Globe Store

Mobile Phone Shop
San Lorenzo, Makati City
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5.0/10
166
ratings
  • Franz M.
    "Use the Express Service if have little concern to avoid long lines."(7 Tips)
    Sherry S.
    "Don't enter a postpaid contract with them."(2 Tips)
83 Tips and reviews
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  • Bree C.
    Bree CerdiniaApril 9, 2013
    Been here 5+ times
    I had a great customer service here at Globe Greenbelt! Actually every branch! You people just need to know time management(know when and where is the least # if customer when it comes to days n time)
  • Kathleen A.
    Kathleen AsuncionFebruary 8, 2014
    Been here 25+ times
    If you're coming here & you need to line up at the customer service, be prepared to wait a looong time. It's best to come here right before it opens at 11 am to avoid the long line and the long wait.
  • WILLfindways W.
    WILLfindways WILL BenedictMay 14, 2013
    Been here 5+ times
    If you want get things done, talk to the best person who are willing and able to assist you.
  • Winston
    WinstonSeptember 21, 2011
    For quick-kill concerns (Inquiries, phone set-up, promo registration and keywords), no need to queue. Just ask the customer service representatives on standby at the demo area. :)
  • Mark Anthony M.
    you can always check your desired phone here, before deciding to buy the stuff you need, unfortunately, globe's wifi in this branch is soo secured. you cannot check the browser capability but just the
  • Pat S.
    Pat SantosDecember 8, 2010
    Long lines, but they are so QUICK, EFFECIENT and friendly here! it makes the waiting in line more tolerable and even pleasant at times.
  • Laura Aimee
    Laura AimeeJanuary 4, 2013
    Been here 10+ times
    If you're going to pay your bill and don't have a billing statement, fill up the form while you wait and not while already on the cashier. It'll save you time as well as other people.
  • Rachelle E.
    Rachelle EstalillaAugust 21, 2015
    New and improved Globe store and service! 👍🏻👍🏻 for friendly and efficient staff.
  • MiDuane b.
    MiDuane boyMarch 28, 2012
    dont be shy to ask, esp they have the most accommodating and costumer service rep :D
  • Gerald
    GeraldAugust 16, 2014
    Its been 2weeks but still the change of account categorization from corporate to consumer plan is still pending! I don't even get any updates and I need to go to store just to follow up them!
  • Michael B.
    Michael Bøcker-LarsenAugust 6, 2016
    Been here 10+ times
    Fun store, but even the temperature at Dairy Queen is higher. Bring a sweater.
  • Mikel G.
    Mikel GarciaDecember 27, 2011
    Lots of people queuing up here. Don't forget to bring your platinum card if you have one. :)
  • @engraldrin
    @engraldrinJune 18, 2011
    Been here 5+ times
    SUZETTE is the BEST CSR. Worth the wait! QUALITY OF SERVICE INDEED!
  • Will
    WillApril 12, 2012
    Service is fast but CSRs are cranky during later afternoons. Must be patient when dealing with them.
  • Mike C.
    Mike CritchleyDecember 20, 2013
    Friendly, helpful staff. But takes FOREVER to get anything done.
  • 鮑偉民
    鮑偉民July 28, 2012
    One of the more pleasant Globe stores. Might not be as efficient as I'd like but the service is decent.
  • Exchan L.
    Exchan LuisJuly 31, 2013
    I commend Ms. Grace Latina for doing her best effort for my blackberry. She's the only one who able to manage my mobile hotspot. Thank YOU!!!
  • Michael B.
    Michael Bøcker-LarsenDecember 20, 2016
    Been here 10+ times
    Used to be a well functioning store. Now it is just ridiculously inefficient. People lining up to register for service while many employees are free. What about letting people register themselves.
  • Martin G.
    Martin GonzalesJuly 8, 2012
    Been here 5+ times
    Long lines during the day. So if you have the time, be here at around 8pm. No more queuing.
  • Katrina Marie S.
    Katrina Marie SeJanuary 26, 2013
    Sobrang bagal! Ang dami ngang agents ang babagal naman! Customer service! If you know what I mean!
  • Richard B.
    Richard BascosDecember 5, 2013
    If you get "No Service", don't assume your line was cut even if you haven't paid for months. Turn off then on your phone to check. Huwag ako gayahin na nagmadali to a Globe Store to pay 😳
  • MRT
    MRTSeptember 20, 2011
    Mondays and Fridays are hell days for business centers. lot less people on other days of the week.
