Hilton Hotels & Resorts

Hilton Los Angeles/Universal City

555 Universal Hollywood Dr, Universal City, CA 91608
Credit Cards:
Yes (incl. American Express)

Check-in for a back of house look at the world's most famous hotel brand.


Based on 960 votes

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From Hilton Los Angeles/Universal City

Loyalty Special

Get $1 off purchase at Coffee Corner upon check-in (one dollar per visit). Please present screen to your waiter upon ordering to redeem. This offer is not valid with any other offers or promotions. En

You'll unlock this special for checking in 2 times in 7 days.

One dollar per visit. This offer is not valid with any other offers or promotions.

Check-in Special

Get $2 off at Café Sierra upon check-in. (Good toward lunch or breakfast buffet only). Please show this screen to your waiter upon ordering. Enjoy!

You'll unlock this special every time you check in.

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  • Popular
  • Recent

36 Tips

People talk about:

  • "... (6 & 9 yrs). 5 min walk to Universal Studios. Friendly staff. Nice pool, hot..." (2 tips)
  • "... Nice staff. Beware: No free wifi. Variety of food options right here, in the..." (2 tips)
  • "... charge for any device connected to the internet ($7). there's no..." (4 tips)
  • Candice C.

    There is a Starbucks in the lobby

    Candice C. · September 13, 2010
  • Joanna F.

    The room is great..... also love the welcome goodies in the room!!! Yeaaaa

    Joanna F. · August 5, 2010
  • Lorie B.

    Thanks for visiting everyone! I love working here in Universal City, and I hope to see all of you soon... in the lobby or at the Cafe Sierra Restaurant. Read more

    Lorie B. · March 23, 2010
  • Jeremy

    Charges for WiFi. BUT they do offer a 1 hour "complimentary" code that they claim can only be used in the lobby. What they don't tell you...the code works in your room AND it can be used over again.

    Jeremy · August 31, 2012
  • Larry O.

    No free wi-fi = sad.

    Larry O. · August 13, 2011
  • Kory A.

    You can walk to Universal or take a complimentary shuttle.

    Kory A. · June 22, 2011
  • Mohammad I.

    good services, nice staffs here...:)

    Mohammad I. · June 5, 2012
  • Jonathan G.

    The internet -- even hard wired -- is terrible.

    Jonathan G. · June 7, 2011
  • Neth

    Staff takes pride with working in this hotel and will do the best to help you. You just have to ask them!

    Neth · April 24, 2011
  • Shannon T.

    King Crab :)

    Shannon T. · September 5, 2010
  • Craig D.

    Super staff, buffet is Vegas worthy.

    Craig D. · March 8, 2010
  • Verna

    Very nice staff but avoid staying here (at all costs) if you're traveling for with work. tourist trap for families + thin walls = screaming children on surround sound. No way you're getting any sleep.

    Verna · September 12, 2013
  • Patricia Lynn L.

    The whole family went down to the pool played a bit then hit the hot water. Now settling down and looking forward to Universal Studios

    Patricia Lynn L. · June 8, 2013
  • Pete I.

    Great experience for me and my family (6 & 9 yrs). 5 min walk to Universal Studios. Friendly staff. Nice pool, hot tub, and workout facility. Only gripe is the price for parking & WiFi but it's L.A.

    Pete I. · March 17, 2013
  • Aga A.

    Rooms are rather uninspiring but I suppose the location and the views make up for it. Clean and comfortable. Nice staff. Beware: No free wifi. Variety of food options right here, in the hotel.

    Aga A. · March 6, 2013
  • Sadey D.

    Average hotel. Needs a major facelift. Not really worth the money. But there is a "Starbucks" in the lobby.

    Sadey D. · February 22, 2013
  • Poet V.

    Great service, from the doorman, to the bell hop, front desk staff, and concierge. They treat me like royalty. Just fabulous!!!

    Poet V. · August 22, 2012
  • Wade H.

    Bring ur own pillow and alcohol :-)

    Wade H. · January 18, 2012
  • Sabrina P.

    they charge for any device connected to the internet ($7). there's no complementary breakfast, but there is a buffet for ($22).

    Sabrina P. · October 30, 2011
  • Cathy K.

    get the white

    Cathy K. · September 21, 2011
  • Nolan T.

    Great service at breakfast! Not so great service in the bar in the evening!

    Nolan T. · April 24, 2011
  • Lorie T.

    The staff here will make your stay magical. I suggest you don't miss the wonderful Seafood Buffet!

    Lorie T. · January 6, 2011
  • Candice C.

    On weekends there is a dinner buffet featuring a chocolate fountain and a white chocolate fountain. Heaven

    Candice C. · September 13, 2010
  • Jacob M.

    They now have Free WiFi in the rooms, but beware the complimentary level is quite slow and prone to dropped connections.

    Jacob M. · March 3
  • Andrea M.

    $7.95 Internet charge per connection is steep compared with other US hotels but still cheap compared to Australia!

    Andrea M. · December 8, 2013
  • Los Angeles

    From its hilltop location, the 24-story hotel offers panoramic views of the Hollywood Hills, the San Fernando Valley and the mountains beyond.

    Los Angeles · December 4, 2013
  • Ashley

    Free mobile hotspot if you have AT&T! Sweet!

    Ashley · October 19, 2013
  • Tim M.

    Fantastic service. Free shuttle to Universal but worth the 5min stroll

    Tim M. · September 19, 2013
  • S W.

    Not only is parking expensive but there is am early checkin fee of $25. It doesn't matter if you are a Hilton member or not!

    S W. · September 5, 2013
  • Matt P.

    I love this place I've been here befor

    Matt P. · February 19, 2013
  • Ernst

    Good hotel, but beware of poor Internet connectivity. No free wifi, except for an hour in the lobby if you ask for a voucher. Is this actually still possible in 2012?

    Ernst · August 16, 2012
  • Tom

    A little run down, but close to City Walk/Universal Studios & the Metro Red Line. Walls are very thin here, so expect to receive a complaint if you are watching TV after midnight. :(

    Tom · June 22, 2012
  • Pierre P.

    This place is a giant hot ass of a hotel that cannot coordinate the Hollywood half marathon registration.

    Pierre P. · April 6, 2012
  • Laura H.

    The happy hour egg rolls are yummy...and free.

    Laura H. · April 18, 2011
  • Monica S.

    No hair dryers provided in rooms. Make sure you pack one!

    Monica S. · November 11, 2009
  • Eduardo R.

    K haces aya wey??

    Eduardo R. · October 9, 2011

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