DoubleTree by Hilton

DoubleTree by Hilton Hotel New York City - Financial District

Hotel and Meeting Room
Financial District, New York
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6.3/10
215
ratings
  • Kristina Y.
    "Elevator repair caused a number of hours of manual intervention."(9 Tips)
    Adrien K.
    "Very convenient location, lot of subway lines very close (R, 1, 4,5)"(4 Tips)
    Lisa H.
    "Friendly staff, clean comfy rooms, and great cookies."(11 Tips)
    William C.
    "The warm Chocolate Chip & Walnut cookies are amazing."(10 Tips)
73 Tips and reviews
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  • Maru M.
    Maru MitlikJanuary 4
    Been here 10+ times
    The best cookies i ever had ❤
  • Sonjoe M.
    Sonjoe MitlíkNovember 9, 2016
    Been here 10+ times
    Good located hotel, few steps from subway entry. Nice clean rooms, not too small as other describes. We never waited more than 3 minutes for elevator. Awesome cookies at reception.
  • Allison K.
    Allison KasicOctober 4, 2016
    Slowest elevators ever. Otherwise a perfectly fine hotel. Very convenient access to multiple subway lines.
  • Emre A.
    Emre AktunaSeptember 21, 2016
    Small rooms
  • Ben M.
    Ben MurrayJune 24, 2016
    Beware of the slow elevators. Get a room on a lower floor.
  • Lance L.
    Lance LacoffJune 6, 2016
    Semi clean....
  • Sally L.
    Sally LaitMay 28, 2016
    Been here 10+ times
    Scratch my previous tip. 23 minutes to get from the 15th floor to get out. BAD LIFTS.
  • Sally L.
    Sally LaitMay 28, 2016
    Been here 10+ times
    Get a warm cookie on check in - nice touch. Lifts are VERY slow to arrive - 5+min. Rooms are quite old and not very well sound proofed.
  • bill c.
    bill connellMay 2, 2016
    There is no service elevator so all deliveries go through the regular elevators which are slow. Plan ahead. Staff is nice and the location is great for the ferry and financial district.
  • Brighty
    BrightyApril 30, 2016
    Been here 25+ times
    Add ten minutes into your plans as the elevators suck balls
  • Zarina J.
    Zarina JioevaApril 5, 2016
    No Robes, no slippers,no water bottles 😕
  • May A.
    May AstonDecember 17, 2015
    Been here 5+ times
    Got a room on 43rd floor with a river view. Elevators are slow, staff is helpful and friendly ! Housekeeping not up to par.
  • Elizabeth T.
    Elizabeth TateOctober 22, 2015
    Been here 10+ times
    Elevators are a problem; very slow! Plan ahead for departure. Bathrooms are way too small with no space for toiletries. Beds are comfy and staff is super pleasant.
  • Brighty
    BrightyOctober 12, 2015
    Been here 25+ times
    Avoid using the elevators at around 8, 8:30. They take forever.
  • Blue R.
    Blue RiveraSeptember 3, 2015
    Nice hotel but weird entrance as the lobby is on the 2nd floor.
  • Ted T.
    Ted TrentlerAugust 5, 2015
    Been here 25+ times
    Elevators in the building are slow. Get a room on a low floor!
  • Peter
    PeterFebruary 20, 2015
    Cookies! They are delicious! Incredible staff!
  • Marvic C.
    Marvic CarrascoDecember 31, 2014
    Great location, good balance of price quality
  • Sean H.
    Sean Hayford OlearyDecember 22, 2014
    Housekeeping re-folds dirty towels (for multi-night guests) so you can't tell whose is whose. Very unsettling.
  • Fidi C.
    Fidi CleanersNovember 21, 2014
    FIDI CLEANERS WE DO SAME DAY WASH AND FOLD, JUST CALL 212-487-9127 89 WASHINGTON STREET Fidi Cleaners · just now
  • Ted T.
    Ted TrentlerNovember 19, 2014
    Been here 25+ times
    The elevators are way slow. Get a low floor room or you will have a considerable commute in the morning.
