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Hilton Hotels & Resorts

Hilton San Francisco Union Square

Hotel and Meeting Room
Tenderloin, San Francisco
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7.1/10
1,125
ratings
  • Haider A.
    "Try to get a room on the higher floor in tower 1."(23 Tips)
    Callum T.
    "Connect to hhonors to get free wifi in the lobby."(12 Tips)
    Ryan S.
    "The urban tavern is fantastic."(6 Tips)
    Amanda V.
    "Take in the amazing view, and use me as the soundtrack of your life"(22 Tips)
288 Tips and reviews
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  • Reagan A.
    Reagan A.July 12, 2012
    Been here 10+ times
    Love this Hilton! I always stay here when in SF. Tower 3s renovated rooms are awesome. Reminiscent of a W standard room. Be sure and avoid walking into the Tenderloin after dark. Can be a bit sketch.
    Upvoted Oct 12
  • Veronica W.
    Veronica WallsDecember 15, 2015
    Been here 5+ times
    The bar is in the 45th floor great view, our check in was great, our renovating room was great, furniture was old, Nora, Elain from front desk where great, also David and Melvin Bartenders
  • Carol C.
    Carol CecilJune 13, 2014
    Been here 10+ times
    Ask for a room in Tower 1 that is an even number on a high floor beginning with 70 ie. 1-3370, you will get an amazing view of downtown, the water, and AT&T Park!
  • Jonathan J.
    Jonathan JohnsAugust 6, 2014
    Been here 10+ times
    Home to several conferences and conventions, including JavaOne, this Hotel has many amenities. Fantastic access to local landmarks, great restaurants, huge lobby for impromptu meetings, luxury rooms.
  • James M.
    James MorelliJune 21, 2013
    If you're looking for a quiet hotel, this one isn't for you (lots of families w/ kids) but it has a great central location and is a good jumping off point for your adventures in the rest of the city.
  • David S.
    David S.January 9, 2014
    Been here 5+ times
    Even if you don't have a car, be sure to check out the parking garage entrance. A typically boring space has been made very cool, and it's worth the few extra minutes to see it.
  • National Car Rental
    Just steps from storied SF neighborhoods, stay here and you’ll be at the center of it all. If you're looking to get some work done, rooms come with a work desk. FYI - free Wi-Fi is only in the lobby.
  • Keith F.
    KJ Landis is one the besy servers we have ever had. She works at Urban Cafe. The food was unbelievable great. I recommend the scallops
  • Alex M.
    Alex MartinAugust 1, 2012
    Free water, all you can drink... just turn on the tap in your bathroom. This is a hotel, not a resort. If you want good prices and friendly service, go outside and find them. You're in San Francisco!
  • Lauren H.
    Lauren HarrisonDecember 5, 2012
    The service was amazing, when I mentioned that I didn't feel safe going out front to smoke they upgraded me to a suite on 32nd floor Tower 1 with a balcony for free so I didn't have too!
  • Jonathan D.
    Jonathan DagleAugust 17, 2015
    While renovations are underway, dining is open on 47th floor. Great view. Among SF's best.
  • Meli
    MeliDecember 19, 2016
    If they try to sell you wifi, don't buy it. They'll then try to get you to sign up for some free membership where you get to use wifi free during your stay. Wifi is $40/day, which adds up!
  • Phoebe V.
    Phoebe VenkatFebruary 7, 2014
    Been here 10+ times
    Tulio is great! He is one of the team members minding the gym. He noticed I had a phone and no headphones and went and got me a pair. Proactive customer service!
  • Haider A.
    Haider AliJuly 15, 2014
    Try to get a room on the higher floor in tower 1. They have excellent views of the downtown and the Bay
  • Andy K.
    Andy KriebelDecember 7, 2013
    Been here 5+ times
    Incredible view of the Golden Gate Bridge from Tower 1. This is from the 44th floor.
  • David S.
    David S.January 12, 2014
    Been here 5+ times
    Town car to the airport is definitely worth it. Costs about as much as a cab, but so much more pleasant. Ask the bell desk to set you up.
  • Luckyxleaf
    LuckyxleafSeptember 7, 2013
    Been here 5+ times
    complimentary bottled water @ front desk (Hh program). Starbucks inside $2 more, exit the hotel then turn right-two starbucks in 2 blocks. Parking $50/day (unlimited access 24hr). Warm small pool.
  • Eric P.
    Eric PreuslerJune 14, 2013
    Been here 5+ times
    Cable car stop is a couple blocks away for anything outside walking distance. Ask doorman for a towncar to the airport: $40 + tip is least expensive & a nice way to ride.
  • Phil B.
    Phil BushApril 4, 2013
    Higher floors have a great view! Urban Tavern is not that great, better places around the area. Make sure you stay in a Tower where the workout Room is!
  • John C.
    John CDecember 8, 2014
    Been here 5+ times
    Rooms are decent and so is location but the breakfast buffet is steep ($29) plus 15% gratuity on ALL checks. Walk a block or two and save! Probably the case with all San Fran hotels though.
  • Felipe B.
    Felipe BayAugust 30, 2014
    Been here 5+ times
    Prefer parking across the street at Mason O'Farrell Garage, it's cheaper. Long queues at the Starbucks in the lobby for breakfasts (you can use your breakfast tickets there).
  • Jenni S.
    Make sure you are a Hilton Honors member to get better perks. Rooms are being renovated which is good. Staff is Amazing and very helpful.
  • Carolita R.
    Carolita RoOctober 26, 2012
    Patti at the concierge desk is great! She will make sure to get you the best deals on tours and recommend really good food places! Very helpful! If only I could take her home to Mexico with me!
  • Aaron Jacob W.
    Aaron Jacob WillmanApril 10, 2013
    Been here 5+ times
    North two blocks and west two blocks you'll find a darling little cafe in the Tendernob called "Farm:Table" that has become one of my favorites in the city. Really good coffee there.
  • Brad L.
    Brad LaiOctober 27, 2014
    A great space for an awesome charity event! All the staff are very friendly and helpful.
