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Hertz

Hertz

Rental Car Location
West Los Angeles, Los Angeles
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5.9/10
481
ratings
  • todd d.
    "If you're here early, plan on the shuttle bus running very late."(7 Tips)
    U A.
    "Hertz Gold member"(5 Tips)
    Latesha W.
    "I have AAA so I get Hertz gold, I only see a agent when I drop my car..."(3 Tips)
    John R.
    "See agent Lafayette for exceptional service!"(2 Tips)
169 Tips and reviews
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  • Claude H.
    Claude Harrison3 weeks ago
    Been here 10+ times
    Quick out, not so much returning. Need to recharge? Go in the main lobby.
  • Claude H.
    Claude Harrison3 weeks ago
    Been here 10+ times
    Give yourself extra time on the shuttle into LAX. Traffic will eat into it, especially if you are out of United, Terminal 7.
  • Andrew B.
    It's a car rental place, what more do you want. Nice staff and quick shuttle service
  • Brooke
    BrookeMarch 29
    Pain to get to to return your car. Leave early.
  • Nelson S.
    Slow service and bad attitude
  • Davin C.
    Davin ChuaDecember 27, 2016
    Take the shuttle outside the arrival hall
  • Enrique G.
    Enrique Gutiérrez ArzateDecember 16, 2016
    Fast, nice, everything was so easy and smooth. Is more expensive than other rentals, get your Gold Rewards so you can get something in return
  • Maram H.
    Maram HNovember 16, 2016
    Whenever I traveled anywhere I rent my car from Hertz
  • Dima P.
    Dima PetevaOctober 4, 2016
    Recommended car radio: FM93.5 KDayBack In The Day Hip Hop for the right LA soundtrack.
  • Vladyslav Z.
    Vladyslav ZakharchenkoSeptember 3, 2016
    Nice and friendly staff, but rather slow.
  • Jorg G.
    Jorg GeerlingsAugust 28, 2016
    Effective quick check out
  • Dave H.
    Dave HoltzAugust 25, 2016
    Use the kiosks and interact with a remote customer service rep. The future is now!
  • Jessica N.
    Jessica Nocerino TroianelloMay 20, 2016
    Been here 5+ times
    Bus to airport can take up to 30 minutes if the airport is congested. Plan accordingly.
  • William J.
    William JonesFebruary 23, 2016
    1st stop #priorities
  • Brian W.
    Brian WilliamsonJanuary 24, 2016
    Don't use the phone kiosks - terrible experience. Even a long line at the counter will be faster.
  • Blaine
    BlaineJune 2, 2015
    Secretly applied an expensive ‘upgrade’ to our rental reservation — which we neither requested nor approved.
  • Blaine
    BlaineMay 23, 2015
    It hurts to use Hertz.
  • Blaine
    BlaineMay 23, 2015
    Awful, awful, awful. Worst experience in my life. Avoid at all costs.
  • Christopher P.
    The worst Hertz I've ever been. They're very slow (and I'm a Gold member) trying to upsell things you don't want
  • Eric H.
    Eric HodelJanuary 19, 2015
    Run for the bus because they won't open the door for you
  • Emilio C.
    Emilio CDecember 15, 2014
    Make sure to go to In and Out right by here on your way in or out of LAX.
  • Claudio G.
    Claudio GrossoNovember 14, 2014
    It's located 8 min from the airport, but the area is big e very well prepared to receive the costumers.
  • U A.
    U AAugust 7, 2014
    being Hertz Gold member helps, although I didn't get the premium reception/service as I did enjoy in Vegas. car delivery was quick as usual and returning couldn't have been quicker.
  • Ashling I.
    Ashling IJuly 24, 2014
    Do yourself a favor. NEVER rent from here. Waited 2 hours in line. When we went to get our car, it wasn't in the spot. Still waiting.... no discounts or apologies. Ridiculous!
  • Anastasia
    AnastasiaJuly 23, 2014
    3 hours waiting. Avis much better
  • Joe D.
