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Hilton Hotels & Resorts

Hilton San Francisco Union Square

Hotel and Meeting Room
Tenderloin, San Francisco
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7.1/10
1,076
ratings
  • Andy K.
    "Incredible view of the Golden Gate Bridge from Tower 1."(23 Tips)
    Callum T.
    "Connect to hhonors to get free wifi in the lobby."(11 Tips)
    Ryan S.
    "The urban tavern is fantastic."(6 Tips)
    Amanda V.
    "Take in the amazing view, and use me as the soundtrack of your life"(19 Tips)
283 Tips and reviews
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  • Reagan A.
    Reagan A.July 12, 2012
    Been here 10+ times
    Love this Hilton! I always stay here when in SF. Tower 3s renovated rooms are awesome. Reminiscent of a W standard room. Be sure and avoid walking into the Tenderloin after dark. Can be a bit sketch.
    Upvoted Mar 1
  • Veronica W.
    Veronica WallsDecember 15, 2015
    Been here 5+ times
    The bar is in the 45th floor great view, our check in was great, our renovating room was great, furniture was old, Nora, Elain from front desk where great, also David and Melvin Bartenders
    Upvoted 1 week ago
  • Carol C.
    Carol CecilJune 13, 2014
    Been here 10+ times
    Ask for a room in Tower 1 that is an even number on a high floor beginning with 70 ie. 1-3370, you will get an amazing view of downtown, the water, and AT&T Park!
    Upvoted Mar 1
  • Jonathan J.
    Jonathan JohnsAugust 6, 2014
    Home to several conferences and conventions, including JavaOne, this Hotel has many amenities. Fantastic access to local landmarks, great restaurants, huge lobby for impromptu meetings, luxury rooms.
  • David S.
    David S.January 9, 2014
    Been here 5+ times
    Even if you don't have a car, be sure to check out the parking garage entrance. A typically boring space has been made very cool, and it's worth the few extra minutes to see it.
  • National Car Rental
    Just steps from storied SF neighborhoods, stay here and you’ll be at the center of it all. If you're looking to get some work done, rooms come with a work desk. FYI - free Wi-Fi is only in the lobby.
  • James M.
    James MorelliJune 21, 2013
    If you're looking for a quiet hotel, this one isn't for you (lots of families w/ kids) but it has a great central location and is a good jumping off point for your adventures in the rest of the city.
  • Keith F.
    KJ Landis is one the besy servers we have ever had. She works at Urban Cafe. The food was unbelievable great. I recommend the scallops
  • Alex M.
    Alex MartinAugust 1, 2012
    Free water, all you can drink... just turn on the tap in your bathroom. This is a hotel, not a resort. If you want good prices and friendly service, go outside and find them. You're in San Francisco!
  • Lauren H.
    Lauren HarrisonDecember 5, 2012
    The service was amazing, when I mentioned that I didn't feel safe going out front to smoke they upgraded me to a suite on 32nd floor Tower 1 with a balcony for free so I didn't have too!
  • Meli
    MeliDecember 19, 2016
    If they try to sell you wifi, don't buy it. They'll then try to get you to sign up for some free membership where you get to use wifi free during your stay. Wifi is $40/day, which adds up!
  • Phoebe V.
    Phoebe VenkatFebruary 7, 2014
    Been here 10+ times
    Tulio is great! He is one of the team members minding the gym. He noticed I had a phone and no headphones and went and got me a pair. Proactive customer service!
  • Haider A.
    Haider AliJuly 15, 2014
    Try to get a room on the higher floor in tower 1. They have excellent views of the downtown and the Bay
  • Andy K.
    Andy KriebelDecember 7, 2013
    Been here 5+ times
    Incredible view of the Golden Gate Bridge from Tower 1. This is from the 44th floor.
    Upvoted Mar 1
  • Jonathan D.
    Jonathan DagleAugust 17, 2015
    While renovations are underway, dining is open on 47th floor. Great view. Among SF's best.
    Upvoted Mar 2
  • Luckyxleaf
    LuckyxleafSeptember 7, 2013
    Been here 5+ times
    complimentary bottled water @ front desk (Hh program). Starbucks inside $2 more, exit the hotel then turn right-two starbucks in 2 blocks. Parking $50/day (unlimited access 24hr). Warm small pool.
  • David S.
    David S.January 12, 2014
    Been here 5+ times
    Town car to the airport is definitely worth it. Costs about as much as a cab, but so much more pleasant. Ask the bell desk to set you up.
  • Eric P.