  • David B.
    David BowserSeptember 11, 2014
    The breakfast buffet included in our family rate was worth it. But free wifi in the rooms would be a welcome addition in these times.
  • Brittany S.
    Brittany SherrillMarch 18, 2013
    No free wifi, breakfast or any amenities. Bed like a rock. Honestly I'd take my chances with the Hampton Inn for much cheaper. Don't turn left when leaving this hotel. Best restaurants to the right.
  • Chris P.
    Chris PrinceJune 18, 2011
    Been here 5+ times
    Talk to Security Guards in white. They know some of the best kept secrets. Want to see the City Skyline? Talk to the guards. If there is nothing going on at the 46th Fl, the guards can give tour.
  • Erica J. S.
    Erica J. SimpsonMay 7, 2013
    The lobby has great docking stations although you won't get much work done because the people watching is off the hook!
  • Alexander M.
    Alexander MironenkoSeptember 25, 2013
    Cool oracle javaone event in Hilton and Moscone center. A lot of people, cool dishes and nice environment
  • Trulia Pro
    Trulia ProJuly 17, 2012
    Welcome to Inman Connect! Our tip: The lobby is the place to be. The columns have power outlets and the WiFi is free.
  • Rewan P.
    Rewan PartiJune 10, 2015
    Not the best Hilton property amongst their portfolio for the price point. Get the high floors with the bay view. Also carry bottles of water since they do not keep them in your room.
  • Johnny S.
    Johnny SemonichMay 22, 2011
    Been here 5+ times
    Suites are small, but comfortable.. Lots to do around hotel good wi Fi if gold star member.. Good place to stay if only needed for a place to sleep
  • Gary B.
    Gary BlakeAugust 26, 2012
    Been here 10+ times
    Use the lifts to the right of the Lobby even if in Tower 3 as its much quicker
  • Spencer H.
    Spencer HudsonFebruary 2, 2013
    Great hotel spending time and money renovating rooms. The staff are super helpful. Would highly recommend.
  • Bing Z.
    Bing ZhangJuly 26, 2011
    Make sure to ask The key to in-room bar when checking in at reception! We waited for an hour to have them deliver the key to our room last night!
  • k p.
    k pMay 12, 2013
    Outdoor heated pool and hot tub on 16th floor. The wind is blocked on all sides. We had the place all to ourselves.
  • shawngo
    shawngoApril 23, 2010
    Been here 5+ times
    The airport shuttle can be late, YOU CAN'T! The Pick-Up Time on the shuttle arrangement is the vendor's time. Be there (E side of Hilton) before the Start Time! This is for shuttles after 4:30pm.
  • Callum T.
    Callum ThompsonAugust 8, 2014
    Connect to hhonors to get free wifi in the lobby. You'll need to be a gold or diamond HHonors member to get complimentary in-room wifi though.
  • jiresell
    jiresellOctober 3, 2016
    Great location, convenient to all the shopping and restaurants in the Union Square area!
  • Paris B.
    Paris Buttfield-AddisonAugust 27, 2013
    Been here 50+ times
    WiFi session from the lobby will continue in your room (and continue being free) if you keep the computer/device active.
  • Marcelo C.
    Marcelo CastroJune 7
    Been here 10+ times
    Great location of the biggest hotel in the west coast. However, this is the only big here. Small bathroom, small gym, small pool...
  • Roy D.
    Roy DubeOctober 2, 2012
    Been here 5+ times
    If you have decent HHonors status - Ask for one of the remodeled HHonors rooms - They are awesome!
  • Dana F.
    Dana FisherMarch 15, 2012
    Award for fitting every bathroom fixture into smallest possible amount of space! HUGE room, postage stamp of a bathroom!
  • Meredith
    MeredithMay 21, 2015
    It's the largest hotel on the West coast! Parking sucks and is pretty expensive, so I recommend taking public transit to get here.
  • Todd W.
    Todd WeisrockSeptember 27, 2012
    Been here 5+ times
    This Hilton has eliminated the exec lounge for HHonors elite members and now for free breakfast you must wait in a huge Starbucks line in the lobby. Boo! Hilton Fin Dist better for biz travelers.
  • Best R.
    Rooms are a little small. Bathrooms definitely small. Overall not a bad place to stay.... No good food or drink options on site. Registration line can get rather long as this is a popular place!
  • Upen
    UpenJune 24, 2012
    Tower 1 is obviously the best. Take cable car down the street and head to the pier
  • Beverly S.
    Beverly SteinerJuly 27, 2011
    go to Zero Zero restaurant not too far away! spectacular food and a great wonderful drink called the Strawberry Bandit. Great atmosphere too!
  • Matt D.
    Matt DuffyJanuary 30, 2012
    Been here 10+ times
    If you like Indian food Naan n curry is across the street. Great food and open all night.
  • AvePoint
    AvePointFebruary 24, 2012
    SPTechCon 2012: Join Randy Williams in the Grand Ballroom Salon A on Monday (2/27) at 12:45pm for “SharePoint Governance Enforcement: Taking Corrective Actions to Meet Evolving Organizational Needs”. Read more
  • JJ M.
    JJ MorungaMarch 25, 2016
    The view from the 47th floor is pretty awesome!
  • DHR.com
    DHR.comApril 11, 2012
    Go to the 16th floor deck and hang out at the outdoor pool and jacuzzi, excellent for an afternoon of relaxation.
  • Gilt City
    Gilt CityMay 27, 2011
    On June 18, Kristi Yamaguchi and an all-star cast of dancers throw a one-night-only extravaganza for the Always Dream Foundation. Relish a reception with the "Dancing With The Stars" cast (and more).
  • Gordon C.
    Gordon CoreyAugust 29, 2013
    Been here 5+ times
    Nice place to stay. Close to many things to do and places to eat. Second time here.
  • Jason F.
    Jason FareSeptember 3, 2011
    Been here 5+ times
    If you can get breakfast certificates (gold+ hhonors), make sure you get the "complete" breakfast and not the "continental" breakfast.
