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DoubleTree by Hilton

DoubleTree by Hilton Hotel Chicago - Magnificent Mile

Streeterville, Chicago
  • Angie
    "Vladimir is the best door man ever."(2 Tips)
    "Roof top pool on 5th floor."(2 Tips)
    Bethany W.
    "Whats up with charging $20 a day for internet."(2 Tips)
    Kokua H.
    "Emily F. The bar hours are from 4p-12p"(2 Tips)
82 Tips and reviews
  • cookies
  • comfortable
  • vladimir
  • scenic views
  • rooftop pool
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  • Amanda A.
    Amanda A.December 9, 2012
    Great room and great location. Don't touch anything on the snack bar or fridge or you are immediately charged whether you want it or not. Ves and Vladimir were great at the doors and front.
  • Randall
    RandallAugust 15, 2012
    Great room! Awesome showers! Roof top pool on 5th floor. Easy walk to Millennium Park, Buckingham Fountains and Navy Pier. Only a few blocks from Redline subway toward Wrigley or US Cellular!
  • katherine t.
    katherine torresSeptember 16, 2013
    Concierge was never around. Pool was green & full of algae, elevators are slow, screaming kid in the rm next to me. I just asked for the wifi code and they gave it to me. Bellman & doormen were great
  • Jonathan F.
    Jonathan FordFebruary 21, 2013
    A great place to stay downtown. Incredibly comfortable room, friendly staff, and BIG BEN the doorman is worth the trip himself! Give him a great tip $$$
  • Ivy
    IvyJuly 2, 2013
    Cool rooms, as everyone else said, don't remove anything from the food tray, as you will be charged! Also watch this in the fridge. Great location, though!
  • Tom O.
    Tom OsbornAugust 2, 2012
    Pay heed to the tips regarding the mini bar. Very nice hotel. If you don't like paying for internet, use your phone as a mobile hotspot, it's faster anyway.
  • Omar L.
    Omar LopezMarch 28, 2014
    It's ridiculous not having free wifi in the room. Breakfast is not included and the parking charge for $50 a night is too expensive compared to others hotels in the area. Cookies are awesome !!
  • Stephanie M.
    Stephanie MagnoliaNovember 3, 2013
    They were able to change out all the down in the room for an allergic friend and brought up a mini fridge for us. It was a great experience.
  • Coleton B.
    Coleton BoyesAugust 13, 2012
    9.99 a day for Internet is a deal breaker when considering returning. Absolutely outrageous room service prices. Pork chops $31+? $15+ for juice? EVERYTHING else was magnificent. A+ concierge, as well
  • Cameron G.
    Cameron GJuly 1, 2012
    Pablo is amazing and professional! Made our stay easy and comfortable. I would go back just to see him again. Thanks Pablo! :)
  • Seth R.
    Overall not a bad experience, but not our first choice. PROS: Great staff, clean the location can't be beat. CONS: Loud AC and street noise (19th floor) so bring ear plugs.
  • Lindsey B.
    Lindsey BoeApril 29, 2016
    complimentary baggage hold is amazing when you check out so you don't have to walk around Chicago toting bags with you.
  • Kokua H.
    Kokua HJune 21, 2012
    tara w. We are very sorry to hear about the hard DoubleTree chocolate chip cookie. We will be sure to investigate why you were unable to unlock the specials. Our apologies for the inconvenience.
  • Rodrigo S.
    Rodrigo SotoMarch 23, 2013
    It's a great place to stay. People who work there are so kind. I liked it and I'd like to come back soon.
  • Becky A.
    Becky AndersonSeptember 8, 2012
    Not what I was expecting for the price point. Our room was super dusty and they did clean it but only after I asked them to do it three times. They gave a free breakfast but I don't plan to stay again
  • Maureen H.
    Maureen HOctober 9, 2012
    Been here 5+ times
    Great hotel, but not offering complimentary internet in the rooms is anachronic & frustrating. It's the 21st century! Free Internet is a minimum standard, charging for it is like charging for water!
  • Kokua H.
    Kokua HAugust 2, 2010
    Attention Nick D.: the pool on the 5th floor does require a room key to get access. There is a key card machine along the right side of the door panel to access the pool deck and patio--Management Te
  • Rita
    RitaJuly 20, 2014
    Pool is not in a best condition and you got to get there early to secure the spot
  • Anthony W.
    Anthony WinneyAugust 1, 2011
    Been here 10+ times
    If you go to this hotel don't lift up anything off the snack tray or in the fridge, there's a sensor that charges you when you lift anything up. I heard someone got charged $400 for storing extra food
  • Jeff G.
    Jeff GeobertiAugust 10, 2010
    Been here 5+ times
    We were in Chicago for Market Days and really enjoyed our stay at the DoubleTree! The room was beautiful beds and shower amazing. Thanks!
