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Rental Car Location
West Los Angeles, Los Angeles
  • U A.
    "Hertz Gold member"(5 Tips)
    Latesha W.
    "I have AAA so I get Hertz gold, I only see a agent when I drop my car..."(3 Tips)
    James D.
    "You can also use self service kiosks when returning the car."(3 Tips)
    John R.
    "See agent Lafayette for exceptional service!"(2 Tips)
160 Tips and reviews
  • gold member
  • hertz gold
  • self service kiosks
  • books
  • rental cars
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  • Maram H.
    Maram H3 weeks ago
    Whenever I traveled anywhere I rent my car from Hertz
  • Dima P.
    Dima PetevaOctober 4
    Recommended car radio: FM93.5 KDayBack In The Day Hip Hop for the right LA soundtrack.
  • Vladyslav Z.
    Nice and friendly staff, but rather slow.
  • Jorg G.
    Effective quick check out
  • Dave H.
    Dave HoltzAugust 25
    Use the kiosks and interact with a remote customer service rep. The future is now!
  • Jessica N.
    Jessica Nocerino TroianelloMay 20
    Been here 5+ times
    Bus to airport can take up to 30 minutes if the airport is congested. Plan accordingly.
  • William J.
    William JonesFebruary 23
    1st stop #priorities
  • Brian W.
    Don't use the phone kiosks - terrible experience. Even a long line at the counter will be faster.
  • Blaine
    BlaineJune 2, 2015
    Secretly applied an expensive ‘upgrade’ to our rental reservation — which we neither requested nor approved.
  • Blaine
    BlaineMay 23, 2015
    It hurts to use Hertz.
  • Blaine
    BlaineMay 23, 2015
    Awful, awful, awful. Worst experience in my life. Avoid at all costs.
  • Christopher P.
    The worst Hertz I've ever been. They're very slow (and I'm a Gold member) trying to upsell things you don't want
  • Eric H.
    Eric HodelJanuary 19, 2015
    Run for the bus because they won't open the door for you
  • Emilio C.
    Emilio CDecember 15, 2014
    Make sure to go to In and Out right by here on your way in or out of LAX.
  • Claudio G.
    Claudio GrossoNovember 14, 2014
    It's located 8 min from the airport, but the area is big e very well prepared to receive the costumers.
  • U A.
    U AAugust 7, 2014
    being Hertz Gold member helps, although I didn't get the premium reception/service as I did enjoy in Vegas. car delivery was quick as usual and returning couldn't have been quicker.
  • Ashling I.
    Ashling IJuly 24, 2014
    Do yourself a favor. NEVER rent from here. Waited 2 hours in line. When we went to get our car, it wasn't in the spot. Still waiting.... no discounts or apologies. Ridiculous!
  • Anastasia
    AnastasiaJuly 23, 2014
    3 hours waiting. Avis much better
  • Joe D.
    Joe DJuly 17, 2014
    Wow - avoid if at all possible. Usual go to of Enterprise was sold out so had to come here. Will not be back. Lines absurdly long and self check-in kiosks are a joke.
  • Jess ⚓
    Jess ⚓July 14, 2014
    Been here 5+ times
    Been here 3x in the past 5 weeks and my name is never on the board. Long lines at gold counter. Ridiculous. Get your shit together, Hertz.
  • Jeroen
    JeroenJuly 14, 2014
    If you love waiting, you'll love this place. Crappy and slow "service".
  • Tim D.
    Tim DriessenJuly 8, 2014
    Been here 10+ times
    I dare you to find a worse rental car location
  • Aditya M.
    Aditya MehtaJune 26, 2014
    Use the self check-in kiosk. Much faster.
  • Jana J.
    Jana JanochaJune 19, 2014
    Horrible lines. Pretty bad for a company like hertz. They have like 30 counters but only staffed 2. Not again.
  • Jess ⚓
    Jess ⚓June 17, 2014
    Been here 5+ times
    They will drive your rental car with you in it straight to the terminal if you are running late. For free! Ask for Art and tip him for being so kind.
