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Hertz Rental Car

Rental Car Location · San Francisco International Airport
780 McDonnell Rd (at SFO Airport), San Francisco, CA 94128, United States
None listed (See when people check in)

People tend to check in during these times:

  • Today
    • 10:00 AM–2:00 PM
  • Wed
    • 10:00 AM–3:00 PM
  • Thu
    • 9:00 AM–10:00 PM
  • Fri
    • 6:00 AM–7:00 AM
    • 9:00 AM–10:00 PM
  • Sat
    • 9:00 AM–3:00 PM
  • Sun
    • 9:00 AM–4:00 PM
    • 6:00 PM–10:00 PM
  • Mon
    • 8:00 AM–4:00 PM
    • 9:00 PM–10:00 PM
Credit Cards:
Yes (incl. American Express)

Hertz is dedicated to providing business and leisure travelers with quality car rental service, allowing them to “Travel at the Speed of Hertz”.


Based on 61 votes

People have mixed feelings about this place

  • What you need to know
    Hiroshi Y.
    "As a gold member, renting a car is without wait here."(3 Tips)
    Jeff G.
    "Volvo C70 is a fun, classy car!"(2 Tips)
    Ben S.
    "Rental Car Center Garage 1st floor"(2 Tips)
    Harpreet S.
    "elevator to the extreme right when u get the keys..."(2 Tips)
Log in to leave tips at this venue!
  • Recent
  • Popular

49 tips and reviews.

  • Filter by taste:
  • all tips and reviews
  • gold member
  • volvo c70
  • fancy
  • airports
  • George O.

    1. Never ever take their insurance, buy your own. 2. Never ever buy their 'prepaid gas, return empty, sounded good but it's a trick. They charged 45 dollars+tax when i filled up 35 only from empty

    George Oetomo · January 4
  • Mark S.

    Worst customer service experience ever.

    Mark Sheingold · August 13, 2015
  • Tim Changhyun N.

    I tried to change the drop off location. Called Hertz SFO over 10 times and no one responded. How frustrating..

    Tim Changhyun Noh · June 30, 2015
  • David A. C.

    I have never waited in line. Get gold, make sure your CC is on file, go directly to your car. Also, don't wait for receipt, walk away and get it online.

    David A. Chapa · December 6, 2014
  • Brad C.

    We made a reservation but still need to wait over one hour. If you want to rent car here, you can reconsider about it.

    Brad Chou · August 20, 2014
  • Ben S.

    Gold Member service is good, but it's a huge operation & you might have to walk a bit. Rental Car Center Garage 1st floor

    Ben Steiner · August 16, 2014
  • Jason C.

    If you are a gold member, head straight to the garage and skip the crazy long line in the terminal.

    Jason Chenier · August 12, 2014
  • Jordi G.

    Avoid Hertz!! endless lines... and car reserved and prepaid not available, still waiting.... Expect to loose several hours.

    Jordi Gaxiola · July 24, 2014
  • Dietmar S.

    My flight from NYC probably was shorter than my time in line

    Dietmar Stork · May 18, 2014
  • Tiffani W.

    Rent from ANY other rental car company. Waiting for an hour and a half for a reserved car.

    Tiffani Word · April 24, 2014
  • Derek N.

    Can't believe there's more than 20 people in line and there is only 2 reps to help check in. On top of that, they are saying they are waiting on cars! What happened to planning ahead! Poor management!

    Derek Nazareno · February 13, 2014
  • Alex M.

    There's an hour I'll never get back

    Alex MCGregor · October 18, 2013
  • David N.

    Pick up the car in downtown and get a cab...

    David Nicholson · October 5, 2013
  • Bianca P.

    This is hell on earth. Waste of freaking time.

    Bianca Prieto · October 2, 2013
  • Nadina

    Super slow!!

    Nadina · September 30, 2013
  • Hiroshi Y.

    As a gold member, renting a car is without wait here. You just find your name on the signboard and pick the car up. Unfortunately for Prestige Collection, you have to wait in long line.

    Hiroshi Yasukawa · September 28, 2013
  • Lyan'lex B.

    This was a mistake!!!! Hours of waiting! Waste of my time. Hertz YOU SUCK!!!

    Lyan'lex Bernales · September 26, 2013
  • Dave S.

    Customer care has a very low priority, judging by the two staff dealing with more than 200 queueing customers. Shameful!

