Rental Car Location
  • Matthew A.
    "Frankie Z is the best Hertz bus driver ever!! Thanks, Frankie!!!"(2 Tips)
    Michael D.
    "Gold Choice rows were 100% empty."(2 Tips)
    "Quick shuttles, fast service."(4 Tips)
    Jamie P.
    "Bus drivers are nice."(2 Tips)
33 Tips and reviews
  • frankie z
  • bus
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  • Nathan S.
    Nathan ShimpOctober 22, 2016
    Natural gas line broken, the worst customer care ever... people standing along road no way to terminals
  • Nathan S.
    Nathan ShimpJanuary 9, 2015
    Very helpful service
  • J M.
    J McGeeNovember 4, 2014
    Seriously, how can you get it wrong so often? Not on the Gold Board, car not ready; however, u verify I did the reservation correctly. I feel I'm in a Seinfeld episode. 6 other folks w/same issue.
  • J M.
    J McGeeAugust 17, 2014
    Terrible place. Terrible customer service. Don't use the kiosk, because they end up sending you to the desk any way.
  • Nadia
    NadiaAugust 13, 2014
    Quick shuttles, fast service. Get Gold membership for a lightning fast experience. :-)
  • Michael D.
    Michael D.April 26, 2014
    Gold Choice rows were 100% empty. 30 minutes line to drive out of the place. My car ended up being a piece of junk that should be sent to the mechanic or sold. Yet another fail for Hertz RDU.
  • James O.
    James OldhamMarch 4, 2014
    Great service but be sure to fill up 100% before dropping the car off. Got hit with an additional $37 at $9.89 per gallon and there's no way I was 4 gallons short - and gas nearby was only 3.35..
  • Jamie P.
    Jamie PardiniNovember 3, 2013
    Bus drivers are nice. Process of returning car is mildly slow. getting the car is absolutely the slowest I have ever experienced. Waited one hour in line - frequent customer said it is not unusual
  • Leah P.
    Leah ParkerOctober 22, 2013
    Call to see if they have any cars before you come over... Apparently even a reservation does not mean you get a car...
  • D A.
    D AlvaradoOctober 5, 2013
    Staff is very friendly! Ask for upgrade they will accommodate when they can!
  • Liesel W.
    Liesel WalshJuly 23, 2013
    I have so much time waiting to get out at 1 am that I could write a novela about how slow these guys are. Sweet but slow.
  • rob p.
    rob papenJuly 14, 2013
    Gold service is slipping!
  • CW P.
    CW ParrisJuly 2, 2013
    Horrible Hertz Gold here, bad selection in "Gold Choice", which is really a collection of the vehicles that nobody wants.
  • Scott B.
    Scott BienzJune 18, 2013
    Been here 5+ times
    Gold service here is a complete fraud. 3 of 4 rentals this year have not had cars available or ready.
  • Edgar H.
    Edgar HernandezJune 18, 2013
    21:00 on a Monday night, two persons behind the desk and deficit of cars. Is this any way to run a car rental?
  • John C.
    John C.June 18, 2013
    Horrible, lazy employees here!!! They could care less about helping customers! So slow!!!
  • Brittany L.
    Brittany L.June 7, 2013
    If there is long line inside, they have agents in the Gold booth outside.
  • Michael D.
    Michael D.April 22, 2013
    Last two times I've been here, there's been a problem. First no name on the gold board and had to go inside and wait in line 30 (!) minutes. Second time, no car in my assigned spot on the board!
  • Ms. E.
    Ms. EdgeApril 22, 2013
    Been here 10+ times
    Sonya, Brent, and Bryan in Gold are fantastic!
  • Matthew A.
    Matthew AmickApril 10, 2013
    Frankie Z is the best Hertz bus driver ever!! Thanks, Frankie!!!
  • Matthew W.
    Matthew WeymarMarch 17, 2013
    Returned car 4:16a. At terminal 4: 24. Pretty efficient if you ask me!
  • Donald G.
    Donald GriebFebruary 5, 2013
    Frankie Z is the man...
  • Keegan M.
    Keegan M.January 10, 2013
    They don't open til 4 am and drivers won't take you to the terminal until 4:30am. Don't book the 5 am flight, they claim the airport doesn't open before 5am. @hertz #fail
  • Bryan E.
    Bryan EverlyAugust 28, 2012
    Been here 25+ times
    Great service. As a Gold member you can pick from the Gold Choice cars if you don't like yours.
  • Israel H.
    Israel HMay 25, 2012
    Been here 10+ times
    Don't take the first flight out... They don't have 24hr return and don't open the gates till 4AM
  • Tim D.
    Tim DedmanMay 21, 2012
    Been here 25+ times
    Gold Service here stinks. Twice in one week, no name on the board.
  • Sarah C.
    Sarah CavalcantiMarch 9, 2012
    Betty was great! Very personal, excellent customer service.
  • Robert
    RobertSeptember 12, 2011
    Been here 5+ times
    Sonya is great. Her customer service has been top notch both times I have rented here.
  • Cecil B.
    Cecil BroderickAugust 7, 2011
    Great service!!
  • Terrence C.
    Terrence ChavisJuly 5, 2011
    Friendly customer service here
  • Robert
    RobertMarch 21, 2011
    Been here 5+ times
    Hit or miss service. Manager was a jerk over the phone when enquiring about prestige availability but gold office service person was great. They are not coded for prestige but had plenty of them.
  • Leah P.
    Leah PetronioMarch 21, 2011
    Great service here
  • K K.
    K KniggeNovember 30, 2010
    Been here 10+ times
    Worst gold service ever!
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