  • Miss Vannette
    Miss VannetteJune 30, 2014
    Been here 5+ times
    Elevators are SLOW. There was no hot water on my first night there and no one cleaned my room. Otherwise rooms are comfortable and spacious. The neighborhood is a ghost town on weekends.
  • Chi
    ChiApril 26, 2014
    Make sure to get a room on a higher floor. Its surprising how busy and noisy the street is in the middle of the night and the windows doesn't seem to dampen outside noise very well
  • Staci S.
    Staci SMarch 4, 2014
    Been here 25+ times
    Rooms are very tiny. Would expect a new hotel of this caliber to not have the heating cooling units like I find at a Holiday Inn. Diamond member got a non HH floor and a great view of NOTHING.
  • Kristina Y.
    Kristina YounkerJanuary 8, 2014
    Been here 10+ times
    Elevator repair caused a number of hours of manual intervention. When that happens expect to wait.
  • Kristina Y.
    Kristina YounkerJanuary 8, 2014
    Been here 10+ times
    Don't use the safe or ask them to confirm battery life. My stuff got stuck & they couldn't open. What a mess!
  • Jared K.
    Jared KingDecember 1, 2013
    Prepare to wait 15 to 20 minutes for two of three elevators during peak hours. The third elevator is out of service. Hilton should give a rebate to HiltonHonors members for this inconvenience.
  • Akshay N.
    Akshay NaikOctober 21, 2013
    Have as many of those free cookies as possible from reception. That warm, perfect amount of sweet can make all the stress after work go away,or can prove to be a great start for a day. Either way!
  • Steven B.
    Steven BOctober 3, 2013
    Add 15 minutes to any of your departure plans - The wait for an elevator is awful (or stairs from up to 44 floors up)
  • Aant K.
    Aant KhaasAugust 21, 2013
    They have lost my clothes somewhere in laundry.
  • Fred K.
    Fred KAugust 7, 2013
    Rooms small but adequate, baths are too small though. Very nice staff. Only 1 block to the 4/5 Bowling Green subway station.
  • William C.
    William CarpenterJuly 14, 2013
    The warm Chocolate Chip & Walnut cookies are amazing.
  • Ben
    BenJuly 3, 2013
    Free wifi at lobby!
  • Kim C.
    Kim CharbaJune 12, 2013
    Best chocolate chip cookies ever!
  • Joseph S.
    Joseph SmithMay 24, 2013
    Been here 5+ times
    Frank is great. If he delivers food to your room tip him big. Restaurant staff is great.
  • Sam O.
    Sam OlivaresMay 18, 2013
    Great view of the new World Trade Center.
  • Kelley D.
    Kelley DockreyMay 13, 2013
    The restaurant has very good food and is reasonably priced. Try it!
  • Plez J.
    Plez JoynerMarch 28, 2013
    This is my second day in a row.., no HOT WATER! No explanation! No "we're sorry"! No timetable for when HOT WATER will be restored!
  • C T.
    C TullyMarch 17, 2013
    Be prepared to wait at least 18 minutes for the elevator.
  • God D.
    God DessFebruary 27, 2013
    Been here 5+ times
    I have not waited more than 3 minutes for an elevator. They are fast once in them. The rooms are small but comfortable. The staff is extremely friendly and helpful. I HIGHLY recommend this hotel.
  • Reada K.
    Reada KesslerFebruary 17, 2013
    Get a room on a lower floor so you can use the steps instead of the elevator. The wait for an elevator is ridiculous. Rooms was small yet nice and comfy.
  • Wing W.
    Wing WtharanaNovember 18, 2012
    Been here 5+ times
    The elevators are atrocious if you catch them at the wrong time. No freight elevator either so staff are always filling the cars up.
  • Kristina Y.
    Kristina YounkerOctober 17, 2012
    Been here 10+ times
    Small but comfortable rooms. No counter space in the bathroom. But shower head is nice.
  • Annie L.
    Annie LuOctober 12, 2012
    Rooms are on the small side but v comfortably furnished. Service is great and they are always very accommodating. Free luggage check at the front desk.
  • Lisa H.
    Lisa HellerAugust 25, 2012
    Very handy to 3 different subway lines. Nice old historic district just over a street. Friendly staff, clean comfy rooms, and great cookies.
