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Fox Rent A Car

Fox Rent A Car Los Angeles / LAX

Rental Car Location
West Los Angeles, Los Angeles
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5.0/10
134
ratings
  • George C.
    "next door...take the Thrifty shuttle."(4 Tips)
    TJ L.
    "times than the Fox shuttle."(3 Tips)
73 Tips and reviews
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  • Caryl H.
    Caryl Harris1 week ago
    Worst rental company ever. Disorganized.
  • Sherri L.
    Sherri LewisNovember 1
    Horrid experience. Whoever is managing this site should be fired.. they don't have a clue on how to manage a business and maintain customer service. Line wrapped around with 1 guy working. Don't rent!
  • Tom
    TomOctober 3
    I was satisfied with the service. Got little bit upselled with liability coverage but got free upgrade from Charger to Challenger. Staff was nice and car return was without delays and problems.
  • Phil K.
    Phil KatesSeptember 30
    Abolutely nothing. There's no AC in line. The shuttle took 30 minutes to show up and waiting at the counter took about an hour. Get some automatic kiosks or hire more people or something.
  • Juhani P.
    Juhani PolkkoSeptember 19
    People seem to complain about them, but my experience was 100% positive. And the rate was ridiculously low.
  • Nasser M.
    Nasser MFebruary 25
    Long line .. Of course it is .. You have to wait cause you chose the best price available .. Oklah is the best .. Fox is better than what the reviews show everywhere ..
  • Shane F.
    Shane FarrellFebruary 16
    WARNING CUSTOMERS. ***SCAM** FOX RENT A CAR SCAM*** Please be aware that FOX will add charges to your rental 3 months after returning the car. Avoid at all costs.
  • Robin Z.
    Robin ZSeptember 4, 2015
    Good price for the car but overall the worst rental car experience I've had. Extra fees were charged after the fact, the car made weird noises and didn't even have any wiper fluid! Will not be back.
  • Sarahjoy C.
    Sarahjoy CrainFebruary 27, 2015
    Soooooo sloooow. The shuttle took for ever to arrive. We waited through at least three Enterprise shuttles stopped. Then the line inside was slow too. Hope my dad got a good price.
  • Sheila S.
    Sheila SchmidtJanuary 2, 2015
    Terrible Experience with an 1 hr 10 min wait for a shuttle, only to get to the station to be told they did not have a car for me even though I had a reservation for 4 mo. + I went to Alamo instead.
  • Scottie M.
    Scottie MilagroDecember 8, 2014
    Absolutely terrible. Entirely paper system which means you wait in line to get a car for forever. No cars available even though I reserved in advance. No receipt because their 'system' was down.
  • Alberto R.
    Alberto ReaNovember 11, 2014
    Been here 10+ times
    I think these employees intentionally make you wait. The lines are always long for no reason. I saw an employee pause after a customer to dig in her purse... For 4 mins. Meanwhile 15 people in line.
  • Rick F.
    Rick FrohneOctober 26, 2014
    Been here 5+ times
    Very very very very slow
  • Cheryl
    CherylSeptember 28, 2014
    Was fuming. Only had 2 day rental. Arrived late, 20 miles out oil change sign is on. Next morning upon returning, tire pressure is low. Do they not inspect prior?? KEVIN at return REALLY nice, helpful
  • Alan C.
    Alan CurtisSeptember 5, 2014
    Long waits only 1 clerk 50 people in line.
  • Jenifer H.
    Jenifer HoAugust 1, 2014
    Do no rent from Fox. Crazy long lines, you wait for an hour plus and it's not worth your time.
  • Nate D.
    Nate DJuly 29, 2014
    If you are in a hurry, don't use Fox
  • Jenna S.
    Jenna SabariniJune 16, 2014
    This is the worst rental car experience I've ever had. Waited in line forever then waited for an hour for the car to be brought up. It's disorganized, understaffed & the customer service was terrible.
  • Anna S.
    Anna SimonseMay 26, 2014
    Go somewhere else. Two sales associates to serve a 20+ person queue is ridiculous.
  • Ken R.
    Ken ReimerMarch 25, 2014
    Always has the best rates. Also cool: you can just walk into the section in the parking lot where your car category is parked and drive away with the car of your choice.
  • Everett B.
