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Hilton Hotels & Resorts

Hilton San Francisco Union Square

Hotel and Meeting Room
Tenderloin, San Francisco
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7.0/10
965
ratings
  • Scott M.
    "Tower 1 is where the smartest and best looking guests stay."(32 Tips)
    Callum T.
    "Connect to hhonors to get free wifi in the lobby."(12 Tips)
    Ryan S.
    "The urban tavern is fantastic."(7 Tips)
    Amanda V.
    "Take in the amazing view, and use me as the soundtrack of your life"(22 Tips)
280 Tips and reviews
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  • Reagan A.
    Reagan A.July 12, 2012
    Love this Hilton! I always stay here when in SF. Tower 3s renovated rooms are awesome. Reminiscent of a W standard room. Be sure and avoid walking into the Tenderloin after dark. Can be a bit sketch.
  • National Car Rental
    Just steps from storied SF neighborhoods, stay here and you’ll be at the center of it all. If you're looking to get some work done, rooms come with a work desk. FYI - free Wi-Fi is only in the lobby.
  • Alex M.
    Alex MartinAugust 1, 2012
    Free water, all you can drink... just turn on the tap in your bathroom. This is a hotel, not a resort. If you want good prices and friendly service, go outside and find them. You're in San Francisco!
  • Jonathan J.
    Jonathan JohnsAugust 6, 2014
    Home to several conferences and conventions, including JavaOne, this Hotel has many amenities. Fantastic access to local landmarks, great restaurants, huge lobby for impromptu meetings, luxury rooms.
  • James M.
    James MorelliJune 21, 2013
    If you're looking for a quiet hotel, this one isn't for you (lots of families w/ kids) but it has a great central location and is a good jumping off point for your adventures in the rest of the city.
  • Olivier S.
    Olivier S.3 weeks ago
    Nice view from 35th floor room (tower 1) and comfortable room but the rest of the hotel is horrible.. Cold, crowded lobby, no breakfast, super douche customers... And crazy expensive.
  • Lauren H.
    Lauren HarrisonDecember 5, 2012
    The service was amazing, when I mentioned that I didn't feel safe going out front to smoke they upgraded me to a suite on 32nd floor Tower 1 with a balcony for free so I didn't have too!
  • Nikki B.
    Nikki BeauchampSeptember 7, 2015
    For the prices they are asking the service levels need to improve. Ask for tower 1 but not super close to city scape (above 30th floor but below maybe 44). Renovations of lobby messing with services
  • Luckyxleaf
    LuckyxleafSeptember 7, 2013
    complimentary bottled water @ front desk (Hh program). Starbucks inside $2 more, exit the hotel then turn right-two starbucks in 2 blocks. Parking $50/day (unlimited access 24hr). Warm small pool.
  • Veronica W.
    Veronica WallsDecember 15, 2015
    The bar is in the 45th floor great view, our check in was great, our renovating room was great, furniture was old, Nora, Elain from front desk where great, also David and Melvin Bartenders
  • Brittany S.
    Brittany SherrillMarch 18, 2013
    No free wifi, breakfast or any amenities. Bed like a rock. Honestly I'd take my chances with the Hampton Inn for much cheaper. Don't turn left when leaving this hotel. Best restaurants to the right.
  • David S.
    David S.January 9, 2014
    Even if you don't have a car, be sure to check out the parking garage entrance. A typically boring space has been made very cool, and it's worth the few extra minutes to see it.
  • Hugo T.
    Hugo TelloJuly 3, 2013
    Do not eat at the urban cafe unless you have a company's account if you walk out of the premises to your right ( Powell st ) you will found good places and half of the price enjoy your stay
  • Chris P.
    Chris PrinceJune 18, 2011
    Talk to Security Guards in white. They know some of the best kept secrets. Want to see the City Skyline? Talk to the guards. If there is nothing going on at the 46th Fl, the guards can give tour.