    Eric PreuslerJune 14, 2013
    Been here 5+ times
    Cable car stop is a couple blocks away for anything outside walking distance. Ask doorman for a towncar to the airport: $40 + tip is least expensive & a nice way to ride.
  • Phil B.
    Phil BushApril 4, 2013
    Higher floors have a great view! Urban Tavern is not that great, better places around the area. Make sure you stay in a Tower where the workout Room is!
  • Felipe B.
    Felipe BayAugust 30, 2014
    Been here 5+ times
    Prefer parking across the street at Mason O'Farrell Garage, it's cheaper. Long queues at the Starbucks in the lobby for breakfasts (you can use your breakfast tickets there).
  • Aaron Jacob W.
    Aaron Jacob WillmanApril 10, 2013
    Been here 5+ times
    North two blocks and west two blocks you'll find a darling little cafe in the Tendernob called "Farm:Table" that has become one of my favorites in the city. Really good coffee there.
  • John C.
    John CDecember 8, 2014
    Been here 5+ times
    Rooms are decent and so is location but the breakfast buffet is steep ($29) plus 15% gratuity on ALL checks. Walk a block or two and save! Probably the case with all San Fran hotels though.
  • Jenni S.
    Jenni Shrum2 weeks ago
    Make sure you are a Hilton Honors member to get better perks. Rooms are being renovated which is good. Staff is Amazing and very helpful.
  • Brad L.
    Brad LaiOctober 27, 2014
    A great space for an awesome charity event! All the staff are very friendly and helpful.
  • Chris P.
    Chris PrinceJune 18, 2011
    Been here 5+ times
    Talk to Security Guards in white. They know some of the best kept secrets. Want to see the City Skyline? Talk to the guards. If there is nothing going on at the 46th Fl, the guards can give tour.
  • David B.
    David BowserSeptember 11, 2014
    The breakfast buffet included in our family rate was worth it. But free wifi in the rooms would be a welcome addition in these times.
  • Brittany S.
    Brittany SherrillMarch 18, 2013
    No free wifi, breakfast or any amenities. Bed like a rock. Honestly I'd take my chances with the Hampton Inn for much cheaper. Don't turn left when leaving this hotel. Best restaurants to the right.
  • Erica J. S.
    Erica J. SimpsonMay 7, 2013
    The lobby has great docking stations although you won't get much work done because the people watching is off the hook!
  • k p.
    k pMay 12, 2013
    Outdoor heated pool and hot tub on 16th floor. The wind is blocked on all sides. We had the place all to ourselves.
  • Trulia Pro
    Trulia ProJuly 17, 2012
    Welcome to Inman Connect! Our tip: The lobby is the place to be. The columns have power outlets and the WiFi is free.
  • Alexander M.
    Alexander MironenkoSeptember 25, 2013
    Cool oracle javaone event in Hilton and Moscone center. A lot of people, cool dishes and nice environment
  • Johnny S.
    Johnny SemonichMay 22, 2011
    Been here 5+ times
    Suites are small, but comfortable.. Lots to do around hotel good wi Fi if gold star member.. Good place to stay if only needed for a place to sleep
  • Carolita R.
    Carolita RoOctober 26, 2012
    Patti at the concierge desk is great! She will make sure to get you the best deals on tours and recommend really good food places! Very helpful! If only I could take her home to Mexico with me!
  • Rewan P.
    Rewan PartiJune 10, 2015
    Not the best Hilton property amongst their portfolio for the price point. Get the high floors with the bay view. Also carry bottles of water since they do not keep them in your room.
  • Bing Z.
    Bing ZhangJuly 26, 2011
    Make sure to ask The key to in-room bar when checking in at reception! We waited for an hour to have them deliver the key to our room last night!
  • Gary B.
    Gary BlakeAugust 26, 2012
    Been here 10+ times
    Use the lifts to the right of the Lobby even if in Tower 3 as its much quicker
    Upvoted Mar 2
  • Spencer H.
    Spencer HudsonFebruary 2, 2013
    Great hotel spending time and money renovating rooms. The staff are super helpful. Would highly recommend.
  • Todd W.
    Todd WeisrockSeptember 27, 2012
    Been here 5+ times
    This Hilton has eliminated the exec lounge for HHonors elite members and now for free breakfast you must wait in a huge Starbucks line in the lobby. Boo! Hilton Fin Dist better for biz travelers.
  • AvePoint
    AvePointFebruary 24, 2012
    SPTechCon 2012: Join Randy Williams in the Grand Ballroom Salon A on Monday (2/27) at 12:45pm for “SharePoint Governance Enforcement: Taking Corrective Actions to Meet Evolving Organizational Needs”. Read more
  • Paris B.
