Avoid "Dunblane Elaine" like the plague, she's obviously in the wrong job
Excellent concierge Daniel, big Ed the legend or "Edgend" as he became known are some of the best hotel staff you're likely to find, Rich the graveyard shift barman deserves a medal too.
Filming series 2 of the hotel for channel 4 at the moment also there in administration hopefully they don't close
Even though you are presented with a breakfast menu; don't be fooled! When you are asked if you want breakfast, you will get what they give you.
Breakfast here is total pigswill, don't pay the £4 to upgrade to a decent one, nip across the road to the singing kettle and pay 4.95 for a proper fry up with great service :)