  • Nicole S.
    Nicole SeñaDecember 16, 2012
    Worth the wait! :) we wairwd for more than 4 hours!!! :)
  • Rico N.
    Rico NepomucenoDecember 14, 2013
    Been here before it opened.. 2hrs later im still waiting.. wlang systema! Mukang 3months preggy pa un "Globe blue girl" nila sa laki ng tyan!
  • Mary Grace L.
    Mary Grace LaygoJanuary 14, 2011
    Globe now has very nice business centers! ;) At least in Greenbelt 3 branch. :)
  • Maria Judessa B.
    Competent, efficient and friendly staff here:-)
  • Lhon C.
    Lhon ColladoMarch 16, 2013
    Personnels don't have a sense of urgency. They're like walking in the park while their customers are now walking dead waiting for so long!
  • Franz M.
    Franz MauryApril 17, 2012
    Use the Express Service if have little concern to avoid long lines.
  • Ian G.
    Ian G.October 10, 2013
    Crappy service as usual. Globe has its special way of stretching its customers' patience. Good job Globe.
  • Luigi V.
    Luigi VibalJanuary 24, 2012
    Been here 5+ times
    If you want to apply for an iPhone 4s look for Sam fastest agent of globe in gb3
  • Phil William A.
    Phil William Ay-adMay 10, 2013
    Been here 10+ times
    why is there someone assigned to press the screen to give you a number? and they even ask why do you want to get a number. LOL
  • Mary Anne Aica N.
    Mary Anne Aica NolascoDecember 13, 2011
    Be prepared to waste a of your day waiting for your number to be called since all employees are busy doing something else that isn't work-related
  • Sherry S.
    Sherry SambasJune 20, 2014
    Been here 5+ times
    Don't enter a postpaid contract with them. The after-sales service is beyond horrible and when your mobile device breaks, 3 months to replace & they never update you.
  • Mark Jhonas D.
    Mark Jhonas DausFebruary 28, 2011
    Super VIP treatment. I dnt need to ask them anymore. They would just do it for you. =)
  • Renee C.
    Renee CBFebruary 16, 2012
    their service ticket numbering system here is high tech.coolness
  • Eric R.
    Eric ReyesJuly 2, 2013
    Supa peak store, so many customer waiting
  • Sherill V.
    Sherill VillanuevaJune 14, 2013
    Been here 5+ times
    I love their express service lane
  • Ryx N.
    Ryx NabosMarch 19, 2012
    Vicious queues and horrible speed of service. Try other Globe outlets if you can.
  • Leanne D.
    Leanne DimayugaJuly 3, 2013
    express lane here will take you about 2hrs waiting..too bad!!
  • Owbree
    OwbreeJanuary 18, 2013
    Processing is fast except for the long lines.
  • Paulyn M.
    Paulyn MaeJanuary 6, 2013
    how i wish :)
  • Christian J.
    Christian JoseJune 8, 2014
    Even if you come in at 10am.. there's only 1 person serving the counter... globe service is the worst!
  • Boying J.
    Boying JurolanJuly 21, 2013
    'tang inang customer service! @enjoyGlobe @talk2Globe
  • Charisse S.
    Charisse SulitApril 15, 2011
    Blackberry iphone, ipad and google phones can be found here.
  • Louie Andrew C.
    Louie Andrew ClementeJanuary 21, 2011
    Been here 5+ times
    If you only have a petty complaint about Globe's services, you do not need to get a queuing number. Just proceed to their Express Service desk.
  • Cheryl V.
    Cheryl VelascoSeptember 10, 2013
    You have no choice but to really wait for your turn. :-( that's the way it is..
  • Hazel M.
    Hazel MontanoJune 28, 2011
    They should have a designated personnel to accommodate new accounts. Express service? They would just give you a form to be filled out then your ask to go to customer service line for your qualms.
  • Danica Ann H.
    Danica Ann H. CabonceJanuary 27, 2013
    Queuing is horrible! You need to allot hours if you're going to Customer Service.
  • Celine I.
    Celine IgnacioJanuary 30, 2012
    queuing is terrible. 3 out of 5 csrs are available. business centers should be QA'd for service!!!
