People tend to check in during these times:
Pool is big. Friendly staff. Cool bar inside the pool. Great place to relax and watch the sunset.
Worst customer service ever.Had to call 10times for smn to come&fix Internet(which they never actually fixed).there r cockroaches in the room and cleaning service is poor. Not coming back.
Nice resort, great spa& pool/beach are nice.. Staff is very nice.. Restaurants are expensive and not great
Nice place for a vacation. Good service and friendly helpful staff.
If you want a temporary piece of paradise, book a trip to this place. There is none like it in the Caribbean...
Service is horrible!! Location makes up for it
Great spa. Good environment. Food is expensive if you dine at the hotel restaurants. Among the restaurants Nami is a favorite. If you are coming over from a cooler location, we are still in the 90s.
Good place2chill if ur addicted2HORRIBLE FUCKING SERVICE. This place SUCKS. 50 minute wait in line2check in-old, crappy, broken facilities-barely eatable food. Red Level rip off! DON'T STAY@THIS DUMP!
Get the red level if you want to relax, beautiful hotel, great facilities, all to be ruined by their staff. Employees don't know the meaning of the word service.
No vegetarian options at all in the restaurants. The vacation concierge told me to goto San Juan for vegetarian food. We did just that and enjoy pr favorite mofongo.
Some really good service guys and some really bad. Parking gets full easily by 11pm and u have to park somewhere else.
The check in line takes to long
They charge $20 resort fee and $15 parking fee per day. Make sure to enjoy the rocky&narrow beach with seagrass and the mediocre pool when you can.
Great place to visit, enjoy and relax. Prepare your heart to the sun rises/sets
Don't spend your money here. They didn' do my room. the lobby is closed at 12am and there is NOTHING you can do after that time. Room service is until 12am. The people wasn't very helpful either :-/
Es hermosoooooo, y lugar romatico para recien casado y bodas ..... amo este lugar
Agree with others: beautiful grounds, get the red level, service is poor, and food is mediocre with champagne prices.
Beautiful grounds, pool and landscaping-make sure to rent a car to explore the island. The food and drinks are ridiculously priced.
This place is beautiful, but the service and food are lacking.
To begin the grounds are beautiful, lush landscaping with iguanas and gorgeous plants. The room, food and drink, and at the hospitality are so lackluster it takes from the beauty of the island. Pass
To pay that much for food, I would expect EXTRAORDINARY food, which it was not. Beautiful place, but you get the feeling that they are trying to get every last penny they can from you.
If you can ask for a room in thr Bungaloo #1, you have a full kitchen available!!!
No microwave or fridge. Rent a car. Overpriced food. Other than that beautiful resort
ABSOLUTELY AMAZING!!! Friendly employees, excellent service... one problem.. not a long enough vacation there though!!
If you came here expecting decent food at decent prices, you're going to have a bad time.
Beautiful place but food is incredibly overpriced and not that amazing. Rent a car!!!
Don't be cheap and get a red level room. Totally worth it.
Stay here if you want to be trapped by expensive prices and not-so-great service. My sister's room didn't have towels!!
Wonderful staff and the resort is so beautiful. Can't wait to come back! This was the perfect spot for a relaxing getaway.
No microwave or fridge. If u want room service to warm something up it will cost u $8 and an addl $3 to pick up and drop off and u have to sign a waiver.
Great place to relax.
It's definitely worth it to get the upgrade to Red Level Royal Service! Amazing private living quarters!!
Beautiful spot, no good service!!
Casino sucks, small and justs down at 2am... Pool's great though... Forget about the chicken nachos...
The Resort is beautiful, but the service is awful. If you do the all inclusive the service you get is horse shit. Other then that it's great. Watch and see.
Great resort! Service needs a little push..other than that AMAZING!!
If you can go Royal Service. It's like a whole different resort!