DoubleTree by Hilton Hotel Metropolitan - New York City

DoubleTree by Hilton Hotel Metropolitan - New York City

Hotel
Turtle Bay, New York
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6.5/10
423
ratings
  • Iris Y.
    "I love their cookies~ lots of choices for food at anytime of the day"(27 Tips)
    David H.
    "Extremely friendly staff, clean and comfortable room."(5 Tips)
    Kevin D.
    "No complaints, 4 or 5 time here, alway been good service and room."(7 Tips)
    Dominique S.
    "Room is clean and remodeled!"(7 Tips)
134 Tips and reviews
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  • Matt S.
    Matt SudburyNovember 9, 2013
    $15/day/device for internet access. Hilton makes it impossible to conduct business from your room! I'm from Silicon Valley and free Internet access is always included at other hotels. Get w the times!
  • Gunel
    GunelOctober 27, 2015
    Very friendly staff! You get your hot cookie upon check-in :) I got my free wifi in the room as there was some technical problem. Situated in the heart of Manhattan. very happy to choose this hotel
  • CANDY @.
    CANDY @digital_sweetFebruary 28, 2012
    Great nail salon connected to Hotel called Tiffany's. Manicures only $12 for basic polish and the back massages are amazing for those sitting at a desk a lot. Worth it after a mani/pedi.
  • Yee L.
    Yee LauNovember 24, 2015
    Love that it's right by metro (6 train-51st). Also in 2 blocks it's the entrance for E and M train at 53/Lex ave. room is a bit small
  • Reem
    ReemNovember 14, 2014
    Just to let you know, they don't pick up when you call the reception :) you have to go all the way to them to ask for whatever you want ! I regret this stay 💔
  • Antigoni K.
    Antigoni KApril 8
    Thumbs up for the service! Nice interior and reasonable prices! Great location & tasteful cookie to welcome you! :))
  • Krystoff 
    Krystoff January 3
    Been here 5+ times
    Excellent location, three blocks from Rockefeller & Subway station at the corner. Don't forget to ask for The Cookie 🍪
  • Sandra F.
    Sandra FoytJune 5, 2013
    Road warriors will appreciate the hotel bar's free WiFi, artisanal pizza, and inventive cocktails.
  • Grace Y.
    Grace YoungOctober 31, 2013
    Got upgraded, room is beautiful! Also I LOVE doubletree toiletries, better than any other hilton property!
  • Alberto J S M.
    Alberto J S Moreau DMarch 25, 2016
    If I knew before conung that they put izone machines on the floors during the day I never had come, I am allergic to it... My eyes are blurry, crazy to make check out tomorrow
  • Keri J.
    Keri JJuly 24, 2011
    Been here 5+ times
    Franklin at the main desk is wonderful! Thoughtful, knows the area, and can recommend a great restaurant to any preference.
  • Ria D.
    Ria DApril 26, 2011
    Doubletree cookies are awesome! Room service is a rip. If you need toiletries at night, you're better off going to Duane Reade. If you call, you'll get a voicemail and they may never call you back.
  • Waleed A.
    Well-located hotel, 5 minutes walking to Fifth Ave. The room was clean. They didn't offer free WiFi in the room. Otherwise, I recommend this hotel.
  • Scott S.
    Scott SandarsJanuary 15, 2015
    Been here 5+ times
    No in room mini bar but the souvenir shop on the ground floor has a good selection of snacks and drinks
  • Mike B.
    Mike BowenMarch 31, 2010
    Visit the lobby of this hotel, enjoy a drink and free wifi access. Plenty of seating area and friendly atmosphere. Also many electrical sockets for laptops etc. Read more
  • Rachel O.
    Rachel OngOctober 3, 2010
    Been here 5+ times
    Great service and location. Welcoming cookies were yums! Rooms all differ slightly in layout. Good variety of neutrogena toiletries in toilet.
  • Claire V.
    Claire VeeningaNovember 18, 2012
    Been here 5+ times
    The staff has been wonderful. Room is a bit noisy as it is shares a wall with an elevator...
  • Bethany B.
