DoubleTree by Hilton Hotel Metropolitan - New York City

DoubleTree by Hilton Hotel Metropolitan - New York City

Hotel
Turtle Bay, New York
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6.6/10
400
ratings
  • Iris Y.
    "I love their cookies~ lots of choices for food at anytime of the day"(26 Tips)
    David H.
    "Extremely friendly staff, clean and comfortable room."(4 Tips)
    Kevin D.
    "No complaints, 4 or 5 time here, alway been good service and room."(7 Tips)
    Dominique S.
    "Room is clean and remodeled!"(7 Tips)
112 Tips and reviews
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  • Matt S.
    Matt SudburyNovember 9, 2013
    $15/day/device for internet access. Hilton makes it impossible to conduct business from your room! I'm from Silicon Valley and free Internet access is always included at other hotels. Get w the times!
  • Gunel
    GunelOctober 27, 2015
    Very friendly staff! You get your hot cookie upon check-in :) I got my free wifi in the room as there was some technical problem. Situated in the heart of Manhattan. very happy to choose this hotel
  • CANDY D.
    CANDY Digital SweetnessFebruary 28, 2012
    Great nail salon connected to Hotel called Tiffany's. Manicures only $12 for basic polish and the back massages are amazing for those sitting at a desk a lot. Worth it after a mani/pedi.
  • Yee L.
    Yee LauNovember 24, 2015
    Love that it's right by metro (6 train-51st). Also in 2 blocks it's the entrance for E and M train at 53/Lex ave. room is a bit small
  • Reem
    ReemNovember 14, 2014
    Just to let you know, they don't pick up when you call the reception :) you have to go all the way to them to ask for whatever you want ! I regret this stay 💔
  • Krystoff 
    Krystoff January 3
    Been here 5+ times
    Excellent location, three blocks from Rockefeller & Subway station at the corner. Don't forget to ask for The Cookie 🍪
  • Grace Y.
    Grace YoungOctober 31, 2013
    Got upgraded, room is beautiful! Also I LOVE doubletree toiletries, better than any other hilton property!
  • Sandra F.
    Sandra FoytJune 5, 2013
    Road warriors will appreciate the hotel bar's free WiFi, artisanal pizza, and inventive cocktails.
  • Alberto J S M.
    Alberto J S Moreau DMarch 25, 2016
    If I knew before conung that they put izone machines on the floors during the day I never had come, I am allergic to it... My eyes are blurry, crazy to make check out tomorrow
  • Keri J.
    Keri JJuly 24, 2011
    Been here 5+ times
    Franklin at the main desk is wonderful! Thoughtful, knows the area, and can recommend a great restaurant to any preference.
  • Ria D.
    Ria DApril 26, 2011
    Doubletree cookies are awesome! Room service is a rip. If you need toiletries at night, you're better off going to Duane Reade. If you call, you'll get a voicemail and they may never call you back.
  • Scott S.
    Scott SandarsJanuary 15, 2015
    Been here 5+ times
    No in room mini bar but the souvenir shop on the ground floor has a good selection of snacks and drinks
  • Mike B.
    Mike BowenMarch 31, 2010
    Visit the lobby of this hotel, enjoy a drink and free wifi access. Plenty of seating area and friendly atmosphere. Also many electrical sockets for laptops etc. Read more
  • Waleed A.
    Well-located hotel, 5 minutes walking to Fifth Ave. The room was clean. They didn't offer free WiFi in the room. Otherwise, I recommend this hotel.
  • Rachel O.
    Rachel OngOctober 3, 2010
    Been here 5+ times
    Great service and location. Welcoming cookies were yums! Rooms all differ slightly in layout. Good variety of neutrogena toiletries in toilet.
  • Bethany B.
    Bethany BOctober 23, 2011
    Been here 50+ times
    Karen at the front desk is extremely helpful and very friendly. Always stay at this hotel in NYC and have never been let down!!
  • Claire V.
    Claire VeeningaNovember 18, 2012
    Been here 5+ times
    The staff has been wonderful. Room is a bit noisy as it is shares a wall with an elevator...
  • stephen r.
    stephen randallOctober 17, 2011
    If you book via an online site Doubletree don't recognize the booking ref. So be armed with a copy of your booking or you'll end up having to book another room and paying twice.
  • Nikolay G.
    Nikolay GyurovJuly 3, 2013
    Great place! Have some minuses but who doesnt? I would visit again!
  • Ahmad A.
    Ahmad A.May 17, 2016
    Old place but very comfortable. Try to stay in the upper floors to avoid all the noise in the street.
  • Laura D.
    Laura DePasqualeSeptember 1, 2012
    Great location, great price, great cookies...and looks amazing since the renovations!
  • Sara A.
    Sara AllenApril 27, 2014
    Decent stay...walked out on a doorman demanding cash to hold one tote bag. It felt good.
  • PJ W.
    PJ WalkerMay 26, 2012
    Been here 25+ times
    Great. Hotel - close to everything - get room on 51st side - not noisy at all
  • Olusunmade M.
