People tend to check in during these times:
Don't be cheap and get a red level room. Totally worth it.
Great place to relax.
Beautiful grounds, pool and landscaping-make sure to rent a car to explore the island. The food and drinks are ridiculously priced.
To begin the grounds are beautiful, lush landscaping with iguanas and gorgeous plants. The room, food and drink, and at the hospitality are so lackluster it takes from the beauty of the island. Pass
To pay that much for food, I would expect EXTRAORDINARY food, which it was not. Beautiful place, but you get the feeling that they are trying to get every last penny they can from you.
Beautiful spot, no good service!!
The check in line takes to long
If you came here expecting decent food at decent prices, you're going to have a bad time.
If you can go Royal Service. It's like a whole different resort!
Don't spend your money here. They didn' do my room. the lobby is closed at 12am and there is NOTHING you can do after that time. Room service is until 12am. The people wasn't very helpful either :-/
Agree with others: beautiful grounds, get the red level, service is poor, and food is mediocre with champagne prices.
This place is beautiful, but the service and food are lacking.
If you can ask for a room in thr Bungaloo #1, you have a full kitchen available!!!
No microwave or fridge. Rent a car. Overpriced food. Other than that beautiful resort
Beautiful place but food is incredibly overpriced and not that amazing. Rent a car!!!
Stay here if you want to be trapped by expensive prices and not-so-great service. My sister's room didn't have towels!!
Great resort! Service needs a little push..other than that AMAZING!!
Good place2chill if ur addicted2HORRIBLE FUCKING SERVICE. This place SUCKS. 50 minute wait in line2check in-old, crappy, broken facilities-barely eatable food. Red Level rip off! DON'T STAY@THIS DUMP!
Get the red level if you want to relax, beautiful hotel, great facilities, all to be ruined by their staff. Employees don't know the meaning of the word service.
Great place to visit, enjoy and relax. Prepare your heart to the sun rises/sets
ABSOLUTELY AMAZING!!! Friendly employees, excellent service... one problem.. not a long enough vacation there though!!
No microwave or fridge. If u want room service to warm something up it will cost u $8 and an addl $3 to pick up and drop off and u have to sign a waiver.
The Resort is beautiful, but the service is awful. If you do the all inclusive the service you get is horse shit. Other then that it's great. Watch and see.
Nice resort, great spa& pool/beach are nice.. Staff is very nice.. Restaurants are expensive and not great
Nice place for a vacation. Good service and friendly helpful staff.
If you want a temporary piece of paradise, book a trip to this place. There is none like it in the Caribbean...
Service is horrible!! Location makes up for it
Great spa. Good environment. Food is expensive if you dine at the hotel restaurants. Among the restaurants Nami is a favorite. If you are coming over from a cooler location, we are still in the 90s.
No vegetarian options at all in the restaurants. The vacation concierge told me to goto San Juan for vegetarian food. We did just that and enjoy pr favorite mofongo.
Some really good service guys and some really bad. Parking gets full easily by 11pm and u have to park somewhere else.
They charge $20 resort fee and $15 parking fee per day. Make sure to enjoy the rocky&narrow beach with seagrass and the mediocre pool when you can.
Wonderful staff and the resort is so beautiful. Can't wait to come back! This was the perfect spot for a relaxing getaway.
It's definitely worth it to get the upgrade to Red Level Royal Service! Amazing private living quarters!!
Casino sucks, small and justs down at 2am... Pool's great though... Forget about the chicken nachos...
Es hermosoooooo, y lugar romatico para recien casado y bodas ..... amo este lugar