Gran Meliá Hotels & Resorts

Gran Meliá Puerto Rico

Resort and Hotel
Río Grande
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7.1/10
170
ratings
  • Christian Y K.
    "Get the red level!!! 👍🏻"(7 Tips)
    Adriana L.
    "Beautiful grounds but lack service."(4 Tips)
    Brad H.
    "Beautiful resort, love the grand layout of the lobby area,..."(2 Tips)
    Sergio 9.
    "If you can go Royal Service."(2 Tips)
51 Tips and reviews
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  • red level
  • beautiful grounds
  • sunsets
  • friendly helpful staff
  • spa
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  • Luquillo T.
    Luquillo Taxi6 days ago
    Been here 10+ times
    787-513-7685 Affordable Taxi & Tours BOOK EARLY! Google: “Luquillo Taxi” for the Most Reputable Car Service, Limo, Taxi in Puerto Rico! Gran Melia
  • Christian Y K.
    Great hotel, rooms, pools and beach are amazing. Get the red level!!! 👍🏻
  • Carlos V.
    Slow check in process
  • Anthony M.
    Anthony MarnellFebruary 25
    The food it incredibly mediocre, if not terrible (exception, the pastry chef is doing good work), service is so poor. Pretty grounds nice sunsets.
  • Ari P.
    Ari PaparoJanuary 18
    Great pool, but service and food was spotty.
  • mike l.
    mike labellaDecember 29, 2015
    Been here 5+ times
    Don't understand all the issues with service.. No better or worse then anywhere else we have visited in pr. Red level checkin was beyond simple an very pleasant
  • asif a.
    asif ahmedNovember 13, 2015
    Nice resort but kinda old and boring
  • Brad H.
    Brad HagerOctober 5, 2015
    Beautiful resort, love the grand layout of the lobby area, with plenty of places to have drinks and talk. We got the Royal Level so we were very happy.
  • Yasmin S.
    Yasmin SanchezAugust 23, 2015
    Where to start? Very nice facility but there is def much room for improvement. It is a perfect place if you want to do nothing and if you would like to explore, you sort of have to wonder yourself.
  • Adriana L.
    Adriana Leon-ZatarainAugust 13, 2015
    Beautiful grounds but lack service. Most act as if they rather not be here. Wet Bar lunch is awful, almost inedible- credited are bill some. Unfortunate, it's a nice setting. HOSPITALITY please!
  • Leila C.
    Leila ColonJuly 29, 2015
    Beautiful grounds but ageing. The ice is almost nonexistent, lack luster rooms and what seems like an unhappy staff. We made the best of it. They did comp champange & choco berries as honeymoon gift.
  • JM d.
    JM de JesusJune 17, 2015
    Everything great here! :-) Been here is twice. Will be here again. Magnificently gorgeous property! I highly recommend it.
  • Bebo G.
    Bebo GonzálezJune 16, 2015
    One of my Favorite Hotels! I love the layout!
  • Yesenia V.
    Yesenia VegaMay 11, 2015
    Pool is big. Friendly staff. Cool bar inside the pool. Great place to relax and watch the sunset.
  • Arzu
    ArzuApril 16, 2015
    Worst customer service ever.Had to call 10times for smn to come&fix Internet(which they never actually fixed).there r cockroaches in the room and cleaning service is poor. Not coming back.
  • Lauren R.
    Lauren RoseMarch 25, 2015
    Nice resort, great spa& pool/beach are nice.. Staff is very nice.. Restaurants are expensive and not great
  • Grain Guy
    Grain GuyMarch 19, 2015
    Nice place for a vacation. Good service and friendly helpful staff.
    Upvoted 4 days ago
  • Michael J.
    Michael JohnsonMarch 17, 2015
    If you want a temporary piece of paradise, book a trip to this place. There is none like it in the Caribbean...
  • Thabiso M.
    Thabiso MagagulaDecember 22, 2014
    Service is horrible!! Location makes up for it
  • Glorimar S.
    Glorimar SantiniOctober 12, 2014
    Great spa. Good environment. Food is expensive if you dine at the hotel restaurants. Among the restaurants Nami is a favorite. If you are coming over from a cooler location, we are still in the 90s.
  • Gus
    GusAugust 30, 2014
    Good place2chill if ur addicted2HORRIBLE FUCKING SERVICE. This place SUCKS. 50 minute wait in line2check in-old, crappy, broken facilities-barely eatable food. Red Level rip off! DON'T STAY@THIS DUMP!
  • Harry G.
    Harry GomezJune 28, 2014
    Get the red level if you want to relax, beautiful hotel, great facilities, all to be ruined by their staff. Employees don't know the meaning of the word service.
