DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan’s fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the Unite...
Very friendly staff! You get your hot cookie upon check-in :) I got my free wifi in the room as there was some technical problem. Situated in the heart of Manhattan. very happy to choose this hotel
No in room mini bar but the souvenir shop on the ground floor has a good selection of snacks and drinks
No free wifi😕
Friendly staff. Pretty decent gym. Nice warm cookie on check-in.
The room was dirty and the noise level made sleeping difficult. One of the few hilton hotels I world nor come back to.
Strange outlet placements. :-(
Just to let you know, they don't pick up when you call the reception :) you have to go all the way to them to ask for whatever you want ! I regret this stay 💔
I never hated a hotel like I hated this one ! Today is my last day and they made my stay miserable .. Don't expect any help from the front desk they are super rude and they don't want to work.
Worst experience ever. The personnel is rude and they treat you as they are doing you a favor. I lost a business appointment thx to a bellmen. Never staying here again. The food is also awful.
The best chocolate chip cookies! 🍪
Very friendly staff and a great price for the area. Subway on next block.
Bullshit charge of $2 per bag if you arrive before official check-in time - first time a hotel has EVER charged me for this. Disgraceful for a Hilton.
No coffee in room and not enough outlets plus charge to store luggage- rooms good size which is nice
Decent stay...walked out on a doorman demanding cash to hold one tote bag. It felt good.
This place is awful! Avoid hosting your event here at all costs! We are presently having a very high level seminar at this venue and the management & staff have been rude and uncooperative. Avoid!!!
Internet is sooo slow. Not worth the 15$ a day
$2 to check a bag and $2 to get it back. Really? What a racket. Also no cookie when I checked in.
Wifi is $20/day! In rm 944 I was able to find a free network from nearby hotel.
Wifi is unusable. Avoid.
Staff's extremely nice and personable!
DO NOT try their Big Apple burger, its just horrible!
No coffee machine, no drinking water!!! Plan ahead of you are arriving late at night.
Rooms decent. Terrible internet and of all hilton hotels in NY (and I have been to almost all) the worst service. Everyone here hates their job, possibly life completely. Convenient to grand central.
$15/day/device for internet access. Hilton makes it impossible to conduct business from your room! I'm from Silicon Valley and free Internet access is always included at other hotels. Get w the times!
Got upgraded, room is beautiful! Also I LOVE doubletree toiletries, better than any other hilton property!
Ok maybe not the best place to stay with good boutiques abounding
It's cold. They don't have heater in room. But you can ask extra heater to the frontdesk
Smallest Room in NY, no fridge, no coffee pot, and very expensive. The location is convenient but doesn't worth it
Room is clean and remodeled! Very modern got a cookie!
Charging for internet access? Is this still the 90s here?
They don't lend umbrellas when it's raining. Sad that this common courtesy has been lost. Lack of coffee maker and fridge also disappointing, but the beds are comfortable.
90 minutes to get two lousy foam pillows. I requested no down pillows and got 4 of them. How does it take 90 minutes to get two foam pillows?
I would happily give up the free cookie for a coffee maker in my room, free wifi, and not being charged $4 for holding my bags. There are so many better hotels in the city for the same money. Avoid!
Rooms are small for the price, WiFi blows ass from the room, have to go to the lobby to get a consistent connection. Not the best, but not the worst place I've stayed in
Great place! Have some minuses but who doesnt? I would visit again!
Be prepared to pay $14-$16 daily for the worst interest service..... This hotel needs to get with the times of free wireless wifi in all areas of the hotel.
No coffee maker, no fridge...in cheaper hotels u get all that included....very disappointed at DoubleTree.
Road warriors will appreciate the hotel bar's free WiFi, artisanal pizza, and inventive cocktails.
No coffee maker. Bad internet connection for 16.95 $. Rude service.
warm and nice place to stay.
The Internet here sucks A LOT!
The staff has been wonderful. Room is a bit noisy as it is shares a wall with an elevator...
Worst Hilton property I have stayed at in years! No coffee maker in the room, rude service and awful breakfast. Add to that small cramped rooms that you can not move around in we will not be back.
Adjust the thermostat? What a joke. There is no heat in here... I've been shaking in the sheets at night. What a terrible hotel. Not even a coffee maker for some hot beverages. This place sucks.
Reception at this hotel is the worst. Don't be fooled by the modern decor of the lobby, the treatment is more like the ghetto d o u b l e t r e e sign on the side of the building. No executive lounge.
Great location, great price, great cookies...and looks amazing since the renovations!
No complaints, 4 or 5 time here, alway been good service and room.
Check-in cookies are kinda chalky and have nuts--beware if you have allergies or, um, like good cookies.
Restaurant in hotel (where breakfast is served) has a B rating. Food was OK though
Great blackout curtains. Terrible breakfast.