Gran Meliá Hotels & Resorts

Gran Meliá Puerto Rico

Resort and Hotel
200 Coco Beach Boulevard, Highway 955-I, Río Grande 00745, Puerto Rico
Likely open (See when people check in)

People tend to check in during these times:

  • Today
    • Noon–2:00 PM
    • 4:00 PM–7:00 PM
    • 9:00 PM–10:00 PM
  • Tue
    • 9:00 AM–10:00 AM
    • 3:00 PM–8:00 PM
  • Wed
    • 4:00 PM–6:00 PM
  • Thu
    • 9:00 AM–10:00 AM
    • 2:00 PM–8:00 PM
  • Fri
    • 8:00 AM–Midnight
  • Sat
    • 8:00 AM–11:00 PM
  • Sun
    • 9:00 AM–8:00 PM
Credit Cards:

Based on 106 votes

People have mixed feelings about this place

  • What you need to know
    Adriana L.
    "Beautiful grounds but lack service."(4 Tips)
    Harry G.
    "Get the red level if you want to relax, beautiful hotel,..."(5 Tips)
    Sergio 9.
    "If you can go Royal Service."(2 Tips)
    Yesenia V.
    "Great place to relax and watch the sunset."(3 Tips)
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  • Recent
  • Popular

45 tips and reviews.

  • Filter by taste:
  • all tips and reviews
  • beautiful grounds
  • red level
  • spa
  • casual
  • sunsets
  • resorts
  • mofongo
  • beach
  • Brad H.

    Beautiful resort, love the grand layout of the lobby area, with plenty of places to have drinks and talk. We got the Royal Level so we were very happy.

    Brad Hager · 11 hours ago
  • Sarah R.

    Ufff solo valdrá la pena si toman el RED LEVEL!

    Sarah Ramirez · 2 weeks ago
  • Yasmin S.

    Where to start? Very nice facility but there is def much room for improvement. It is a perfect place if you want to do nothing and if you would like to explore, you sort of have to wonder yourself.

    Yasmin Sanchez · August 23
  • Adriana L.

    Beautiful grounds but lack service. Most act as if they rather not be here. Wet Bar lunch is awful, almost inedible- credited are bill some. Unfortunate, it's a nice setting. HOSPITALITY please!

  • Leila C.

    Beautiful grounds but ageing. The ice is almost nonexistent, lack luster rooms and what seems like an unhappy staff. We made the best of it. They did comp champange & choco berries as honeymoon gift.

    Leila Colon · July 29
  • JM d.

    Everything great here! :-) Been here is twice. Will be here again. Magnificently gorgeous property! I highly recommend it.

    JM de Jesus · June 17
  • Bebo G.

    One of my Favorite Hotels! I love the layout!

    Bebo González · June 16
  • Yesenia V.

    Pool is big. Friendly staff. Cool bar inside the pool. Great place to relax and watch the sunset.

    Yesenia Vega · May 11
  • Arzu

    Worst customer service ever.Had to call 10times for smn to come&fix Internet(which they never actually fixed).there r cockroaches in the room and cleaning service is poor. Not coming back.

    Arzu · April 16
  • Lauren R.

    Nice resort, great spa& pool/beach are nice.. Staff is very nice.. Restaurants are expensive and not great

    Lauren Rose · March 25
  • Erik L.

    Nice place for a vacation. Good service and friendly helpful staff.

    Erik Lange · March 19
  • Michael J.

    If you want a temporary piece of paradise, book a trip to this place. There is none like it in the Caribbean...

    Michael Johnson · March 17
  • Thabiso M.

    Service is horrible!! Location makes up for it

    Thabiso Magagula · December 22, 2014
  • Glorimar S.

    Great spa. Good environment. Food is expensive if you dine at the hotel restaurants. Among the restaurants Nami is a favorite. If you are coming over from a cooler location, we are still in the 90s.

    Glorimar Santini · October 12, 2014
  • Gus

    Good place2chill if ur addicted2HORRIBLE FUCKING SERVICE. This place SUCKS. 50 minute wait in line2check in-old, crappy, broken facilities-barely eatable food. Red Level rip off! DON'T STAY@THIS DUMP!

    Gus · August 30, 2014
  • Harry G.

    Get the red level if you want to relax, beautiful hotel, great facilities, all to be ruined by their staff. Employees don't know the meaning of the word service.

    Harry Gomez · June 28, 2014
  • Ranjeesh Y.

    No vegetarian options at all in the restaurants. The vacation concierge told me to goto San Juan for vegetarian food. We did just that and enjoy pr favorite mofongo.