    Paris Buttfield-AddisonAugust 27, 2013
    Been here 50+ times
    WiFi session from the lobby will continue in your room (and continue being free) if you keep the computer/device active.
  • shawngo
    shawngoApril 23, 2010
    Been here 5+ times
    The airport shuttle can be late, YOU CAN'T! The Pick-Up Time on the shuttle arrangement is the vendor's time. Be there (E side of Hilton) before the Start Time! This is for shuttles after 4:30pm.
  • Roy D.
    Roy DubeOctober 2, 2012
    Been here 5+ times
    If you have decent HHonors status - Ask for one of the remodeled HHonors rooms - They are awesome!
  • jiresell
    jiresellOctober 3, 2016
    Great location, convenient to all the shopping and restaurants in the Union Square area!
  • Dana F.
    Dana FisherMarch 15, 2012
    Award for fitting every bathroom fixture into smallest possible amount of space! HUGE room, postage stamp of a bathroom!
  • Beverly S.
    Beverly SteinerJuly 27, 2011
    go to Zero Zero restaurant not too far away! spectacular food and a great wonderful drink called the Strawberry Bandit. Great atmosphere too!
  • Best R.
    Rooms are a little small. Bathrooms definitely small. Overall not a bad place to stay.... No good food or drink options on site. Registration line can get rather long as this is a popular place!
  • Matt D.
    Matt DuffyJanuary 30, 2012
    Been here 10+ times
    If you like Indian food Naan n curry is across the street. Great food and open all night.
  • Upen
    UpenJune 24, 2012
    Tower 1 is obviously the best. Take cable car down the street and head to the pier
    Upvoted Mar 2
  • Ali Rıza Babaoğlan
    Ali Rıza BabaoğlanJanuary 23, 2013
    It's about to start @LinkedIn #GSK2013 at Hilton San Francisco and we are here to represent #Turkey http://t.co/xS7WdwxO
  • Nikki B.
    Nikki BeauchampSeptember 7, 2015
    Been here 25+ times
    For the prices they are asking the service levels need to improve. Ask for tower 1 but not super close to city scape (above 30th floor but below maybe 44). Renovations of lobby messing with services
  • Callum T.
    Callum ThompsonAugust 8, 2014
    Connect to hhonors to get free wifi in the lobby. You'll need to be a gold or diamond HHonors member to get complimentary in-room wifi though.
  • Meredith
    MeredithMay 21, 2015
    It's the largest hotel on the West coast! Parking sucks and is pretty expensive, so I recommend taking public transit to get here.
  • Gilt City
    Gilt CityMay 27, 2011
    On June 18, Kristi Yamaguchi and an all-star cast of dancers throw a one-night-only extravaganza for the Always Dream Foundation. Relish a reception with the "Dancing With The Stars" cast (and more).
  • Jason F.
    Jason FareSeptember 3, 2011
    Been here 5+ times
    If you can get breakfast certificates (gold+ hhonors), make sure you get the "complete" breakfast and not the "continental" breakfast.
  • DHR.com
    DHR.comApril 11, 2012
    Go to the 16th floor deck and hang out at the outdoor pool and jacuzzi, excellent for an afternoon of relaxation.
  • JJ M.
    JJ MorungaMarch 25, 2016
    The view from the 47th floor is pretty awesome!
    Upvoted Mar 2
  • ajbulnes a.
    urban tavern fancier than necessary the hotel is conveniently located @ union square
  • Gordon C.
    Gordon CoreyAugust 29, 2013
    Been here 5+ times
    Nice place to stay. Close to many things to do and places to eat. Second time here.
  • Ty F.
    Ty FrancisNovember 7, 2010
    Been here 10+ times
    Don't take the Gold Card 'Complimentary Continental Breakfast' if you ACTUALLY want breakfast. Its a starbucks, apple and croissant, you line up with a thousand others and have to eat in the lobby!
  • Stacy D.
    Stacy DubucFebruary 4, 2011
    Get a room with a balcony and city view...view is outstanding! Can see Coit Tower to AT & T Park.
  • Jessica R.
    Jessica RieneckerMay 22, 2011
    Been here 5+ times
    The restaurant is a little pricy. The concierge directed me across the street to Old Siam which was inexpensive, delicious Thai food.
  • Marianita F.
    Marianita FdzSeptember 10, 2013
    Excellent location! At morning you can have your Starbucks immediately. Nice hotel (:
  • Jules B.