    Joe DJuly 17, 2014
    Wow - avoid if at all possible. Usual go to of Enterprise was sold out so had to come here. Will not be back. Lines absurdly long and self check-in kiosks are a joke.
  • Jess ⚓
    Jess ⚓July 14, 2014
    Been here 5+ times
    Been here 3x in the past 5 weeks and my name is never on the board. Long lines at gold counter. Ridiculous. Get your shit together, Hertz.
  • Jeroen
    JeroenJuly 14, 2014
    If you love waiting, you'll love this place. Crappy and slow "service".
  • Tim D.
    Tim DriessenJuly 8, 2014
    Been here 10+ times
    I dare you to find a worse rental car location
  • Aditya M.
    Aditya MehtaJune 26, 2014
    Use the self check-in kiosk. Much faster.
  • Jana J.
    Jana JanochaJune 19, 2014
    Horrible lines. Pretty bad for a company like hertz. They have like 30 counters but only staffed 2. Not again.
  • Jess ⚓
    Jess ⚓June 17, 2014
    Been here 5+ times
    They will drive your rental car with you in it straight to the terminal if you are running late. For free! Ask for Art and tip him for being so kind.
  • Larry C.
    Larry ChuMay 11, 2014
    Terrible wait, very disorganized and understaffed. I wonder how they might be encouraged to take action to improve customer service at this location.
  • Sereita C.
    Sereita CobbsMay 4, 2014
    Get there very early to return cars. Chronically understaffed with employees to check in cars. Yet the "It's not my job" attitude is in abundant supply.
  • Benjamin W.
    Benjamin WilliamsApril 26, 2014
    Been here 10+ times
    Seriously awful.
  • Benjamin R.
    Benjamin RoodmanApril 25, 2014
    Prepare for misery if you come on a Friday or Saturday. Severely understaffed and the kiosk line moves slower.
  • Erica ✨.
    Erica ✨✨💫April 21, 2014
    Worst place ever to get a rental car. Took 2 hrs to stand In line to get a car from a kiosk. Pissed everyone off I'll never use again. Awful service. Stay far far away!!
  • Mark
    MarkApril 5, 2014
    Been here 5+ times
    I don't know what it is about car rentals that makes them so painful but Hertz seems to try to make it triply so.
  • Torfi Ó.
    Torfi ÓlafssonMarch 6, 2014
    Terrible understaffed service. Left after waiting for 70 minutes just to talk to a rep on one of their electronic kiosks. Avoid at all costs!
  • Mike R.
    Mike RobinsonJanuary 22, 2014
    It's like the episode of Seinfeld where Jerry has a reservation for a rental car, but there's no car.
  • Mike R.
    Mike RobinsonJanuary 22, 2014
    Hell Hell Hell
  • Ann-Michelle of A.
    After a long travel day, this was the worst experience. If you have a reservation and are not gold. You Will wait...forever....Rude staff!
  • Tim D.
    Tim DriessenNovember 13, 2013
    Been here 10+ times
    Do not expect service from the worst Hertz location in the country. Instead expect no or confusing directions and signs. If you're lucky they will even yell at you to move your car somewhere else.
  • Latesha W.
    Latesha WellsOctober 2, 2013
    I have AAA so I get Hertz gold, I only see a agent when I drop my car off...gotta love it!!!! :-)
  • Caro R.
    Caro RagoltaAugust 31, 2013
    Craaaazy lines and the kiosks force you to wait 20 minutes to speak to a real person. Avoid at all costs.
  • Paul N.
    Paul NeedhamAugust 24, 2013
    Use the kiosks.
  • Sai P.
    Sai PaladuguAugust 23, 2013
    Awesome rental site, free upgrades and wonderful staff. Loved it 😎
  • Siwon K.
    Siwon KimAugust 21, 2013
    Worst. Hellish. Employees cannot locate a reserved car, don't know the wait time, give you a different car for more money and have a "not my business" attitude. Ruined my first impression of LA
  • Harpreet S.
    Harpreet SethiJuly 27, 2013
    rather weird open area return...inconvenient walk to visitor parking if you are not going to airport...