    Olusunmade MayowaJanuary 13, 2015
    Friendly staff. Pretty decent gym. Nice warm cookie on check-in.
  • Sandra F.
    Sandra FanJuly 6, 2012
    Check-in cookies are kinda chalky and have nuts--beware if you have allergies or, um, like good cookies.
  • Jeffery J.
    Jeffery JermaleSeptember 7, 2011
    Been here 10+ times
    Oh lord!!! Dont eat the cookie made with wheat,splenda and barley...where the sugar and flour at???
  • Dominique S.
    Dominique SiojoSeptember 9, 2013
    Room is clean and remodeled! Very modern got a cookie!
  • A Michael P.
    A Michael PiperFebruary 17, 2014
    Wifi is $20/day! In rm 944 I was able to find a free network from nearby hotel.
  • Matthew K.
    Matthew KostanOctober 11, 2011
    You get to know your coworkers alot better with double beds more like 1.5 single beds. Guess its pretty standard for new york.
  • Ernesto G.
    Ernesto GutiérrezMay 30, 2016
    Terrible attitude from the front desk staff and bellboys. Location is pretty good and the rooms are clean and have all you need.
  • Hojin K.
    Hojin KimNovember 20, 2016
    Been here 5+ times
    You can store your luggages but you should pay $2 per each bag, $1 when store $1 when return. They gave me a coupon for drink at the bar while waiting for the room but nobody was in the bar.
  • Sarah
    SarahJuly 26, 2013
    Been here 5+ times
    I would happily give up the free cookie for a coffee maker in my room, free wifi, and not being charged $4 for holding my bags. There are so many better hotels in the city for the same money. Avoid!
  • Kevin D.
    Kevin DurhamAugust 14, 2012
    Been here 5+ times
    No complaints, 4 or 5 time here, alway been good service and room.
  • Mandy B.
    Mandy BastAugust 5, 2014
    Very friendly staff and a great price for the area. Subway on next block.
  • Paris M.
    Paris MartinAugust 16, 2013
    They don't lend umbrellas when it's raining. Sad that this common courtesy has been lost. Lack of coffee maker and fridge also disappointing, but the beds are comfortable.
  • Ingrid N.
    Ingrid NagyMay 7, 2014
    No coffee in room and not enough outlets plus charge to store luggage- rooms good size which is nice
  • PJ W.
    PJ WalkerMay 24, 2012
    Been here 25+ times
    Best rates and hotel specials for Hilton honors guests at Hilton.com
  • Alan W.
    Alan WeinkrantzJune 20, 2011
    Been here 10+ times
    My home away from home in NYC. They get helping their guests who stay there. So... stay there. Read more
  • Keith P.
    Keith PachulskiJanuary 7, 2015
    The room was dirty and the noise level made sleeping difficult. One of the few hilton hotels I world nor come back to.
  • Kelly D.
    Kelly DennisDecember 5, 2013
    Been here 10+ times
    Rooms decent. Terrible internet and of all hilton hotels in NY (and I have been to almost all) the worst service. Everyone here hates their job, possibly life completely. Convenient to grand central.
  • Ranhee Y.
    Ranhee YuSeptember 16, 2013
    It's cold. They don't have heater in room. But you can ask extra heater to the frontdesk
  • Iris Y.
    Iris YanDecember 4, 2010
    I love their cookies~ lots of choices for food at anytime of the day
  • Susan F.
    Susan FassbenderOctober 28, 2012
    Worst Hilton property I have stayed at in years! No coffee maker in the room, rude service and awful breakfast. Add to that small cramped rooms that you can not move around in we will not be back.
  • Rob S.
    Rob SuttonJuly 9, 2013
    Rooms are small for the price, WiFi blows ass from the room, have to go to the lobby to get a consistent connection. Not the best, but not the worst place I've stayed in
  • Melanie R.
    Melanie RobinsonMarch 3, 2012
    Been here 5+ times
    great hotel, except when renovations are going on, the noise can become annoying.
  • David H.
    David HowlandJune 29, 2016
    Extremely friendly staff, clean and comfortable room.
  • Lindsay S.
    Lindsay SteedmanOctober 12, 2012
    Been here 10+ times
    Reception at this hotel is the worst. Don't be fooled by the modern decor of the lobby, the treatment is more like the ghetto d o u b l e t r e e sign on the side of the building. No executive lounge.
  • Buffy A.
    Buffy AnneAugust 17, 2014
    Worst experience ever. The personnel is rude and they treat you as they are doing you a favor. I lost a business appointment thx to a bellmen. Never staying here again. The food is also awful.
  • Michael T.
    Michael ThompsonSeptember 7, 2011
    Been here 10+ times
    Don't eattttttt the cookie!!!!! They forgot the sugar,and the flour!
  • Reem
    ReemNovember 14, 2014
    I never hated a hotel like I hated this one ! Today is my last day and they made my stay miserable .. Don't expect any help from the front desk they are super rude and they don't want to work.
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