    Dave Sumner Smith · September 20, 2013
  • BJ

    The line is out of control. If you value your vacation time rent your car else where.

    BJ · September 6, 2013
  • Gustavo S.

    So slow service... :(

    Gustavo Sanchez Peñaloza · August 5, 2013
  • Violet T.

    Line is long but if you're reading this, you've already made the mistake by renting with hertz.

    Violet Tudas · July 12, 2013
  • Andreas K.

    this Hetz Station sucks. just expect an hour waiting time for a car. all other rental companies are faster and have more staff

    Andreas K · June 22, 2013
  • marty b.

    Free water! Awesome!!!

    marty boyzuck · January 23, 2013
  • Brandon A.

    Get yourselves a Hertz Gold Rewards account....time and money will be saved!!! Combine that with AAA for even more savings!

    Brandon Armon · January 20, 2013
  • Eric A.

    Do as the sign says! They sure made it big enough.

    Eric Andersen · December 8, 2012
  • Claude H.

    Don't wait outside for the air train. Wait inside on the 4th floor.

    Claude Harrison · November 12, 2012
  • Jennifer Kjellgren ~.

    Update - so we had to wait for a car - but got lucky and upgraded to a Volvo c70 w nav and satellite radio - sweet. Thanks Hertz!

  • Jennifer Kjellgren ~.

    There is no wonder why this was the least expensive on Hotwire. Longest line - with less than 50% staff to handle and cars are not even ready. A 2-hr escapade at airport to get out of here w a car

  • Jonathan P.


    Jonathan Percy · October 15, 2012
  • Doriane M.

    Longest. Line. Ever. Definitely not recommend it.

    Doriane Mouret · August 19, 2012
  • Harpreet S.

    elevator to the extreme right when u get the keys...

    Harpreet Sethi · August 8, 2012
  • Harpreet S.

    return on level 1

    Harpreet Sethi · August 8, 2012
  • Harpreet S.

    self check in kiosks on the right...

    Harpreet Sethi · August 8, 2012
  • Noella A.

    Doris is a lovely lady!

    Noella Abraham · April 28, 2012
  • Tony T.

    call or do it online for a better rate mention amex carholder

    Tony Truong · April 28, 2012
  • Glenn M.

    Make sure you sign up for the Gold membership. The time it saves is priceless.

    Glenn Miller · April 6, 2012
  • regan r.

    Hertz seems to be the only company with a line when I am here. I am sure you can get a perfectly good car @ National, Budget, etc.

    regan robinson · April 3, 2012
  • Harvey S.

    Remember that all the convenience you get with Gold at pickup time does not translate when you return. Really slow returns line here...

    Harvey Stotland · March 7, 2012
  • Jeff G.

    Volvo C70 is a fun, classy car!

    Jeff Goff · January 16, 2012
  • Glenda L.

    They gave us a car w 42,000 miles on it ! What the what......

    Glenda LaHood · January 16, 2012
  • Amy B.

    Fucking rude and very unhelpful!

    Amy B · January 10, 2012
  • Arianne G.

    12 spaces at the counter, 6 out of order automated check in machines, 2 employees working. How long do you think I waited?

    Arianne Graham · December 11, 2011
  • Victor C.

    This is the longest, slowest car rental line in the country. Always.

    Victor C · October 24, 2011
  • Alexander K.

    80 minutes of waiting for car keys so far!..

    Alexander Kouznetsov · September 13, 2011
  • Toshiro H.

    If you have Hertz Gold, just goto the 1st floor. Your Car is ready Togo.

    Toshiro HIKITA · August 30, 2011
  • Abbas H.

    Instead of waiting in the cold after Returning your car, go back to level 4 and catch the train from the inside.

    Abbas Haider Ali · August 5, 2011
  • Mok O.

    Get a Hertz membership. The line can get reeeeeeaaaaaaaaaaaaaaaallllllllllllyyyyyyyyyy loooooooooooooooooooooooooooooooooooooooooooooooooooong.........

    Mok Oh · August 3, 2011
  • Peter S.

    A mitsubishi eclipse is NOT a luxury automobile.

    Peter Shankman · August 1, 2011
  • Bob S.

    On the train out from the airport stand in the rear car. You'll be closest to the elevator when you arrive at the rental car center.

    Bob Stocking · May 14, 2010

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