  • ajbulnes a.
    urban tavern fancier than necessary the hotel is conveniently located @ union square
  • Jules B.
    Jules BelcherOctober 16, 2014
    Very nice, if a little dated on some floors. Very nice staff and an outdoor pool and spa.
  • Ty F.
    Ty FrancisNovember 7, 2010
    Been here 10+ times
    Don't take the Gold Card 'Complimentary Continental Breakfast' if you ACTUALLY want breakfast. Its a starbucks, apple and croissant, you line up with a thousand others and have to eat in the lobby!
  • Stacy D.
    Stacy DubucFebruary 4, 2011
    Get a room with a balcony and city view...view is outstanding! Can see Coit Tower to AT & T Park.
  • Marianita F.
    Marianita FdzSeptember 10, 2013
    Excellent location! At morning you can have your Starbucks immediately. Nice hotel (:
  • Jessica R.
    Jessica RieneckerMay 22, 2011
    Been here 5+ times
    The restaurant is a little pricy. The concierge directed me across the street to Old Siam which was inexpensive, delicious Thai food.
  • Kat N.
    Kat NMay 14, 2014
    Been here 5+ times
    Be sure to head up to the top floor lounge. Beautiful view of the city!
  • GS Raju
    GS RajuJuly 13
    Fantastic city view from 46th floor, the restaurant. It's the top floor don't miss.
  • Fabi M.
    Fabi MafraOctober 9, 2013
    Kind staff, clean room and the breakfast at tavern is wonderful (but not included). The parking is too expensive and small.
  • Hugo T.
    Hugo TelloJuly 3, 2013
    Do not eat at the urban cafe unless you have a company's account if you walk out of the premises to your right ( Powell st ) you will found good places and half of the price enjoy your stay
  • AvePoint
    AvePointFebruary 24, 2012
    SPTechCon 2012: Watch the Lightning Talks on Monday (2/27) at 4:45pm, featuring AvePoint's Randy Williams on "Optimizing Storage Costs: Saving Dollars and Making Sense". Read more
  • Daniel C.
    Daniel ChunMarch 7, 2012
    Been here 5+ times
    Would stay here again. Use the express elevator if you're on a high floor. Take it to the top and then take a regular elevator down to your floor.
  • Sergio M. 🇲🇽🇧🇷🇱🇷 R.
    Sergio M. 🇲🇽🇧🇷🇱🇷 RodriguesDecember 31, 2014
    Been here 10+ times
    The new urban contemporary rooms are absolutely tiny! Come on Hilton!
  • Kyle M.
    Kyle MooreAugust 29, 2014
    Concierge has a boarding pass printing kiosk and is very helpful teaching public transportation 101.
  • Nikki B.
    Nikki BeauchampSeptember 7, 2015
    Been here 25+ times
    For the prices they are asking the service levels need to improve. Ask for tower 1 but not super close to city scape (above 30th floor but below maybe 44). Renovations of lobby messing with services
  • Jonathan L.
    Jonathan LJune 20, 2012
    Good, central location near mass transit, and free wifi with a HHonors stay.
  • Tim P.
    Tim PursellJuly 15, 2015
    Bathrooms are shabby but always accessible. And taking a leak in the TL can be a challenge.
  • Andrew P.
    Andrew PantyukhinJune 8, 2013
    Been here 5+ times
    Free WiFi and power in the lobby, which is mysteriously more vacant than many other places in the neighborhood. Starbucks charges a premium though.
  • Jess T.
    Jess TonnApril 5, 2012
    Go to the 46th floor, Terrace 1, for phenomenal view of the city.
  • Tina B.
    Tina BallingerApril 15, 2011
    If AT&T is your cell carrier don't expect to make/receive calls very well here. I'm in tower 3 and only have bars in one square ft in my room. No coverage in conference area. Pretty much lobby only.
  • Tonya T.
    Tonya ThompsonJune 5, 2011
    The pool and hot tub are heated and a nice place to unwind after a long day!
  • AvePoint
    AvePointFebruary 24, 2012
    SPTechCon 2012: Visit AvePoint's booth (#201) on Tuesday (2/28) at 3:15pm for a free book signing by Randy Williams, author of SharePoint 2010 Administration Instant Reference. Read more
  • Chris M.
    Chris MurphyApril 8, 2013
    Been here 10+ times
    Checkout the disused restaurant on the top floor, great views of the city
  • Magesh S.
    Magesh SundaramOctober 26, 2014
    "No upgrade available" for Hhonors Gold status despite calling ahead and asking. 5 nites in a small boxy room😕
  • Bjørn Max W.
    Bjørn Max WagenerApril 1, 2014
    Been here 5+ times
    Great service, friendly staff, free WiFi and comfortable rooms.
  • Kristin B.
    Kristin BedardJuly 15, 2010
    Been here 5+ times
    Urban Tavern is great for lunch. Fresh local organic ingredients. Try the ham and egg sandwich with chips.
  • Laur.ie F.
    Laur.ie FSeptember 6, 2012
    For the cost of this place accomdations are just average for the standard room. Room is ok but bathroom is very small and not made for shorter people, the sink was level with my chest and Im 5'1"
  • Josh B.
    Josh BathJuly 27, 2011
    The lobby has free wifi ... The columns have plugs ... Great for recharging phones & iPads
  • Brandon D.
    Brandon DudleySeptember 27
    Been here 5+ times
    Great for conference and some excellent views from bar
  • Lori C.
    Lori C.May 22, 2011
    Free WIFI if you're a HHonors Member. Free daily breakfast at Starbuck's if you're a gold member.
  • Edward R.
    Edward RoskeOctober 6, 2011
    Been here 10+ times
    The water pressure is horrendous and the bathrooms just have sinks: no tubs. Plan for extra time to bathe or just stay in a different hotel.
  • William S.
    William ShiflettNovember 4, 2012
    1st hotel I've been in w/o mini fridge. Otherwise, very nice place to stay.