  • Rewan P.
    Rewan PartiJune 10, 2015
    Not the best Hilton property amongst their portfolio for the price point. Get the high floors with the bay view. Also carry bottles of water since they do not keep them in your room.
  • Best R.
    Rooms are a little small. Bathrooms definitely small. Overall not a bad place to stay.... No good food or drink options on site. Registration line can get rather long as this is a popular place!
  • Felipe B.
    Felipe BayAugust 30, 2014
    Prefer parking across the street at Mason O'Farrell Garage, it's cheaper. Long queues at the Starbucks in the lobby for breakfasts (you can use your breakfast tickets there).
  • Laur.ie F.
    Laur.ie FSeptember 6, 2012
    For the cost of this place accomdations are just average for the standard room. Room is ok but bathroom is very small and not made for shorter people, the sink was level with my chest and Im 5'1"
  • Carly F.
    Carly FranklinJuly 4, 2010
    Nice hotel but there's no fridge in the room unless you pay $15. Meanwhile, there's a fridge for the mini bar, stuffed with seriously overpriced snacks & drinks. Also no free wifi. Come on Hilton!
  • Keith F.
    KJ Landis is one the besy servers we have ever had. She works at Urban Cafe. The food was unbelievable great. I recommend the scallops
  • Jônatas
    JônatasMay 20, 2014
    Very bad! Expensive parking 47,00, old rooms, no security access to the hotel, anyone can in or out, bad staff, small safe inside the rooms, no fridge in the rooms except if you pay 15,00! An assault!
  • Harriet R.
    Harriet RuffNovember 13, 2015
    Good big modern rooms. Bad breakfast unless you're diamond. Hotel is too busy and the check in queue is awful. Stay in the financial district Hilton instead!
  • Aaron Jacob W.
    Aaron Jacob WillmanApril 10, 2013
    North two blocks and west two blocks you'll find a darling little cafe in the Tendernob called "Farm:Table" that has become one of my favorites in the city. Really good coffee there.
  • John C.
    John CDecember 8, 2014
    Rooms are decent and so is location but the breakfast buffet is steep ($29) plus 15% gratuity on ALL checks. Walk a block or two and save! Probably the case with all San Fran hotels though.
  • Eric P.
    Eric PreuslerJune 14, 2013
    Cable car stop is a couple blocks away for anything outside walking distance. Ask doorman for a towncar to the airport: $40 + tip is least expensive & a nice way to ride.
  • Alazza A.
    Its not safe at all, we parked our car in the hotel parking that we paid 65$ per day. Someone broke our car window and stole whatever left in the car and the security didn't do anything :\
  • Be A.
    Be AndradaNovember 16, 2014
    I strongly do not reccomend this hotel. Wi-Fi is expensive, the staff are confuse. They sent a security agent in my room saying that my reservation is over, after that they apologized me.
  • shawngo
    shawngoApril 23, 2010
    The airport shuttle can be late, YOU CAN'T! The Pick-Up Time on the shuttle arrangement is the vendor's time. Be there (E side of Hilton) before the Start Time! This is for shuttles after 4:30pm.
  • Phil B.
    Phil BushApril 4, 2013
    Higher floors have a great view! Urban Tavern is not that great, better places around the area. Make sure you stay in a Tower where the workout Room is!
  • Vinesh L.
    Vinesh LakhaniJanuary 18, 2012
    Not majorly impressed with this hotel. Great location but rooms in tower 1 don't have a fridge and I was told as a HHonors member there would be free water in rooms! Where's my water!!!
  • Phoebe V.
    Phoebe VenkatFebruary 7, 2014
    Tulio is great! He is one of the team members minding the gym. He noticed I had a phone and no headphones and went and got me a pair. Proactive customer service!
  • Haider A.
    Haider AliJuly 15, 2014
    Try to get a room on the higher floor in tower 1. They have excellent views of the downtown and the Bay
  • Todd W.