    Jules BelcherOctober 16, 2014
    Very nice, if a little dated on some floors. Very nice staff and an outdoor pool and spa.
  • Kat N.
    Kat NMay 14, 2014
    Been here 5+ times
    Be sure to head up to the top floor lounge. Beautiful view of the city!
  • Fabi M.
    Fabi MafraOctober 9, 2013
    Kind staff, clean room and the breakfast at tavern is wonderful (but not included). The parking is too expensive and small.
  • AvePoint
    AvePointFebruary 24, 2012
    SPTechCon 2012: Watch the Lightning Talks on Monday (2/27) at 4:45pm, featuring AvePoint's Randy Williams on "Optimizing Storage Costs: Saving Dollars and Making Sense". Read more
  • Hugo T.
    Hugo TelloJuly 3, 2013
    Do not eat at the urban cafe unless you have a company's account if you walk out of the premises to your right ( Powell st ) you will found good places and half of the price enjoy your stay
  • Daniel C.
    Daniel ChunMarch 7, 2012
    Been here 5+ times
    Would stay here again. Use the express elevator if you're on a high floor. Take it to the top and then take a regular elevator down to your floor.
  • Kyle M.
    Kyle MooreAugust 29, 2014
    Concierge has a boarding pass printing kiosk and is very helpful teaching public transportation 101.
  • Sergio M. 🇲🇽🇧🇷🇱🇷 R.
    Sergio M. 🇲🇽🇧🇷🇱🇷 RodriguesDecember 31, 2014
    Been here 10+ times
    The new urban contemporary rooms are absolutely tiny! Come on Hilton!
  • Jonathan L.
    Jonathan LJune 20, 2012
    Good, central location near mass transit, and free wifi with a HHonors stay.
  • Jess T.
    Jess TonnApril 5, 2012
    Go to the 46th floor, Terrace 1, for phenomenal view of the city.
  • Tim P.
    Tim PursellJuly 15, 2015
    Bathrooms are shabby but always accessible. And taking a leak in the TL can be a challenge.
  • Andrew P.
    Andrew PantyukhinJune 8, 2013
    Been here 5+ times
    Free WiFi and power in the lobby, which is mysteriously more vacant than many other places in the neighborhood. Starbucks charges a premium though.
  • Tina B.
    Tina BallingerApril 15, 2011
    If AT&T is your cell carrier don't expect to make/receive calls very well here. I'm in tower 3 and only have bars in one square ft in my room. No coverage in conference area. Pretty much lobby only.
  • Tonya T.
    Tonya ThompsonJune 5, 2011
    The pool and hot tub are heated and a nice place to unwind after a long day!
  • Edward R.
    Edward RoskeOctober 6, 2011
    Been here 10+ times
    The water pressure is horrendous and the bathrooms just have sinks: no tubs. Plan for extra time to bathe or just stay in a different hotel.
  • Kristin B.
    Kristin BedardJuly 15, 2010
    Been here 5+ times
    Urban Tavern is great for lunch. Fresh local organic ingredients. Try the ham and egg sandwich with chips.
  • AvePoint
    AvePointFebruary 24, 2012
    SPTechCon 2012: Visit AvePoint's booth (#201) on Tuesday (2/28) at 3:15pm for a free book signing by Randy Williams, author of SharePoint 2010 Administration Instant Reference. Read more
  • Josh B.
    Josh BathJuly 27, 2011
    The lobby has free wifi ... The columns have plugs ... Great for recharging phones & iPads
  • Laur.ie F.
    Laur.ie FSeptember 6, 2012
    For the cost of this place accomdations are just average for the standard room. Room is ok but bathroom is very small and not made for shorter people, the sink was level with my chest and Im 5'1"
  • Lori C.
    Lori C.May 22, 2011
    Free WIFI if you're a HHonors Member. Free daily breakfast at Starbuck's if you're a gold member.
  • Chris M.
    Chris MurphyApril 8, 2013
    Been here 10+ times
    Checkout the disused restaurant on the top floor, great views of the city
  • Magesh S.
    Magesh SundaramOctober 26, 2014
    "No upgrade available" for Hhonors Gold status despite calling ahead and asking. 5 nites in a small boxy room😕
  • Bill M.
    Bill MacApril 29, 2010
    If you want to work out in the morning, get there as soon as it opens at 5, because all the machines are occupied in within 20 minutes.
  • Bjørn Max W.
    Bjørn Max WagenerApril 1, 2014
    Been here 5+ times
    Great service, friendly staff, free WiFi and comfortable rooms.