    Ranjeesh Yelamanchili · June 1, 2014
  • Ranjeesh Y.

    Some really good service guys and some really bad. Parking gets full easily by 11pm and u have to park somewhere else.

    Ranjeesh Yelamanchili · June 1, 2014
  • Joseph H.

    The check in line takes to long

    Joseph Hayes · May 30, 2014
  • Lily X.

    They charge $20 resort fee and $15 parking fee per day. Make sure to enjoy the rocky&narrow beach with seagrass and the mediocre pool when you can.

    Lily Xu · April 17, 2014
  • Paula O.

    Great place to visit, enjoy and relax. Prepare your heart to the sun rises/sets

    Paula Oliveira · April 8, 2014
  • Lilian S.

    Don't spend your money here. They didn' do my room. the lobby is closed at 12am and there is NOTHING you can do after that time. Room service is until 12am. The people wasn't very helpful either :-/

    Lilian Sosa · March 28, 2014
  • Lorein R.

    Es hermosoooooo, y lugar romatico para recien casado y bodas ..... amo este lugar

    Lorein Rodriguez · March 27, 2014
  • Larry O.

    Agree with others: beautiful grounds, get the red level, service is poor, and food is mediocre with champagne prices.

    Larry Odebrecht · March 21, 2014
  • jill m.

    Beautiful grounds, pool and landscaping-make sure to rent a car to explore the island. The food and drinks are ridiculously priced.

    jill miller · March 2, 2014
  • Christine S.

    This place is beautiful, but the service and food are lacking.

    Christine St. Pierre · February 22, 2014
  • John D.

    To begin the grounds are beautiful, lush landscaping with iguanas and gorgeous plants. The room, food and drink, and at the hospitality are so lackluster it takes from the beauty of the island. Pass

    John Duarte · December 3, 2013
  • Nayck F.

    To pay that much for food, I would expect EXTRAORDINARY food, which it was not. Beautiful place, but you get the feeling that they are trying to get every last penny they can from you.

    Nayck Feliz · September 12, 2013
  • Krizia E.

    If you can ask for a room in thr Bungaloo #1, you have a full kitchen available!!!

    Krizia E · August 31, 2013
  • Katherine.  🌸🎶

    No microwave or fridge. Rent a car. Overpriced food. Other than that beautiful resort

    Katherine. 🌸🎶 · July 18, 2013
  • Urayoan W.

    Just chill

    Urayoan Wilson · July 2, 2013
  • Chris O.

    ABSOLUTELY AMAZING!!! Friendly employees, excellent service... one problem.. not a long enough vacation there though!!

    Chris Ohm · May 14, 2013
  • Les S.

    If you came here expecting decent food at decent prices, you're going to have a bad time.

    Les Simpson · April 10, 2013
  • Katherine V.

    Beautiful place but food is incredibly overpriced and not that amazing. Rent a car!!!

    Katherine Vivas · March 24, 2013
  • Robert J.

    Don't be cheap and get a red level room. Totally worth it.

    Robert Jaeger · January 12, 2013
  • Katherine C.

    Stay here if you want to be trapped by expensive prices and not-so-great service. My sister's room didn't have towels!!

    Katherine Corson · December 30, 2012
  • Lindsay C.

    Wonderful staff and the resort is so beautiful. Can't wait to come back! This was the perfect spot for a relaxing getaway.

    Lindsay Chapman · November 27, 2012
  • Emelisa P.

    No microwave or fridge. If u want room service to warm something up it will cost u $8 and an addl $3 to pick up and drop off and u have to sign a waiver.

    Emelisa Perez · January 15, 2012
  • Abigail M.

    Great place to relax.

    Abigail Mendez · December 19, 2011
  • Nikki J.

    It's definitely worth it to get the upgrade to Red Level Royal Service! Amazing private living quarters!!

    Nikki Johnson · September 12, 2011
  • Johanna R.

    Beautiful spot, no good service!!

    Johanna Roman · July 24, 2011
  • Michelle M.

    Casino sucks, small and justs down at 2am... Pool's great though... Forget about the chicken nachos...

    Michelle Marty · June 3, 2011
  • Katie D.

    The Resort is beautiful, but the service is awful. If you do the all inclusive the service you get is horse shit. Other then that it's great. Watch and see.

    Katie D · February 28, 2011
  • Linda D.

    Great resort! Service needs a little push..other than that AMAZING!!

    Linda Daughtry · January 23, 2011
  • Sergio 9.

    If you can go Royal Service. It's like a whole different resort!

    Sergio 9 · July 29, 2010

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