  • Bill M.
    Bill MacApril 29, 2010
    If you want to work out in the morning, get there as soon as it opens at 5, because all the machines are occupied in within 20 minutes.
  • mylifeisgorgeous
    mylifeisgorgeousOctober 23, 2011
    It is a big hotel but it's location is perfect.333 O'Farrell StreetPhone: (+1) 415 771 1400http://www1.hilton.com/en_US/hi/hotel/SFOFHHH-Hilton-San-Francisco-California/index.do Read more
  • Harriet R.
    Harriet RuffNovember 13, 2015
    Been here 10+ times
    Good big modern rooms. Bad breakfast unless you're diamond. Hotel is too busy and the check in queue is awful. Stay in the financial district Hilton instead!
  • Carly F.
    Carly FranklinJuly 4, 2010
    Been here 5+ times
    Nice hotel but there's no fridge in the room unless you pay $15. Meanwhile, there's a fridge for the mini bar, stuffed with seriously overpriced snacks & drinks. Also no free wifi. Come on Hilton!
  • Joe T.
    Joe ToddOctober 22, 2011
    Been here 50+ times
    The lobby is a great place to meet friends, have a glass of wine before going out for dinner.
  • Brian C.
    Brian CopelandJuly 13, 2010
    Been here 10+ times
    Walk out the front door. Turn right. Go 2 blocks to Cako Bakery for cupcakes at 211 O'Farrell. Go for the red velvet!
  • Eric M.
    Eric MeyerAugust 17, 2011
    Been here 25+ times
    If you're gold you get screwed on the breakfast. Can't get any if the hot stuff without paying $10. Go to the financial
  • Irik
    IrikOctober 5, 2011
    If you come in past midnight you need to show your room key to security guards at the door.
  • Jose B.
    Jose BalvaneraJuly 22, 2011
    Beautiful hotel, great service and marvelous location. Totally worth it.
  • Jennie D.
    Jennie DMay 25, 2011
    Rooms are pretty efficient built so very little space. Valet will charge you an arm and a leg!
  • Jeff R.
    Jeff RothenbergMay 5, 2014
    Old, outdated hotel in a real crappy part of town (the tenderloin) but it seems to be a capable hotel for business travelers downtown.
  • Keith F.
    Scallops were amazing at the Urban Cafe
  • Saeed A.
    Saeed AlZahraniJuly 25, 2014
    next to Hilton around on Market St. "Coffee beans& Tea leafs" excellent w/ facility.
  • Genki S.
    Genki SugimotoSeptember 19, 2014
    good gym, various machines and dumbbells available. but no squat lack, so not for the legs days.
  • Tom S.
    Tom SzriberAugust 12, 2014
    The lobby looks like 90's. But the rooms are modern and comfortable.
  • Chris G.
    Chris G.August 24, 2013
    Been here 10+ times
    New safes in room are too small for most laptops and cameras. Take your stuff with you.
  • Lane C.
    Lane CollinsJanuary 16
    The contemporary style rooms are okay, but the hotel itself is enormous and sort of feels like staying in an airport terminal. Not a big fan.
  • Amanda V.
    Amanda Van WestMay 7, 2012
    Take in the amazing view, and use me as the soundtrack of your life
  • Laila K.
    Laila KJune 19, 2014
    Service un polite , u deserve a star for location other than that ur starbucks is over priced ,network is baaaaaad beyond bad ,unfriendly staff the one good person who was nice is gwadalopi
  • Laurel G.
    Laurel Green-CrawfordOctober 1, 2011
    Been here 5+ times
    More Tenderloin than Union Square, but the neighborhood's actually safe enough. Unloading your car is a pain though.
  • Twan V.
    Twan VrintsAugust 14, 2015
    Been here 5+ times
    Perfect event venue <3
  • Sergio M. 🇲🇽🇧🇷🇱🇷 R.
    Sergio M. 🇲🇽🇧🇷🇱🇷 RodriguesDecember 31, 2014
    Been here 10+ times
    If you are looking for risky fun, there's a lot of prostitutes offering their services at the hotel door. #fail
  • Frank D.
    Frank DJune 20, 2013
    Great area to walk the kids around at night. Not! Holy shit SF, clean up your aggressive homeless BS.
  • Gregory L.
    Gregory LoweJuly 4, 2013
    One of the best equipped hotel gyms I've seen.
  • Melissa l.
    Melissa ludkeJanuary 18, 2016
    Been here 5+ times
    Very beautiful views. But some things were falling apart in our room...
  • Doc R.
    Doc RAugust 19, 2013
    Been here 5+ times
    Zalika Collins is outstanding ! Great problem solver!
  • Adrian L.
    Adrian LeungSeptember 25, 2011
    Been here 5+ times
    There is still no executive lounge for gold or diamond members! For the price it charges and how busy the hotel is, there is no excuse for not having a real lounge!
  • Kumar S.
    Kumar SanehiMay 15, 2014
    I'm not a fan of this hotel. No concierge lounge and rooms are dated. Forget upgrades or free water/snack. Everything overpriced including $52 per day valet.
  • Nato Z.
    Nato ZuazuaJuly 19, 2013
    great staff / good gym / slippery bathtub
  • Jed
    JedAugust 12, 2012
    Been here 5+ times
    Don't forget your room card to get past security at night!!!
  • Nicole R.
    Nicole RichieOctober 19, 2015
    2nd Floor 5 Star Sport Bar... Awesome!!!
  • Troy L.
    Troy LeytusJanuary 16, 2012
    Tower 1 has great views, especially from the 41st floor!
  • Brittany N.
    Brittany NicoleOctober 1, 2014
    Great location. Close to shopping and restaurants.
  • Ryan R.
    Ryan RiehleOctober 6, 2013
    A lot of the rooms offer a great view of San Fran!
  • Doug B.
    Doug BaerJune 27, 2015
    Been here 25+ times
    There is another Starbucks just down the street if the one in the lobby here gets too crowded.
  • Doug M.