    Everett BurganFebruary 4, 2014
    Shuttle bus is a joke, BUT customer service at this place is great and rates are competitive.
  • TJ L.
    TJ LewisJanuary 7, 2014
    Ride Thrifty. It takes as you next door to Fox and comes a lot more times than the Fox shuttle.
  • David S.
    David SchwartzNovember 26, 2013
    Very nice employees but they work with no sense of urgency. 8pm on a Monday 30 people online and only one attendant working? That's not good customer service although he was very nice.
  • Rick F.
    Rick FrohneOctober 30, 2013
    Been here 5+ times
    Yep 45 people and now computers down reall
  • Rick F.
    Rick FrohneOctober 30, 2013
    Been here 5+ times
    This will be the last time a line of 50 people waiting with 4 idiots behind the counter
  • Abdulwahab S.
    Abdulwahab SharifOctober 14, 2013
    Very slow, long que no enough employees
  • Jaemie
    JaemieSeptember 11, 2013
    Ouch 20 people ahead of me in line at noon
  • MorrGeorge
    MorrGeorgeSeptember 7, 2013
    Never do a walk up rate! Always check online first!
  • Marlon A.
    Marlon AlaanSeptember 5, 2013
    Make sure you're the first to get out of the shuttle to avoid being last in line and not wait forever :-)
  • Nicole M.
    Nicole MoriscoAugust 30, 2013
    Drop off was a lot faster than pick up in vegas. And shuttle was here waiting
  • Dina G.
    Dina GoncharovaAugust 22, 2013
    Shuttle bus runs rare, pay attention and wait for it at the rental buss's stop. long wait to get to the counter, only 2 people were working, about 15 customers waiting. Good customer service.
  • Richard W.
    Richard WalkerJuly 23, 2013
    The only thing slower than the shuttle is the counter service
  • Richard W.
    Richard WalkerJuly 23, 2013
    Very very slow shuttle service. Ront rent here if you are in a hurry
  • George C.
    George CJuly 22, 2013
    You'll be waiting for the Fox/Payless Rental shuttle because they're parked at the rental building. Thrifty's shuttle comes by more often and is next door...take the Thrifty shuttle.
  • Garick C.
    Garick ChanJuly 22, 2013
    Been here 5+ times
    Give employees a break, they're trying as hard as they can. A big thanks to Ihab. The system was down, lines backing up and he still got us in and out within 25minutes; manually with pen and paper!
  • Karen R.
    Karen RandsJuly 17, 2013
    You get what you pay for I guess.... but why does affordable have to mean slow and poor service?
  • Christine B.
    Slower than snot!!!
  • Jennifer B.
    Jennifer BryceJune 12, 2013
    Not sure the long lines are worth the discount
  • Joe O.
    Joe OringelJune 9, 2013
    Lines outside the doors regularly. If your idea of saving $$$ on a car allows for 60-90 minute wait for a pick-up, this is your kind of place.
  • Vinícius B.
    Vinícius BrandãoApril 13, 2013
    The free upgrade is a big, big lie!!!!
  • Courtney S.
    Courtney SolidayApril 11, 2013
    Read before you sign. Added a bunch of charges...$400 when we booked online, $700 when we picked up.. Had to go back and discuss. Pain
  • Paul Da P.
    Paul Da PlumberApril 6, 2013
    Been here 5+ times
    The lines are long
  • Gary S.
    Gary StrattonFebruary 7, 2013
    Be aware of entrance or you'll need to circle around if you miss it
  • Garick C.
    Garick ChanDecember 17, 2012
    Been here 5+ times
    Great customer service ethic from their manager, Berhanu Wolde.
  • Albert Q.
    Albert QianNovember 11, 2012
    Upgrade via foursquare! Good for you. Now go reap the rewards.
  • Nicky D.
    Nicky DigitalOctober 26, 2012
    Rent a car if you dare!
  • Phillip H.
    Phillip HSeptember 24, 2012
    You will wait in line here then wait some more only to get to wait even longer. They need a class on efficiency!
  • Bob M.
    Bob MackeyJuly 23, 2012
    don't wait for the fox shuttle!! walk the 100 feet and take Thrifty!
  • Cissy B.
    Never rent ftom here they suck"!!!"
  • Paul R.
    Paul RossiMay 27, 2012
    Filthy, dirty cars. All they needed is a cat litter box on the back seat.
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