  • Haroldo F.
    The waiting time is absolutely RIDICULOUS!!!
  • Emma L.
    Emma LeacyJuly 24, 2013
    Go somewhere else. Huge wait.
  • Alec
    AlecJuly 12, 2013
    WORST customer service I've ever had anywhere! coming from an employee who states this is the busiest location..but lets only schedule 3 employees!
  • Javier R.
    Javier RivasJuly 9, 2013
    Horrible service
  • Steven C.
    Steven CohenJune 25, 2013
    Nothing changes at this center. The lines are long.
  • Jen K.
    Jen KerseyJune 9, 2013
    Over an hour long wait with a reservation. Customer service is not their priority :(
  • Paul R.
    Paul RossiJune 5, 2013
    Hellooooo? Is anybody working here?
  • George
    GeorgeJune 5, 2013
    The guy guiding the traffic - Alberto, must have had a bad lunch- funky funky attitude - sucks
  • @JamesonGBrown
    @JamesonGBrownJune 4, 2013
    Gold activation is not activated until after 48 hours.
  • Suneil M.
    Suneil MalhotraMay 31, 2013
    Worthless... Wait here is a joke.
  • Chris M.
    Chris M.May 28, 2013
    Crazy busy... But wide selection. Pre-book a specific premium car and go Gold for sure.
  • Kelly B.
    Kelly BoneMay 28, 2013
    Great AAA rates, open 24 hours. Plus, it took about 60 seconds to process my car rental return!
  • Kelly B.
    Kelly BoneMay 28, 2013
    If you're unloading from a LAX shuttle, the surge of people will cause a wait. Otherwise, this is the most efficient car rental operation I've experienced.
  • Ed C.
    Ed CostelloMay 17, 2013
    Leave yourself plenty of time for return. Not the speediest rental return experience.
  • Ginger B.
    Ginger BryantMay 14, 2013
    Anywhere but hertz! The line is atrocious! 26 stations 7 agents staff milling around at least 20 people ahead of us. Awful.
  • Ratish N.
    Ratish NaroorMay 4, 2013
    Will never be here again - making me wait for 1.5 hrs now and still no car.
  • Garrett L.
    Garrett LangleyMay 1, 2013
    Don't come here. It's horrible.
  • Bree M.
    Bree MarieApril 29, 2013
    Customer service rep Tonya and porter (?) Junnette are fantastic!! They were extremely patient with my sister and I!! <3
  • jon a.
    jon accarrinoApril 24, 2013
    Shorter lines and real people (not video kiosks) at National rent a car.
  • Daniel L.
    Daniel L.April 23, 2013
    The least painful car rental experience ever. Be sure to sign up for their Gold Members program - FREE - and your rental car is waiting for you. No need to go to the pickup line.
  • Brett F.
    Brett FriedmanApril 23, 2013
    The rep was nice, but the wait was awful for a car I had already paid for online. It was not clear that I could use the kiosk, I thought it was just for making a reservation. What a waste of an hour.
  • Justin S.
    Justin SchierApril 19, 2013
    Two words: Under. Staffed.
  • Samantha R.
    Samantha RogelApril 14, 2013
    I have never had to wait in such a long line before to rent or return my car. It took over an hour to get my car, then when I returned it the directions were impossible to find.
  • Hal K.
    Hal KirklandApril 4, 2013
    Do not hold this photo up to the sales clerks and say "I need one that can do this!". You'll end up with a lawnmower powered Fiat. Which are disastrous for wheelies and impressing ladies below 89 yrs.
  • Hal K.
    Hal KirklandApril 4, 2013
    Don't show up at Hertz asking for a rental if you're on fire. They have major issues with open flame regardless of what their bright yellow uniforms and hair extensions imply.
  • Maja M.
    Maja MilicevicMarch 7, 2013
    Budget for at least an hour - kiosk's dont work, long line to rent and then guess what - no cars. So your wait can potentially be infinite.
  • Janis D.