    Doug MakishimaSeptember 8, 2014
    Quick walk to Union Square. Great city views.
  • Be A.
    Be AndradaNovember 16, 2014
    I strongly do not reccomend this hotel. Wi-Fi is expensive, the staff are confuse. They sent a security agent in my room saying that my reservation is over, after that they apologized me.
  • BackAgent
    BackAgentJuly 10, 2013
    Having a great time in San Fran at Real Estate Connect by Inman Connect #ICSF
  • Lauren S.
    Lauren SnowMay 25, 2013
    This is a nice hotel. However don't pay for a suite because they are very small even for a two bedroom suite.
  • Paul N.
    Paul NarsavageDecember 11, 2010
    Been here 10+ times
    Half block away on Mason St is a Lori's Diner. Great food and 24-hrs!
  • Kanya J.
    Kanya JonesJuly 21, 2012
    Get a free glass of wine/beer with a checkin to UrbanTavern!
  • Nic B.
    Nic BMay 18, 2014
    Been here 5+ times
    Make sure you get a ticket from Valet, GOD help you if you don't!
  • Jason K.
    Jason KusnerNovember 7, 2010
    if you are an HHONORS member you can get free water in your mini fridge
  • Kathy J.
    Kathy JaggiApril 12, 2010
    The jr suites can have more living space than the full suites due to a single bathroom and less closest space. Save your money and go jr.
  • Jônatas
    JônatasMay 20, 2014
    Very bad! Expensive parking 47,00, old rooms, no security access to the hotel, anyone can in or out, bad staff, small safe inside the rooms, no fridge in the rooms except if you pay 15,00! An assault!
  • Doc R.
    Doc RAugust 15, 2013
    Been here 5+ times
    Something is really wrong when regular checkin moves faster than HH!
  • Carlos
    CarlosSeptember 21, 2012
    Go to Starbucks 1 block away / right on O'Farrell for lower prices on items and much better customer service.
  • Marlin B.
    Marlin BatesJanuary 14, 2016
    Nice. The line for the free coffee/danish in the morning is just ridiculous.
  • Peter B.
    Peter BrewerJuly 27, 2011
    Been here 10+ times
    Make sure you check out the tie that Todd Carpenter is wearing today. Very 'Professional' #icsf
  • Paul in L.
    Paul in LondonSeptember 19, 2014
    Lobby is just a giant Starbucks. And the only place for free wifi in this bloated hotel...
  • Stefan W.
    Stefan WillDecember 14, 2013
    If you like you like to stand in line for a really long time, go to the Starbucks in the lobby.
  • Pranoy G.
    Pranoy GhoshDecember 11, 2013
    Exorbitant wireless charges and rather lacking in terms of the toiletries. Had better facilities in budget hotels in Tokyo!
  • Brian T.
    Brian ThompsonApril 16, 2013
    Been here 50+ times
    Renovated HHonors Floor rooms are nice, awkwardly small bathroom sinks are too close to mirror
  • Šimon V.
    Šimon VostrýJuly 23, 2011
    Access wifi in lobby first for free and then it will be free in your room too :)
  • Ansel W.
    I like the rooms they do them right
  • Matthew A.
    Matthew AnthonyMay 29, 2012
    No mini fridge, ac doesnt work, no free business ctr, rm didnt have 2 waters, maids knock on door at 8am, 8 person hot tub for 1900+ rms
  • Tom V.
    Tom VerbekeSeptember 16, 2011
    Great health club!! Walk down to Tower 1, use guest key card to get in!!
  • Amanda C.
    Amanda CarlFebruary 1
    Been here 5+ times
    This hotel is so frustrating. Constantly jammed with people, you have to wait 20 mins just to get seated for breakfast.
  • Stacey H.
    Stacey HarmonJuly 15, 2010
    Been here 10+ times
    Ask the front desk for a bottle of water. Way cheaper than the room minibar!
  • Nancy C.
    Nancy ColeApril 3, 2012
    At NTC? Come see Nancy Schwartz, Mark Horvath, Cara Jones and Nancy Farese Thurs at 10:30 for Visual Storytelling wisdom!
  • Alazza A.
    Alazza AlhootiMay 14, 2016
    Its not safe at all, we parked our car in the hotel parking that we paid 65$ per day. Someone broke our car window and stole whatever left in the car and the security didn't do anything :\
  • cstone x.
    cstone xJanuary 4, 2013
    Been here 5+ times
    The public men's rooms do not have infant changing tables. Super lame.
  • AvePoint
    AvePointFebruary 24, 2012
    SPTechCon 2012: Visit AvePoint's booth (#201) in the Exhibit Hall on Tuesday, February 28, or Wednesday, February 29. Read more
  • Sona M.
    Sona MehringSeptember 28, 2011
    Town car to airport great option .. $40 makes of smart opting too
  • Alexandre P.
    Alexandre PolozoffMarch 13, 2010
    Been here 50+ times
    I've given up on using the gym in the mornings. It is normally packed. Especially when a convention is at the hotel. I go street running instead.
  • Geordie E.
    Geordie E.September 17, 2012
    Been here 10+ times
    Two blocks to King of Thai for great Thai food.
  • Arian E.
    Arian EvansApril 21, 2015
    The cops/pigs outside are outrageous. Threatened to kick me out of the hotel tonight. Once I asked why the short pig was a belligerent asshole he backed off quickly. He was looking for a fight. #loser
  • Chris K.
    Chris KrystalowichSeptember 11, 2013
    Avoid the Starbucks in the lobby, there are 3 within 2 blocks of the hotel.
  • Tammy M.
    Tammy McCrayDecember 15, 2015
    Don't forget to enjoy the jacuzzi at night.
  • Jared W.
    Jared WilbanksJuly 30, 2010
    NOTHING in this place is free. Thought I'd take advantage of the treadmill in the fitness room, but they wanted $15 a day! I'll take the streets, thank you very much. At least THEY are free.
  • Omar a.
    Omar al-D 🇶🇦August 20, 2014
    Great location - everything is close!