    Todd WeisrockSeptember 27, 2012
    This Hilton has eliminated the exec lounge for HHonors elite members and now for free breakfast you must wait in a huge Starbucks line in the lobby. Boo! Hilton Fin Dist better for biz travelers.
  • Carolita R.
    Carolita RoOctober 26, 2012
    Patti at the concierge desk is great! She will make sure to get you the best deals on tours and recommend really good food places! Very helpful! If only I could take her home to Mexico with me!
  • Laila K.
    Laila KJune 19, 2014
    Service un polite , u deserve a star for location other than that ur starbucks is over priced ,network is baaaaaad beyond bad ,unfriendly staff the one good person who was nice is gwadalopi
  • Simy B.
    Simy Benchimol CuervoSeptember 16, 2013
    46th floor of tower 1 is closed. Tge only place with slight view is of skybridge or if you're lucky to get a room with a view.. what a bummer!
  • Johnny S.
    Johnny SemonichMay 22, 2011
    Suites are small, but comfortable.. Lots to do around hotel good wi Fi if gold star member.. Good place to stay if only needed for a place to sleep
  • David S.
    David S.January 12, 2014
    Town car to the airport is definitely worth it. Costs about as much as a cab, but so much more pleasant. Ask the bell desk to set you up.
  • Bing Z.
    Bing ZhangJuly 26, 2011
    Make sure to ask The key to in-room bar when checking in at reception! We waited for an hour to have them deliver the key to our room last night!
  • Gilt City
    Gilt CityMay 27, 2011
    On June 18, Kristi Yamaguchi and an all-star cast of dancers throw a one-night-only extravaganza for the Always Dream Foundation. Relish a reception with the "Dancing With The Stars" cast (and more).
  • Tina B.
    Tina BallingerApril 15, 2011
    If AT&T is your cell carrier don't expect to make/receive calls very well here. I'm in tower 3 and only have bars in one square ft in my room. No coverage in conference area. Pretty much lobby only.
  • Ty F.
    Ty FrancisNovember 7, 2010
    Don't take the Gold Card 'Complimentary Continental Breakfast' if you ACTUALLY want breakfast. Its a starbucks, apple and croissant, you line up with a thousand others and have to eat in the lobby!
  • David B.
    David BowserSeptember 11, 2014
    The breakfast buffet included in our family rate was worth it. But free wifi in the rooms would be a welcome addition in these times.
  • shawngo
    shawngoApril 22, 2010
    No free wifi, fail. Prices at hotel starbucks are at least dbl price. Obis will sing to you for a small donation. Paris makes room calls for a small donation; r3w7!!
  • Carol C.
    Carol CecilJune 13, 2014
    Ask for a room in Tower 1 that is an even number on a high floor beginning with 70 ie. 1-3370, you will get an amazing view of downtown, the water, and AT&T Park!
  • Adrian L.
    Adrian LeungSeptember 25, 2011
    There is still no executive lounge for gold or diamond members! For the price it charges and how busy the hotel is, there is no excuse for not having a real lounge!
  • Nicky C.
    Nicky CowellSeptember 28, 2013
    Bloody awful hotel. Not enough plugs. My colleague and I got bitten in the room. Reception staff are frosty. Vending machine broke but still took money. Tired and dated.
  • AvePoint
    AvePointFebruary 24, 2012
    SPTechCon 2012: Join Randy Williams in the Grand Ballroom Salon A on Monday (2/27) at 12:45pm for “SharePoint Governance Enforcement: Taking Corrective Actions to Meet Evolving Organizational Needs”. Read more
  • Jonathan D.
    Jonathan DagleAugust 17, 2015
    While renovations are underway, dining is open on 47th floor. Great view. Among SF's best.
  • Jessica R.
    Jessica RieneckerMay 22, 2011
    The restaurant is a little pricy. The concierge directed me across the street to Old Siam which was inexpensive, delicious Thai food.
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