    Janis DzenisMarch 2, 2013
    Thnx god for my Gold membership.
  • Brad H.
    Brad Hefta-GaubFebruary 24, 2013
    For cheapest gas on way to drop off your rental car, go to Manchester Blvd. don't be sucked in to stations on Sepulvida or Lincoln which at $0.15/gal more!
  • Michelle R.
    Michelle RomanFebruary 21, 2013
    Worst service ever. Slow torture
  • Matthew B.
    Matthew BoatmanFebruary 15, 2013
    This is a god awful hell hole
  • Erin R.
    Erin RoutsonFebruary 12, 2013
    Worlds nicest staff. Makes me hate going back to NYC.
  • Marcelo M.
    Marcelo MeloJanuary 1, 2013
    Jeff is one of the best guys that I've met. Talk with him and he'll try to solve your problems!
  • Tim O.
    Tim OlesnavageDecember 29, 2012
    Long wait times, incompetent service. Told me over phone they had cars, got there and they said reservations only, sorry. Called, reserved, and waited in line again. Totally useless.
  • Cody B.
    Cody BoardmanDecember 6, 2012
    For anyone renting hertz more than two or three times a year, sign up for Gold membership. Quick in, quick out, very little waiting.
  • Crystal C.
    Crystal CelisOctober 26, 2012
    Im a non gold member haha were screwed lol
  • Alastair
    AlastairSeptember 27, 2012
    Being made to feel like an inconvenience is always a pleasure; remember to smile like an idiot at the service counter.
  • todd d.
    todd drakeSeptember 26, 2012
    If you're here early, plan on the shuttle bus running very late. Leave time.
  • Phoenix Z.
    Phoenix ZerinSeptember 20, 2012
    Be alert; the counter staff will bombard you with upsells. Check the amount on your receipt before walking away; if the amount is higher than you were expecting, renegotiate.
  • Jenn
    JennSeptember 19, 2012
    Well, you should only rent from this location if you'd like to wait for your car for 45 mins with an attitude from staff.
  • Mel
    MelAugust 17, 2012
    I can see how it could be a long frustrating wait but even with a power outage we still got in and out in under 5 minutes.
  • Anya H.
    Anya HigleyAugust 15, 2012
    Return was fast and easy, pulled up, they printed receipt right there.
  • Joon L.
    Joon LeeAugust 14, 2012
    Don't come here
  • Anya H.
    Anya HigleyAugust 11, 2012
    Upgraded to a nice convertible for $20/day some kind of special before Saturday :) service was nice and not too slow
  • Chris G.
    Chris GAugust 4, 2012
    Get Hertz gold and bypass all the silliness of having to wait in line.
  • Rosie M.
    Rosie MiltonAugust 2, 2012
    Forget Qing in line. Do the ExpressRent Kiosk! NOBODY knows about it..
  • Lance O.
    Lance OsborneJuly 24, 2012
    Renting corporately? Ignore the video agents and go for a face to face human. Huge hassle.
  • chiesama
    chiesamaJuly 20, 2012
    There is no public parking!! :(
  • Melissa S.
    Melissa SaldañaJuly 8, 2012
    Car return was a breeze, checked in right at the parking lot.
  • Eric K.
    Eric KellyApril 27, 2012
    Horrible up sale at the front desk, but Debra at customer service rocked it.
  • Stephen S.
    Stephen SmithApril 20, 2012
    Use another car rental agency.
  • Doug C.
    Doug CApril 16, 2012
    Avis. Much better service.
  • Anastasia E.
    Хорошие машины, но в итоге всегда получается сумма большая нежели при бронировании онлайн.
  • Nur Okudan
    Nur OkudanMarch 22
    Rezervasyonu erken yapin yoksa bizim gibi rezil olursunuz 2 saat beklersiniz !
  • Udom T.
    Udom TitwattanasakulApril 13, 2015
    เลือกรถเป็นเพื่อนเดินทาง
  • Alexei L.
    Alexei LeskinFebruary 26, 2015
    Работает как часы, есть удобная развозка по всем терминалам
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