  • Kyle M.
    Kyle MordenJanuary 24, 2013
    Get diamond honors status so that you never get upgraded...ever...even if they have special floors for hhonors members.
  • Austin W.
    Austin WestermannApril 18, 2013
    The good: free cookies, lake views, showers, gym, staff, bar, outdoor rooftop pool. The bad: no wifi, uncomfortable beds, noisy, thin walls, early maid service
  • Tracey A.
    Tracey A.December 19, 2013
    Great stay! Free automatic WIFI, warm cookies & awesome staff.
  • Patricia O.
    Patricia OssegeAugust 28, 2013
    Don't ask for a lake view. They'll give you a room right next to another huge building.
  • Kokua H.
    Kokua HDecember 17, 2010
    Attn Aaron F. Just an FYI, since the mini bar is motion sensitive, if you explain to the front desk that you picked up an item or two, they will happily remove the mini bar charge without question. T
  • Kokua H.
    Kokua HApril 27, 2011
    @Renee R. We apologize for the in-room internet charge, but we do offer complimentary wifi in our lobby level.
  • tara w.
    tara weselyJune 18, 2012
    I checked in 3 times in 3 days & still haven't unlocked the 2 specials. Cookies were hard as rocks & gross, not to mention 310 calories.
  • Chris S.
    Chris SmithJune 5, 2011
    Awesome sized room. Great staff. Lovely cookies. Good atmosphere. 9/10
  • Diego F.
    Diego FDecember 1, 2015
    This hotel feels old with the 10 dollar a day Internet and the TV with pay per view movies. Good location
  • Kelly G.
    Kelly GotkinJanuary 4, 2016
    Excellent service at the front desk and comfortable beds
  • Jesse L.
    Jesse LittleOctober 10, 2014
    WiFi is free for gold & diamond members but hands down the worst internet connection. Totally unacceptable for business email use with even the smallest attachments. You will wish you had AOL instead
  • Jacki H.
    Jacki Hollywood BrownSeptember 22, 2012
    Great. I just knocked ALL the snacks off the mini-bar with the ironing board!
  • Angie
    AngieMay 30, 2013
    Vladimir is the best door man ever. So friendly and helpful!
  • Mayor McCheese
    Mayor McCheeseAugust 23, 2010
    The shower here is to die for! Also, the maid with leave your toothbrush in a glass.
  • Chutima N.
    Chutima NakwarinJanuary 23, 2011
    Been here 10+ times
    Always offer a great deal for a big event ~ today, a good deal for Chicago beer.
  • Lina G.
    Lina GonzoMarch 26, 2013
    Been here 10+ times
    This DoubleTree is walking distance to both Michigan Avenue (the Mag Mile) AND Navy Pier! Nice!
  • Angel S.
    Angel SMarch 19, 2011
    Been here 5+ times
    Their signature chocolate chip cookies is outta the world. Can't believe it's from the hotel.
  • Lisa D.
    Lisa DuBois LowJuly 29, 2010
    Been here 5+ times
    Great location! Awesome staff. Try the West egg for breakfast. Buy an Einstein brothers mug and get free refills.
  • Barbara S.
    Barbara SmithSeptember 21, 2014
    rooms look old and dingy need to upgrade the rooms and service wasn't great
  • Bethany W.
    Bethany WheelerJune 29, 2013
    Been here 5+ times
    Whats up with charging $20 a day for internet. This is not a work or family friendly place.
  • Barbara S.
    Barbara SmithSeptember 21, 2014
    This is what you get for 280 of night
  • Vlad D.
    Vlad DavidiukOctober 5, 2015
    Fantastic hotel.
  • Janet
    JanetJune 2, 2011
    Careful not to pick up any of the snacks in your room. It auto-charges to your room.
  • Sarah K.
    Sarah KDecember 23, 2012
    This hotel seems to be going out of business. Your room doesn't come with soap you have to request it. I heard a woman arguing for 10 minutes in the hallway just to get a towel from the cleaning lady.
  • Ezra P.
    Ezra PollardApril 29, 2016
    Been here 5+ times
    Definitely a hotel. Also clean.
  • Barton H.
    Barton HenbestMay 30, 2015
    Big Ben the doorman was the best.
  • Quinn
    QuinnDecember 26, 2012
    The fact that a hotel from the Hilton group still charges for wifi is astonishing. I am quite disappointed.
  • Steven I.
    I find that the toilet in our room flushes a little slow. The shower was also weak and turning off the shower was tricky. Room 2505.
  • Brian H.
    Brian HurrleJune 3, 2010
    Decent hotel for a reasonable price and good location. Skip the hotel bar and go to @d4 Irish pub across the street and grab @garretts p-corn on your way out.