    Bethany BOctober 23, 2011
    Been here 50+ times
    Karen at the front desk is extremely helpful and very friendly. Always stay at this hotel in NYC and have never been let down!!
  • stephen r.
    stephen randallOctober 17, 2011
    If you book via an online site Doubletree don't recognize the booking ref. So be armed with a copy of your booking or you'll end up having to book another room and paying twice.
  • Ahmad A.
    Ahmad AlfilimbanyMay 17, 2016
    Old place but very comfortable. Try to stay in the upper floors to avoid all the noise in the street.
  • Nikolay G.
    Nikolay GyurovJuly 3, 2013
    Great place! Have some minuses but who doesnt? I would visit again!
  • Laura D.
    Laura DePasqualeSeptember 1, 2012
    Great location, great price, great cookies...and looks amazing since the renovations!
  • Sara A.
    Sara AllenApril 27, 2014
    Decent stay...walked out on a doorman demanding cash to hold one tote bag. It felt good.
  • PJ W.
    PJ WalkerMay 26, 2012
    Been here 25+ times
    Great. Hotel - close to everything - get room on 51st side - not noisy at all
  • A Michael P.
    A Michael PiperFebruary 17, 2014
    Wifi is $20/day! In rm 944 I was able to find a free network from nearby hotel.
  • Olusunmade M.
    Olusunmade MayowaJanuary 13, 2015
    Friendly staff. Pretty decent gym. Nice warm cookie on check-in.
  • Sandra F.
    Sandra FanJuly 6, 2012
    Check-in cookies are kinda chalky and have nuts--beware if you have allergies or, um, like good cookies.
  • Jeffery J.
    Jeffery JermaleSeptember 7, 2011
    Been here 10+ times
    Oh lord!!! Dont eat the cookie made with wheat,splenda and barley...where the sugar and flour at???
  • Dominique S.
    Dominique SiojoSeptember 9, 2013
    Room is clean and remodeled! Very modern got a cookie!
  • Ernesto G.
    Ernesto GutiérrezMay 30, 2016
    Terrible attitude from the front desk staff and bellboys. Location is pretty good and the rooms are clean and have all you need.
  • Matthew K.
    Matthew KostanOctober 11, 2011
    You get to know your coworkers alot better with double beds more like 1.5 single beds. Guess its pretty standard for new york.
  • Hojin K.
    Hojin KimNovember 20, 2016
    Been here 5+ times
    You can store your luggages but you should pay $2 per each bag, $1 when store $1 when return. They gave me a coupon for drink at the bar while waiting for the room but nobody was in the bar.
  • Sarah
    SarahJuly 26, 2013
    Been here 5+ times
    I would happily give up the free cookie for a coffee maker in my room, free wifi, and not being charged $4 for holding my bags. There are so many better hotels in the city for the same money. Avoid!
  • Mandy B.
    Mandy BastAugust 5, 2014
    Very friendly staff and a great price for the area. Subway on next block.
  • Kevin D.
    Kevin DurhamAugust 14, 2012
    Been here 5+ times
    No complaints, 4 or 5 time here, alway been good service and room.
  • Paris M.
    Paris MartinAugust 16, 2013
    They don't lend umbrellas when it's raining. Sad that this common courtesy has been lost. Lack of coffee maker and fridge also disappointing, but the beds are comfortable.
  • Ingrid N.
    Ingrid NagyMay 7, 2014
    No coffee in room and not enough outlets plus charge to store luggage- rooms good size which is nice
  • PJ W.
    PJ WalkerMay 24, 2012
    Been here 25+ times
    Best rates and hotel specials for Hilton honors guests at Hilton.com
  • Kelly D.
    Kelly DennisDecember 5, 2013
    Been here 10+ times
    Rooms decent. Terrible internet and of all hilton hotels in NY (and I have been to almost all) the worst service. Everyone here hates their job, possibly life completely. Convenient to grand central.
  • Keith P.
    Keith PachulskiJanuary 7, 2015
    The room was dirty and the noise level made sleeping difficult. One of the few hilton hotels I world nor come back to.
  • Rob S.
