczJune 21, 2014
    Holy god this place is so terrible. Run!!!!
  • Emi A.
    Emi AzielSeptember 10, 2015
    Avoid them, standing 45 min, no airco,poor service
  • Don E.
    Don EnosMay 25, 2011
    Rent from a different agency. These cars suck.
  • Stefan
    StefanDecember 10, 2013
    Painfully slow. Go elsewhere
  • Maitree M.
    Maitree MuangtongDecember 29, 2013
    Fucking long line. Do something,pls.
  • Aram S.
    Aram SinnreichMarch 16, 2012
    I will never ever ever ever ever rent from here again.
  • Tina T.
    Tina ThomasMay 11, 2012
    Always long lines and today smells like they have a broken sewer line. Ugh
  • Jonathan K.
    Jonathan KoppApril 20, 2011
    Longest line -- ever. #FAIL
  • Gessica C.
    Gessica CuccinelloNovember 21, 2011
    Service is really slow.
  • Solon R.
    Solon RamosApril 21, 2014
    Worst rental of all!
  • David E.
    David EckAugust 9, 2011
    Dirty cars. Pushy clerks. Would not recommend.
  • Robert P.
    Robert PitinoApril 5, 2013
    Slow service!!!
  • Tim W.
    Tim WhiteJanuary 14, 2012
    Worst. Rental. Service. Evah. I'm done with this company.
  • Antti T.
    Antti ToiviainenNovember 6, 2013
    Too slow service.
  • Navi P.
    Navi PamaJune 20, 2013
    Terrible customer service, you've been warned..
  • Michelle
    MichelleApril 26, 2012
    Avoid this place at all
  • Sean N.
    Sean NicholsJune 29, 2013
    WORST customer service EVER.!!
  • Lee S.
    Lee SimpsonSeptember 30
    Terrible service and rude staff.
  • Shawn M.
    Shawn MJune 5, 2013
    Slow slow slow
  • Madison F.
    Madison FranzMay 18, 2013
    Never go here! This place sucks
  • Madame No Name
    Madame No NameJuly 26, 2013
    California turumuz için arabamızı Dollar Rent'den kiraladık. 18 gün için 350 Euro gibi komik bir rakam ödedik. Kiralama ve teslim işlemi kolay. Tavsiye ederim
  • Priscilla P.
    Priscilla PreksAugust 25, 2013
    Cadastre-se no Dollar Express pra evitar fila. No verão, a fila pode demorar até 3h.
  • Alexandre B.
    Alexandre BackAugust 19, 2013
    Tenha muita paciência, de nada adianta fazer a reserva on line, todos devem pegar a mesma fila e nem sempre o carro "reservado" encontra-se disponível.
  • Oleg G.
    Oleg GribanovJuly 3, 2013
    Самые чиповые тачки в ЛА 8)
  • Maddalena M.
    Maddalena MikaelsdóttirSeptember 13, 2013
    😱Dopo 24 ore di viaggio bisogna fare un'ora di fila per avere l'auto, pare che si possa evitare con la dollar express
  • Hugo H.
    Hugo HMay 2, 2014
    Tu paciencia será probada aquí.
  • Zlodeev
    ZlodeevJune 21, 2014
    Ради всего святого - сходите в любую соседнюю контору, тут их как грязи, поберегите свои нервы
  • S👄
    S👄December 27, 2011
    Страховка не входит в финальную сумму, которую сайт показывает за тачку. Будьте готовы заплатить еще сверху. :(
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