People tend to check in during these times:
Hertz is dedicated to providing business and leisure travelers with quality car rental service, allowing them to “Travel at the Speed of Hertz”.
Worst customer service experience ever.
I tried to change the drop off location. Called Hertz SFO over 10 times and no one responded. How frustrating..
I have never waited in line. Get gold, make sure your CC is on file, go directly to your car. Also, don't wait for receipt, walk away and get it online.
We made a reservation but still need to wait over one hour. If you want to rent car here, you can reconsider about it.
Gold Member service is good, but it's a huge operation & you might have to walk a bit. Rental Car Center Garage 1st floor
If you are a gold member, head straight to the garage and skip the crazy long line in the terminal.
Avoid Hertz!! endless lines... and car reserved and prepaid not available, still waiting.... Expect to loose several hours.
My flight from NYC probably was shorter than my time in line
Rent from ANY other rental car company. Waiting for an hour and a half for a reserved car.
Can't believe there's more than 20 people in line and there is only 2 reps to help check in. On top of that, they are saying they are waiting on cars! What happened to planning ahead! Poor management!
There's an hour I'll never get back
Pick up the car in downtown and get a cab...
This is hell on earth. Waste of freaking time.
As a gold member, renting a car is without wait here. You just find your name on the signboard and pick the car up. Unfortunately for Prestige Collection, you have to wait in long line.
This was a mistake!!!! Hours of waiting! Waste of my time. Hertz YOU SUCK!!!
Customer care has a very low priority, judging by the two staff dealing with more than 200 queueing customers. Shameful!
The line is out of control. If you value your vacation time rent your car else where.
So slow service... :(
Line is long but if you're reading this, you've already made the mistake by renting with hertz.
this Hetz Station sucks. just expect an hour waiting time for a car. all other rental companies are faster and have more staff
Free water! Awesome!!!
Get yourselves a Hertz Gold Rewards account....time and money will be saved!!! Combine that with AAA for even more savings!
Do as the sign says! They sure made it big enough.
Don't wait outside for the air train. Wait inside on the 4th floor.
Update - so we had to wait for a car - but got lucky and upgraded to a Volvo c70 w nav and satellite radio - sweet. Thanks Hertz!
There is no wonder why this was the least expensive on Hotwire. Longest line - with less than 50% staff to handle and cars are not even ready. A 2-hr escapade at airport to get out of here w a car
Longest. Line. Ever. Definitely not recommend it.
elevator to the extreme right when u get the keys...
return on level 1
self check in kiosks on the right...
Doris is a lovely lady!
call or do it online for a better rate mention amex carholder
Make sure you sign up for the Gold membership. The time it saves is priceless.
Hertz seems to be the only company with a line when I am here. I am sure you can get a perfectly good car @ National, Budget, etc.
Remember that all the convenience you get with Gold at pickup time does not translate when you return. Really slow returns line here...
Volvo C70 is a fun, classy car!
They gave us a car w 42,000 miles on it ! What the what......
Fucking rude and very unhelpful!
12 spaces at the counter, 6 out of order automated check in machines, 2 employees working. How long do you think I waited?
This is the longest, slowest car rental line in the country. Always.
80 minutes of waiting for car keys so far!..
If you have Hertz Gold, just goto the 1st floor. Your Car is ready Togo.
Instead of waiting in the cold after Returning your car, go back to level 4 and catch the train from the inside.
Get a Hertz membership. The line can get reeeeeeaaaaaaaaaaaaaaaallllllllllllyyyyyyyyyy loooooooooooooooooooooooooooooooooooooooooooooooooooong.........
A mitsubishi eclipse is NOT a luxury automobile.
On the train out from the airport stand in the rear car. You'll be closest to the elevator when you arrive at the rental car center.