  • Inbal B.
    Inbal BartalMay 25, 2014
    Cafe mason across the street has great breakfast!
  • Jeremy B.
    Jeremy BishopMarch 17, 2011
    They provide soap, shampoo, and towels in your room.
  • Fran S.
    Fran SuApril 8, 2016
    Location is good. Some rooms need upgrade. Always seems to be running events.
  • Nicky C.
    Nicky CowellSeptember 28, 2013
    Bloody awful hotel. Not enough plugs. My colleague and I got bitten in the room. Reception staff are frosty. Vending machine broke but still took money. Tired and dated.
  • Ryan S.
    Ryan SwindallMarch 6, 2013
    The urban tavern is fantastic.
  • Lyn H.
    Lyn HJune 9, 2010
    Nice stay. Friendly staff. Lobby Starbucks charges big bucks. Walk a block down and save.
  • Sofia D.
    Sofia DvoynosJune 1, 2014
    Outdated and huge. With lots of drunk and weird people.
  • Filip D.
    Filip DimovskiOctober 12, 2013
    Good location, nice rooms, rude staff, the hotel is crowded with non guest.
  • Devon L.
    Devon LApril 24, 2011
    Ken at the Conceirge desk is very informative and helpful!!
  • Brad D.
    Brad DAugust 16, 2015
    A necessary evil if you attend Causal Connect.
  • Allison K.
    Allison KasicJanuary 4, 2016
    Been here 5+ times
    Probably the worst Hilton I've stayed at. Super loud, post stamp of a bathroom, and unsavory characters roaming the lobby and surrounding streets.
  • Mucho C.
    Mucho Comida™January 15, 2013
    Been here 5+ times
    The old Assistant Director of F&B here was fucking amazing. Enjoy.
  • Jill H.
    Jill HarrisonJuly 26, 2015
    Great pool and hot tub deck!
  • Myung
    MyungSeptember 17, 2013
    room is clean and staff are friendly.
  • Chris P.
    Chris PolicinoJune 21, 2012
    Lots of noise between rooms and floors in tower 1. Wouldn't recommend this tower.
  • Martha S.
    Martha SmithJuly 18, 2010
    Awesome hotel but Urban Tavern is ridic pricey. $75 for breakfast for two--who are they kidding?
  • Ivonne
    IvonneAugust 29, 2012
    Been here 10+ times
    Bring your own mifi or tethering solution. I'm downloading at 10 KB/sec.....
  • KeLLy <3
    KeLLy <3August 10, 2012
    Clean and in a great location!
  • Rodrigo A.
    Rodrigo ArtaviaNovember 27, 2014
    Location is perfect
  • shawngo
    shawngoApril 22, 2010
    Been here 5+ times
    No free wifi, fail. Prices at hotel starbucks are at least dbl price. Obis will sing to you for a small donation. Paris makes room calls for a small donation; r3w7!!
  • Son D.
    Son Doan HoangSeptember 10, 2012
    Been here 5+ times
    No drinking water in room, no free WiFi, 12$ daily for super extreme hyper slow WiFi. Come on Hilton, you can do better than that!
  • . ..
    . .April 22, 2010
    Been here 5+ times
    Nice place to stay. Ppl usually forget to close the curtains when their changing.
  • Vadim M.
    Vadim MialikJanuary 19, 2012
    Some tables have fresh flowers smells wonderful
  • Inman News
    Inman NewsJune 17, 2013
    Home of Inman News' Real Estate Connect SF July 10-12!
  • Paul N.
    Paul NarsavageDecember 12, 2010
    Been here 10+ times
    if you're looking for a bottle of alcohol, skip "Fred's" and go a block up Mason St to "International House" ... bottles are $10 cheaper.
  • Bevson
    BevsonApril 6, 2012
    Been here 5+ times
    Super Shuttle leaves from the garage not the front door.
  • Ed U.
    Ed UthmanMay 26, 2012
    I have 5 bars on AT&T from Tower 3, 16th floor.
  • Queena D.
    Queena DescheneOctober 15, 2014
    Park in another garage to save $$$
  • Mari G.
    Mari GoldenAugust 8, 2011
    Been here 5+ times
    Steve at the Concierge desk is the best!
  • Lothaire R.
    Lothaire RuellanFebruary 28, 2011
    Prices in the starbucks in the lobby are about $1 higher than the one that's outside half a block away.
  • Wan Wan
    Wan WanDecember 11, 2011
    Go get the free chocolate while you are check in :)
  • Krzysztof L.
    Krzysztof L.October 1
    what a view!
  • Angie H.
    Angie HarmonMarch 9, 2016
    Been here 5+ times
    I hope you can expense this. They charge for everything. But, that's the Hilton way.
  • Farra T.
    Farra TrompeterApril 3, 2012
    Here for #12ntc? Come to Yosemite B at 10:30am on Tues 4/3 to talk web redesign
  • Mia A.
    Mia AndersonAugust 9, 2014
    Customer service is great!!
  • Doc R.
    Doc RAugust 15, 2013
    Been here 5+ times
    And now it turns out that the free continental breakfast is just a Starbucks! I don't drink coffee...what a rip ...
  • Darrell W.
    Darrell WhitelawMay 1, 2013
    Not sure why anyone stays in a Hilton, ever.
  • Lorena
    LorenaOctober 21, 2010
    No Free Wifi, only paid LAN, -- But you can print your boarding pass in the lobby for free.
  • Michele S.
    Michele SimpkinsDecember 10, 2010
    Rooms are comfortable for the price
  • André Joseph D.
    André Joseph DiameSeptember 9, 2014
    Nice area but noisy in the night
  • Alexandre P.
    Alexandre PolozoffMarch 19, 2010
    Been here 50+ times
    Splurge and take a town car back to the airport. Only $40 which is abt what taxi costs. Go to doormen on O'Farrell St entrance
  • Koen D.
    Koen De WitteOctober 22, 2011
    Been here 5+ times
    Worn out, that's the term that is in order here. 2011, might as well be 1973
  • Marcelo C.