    Rob SuttonJuly 9, 2013
    Rooms are small for the price, WiFi blows ass from the room, have to go to the lobby to get a consistent connection. Not the best, but not the worst place I've stayed in
  • Iris Y.
    Iris YanDecember 4, 2010
    I love their cookies~ lots of choices for food at anytime of the day
  • Susan F.
    Susan FassbenderOctober 28, 2012
    Worst Hilton property I have stayed at in years! No coffee maker in the room, rude service and awful breakfast. Add to that small cramped rooms that you can not move around in we will not be back.
  • Ranhee Y.
    Ranhee YuSeptember 16, 2013
    It's cold. They don't have heater in room. But you can ask extra heater to the frontdesk
  • David H.
    David HowlandJune 29, 2016
    Extremely friendly staff, clean and comfortable room.
  • Alan W.
    Alan WeinkrantzJune 20, 2011
    Been here 10+ times
    My home away from home in NYC. They get helping their guests who stay there. So... stay there. Read more
  • Lindsay S.
    Lindsay SteedmanOctober 12, 2012
    Been here 10+ times
    Reception at this hotel is the worst. Don't be fooled by the modern decor of the lobby, the treatment is more like the ghetto d o u b l e t r e e sign on the side of the building. No executive lounge.
  • Melanie R.
    Melanie RobinsonMarch 3, 2012
    Been here 5+ times
    great hotel, except when renovations are going on, the noise can become annoying.
  • Buffy A.
    Buffy AnneAugust 17, 2014
    Worst experience ever. The personnel is rude and they treat you as they are doing you a favor. I lost a business appointment thx to a bellmen. Never staying here again. The food is also awful.
  • Reem
    ReemNovember 14, 2014
    I never hated a hotel like I hated this one ! Today is my last day and they made my stay miserable .. Don't expect any help from the front desk they are super rude and they don't want to work.
  • Michael T.
    Michael ThompsonSeptember 7, 2011
    Been here 10+ times
    Don't eattttttt the cookie!!!!! They forgot the sugar,and the flour!
  • Eric F.
    Eric FutoranSeptember 18, 2013
    Ok maybe not the best place to stay with good boutiques abounding
  • "  Thomas D.
    Better bring a water to your room. They, sadly, don't supply. Also, room service is weak....so if you travel as much as some of us do, you may want to avoid.
  • Tavo D.
    Somehow comfortable. Small. Bad attention, if you miss your housekeeping in the morning don't expect them to come back
  • scott m.
    scott martinNovember 11, 2010
    Been here 10+ times
    Plan ahead if you plan to take a hot shower. I think the water heater is located in Jersey
  • Ramnik S.
    Ramnik SinghJanuary 12, 2014
    No coffee machine, no drinking water!!! Plan ahead of you are arriving late at night.
  • Laura J.
    Laura JaraAugust 7, 2014
    The best chocolate chip cookies! 🍪
  • Patricia G.
    Patricia GarcedFebruary 14, 2016
    Excellent location and facilities!
  • Michael B.
    Michael BlumJuly 12, 2010
    The warm cookies are great. But mold on my bathroon ceiling and no valet parking.
  • Regis M.
    Regis MSeptember 12, 2010
    Service great and good looking middle eastern woman at front desk. But be weary if they try to uprade because they told me they were "upgrading" to king bed but the room smelled like curry and sweat.
  • Amanda H.
    Amanda HarrisFebruary 5, 2014
    Staff's extremely nice and personable!
  • Alex B.
    Alex BotteJuly 4, 2012
    Restaurant in hotel (where breakfast is served) has a B rating. Food was OK though
  • PJ W.
    PJ WalkerOctober 24, 2011
    Been here 25+ times
    Love the location but not the best rooms for the money
  • Hojin K.
    Hojin KimNovember 20, 2016
    Been here 5+ times
    I arrived at 2 pm but early check-in was not available. I went again at 3:30 pm, but the room was not ready yet and they told me I should wait forty minutes more.
  • Brian G.
    Brian GluckmanDecember 12, 2010
    Plan for extra time getting up and down if you're staying here--it can take upwards of 15 minutes to get an elevator!
  • Dana D.
