Rental Car Location and Bus Line
Laguardia Airport, New York
  • Jasmine B.
    "There is a BP gas station right across the street"(2 Tips)
    Richard W.
    "Take the Marine Terminal exit when returning."(2 Tips)
33 Tips and reviews
  • scenic views
  • takes reservations
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  • Ronny O.
    Ronny OemrawOctober 28, 2014
    Friendly staff in and out within ten minutes. Cramped lot. No parking inside if you are bringing someone there only drop off. Good variety of cars. Cars are spotless and tanked up.
  • Michael M.
    Michael MJune 5, 2015
    Been here 25+ times
    If you're in a hurry to get back to the American Airlines terminal, ask your driver to drop you off at "the crosswalk"
  • Colleen S.
    Colleen SharkieNovember 4, 2015
    Can't see the return area when it's 6am & dark outside. Parked in the wrong spot and the girl in the lot spoke to us like we were idiots.
  • Patrick H.
    Patrick HealySeptember 30, 2013
    The customer service at this location is awful. The lines and attitude require an extra 30 minutes at check-in and check-out. The good part is, insults are free. So you have that going for you.
  • Jim P.
    Jim PellegriniJune 4, 2012
    They make more mistakes here than any other Hertz I go to in the USA. Check everything before you leave.
  • Chris P.
    Chris PolloneJune 29, 2016
    Small lot. As gold member, never had a problem.
  • Noah S.
    Noah ScribnerJune 19, 2013
    Do not use this rental place ever! The staff is incompetent if you're lucky. They don't place vehicles in the right stall and make you wait while they learn their own system. Do NOT use
  • Richard W.
    Richard WalkerJanuary 21, 2011
    Take the Marine Terminal exit when returning. Coming from 495 gas on the Grand Central just before LaGuardia
  • Mike S.
    Mike SApril 1, 2013
    Been here 10+ times
    Expect to wait in line on Mondays. They never have enough cars ready, even for Gold/PC
  • Bas
    BasApril 2, 2012
    There's a gas station right off the exit, opposite Marine Terminal rd.
  • Teresa J.
    Teresa JacquesSeptember 1, 2012
    Give yourself an hour to wait in line during the day - even if you have a reservation. The manager is guaranteed to be entirely inaccessible and the employees are guaranteed to not give a shit.
  • Louis K.
    Louis KliegerApril 23, 2015
    Be careful of potholes and hills in the parking lot. Don't trip.
  • Meggan G.
    Meggan GreenDecember 7, 2012
    i'd walk in my socks through puddles of baby vomit to jfk before i rented here again. luckily there is an inter-airport shuttle.
  • Danny N.
    Danny NguyenFebruary 21, 2012
    The on demand cars were parked by the gold stall for me.
  • Derek C.
    Derek CannadyNovember 8, 2011
    Make sure your #1 Gold or be prepared to wait in line
  • Nachiket P.
    Nachiket ParatkarMay 22, 2012
    Amazing view of the flights landing.
  • Naomi B.
    Naomi BreziJune 30, 2013
    Don't expect good customer service or a friendly staff
  • Erin M.
    Erin MosowSeptember 21, 2014
    The staff is nice but they are so slow getting you in and out of here.
  • Michael M.
    Michael MDecember 8, 2011
    Been here 25+ times
    Pick up a local map so you won't get lost!
  • Gerry N.
    Gerry NgAugust 30, 2014
    Save your time and don't go to Hertz! Staff are slow and you are put on a wait list just to p/u your car. Labor day weekend ruined
  • Tina B.
    Tina BarretoJune 7, 2011
    There are 8 employees standing at the counter and only 1 is helping the line of 15 customers. . . .
  • Jasmine B.
    Jasmine BeckApril 6, 2013
    There is a BP gas station right across the street
  • Rocky V.
    Rocky ValentineJuly 27, 2013
    great customer service
  • Julie C.
    Julie CollazoOctober 10, 2012
    Been here 10+ times
    This location is chronically understaffed.
  • Christian H.
    Christian HoeppnerSeptember 20, 2012
    Been here 5+ times
    This is the worst Hertz in the world!!! I travel the globe and rent from Hertz 300+ days a year and never have I been treated so poorly or had such shitty customer service!!!
  • Jason V.
    Jason Van DinterSeptember 3, 2011
    Bring a chair! 2+ hour wait!
  • Sujay S.
    Sujay ShahOctober 19, 2015
    Been here 10+ times
    Absolutely incredulous that it takes 25 minutes for them to make alternate arrangements because a shuttle driver didn't show up. #Worst airport #return #experience ever.
  • Angela W.
    Angela W.May 3, 2016
    Been here 5+ times
    Be a #1 Club Gold Member and just avoid the office all-together if you can. Worst customer service ever.
  • Ray Michael S.
    Ray Michael SmithMay 15, 2014
    Been here 50+ times
    This place is so up and down in its service. 20 people waiting to go to airport and no bus.
  • D B.
    D BrowneSeptember 17, 2015
    Fucking miserable experience. Waited forever for shuttle. Smallest bus for large group of customers. Broken AC and battery about to die.
  • Meggan G.
    Meggan GreenNovember 30, 2012
    Worst in/out navigation in the usa. if you can choose a diff company, do!
  • Meg J.
    Meg JarrellFebruary 13, 2012
    Return area is VERY poorly marked.
  • Johann R.
    Johann R.February 13, 2016
    Nothing good here at all. Just horrible customer service and rude employees.
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