  • Larry C.
    Larry ChuMay 11, 2014
    Terrible wait, very disorganized and understaffed. I wonder how they might be encouraged to take action to improve customer service at this location.
  • Sereita C.
    Sereita CobbsMay 4, 2014
    Get there very early to return cars. Chronically understaffed with employees to check in cars. Yet the "It's not my job" attitude is in abundant supply.
  • Benjamin W.
    Benjamin WilliamsApril 26, 2014
    Been here 10+ times
    Seriously awful.
  • Benjamin R.
    Benjamin RoodmanApril 25, 2014
    Prepare for misery if you come on a Friday or Saturday. Severely understaffed and the kiosk line moves slower.
  • Erica ✨.
    Erica ✨✨💫April 21, 2014
    Worst place ever to get a rental car. Took 2 hrs to stand In line to get a car from a kiosk. Pissed everyone off I'll never use again. Awful service. Stay far far away!!
  • Mark
    MarkApril 5, 2014
    I don't know what it is about car rentals that makes them so painful but Hertz seems to try to make it triply so.
  • Torfi Ó.
    Torfi ÓlafssonMarch 6, 2014
    Terrible understaffed service. Left after waiting for 70 minutes just to talk to a rep on one of their electronic kiosks. Avoid at all costs!
  • Mike R.
    Mike RobinsonJanuary 22, 2014
    It's like the episode of Seinfeld where Jerry has a reservation for a rental car, but there's no car.
  • Mike R.
    Mike RobinsonJanuary 22, 2014
    Hell Hell Hell
  • Ann-Michelle of A.
    After a long travel day, this was the worst experience. If you have a reservation and are not gold. You Will wait...forever....Rude staff!
  • Tim D.
    Tim DriessenNovember 13, 2013
    Been here 10+ times
    Do not expect service from the worst Hertz location in the country. Instead expect no or confusing directions and signs. If you're lucky they will even yell at you to move your car somewhere else.
  • Latesha W.
    Latesha WellsOctober 2, 2013
    I have AAA so I get Hertz gold, I only see a agent when I drop my car off...gotta love it!!!! :-)
  • Caro R.
    Caro RagoltaAugust 31, 2013
    Craaaazy lines and the kiosks force you to wait 20 minutes to speak to a real person. Avoid at all costs.
  • Paul N.
    Paul NeedhamAugust 24, 2013
    Use the kiosks.
  • Sai P.
    Sai PaladuguAugust 23, 2013
    Awesome rental site, free upgrades and wonderful staff. Loved it 😎
  • Siwon K.
    Siwon KimAugust 21, 2013
    Worst. Hellish. Employees cannot locate a reserved car, don't know the wait time, give you a different car for more money and have a "not my business" attitude. Ruined my first impression of LA
  • Harpreet S.
    Harpreet SethiJuly 27, 2013
    rather weird open area return...inconvenient walk to visitor parking if you are not going to airport...
  • Haroldo F.
    The waiting time is absolutely RIDICULOUS!!!
  • Emma L.
    Emma LeacyJuly 24, 2013
    Go somewhere else. Huge wait.
  • Alec
    AlecJuly 12, 2013
    WORST customer service I've ever had anywhere! coming from an employee who states this is the busiest location..but lets only schedule 3 employees!
  • Javier R.
    Javier RivasJuly 9, 2013
    Horrible service
  • Steven C.
    Steven CohenJune 25, 2013
    Nothing changes at this center. The lines are long.
  • Jen K.
    Jen KerseyJune 9, 2013
    Over an hour long wait with a reservation. Customer service is not their priority :(
  • Paul R.
    Paul RossiJune 5, 2013
    Hellooooo? Is anybody working here?
  • George
    GeorgeJune 5, 2013
    The guy guiding the traffic - Alberto, must have had a bad lunch- funky funky attitude - sucks
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