    Dana DydascoJune 10, 2010
    Their currently going under renovation on certain floors, hallways are gutted and kinda creepy, but rooms are fine and a lot cheaper
  • Lynn G.
    Lynn GohJune 30, 2014
    Bullshit charge of $2 per bag if you arrive before official check-in time - first time a hotel has EVER charged me for this. Disgraceful for a Hilton.
  • Beth K.
    Beth KAugust 18, 2011
    Been here 5+ times
    This hotel does NOT offer a coffee maker in each room. I consider this a failure for a Hilton brand hotel.
  • Kathleen H.
    Kathleen HessertOctober 27, 2011
    Love the cookies when we check in
  • Davor I.
    Davor I.January 9, 2011
    Rooms look far worse than presented on website. While staff (namely Simone) is very good the hotel somewhat fails short of Hilton fame.
  • Keri J.
    Keri JJuly 22, 2011
    Been here 5+ times
    The desk clerks might be persuaded to give extra welcome cookies for milestone birthdays...:)
  • James W.
    James WallaceJanuary 22, 2010
    Make sure you get your warm cookie upon check-in. So good!
  • Pablo G.
    Pablo GoldbargApril 27, 2012
    The hotel is under renovation. Today they started drilling at 8:00a and the concierge said "there's nothing we can do about it"
  • Timothy K.
    Timothy KendallMay 14, 2012
    Been here 5+ times
    If you have Hilton honors, don't book through 3rd party like Priceline or Hotels.com. Hilton will not recognize your stay and give you zero. There are so many better options in this city.
  • Joanne Cl J.
    Joanne Cl JeonJanuary 19, 2013
    Been here 100+ times
    warm and nice place to stay.
  • Melly
    MellyJune 29, 2013
    Be prepared to pay $14-$16 daily for the worst interest service..... This hotel needs to get with the times of free wireless wifi in all areas of the hotel.
  • Lindsay S.
    Lindsay SteedmanOctober 12, 2012
    Been here 10+ times
    Adjust the thermostat? What a joke. There is no heat in here... I've been shaking in the sheets at night. What a terrible hotel. Not even a coffee maker for some hot beverages. This place sucks.
  • Faith K.
    Faith KastenAugust 9, 2011
    Been here 5+ times
    Location was great but the rooms were a little run down. could use some refurbishing.
  • Jose F.
    Jose FonsecaDecember 24, 2011
    The cookies are to die for !
  • Johnny N.
    Johnny NorbertoJuly 27, 2013
    90 minutes to get two lousy foam pillows. I requested no down pillows and got 4 of them. How does it take 90 minutes to get two foam pillows?
  • Marco V.
    Marco VicenteSeptember 14, 2013
    Been here 5+ times
    Smallest Room in NY, no fridge, no coffee pot, and very expensive. The location is convenient but doesn't worth it
  • Timothy K.
    Timothy KendallMay 19, 2012
    Been here 5+ times
    Housekeeping plays "who can yell louder" between the hours of 7am-10:30am.
  • Jon rui T.
    Jon rui TsaiMarch 26, 2011
    Been here 25+ times
    Room next service lift. Staff gather around and make lots of noise
  • Michael R.
    Michael RomanJune 29, 2013
    Been here 10+ times
    No coffee maker, no fridge...in cheaper hotels u get all that included....very disappointed at DoubleTree.
  • Hal B.
    Hal BringmanApril 10, 2014
    This place is awful! Avoid hosting your event here at all costs! We are presently having a very high level seminar at this venue and the management & staff have been rude and uncooperative. Avoid!!!
  • Sarah H.
    Sarah HubbardNovember 12, 2011
    Turn on the fan in your room to cover up the noise.
  • Ramnik S.
    Ramnik SinghJanuary 15, 2014
    DO NOT try their Big Apple burger, its just horrible!
  • Briana C.
    Briana CulverJuly 2, 2012
    Great blackout curtains. Terrible breakfast.
  • Hotel Tonight
    Hotel TonightJune 27, 2011
    Nom alert: Check-in includes warm cookies.
  • Heather P.
    Heather PApril 26, 2016
    Comfortable beds!
  • Trevor H.