  • FLAfamilyguru
    FLAfamilyguruSeptember 7, 2016
    Great in-room dining all day.
  • Tucker P.
    Tucker PearceAugust 18, 2013
    With how much a room costs here free WiFi in the room should be a given.
  • Nick D.
    Nick DeNardisAugust 2, 2010
    Pool is on the 5th floor and doesn't require a room key to get access.
  • Renee R.
    Renee R.April 15, 2011
    What hotel these days doesn't provide FREE internet? Such a sham in the 21st century!
  • Aaron F.
    Aaron FosterAugust 28, 2010
    Been here 10+ times
    Don't take anything out of the mini-bar unless you are going to drink it. They bill you the second anything leaves its place
  • Kokua H.
    Kokua HJune 29, 2010
    Check out Mr. 2T on Twitter to find out about deals going on at this hotel and fun things to do in Chicago. Read more
  • Noble Keith-David M.
    The pool is heated
  • Amis ✩
    Amis ✩November 3, 2012
    $45 per night for parking!
  • Emily F.
    Emily FaganJanuary 17, 2011
    I cannot figure out for the life of me what the heck the hotel bar hours are.
  • Rana A.
    Rana AJune 8
    Awful and uncomfortable beds noisy window cleaners 👎🏼
  • Steve F.
    Steve FergusonJanuary 25, 2012
    Kokua. If you have to apologize for the Internet charge, you shouldn't be charging it. That's just dumb.
  • Al Shaima A.
    Al Shaima Al MadaniAugust 18, 2016
    Been here 5+ times
    Attending the Dannemiller pain review course 2016
  • Frank L.
    Frank LizzadroJune 7, 2013
    Many hotels don't give Internet away. It's irritating, but get over it.
  • Dan R M.
    Dan R MorrisJuly 6, 2010
    The elevator here is slow at best. If you're trying to get down but the elevator is full each time, press the up button and catch it empty on the way up.
  • Nick Z.
    Nick ZottiJuly 16, 2011
    The room smelled like cigarette smoke and the signature doubletree cookie was not warm.
  • Destry R.
    Destry RobertsonApril 24, 2011
    6.94 for a bottle of beer, not the best service but close to a ton of stuff
  • Ryan R.
    Ryan RobertsAugust 14, 2010
    Been here 5+ times
    Our favorite place to stay in Chicago!
  • Kokua H.
    Kokua HJune 21, 2012
    Paul B. Sorry to hear that you were assigned to a dirty room. Our sincere apologies for the inconvenience.
  • Amanda
    AmandaSeptember 25, 2011
    Been here 5+ times
    Not having free WiFi is disappointing. Paying for it every 24 hours is irritating.
  • Remy R.
    Remy RadioApril 7, 2010
    Not a bad location! Dinner at Grand Lux on Ontario was great :)
  • Paul B.
    Paul BartakMay 8, 2012
    Checked in to a dirty room. How nice
  • Douglas D.
    Douglas Do ValeJanuary 5, 2013
    Been here 10+ times
    Elevators are extremely slow.
  • Kokua H.
    Kokua HFebruary 8, 2011
    Emily F. The bar hours are from 4p-12p
  • Michelle M.
    Michelle MierzwaJuly 27, 2010
    towels are actually fluffy.
  • Paul B.
    Paul BenedictApril 11, 2013
    Been here 25+ times
    Customer Service sucks here. Not a good look when 3 employees are at desk all with heads down while line waits impatiently.
  • Jeff G.
    Jeff GeobertiAugust 10, 2010
    Been here 5+ times
    ....and the staff was great too!
  • Anthony
    AnthonyDecember 25, 2010
    Not bad for the price!
  • decli
    decliFebruary 17, 2011
    Been here 5+ times
    No free in-room wifi. :-(
  • Alma V.
    Alma VidalDecember 24, 2014
    El staff es maravilloso!!! Tuvimos unos problemas con la tarjeta de crédito y se portaron de lo más pacientes en lo q lo solicionabamos hasta nos regalaron galletitas de despedida
  • Betty M.
    Betty MonteroJanuary 7, 2014
    Es un Hotel muy cómodo ,de lo mejor las galletitas que te dan al llegar ubicación excelente , lo único malo es que no hay cajas de seguridad dentro de los cuartos ni WiFi
  • Ariosto G.
    Ariosto GonzalezApril 19, 2014
    Si hay internet, pide la clave en recepción y aunque sólo es para el área de recepción, llega a algunos pisos gratis... 😀
  • Dmitriy G.
    Dmitriy GeraninMay 27, 2016
    Been here 5+ times
    Номер отличный, но не вздумайте брать что-то из минибара для интереса. Там сенсоры)
  • Debora D.
    Debora Do CarmoApril 12, 2015
    A localização é ótima, mas tanto o atendimento quanto a limpeza deixam a desejar.
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