    Marcelo CastroJune 8
    Been here 10+ times
    This hotel cares nothing about you. Don't count on Hilton San Francisco Union Square for nothing. Unless you pay for it. #hhonors
  • Andy F.
    Andy FierroJanuary 25, 2013
    Tear up the bathroom in the lobby, the smell of bleach hides your dirty deeds...and keeps it out of your room!
  • kaleb a.
    kaleb askewAugust 10, 2011
    Most amazing view of the city, ever.
  • Fredrick H.
    Fredrick HamrellAugust 13, 2011
    There is no free wireless in the rooms. Use one of the many Starbucks locations instead.
  • Ronald D.
    Ronald DLSeptember 29, 2016
    Hotel transformed after a major refurb
  • Fat B.
    Fat BearOctober 30, 2011
    Crazy Halloween party but dun come early.
  • Doc R.
    Doc RAugust 15, 2013
    Been here 5+ times
    Do much for Hilton honors...
  • William A.
    William AllenApril 19, 2012
    Ridiculous slow check ins and Rooms not ready, en masse, at check in time.
  • Meilissa
    MeilissaJuly 14, 2015
    AC is stuck at 21, not cold enough during summer days!
  • Steve G.
    Steve GrahamApril 25, 2011
    AVOID. If they can charge more for it they will. 20% to replace an item from your mini bar on top of what they charge for it!
  • A S.
    A SMay 24, 2013
    Good place For shopaholic
  • Kurt 
    Kurt January 13, 2011
    Been here 10+ times
    Get Macy's 15%off voucher from the bell desk..for free
  • Patrick H.
    Patrick HPJanuary 28
    Fancy restaurant
  • Yvonne M.
    Yvonne MayorgaMarch 4, 2012
    Love the management!
  • Diego R.
    Diego RomeroMarch 25, 2013
    Too expensive Starbucks... but nice lobby to enjoy it
  • Alex P.
    Alex PitsionasSeptember 15, 2013
    Definitely not worth the money.. expensive parking, no free wifi in rooms.. no real reason to choose it
  • Espen F.
    Espen FalkenhaugMay 13, 2011
    12 bucks for a $2 hotdog in the bar.... Way way way over the top. Chicago style? They added some peppers and an union!!!! Sad to say it was BAD
  • kaleb a.
    kaleb askewAugust 10, 2011
    look out your window :)
  • Jonathan D.
    Jonathan DagleAugust 17, 2015
    Much needed renovations underway July 2015 until ?? make the lobby a mess.
  • Bayan M.
    Bayan MohammadAugust 9, 2014
    Finally back
  • Travis F.
    Travis FugateSeptember 20, 2015
    SHITTIEST check in EVER!! Be ready to wait in line for over 45 minutes!!! Go somewhere else!!!!!!!!
  • David H.
    David HuseonicaJanuary 15
    It's clean.
  • Courtney B.
    Courtney BennettMay 31, 2010
    Lots of outlets and free wifi in the lobby.
  • ssk
    sskNovember 22, 2014
    One of worst services ever in my all international stay..
  • Bayan M.
    Bayan MohammadAugust 9, 2014
    I think I'll stay here
  • Paul C.
    Paul CitoneAugust 5, 2010
    Don't stay here unless your a HHonors diamond or gold .. They overcharge you for everything!! Chinatown location is way better. This one had a huge convention going on, it was like Wal Mart!
  • Brian S.
    Brian SoderbergSeptember 20, 2012
    Been here 25+ times
    Pretty miserable wifi connectivity
  • Hussain A.
    Hussain AlmulhimAugust 8, 2014
    Perfict location
  • SR
    SRMay 6, 2010
    Great tip - take the black cars back to sfo. $40. On Taylor entrance.
  • brian M.
    brian MorelOctober 16, 2013
    Dated and skanky...stay somewhere else!
  • Jeremy P.
    Jeremy PerryApril 17, 2014
    It's pretty sketchy around here.
  • Sedatcan S.
    Sedatcan SonatNovember 10, 2015
    No internet for a 650euro room.
  • Shawn L.
    Shawn LoftisDecember 29, 2010
    Plan enough time for the free breakfast at Starbucks
  • Jose B.
    Jose BalvaneraJuly 22, 2011
    Free WiFi!
  • Rob P.
    Rob PageJune 6, 2011
    SemTech 2011 http://semtech2011.semanticweb.com/
  • Paulina
    PaulinaOctober 2, 2013
    $2.99 for four stamps? What a ripoff.
  • Duygu A.
    Duygu AykolNovember 2, 2013
    Been here 10+ times
    Needs renovation! Expensive and not worth. No fridges in the room.
  • Alex R.
    Alex RonquilloDecember 29, 2009
    Definitely tower 2 is the place.
  • Lauren S.
    Lauren SageApril 26, 2010
    As of 8/2009- workers of this hotel have been working without a contract and have called for a boycott of this location! BOYCOTT HILTON.
  • William K.
    William KlippgenApril 7, 2011
    A sad hotel to avoid - worn out
  • ssk
    sskNovember 22, 2014
    they charge for parcels
  • Nigel W.
    Nigel WalshOctober 7, 2013
    Overpriced $15 for a bottle of water. And that's just the beginning ...
  • SR
    SRMay 5, 2010
    Agreed - Tower Two.
  • Steve d.
    Steve deGuzmanJuly 13, 2010
    Talk about getting nicle and dimed.
  • Trae F.
    Trae FOctober 1, 2016
    Expensive and in dire need of renovation/redecorating
  • Jim M.
    Jim MitchemOctober 1, 2010
    Been here 5+ times
    Worst wifi in the world. If you pay the fee, use the Ethernet.
  • . ..
    . .April 22, 2010
    Been here 5+ times
    optimus prime will pwn you!
  • Carol K.
    Carol K.June 6, 2013
    Tower 3 rooms remodeled and very European
  • Olof M.