  • Ranjeesh Y.
    No vegetarian options at all in the restaurants. The vacation concierge told me to goto San Juan for vegetarian food. We did just that and enjoy pr favorite mofongo.
  • Ranjeesh Y.
    Some really good service guys and some really bad. Parking gets full easily by 11pm and u have to park somewhere else.
  • Joseph H.
    Joseph HayesMay 30, 2014
    The check in line takes to long
  • Lily X.
    Lily XuApril 17, 2014
    They charge $20 resort fee and $15 parking fee per day. Make sure to enjoy the rocky&narrow beach with seagrass and the mediocre pool when you can.
  • Paula O.
    Paula OliveiraApril 8, 2014
    Been here 10+ times
    Great place to visit, enjoy and relax. Prepare your heart to the sun rises/sets
  • Lilian S.
    Lilian SosaMarch 28, 2014
    Don't spend your money here. They didn' do my room. the lobby is closed at 12am and there is NOTHING you can do after that time. Room service is until 12am. The people wasn't very helpful either :-/
  • Larry O.
    Larry OdebrechtMarch 21, 2014
    Agree with others: beautiful grounds, get the red level, service is poor, and food is mediocre with champagne prices.
  • jill m.
    jill millerMarch 2, 2014
    Beautiful grounds, pool and landscaping-make sure to rent a car to explore the island. The food and drinks are ridiculously priced.
  • Christine S.
    Christine St. PierreFebruary 22, 2014
    This place is beautiful, but the service and food are lacking.
  • John D.
    John DuarteDecember 3, 2013
    To begin the grounds are beautiful, lush landscaping with iguanas and gorgeous plants. The room, food and drink, and at the hospitality are so lackluster it takes from the beauty of the island. Pass
  • Nayck F.
    Nayck FelizSeptember 12, 2013
    To pay that much for food, I would expect EXTRAORDINARY food, which it was not. Beautiful place, but you get the feeling that they are trying to get every last penny they can from you.
  • Krizia E.
    Krizia EAugust 31, 2013
    If you can ask for a room in thr Bungaloo #1, you have a full kitchen available!!!
  • Katherine.  🌸🎶
    Katherine. 🌸🎶July 18, 2013
    Been here 5+ times
    No microwave or fridge. Rent a car. Overpriced food. Other than that beautiful resort
  • Urayoan W.
    Urayoan WilsonJuly 2, 2013
    Just chill
  • Chris O.
    Chris OhmMay 14, 2013
    ABSOLUTELY AMAZING!!! Friendly employees, excellent service... one problem.. not a long enough vacation there though!!
  • Les S.
    Les SimpsonApril 10, 2013
    Been here 5+ times
    If you came here expecting decent food at decent prices, you're going to have a bad time.
  • Katherine V.
    Katherine VivasMarch 24, 2013
    Beautiful place but food is incredibly overpriced and not that amazing. Rent a car!!!
  • Robert J.
    Robert JaegerJanuary 12, 2013
    Don't be cheap and get a red level room. Totally worth it.
  • Katherine C.
    Katherine CorsonDecember 30, 2012
    Stay here if you want to be trapped by expensive prices and not-so-great service. My sister's room didn't have towels!!
  • Emelisa P.
    Emelisa PerezJanuary 15, 2012
    Been here 5+ times
    No microwave or fridge. If u want room service to warm something up it will cost u $8 and an addl $3 to pick up and drop off and u have to sign a waiver.
  • Abigail M.
    Abigail MendezDecember 19, 2011
    Great place to relax.
  • Nikki J.
    Nikki JohnsonSeptember 12, 2011
    Been here 5+ times
    It's definitely worth it to get the upgrade to Red Level Royal Service! Amazing private living quarters!!
  • Johanna R.
    Johanna RomanJuly 24, 2011
    Beautiful spot, no good service!!
  • Michelle M.
    Michelle MartyJune 3, 2011
    Casino sucks, small and justs down at 2am... Pool's great though... Forget about the chicken nachos...
  • Katie D.
    Katie DFebruary 28, 2011
    The Resort is beautiful, but the service is awful. If you do the all inclusive the service you get is horse shit. Other then that it's great. Watch and see.
  • Linda D.
    Linda DaughtryJanuary 23, 2011
    Great resort! Service needs a little push..other than that AMAZING!!
  • Sergio 9.
    Sergio 9July 29, 2010
    If you can go Royal Service. It's like a whole different resort!
  • Jonathan A.
    Jonathan AdornoOctober 17, 2015
    Buen servicio y ambiente!
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