  • Irina D.
    Irina DementyevaMay 20, 2012
    Great modern and clean rooms,amazing bed:) don't live higher than the 29th floor,elevators take forever to arrive.
  • Jeffrey R.
    Jeffrey RohrsMay 2, 2012
    Been here 5+ times
    Attn tall guests: untuck your sheets & be prepared to sleep diagonally. The beds seem to be a shorter, custom, length.
  • Armando Q.
    Armando QuintoApril 7, 2012
    Try the chef selection deal at Eighstone
  • Paul G.
    Paul GarciaMarch 18, 2012
    free warm cookies from reception, anytime!
  • Lane H.
    Lane HalleyFebruary 20, 2012
    Been here 5+ times
    New hotel. Small rooms, comfortable. Not enough elevators for size. Plan ahead when you need to leave building at peak hours.
  • Brandon
    BrandonFebruary 20, 2012
    Best chocolate chip cookie I have ever had!!!
  • Bradley M.
    Bradley McKinneyJanuary 15, 2012
    Been here 5+ times
    Elevators are the fastest I've ever seen.
  • William D.
    William DaroffDecember 21, 2011
    Been here 25+ times
    Be sure to thank the very friendly team who work here!
  • Adrien K.
    Adrien KirschfinkDecember 17, 2011
    Rooms are modern and comfortable, elevators are terrible. Very convenient location, lot of subway lines very close (R, 1, 4,5)
  • Diego N.
    Diego NaranjoDecember 13, 2011
    Terrible elevator...but rooms are quiet and comfortable.
  • Robin N.
    Robin NorrisDecember 9, 2011
    Nice rooms, friendly service and slow elevators.
  • Peter H.
    Peter HøgfeldtSeptember 23, 2011
    Been here 5+ times
    Very nice hotel and good service. The rooms are a bit small and there are no fridge.
  • Brandon E.
    Brandon EleySeptember 23, 2011
    Been here 5+ times
    Super Small shower but the shower heads are almost on the ceiling. Perfect for 6'+ guys like me. Rooms are small but who cares! Elevators = SLOW.
  • Doug L.
    Doug LaneSeptember 20, 2011
    Been here 10+ times
    Go for a lower floor room. Elevators get quite busy / time-consuming at peak times.
  • F M.
    F McFAugust 19, 2011
    Been here 10+ times
    Love the service at this hotel. Consistently friendly and very customer-focused. Rooms modern and nice. Bed super comfy. :)
  • Alan W.
    Alan WeinkrantzAugust 1, 2011
    great place and totally different experience of NYC - @doubletree rocks! Read more
  • Henry C.
    Henry CadenaAugust 1, 2011
    Awesome hotel. Just wish it had a pool. Conveniently locates next to many subway lines
  • Adi W.
    Adi WilkJuly 23, 2011
    Elevators are horrible. Be prepared to wait
  • Masum R.
    Masum RahmanJune 30, 2011
    The breakfast buffet is the best deal!
  • Skye L.
    Skye LeGrosJune 30, 2011
    Been here 50+ times
    Live the dream!
  • Cullen O.
    Cullen O'BrienApril 13, 2011
    Been here 5+ times
    The restaurant here, eightstone, is nice. Decent microwbrew menu. But, the flat iron steak is too salty for my taste.
  • J.D. W.
    J.D. WegnerMarch 14, 2011
    Rooms are small, but very comfortable.
  • Kevin C.
    Kevin CJanuary 29, 2011
    Been here 25+ times
    The bellman are the best here, very helpful and friendly.
  • Chris C.
    Chris CamachoJanuary 1, 2011
    Been here 5+ times
    This hotel has great service. The staff is great and friendly. Free wifi in lobby and rye have 3 pc's. There is also a subway stop right on the corner.
  • Taner
    TanerApril 24, 2015
    Gayet güzel
  • Octavio O.
    No lo recomiendo.
  • Uwe
    UweJanuary 3, 2014
    ..ist ein typisches Business-Hotel im Sueden Manhattens...kleine Zimmer...aber sonst ok....
  • Zuhal Emine B.
    Otel çok güvenli , personel gayet odaları düzgün temizliyor.
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