    Olof MoriyaSeptember 20, 2014
    No locks on the bathroom and no free internet. Come on! It's 2014
  • Laura G.
    Laura GApril 7, 2011
    Been here 10+ times
    No bedbugs!
  • Rob P.
    Rob PageJune 6, 2011
    SemTech 2011
  • ibb
    ibbAugust 29, 2013
    I will not stay here again, bad service, so so rooms. No thanks....
  • Rafael S.
    Rafael SiqueiraSeptember 29, 2009
    Good bedrooms, fine service. Try it!
  • Jonathan D.
    Jonathan DobbsNovember 17, 2009
    Been here 10+ times
    Tower 2 is the place to stay
  • David T.
    David TeefyJuly 27, 2011
    Tower 3 is horrible.
  • Steve R.
    Steve ReynoldsSeptember 24, 2011
    Terrible Hotel. Everything is bad about it
  • Magila N.
    Magila NehilaOctober 13, 2011
    Unimpressed.
  • Simo K.
    Simo KarkkulainenSeptember 10, 2013
    Worst service ever with the luggage service. Dont leave your luggage..
  • Andrea P.
    Andrea PaniahuaAugust 17, 2013
    Terrible attitude from the bellboy.
  • Maureen
    MaureenMay 11, 2013
    Housekeeping sucks! Urban tavern has the worst service!
  • Salim M.
    Salim MajzoubAugust 19, 2013
    Not worth the money, avoid it!!!
  • Kelly Jo H.
    Kelly Jo HortonApril 8, 2013
    Ask for a room in Tower 3. Beautiful refurbished rooms.
  • Alex R.
    Alex RonquilloDecember 27, 2009
    Check into hotel.
  • Byron A.
    Byron AppelJune 18, 2011
    Bed bugs! Stay away.
  • Rebekah R.
    Rebekah RobertsonFebruary 24, 2013
    Um tower 3 sucks!!!!
  • Emmanuel A.
    Emmanuel ANGLESFebruary 20, 2015
    Chambre très bien si n'est la deco qui est standardSalle de fitness parfaiteEt petit dej gargantuesquePosition dans la ville au top et service du personnel au mieuxRien a redirePar contre pas de
  • Oleg K.
    Oleg KostyukevichSeptember 15, 2016
    Been here 5+ times
    Побывали здесь на саммите Google. Самые лучшие впечатления от завтрака в 6-7 утра. Вид на город и качество сервиса на ура
  • Laila K.
    Laila KJune 17, 2014
    اللهم أنت ربي لا إله إلا أنت، خلقتنى وأنا عبدك وانا على عهدك ووعدك ما استطعت، أعوذُ بك من شرِ ما صنعت، أبوء لك بنعمتك علي وأبوء بذنبي فاغفر لى، فإنه لا يغفرُ الذنوب إلا أنت.ji
  • Natalia L.
    Natalia LemeSeptember 7, 2015
    Hotel bem localizado e com uma vista linda de San Francisco. Tente ficar nos andares mais altos!
  • Stefy B.
    Stefy B.June 3, 2014
    Buen hotel. No es la zona más linda de San Francisco, bastante indigencia en la calle. Tiene wifi gratis en el lobby que no es poca cosa, ya q conseguir wifi es muy complicado.
  • Rene T.
    Rene T.February 15, 2016
    Ich hatte ein tolles Eckzimmer im Tower 3, sehr geräumig und sehr sauber. Frühstück im Hotelrestaurant ist nichts Besonderes, eher überteuert, würde ich eher außerhalb des Hotels zu mir nehmen.
  • Lucianne T.
    Lucianne ThaysSeptember 4, 2016
    Não está incluso café da manhã, melhor não utilizar do hotel se quiser economizar. Apesar de ser muito gostoso, é bem caro! Vc encontra startbucks bem próximo e com preços bem melhores.
  • Laila K.
    Laila KJune 19, 2014
    سبحان الله وبحمدهِ عدد خلقهِ ورضى نفسه وزنة عرشه ومداد كلماته.(يقولها ثلاث مرات إذا أصبح. رواه مسلم)ثلاث مراتsdu
  • Yaprak Y.
    Yaprak YyAugust 18, 2015
    Otelin konumu çok iyi hem merkeze yakın hem gürültünün göbeğinde değil, içeride starbucks olması otele giren çıkanı belirsizleştiriyor ama zaten lobi kocaman ☺️
  • Li A.
    Li AbatiJune 16, 2015
    Bem localizado, ótimo serviço mas você tem que pagar pelo frigobar do quarto...
  • Aylin K.
    Aylin KızılDecember 30, 2015
    Odalar büyük güzel ve temiz 5 yıldızlı bir otele göre restoranı olmaması biraz garip
  • Pablo F.
    Pablo FernandezOctober 10, 2014
    Está en el centro, aunque de noche se llena la calle de indigentes. Wifi gratis.
  • Burak Y.
    Burak YılmazOctober 12
    Bolgedeki en iyi otel roof manzarasi mukemmel
  • Ray A.
    Ray AngelFebruary 3, 2016
    Las remodelaciones lo han dejado muy atractivo
  • Guin G.
    Guin GuzmánJanuary 14, 2016
    De lo mejor en san Francisco este hotel !!!
  • Eliza P.
    Eliza PaninisJuly 16, 2015
    Todo te cobran. Pero los botones son buena onda
  • Ronaldo M.
    Ronaldo MatosoOctober 19, 2016
    Ótimo atendimento é quartos
  • M Dilara.T .
    M Dilara.T 🎨March 18, 2016
    ✌🏼️👌🏽👍🏽💜
  • Carlos C.
    Carlos CorreaSeptember 27, 2016
    Lo céntrico
  • Andre R.
    Andre ReitenbachDecember 9, 2015
    Preis Leistung stimmt nicht.
  • Rodrigo P.
    Rodrigo PichuanteJanuary 14, 2013
    mucho frio
  • Ryo I.
    Ryo IshidoMarch 25, 2014
    Book.comでかなりお得に宿泊
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