  • mylifeisgorgeous
    mylifeisgorgeousOctober 23, 2011
    It is a big hotel but it's location is perfect.333 O'Farrell StreetPhone: (+1) 415 771 1400http://www1.hilton.com/en_US/hi/hotel/SFOFHHH-Hilton-San-Francisco-California/index.do Read more
  • Brian C.
    Brian CopelandJuly 13, 2010
    Been here 10+ times
    Walk out the front door. Turn right. Go 2 blocks to Cako Bakery for cupcakes at 211 O'Farrell. Go for the red velvet!
  • William S.
    William ShiflettNovember 4, 2012
    1st hotel I've been in w/o mini fridge. Otherwise, very nice place to stay.
  • Carly F.
    Carly FranklinJuly 4, 2010
    Been here 5+ times
    Nice hotel but there's no fridge in the room unless you pay $15. Meanwhile, there's a fridge for the mini bar, stuffed with seriously overpriced snacks & drinks. Also no free wifi. Come on Hilton!
  • Joe T.
    Joe ToddOctober 22, 2011
    Been here 50+ times
    The lobby is a great place to meet friends, have a glass of wine before going out for dinner.
  • Eric M.
    Eric MeyerAugust 17, 2011
    Been here 25+ times
    If you're gold you get screwed on the breakfast. Can't get any if the hot stuff without paying $10. Go to the financial
  • Irik
    IrikOctober 5, 2011
    If you come in past midnight you need to show your room key to security guards at the door.
  • Jennie D.
    Jennie DMay 25, 2011
    Rooms are pretty efficient built so very little space. Valet will charge you an arm and a leg!
  • Harriet R.
    Harriet RuffNovember 13, 2015
    Been here 10+ times
    Good big modern rooms. Bad breakfast unless you're diamond. Hotel is too busy and the check in queue is awful. Stay in the financial district Hilton instead!
  • Jose B.
    Jose BalvaneraJuly 22, 2011
    Beautiful hotel, great service and marvelous location. Totally worth it.
  • Saeed A.
    Saeed AlZahraniJuly 25, 2014
    next to Hilton around on Market St. "Coffee beans& Tea leafs" excellent w/ facility.
  • Jeff R.
    Jeff RothenbergMay 5, 2014
    Old, outdated hotel in a real crappy part of town (the tenderloin) but it seems to be a capable hotel for business travelers downtown.
  • Genki S.
    Genki SugimotoSeptember 19, 2014
    good gym, various machines and dumbbells available. but no squat lack, so not for the legs days.
  • Keith F.
    Scallops were amazing at the Urban Cafe
  • Emmanuel A.
    Emmanuel ANGLESFebruary 20, 2015
    Chambre très bien si n'est la deco qui est standardSalle de fitness parfaiteEt petit dej gargantuesquePosition dans la ville au top et service du personnel au mieuxRien a redirePar contre pas de
  • Oleg K.
    Oleg KostyukevichSeptember 15, 2016
    Been here 5+ times
    Побывали здесь на саммите Google. Самые лучшие впечатления от завтрака в 6-7 утра. Вид на город и качество сервиса на ура
  • Laila K.
    Laila KJune 17, 2014
    اللهم أنت ربي لا إله إلا أنت، خلقتنى وأنا عبدك وانا على عهدك ووعدك ما استطعت، أعوذُ بك من شرِ ما صنعت، أبوء لك بنعمتك علي وأبوء بذنبي فاغفر لى، فإنه لا يغفرُ الذنوب إلا أنت.ji
  • Natalia L.
    Natalia LemeSeptember 7, 2015
    Hotel bem localizado e com uma vista linda de San Francisco. Tente ficar nos andares mais altos!
  • Rene T.
    Rene T.February 15, 2016
    Ich hatte ein tolles Eckzimmer im Tower 3, sehr geräumig und sehr sauber. Frühstück im Hotelrestaurant ist nichts Besonderes, eher überteuert, würde ich eher außerhalb des Hotels zu mir nehmen.
  • Stefy B.
    Stefy B.June 3, 2014
    Buen hotel. No es la zona más linda de San Francisco, bastante indigencia en la calle. Tiene wifi gratis en el lobby que no es poca cosa, ya q conseguir wifi es muy complicado.
  • Lucianne T.
    Lucianne ThaysSeptember 4, 2016
    Não está incluso café da manhã, melhor não utilizar do hotel se quiser economizar. Apesar de ser muito gostoso, é bem caro! Vc encontra startbucks bem próximo e com preços bem melhores.
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