  • Gelo
    GeloOctober 17, 2011
    Yall have a choice. Globes service will always screw you up
  • Mike C.
    Mike CritchleyDecember 20, 2013
    Gave up waiting and going to a kiosk for a SIM. It's ridiculous how freaking slow their CS is.
  • Dc A.
    Dc AlvarezMarch 3, 2013
    Long queue! Tragic!
  • Black B.
    Black BeautyNovember 30, 2013
    Super slow as well as their signal 😡😡😡
  • Kooz T.
    Kooz TanDecember 12, 2013
    Been here 5+ times
    Super slow service. If u dont wanna ruin your day. Pay in other branches.
  • Mervin H.
    Mervin HJune 5, 2012
    More cashier please.
  • Ryan Joseph R.
    Ryan Joseph RamosJanuary 4, 2013
    Service sucks. What's a business center for if you can't even talk to a person face-to-face to renew a postpaid contract?
  • Chad C.
    Chad CuApril 22, 2014
    Try other branch customer service here sucks!
  • Sharon P.
    Sharon PerezApril 25, 2015
    Been here 25+ times
    Place that I always paying my bill for my globe plan for my cellphone and what is good you have to be a platinum me never for globe so no need to wait in line for paying ;)
  • Owbree
    OwbreeFebruary 25, 2013
    Really slow service. Was here for NBI payment.
  • Valeen V.
    Valeen VicenteJuly 1, 2013
    Assistance is the worst. Lines are too long and staff are not friendly at all. Bad bad bad service. Ugh.
  • Paulo C.
    Paulo CanlasJanuary 13, 2014
    Bullshit. Period
  • Booch P.
    Approachable staffs
  • Nikki Sienna S.
    Nikki Sienna SanoriaJanuary 13, 2014
    Worst customer service. It will take you 40mins to an hour to pay your bills.
  • Aki S.
    Aki SumulongMay 29, 2014
    Been here 5+ times
    No more Express Service.
  • jeprox
    jeproxJuly 22, 2013
    how could you fail at manning self service? talo pa kayo ng mangfifishball.
  • Black B.
    Black BeautyOctober 22, 2013
    Slow as USSUAL! Haist!
  • Mary Anne Aica N.
    Mary Anne Aica NolascoDecember 13, 2011
    Very slow and very lousy service.. I'm seriously wondering why I put up with them..
  • Melai L.
    Melai Lago-VddMarch 24, 2012
    More cashier pls.
  • Erika Aurea G.
    Erika Aurea GatmaitanAugust 19, 2012
    Pay on dead hours, for no long waiting.
  • J
    JJuly 15, 2011
    Been here 5+ times
    More cashier
  • Zsams S.
    Zsams S.January 3, 2013
    Been here 5+ times
    4 hours wait :(
  • Tina C.
    Tina CuervaSeptember 20, 2011
    Extremely slow service. Their Express Service area is not even manned. So what Express Service are they talking about?
  • Justin
    JustinApril 2, 2013
    Been here 5+ times
    The worst customer service. IN. THE. WORLD.
  • Raych B.
    Raych BJune 6, 2010
    iPad demo ongoing.
  • Alou V.
    Alou VergaraMay 31, 2012
    Slow service!
  • Charz M.
    Charz MendozaJune 21, 2013
    Poor network, poor service, poor system. Why do I even bother.
  • K-Anne
    K-AnneMay 7, 2014
    Worst globe branch. No assistance .\ /.
  • Jay L.
    Jay LozadaNovember 8, 2010
    Slow, very slow service here!
  • Эдуард С.
    Нужно приходить утром. Потом очереди.
  • Gj S.
    Gj SuizaJune 29, 2013
    Been here 5+ times
    Bagong renovate yung store pero yung service kagaya pa rin ng dati. Super bagal... 😐
  • wilbert q.
    wilbert quijanoSeptember 2, 2011
    Been here 5+ times
    Wala silang sense of urgency. May system pero mabagal ung gumagamit ng apps nila. Lol
  • Brylle Lee T.
    Brylle Lee TamayoJune 20, 2013
    Been here 5+ times
    Grabe nagpapatulo ako sa online bill. Walang nag aassist. Potekk! Mag si resign na kau bwisit! Hahah
  • Norman P.
    Norman PantaleonMay 23, 2012
    tnx kay ma'am donna naayos nya sim ko ^_^
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