    Trevor HensonDecember 17, 2010
    If you get in before 10am, don't even bother trying to check in..
  • Nabeel
    NabeelMarch 20, 2011
    The union rat was outside one day. Apparently the place had scores of bed bug complaints.
  • Kira B.
    Kira B.June 2, 2011
    Bathroom wasn't very clean. Don't think they actually cleaned the toilet. Expected nicer. Still, wasn't horrible. Staff was nice.
  • Sam G.
    Sam GarberMarch 5, 2014
    $2 to check a bag and $2 to get it back. Really? What a racket. Also no cookie when I checked in.
  • Chris D.
    Chris DonabedianMay 10, 2010
    reasonable rates if you book pre-paid :)
  • Jason M.
    Jason MolinetDecember 29, 2011
    Fire trucks roll at all hours.
  • Sheelah
    SheelahMay 24, 2011
    Ess a Bagel. the best
  • Mark C.
    Mark ChmielewskiSeptember 4, 2011
    Not enough outlets in guestrooms! Can barely charge anything. Bring a power strip
  • Karl R.
    Karl RonnNovember 9, 2011
    Been here 5+ times
    Ancient. No heat in rooms. Only changes seasonally! Go elsewhere.
  • taejin l.
    taejin leeFebruary 14, 2012
    Been here 25+ times
    Good location
  • Andre L.
    Andre LimaSeptember 16, 2013
    Been here 5+ times
    Ótima localização, perto da Times Square, Rockfeller Center e etc, e ainda tem uma estação de metrô ao lado. Peca por não ter wi-fi gratuito nos quartos (só no lobby, que, às vezes, não pega).
  • Elisabeth M.
    Elisabeth MonteiroAugust 29, 2012
    Tendo oportunidade não deixe de ir no 5Napkin tem um dos melhores hambúrguer melhor que o do P. J Clark.
  • Cesar S.
    Cesar SantorelliApril 7, 2016
    Been here 5+ times
    Su ubicación es genial los habitación comida súper muy recomendable
  • Marcelo G.
    Marcelo GuerraFebruary 18, 2015
    preço justo e metrô literalmente ao lado! da pra ir à pé pra 5a avenida e várias outros pontos turísticos.
  • Maria Isabel D.
    Maria Isabel De vicenteFebruary 19, 2011
    Been here 5+ times
    Las galletas calentitas que te dan cuando haces el check in son deliciosas y las camas muy comodas y grandees!!!
  • Suelen M.
    Hotel perto de tudo, ao lado de uma estação de metrô. Pontos negativos: um cheiro forte no lobby (não era cheiro ruim, mas doía cabeça), não tem café da manhã e nem frigobar. Servem cookie quentinho
  • Luis María
    Luis MaríaAugust 13, 2015
    La conexión a internet aún paga es muy lenta. Cobran un dólar al dejar y otro al retirar cada maleta en caso de necesitar guarda 👎🏼
  • Raquel O.
    Muy buena localización, el resto como la ola polar y no es gratis ni la wifi
  • Maria Isabel D.
    Maria Isabel De vicenteAugust 26, 2013
    Been here 5+ times
    Lo mejor la galleta caliente que te dan cuando llegas!!
  • Tats
    TatsJanuary 26, 2015
    El up grade que nos ofrecieron fue excelente... gracias...
  • Kamil S.
    Kamil SözenJuly 4, 2016
    Been here 5+ times
    Konum güzel. Odalar NY için normal ama genel alışkanlılara göre küçük ve eski. Asansör için 10 dk bekleyip sonra 10+ katı yürüyerek indiğimi biliyorum. Bagajı tutmak için para almaları ayrı gariplik.
  • Alejandro F.
    Alejandro FigueroaSeptember 4, 2016
    Been here 5+ times
    El hotel está bien y ubicado, solo la queja es q no un agua te dan, lo más austero
  • Clarambk
    ClarambkJune 3, 2012
    Disfrutad de la copa de bienvenida q te regalan...:)
  • Giordana G.
    Giordana GiorgioOctober 23, 2013
    Occhio alle tasse di soggiorno al costo wifi alla colazione d'oro troppo caro!!
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