Hyatt Regency

Hyatt Regency Cancun

(Now Closed)
48 Tips and reviews
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  • Michael K.
    Michael K.April 12, 2014
    Get a room on the 12th floor or higher for the Club level rooms. I read that after April 30 this will no longer be a Hyatt Property so keep that in mind if you are a Hyatt frequent stayer.
  • Cargo G.
    Cargo GreyryeFebruary 28, 2014
    Older property, but still a great option. Be prepared to pay for guest wifi
  • Mathieu C.
    Mathieu C.February 19, 2014
    While you are waiting at the front desk, have a drink or a book near you 'cause you're gonna wait there forever and EVER ! Seriously I haven't seen the front desk not busy during my whole vacations 👎
  • Edna W.
    Edna WyenaJanuary 8, 2014
    Nice hotel. No complimentary breakfast. Breakfast $20.00USDAnd wifi $17.00USD Friendly staff.
  • Carmen L.
    Carmen LaborinAugust 31, 2013
    Great beachfront!
  • Salman Albluwi
    Salman AlbluwiAugust 22, 2013
    An amazing located hotel with a friendly staff, you won't regret staying there
  • Thomas C.
    Thomas CarrilloJune 29, 2013
    They have the best hotel beach in Cancun. Clean, quiet and plenty of room.The french toast at the The Deli, my fave.
  • Joseph P.
    Joseph PanzarellaMarch 4, 2013
    Been here 10+ times
    Awesome stay!!! Jose Luis and Violeta in the regency club was awesome and very helpful. They made our stay! All the staff was great and very nice. The pool and beach was fantastic.
  • tamaraguti
    tamaragutiApril 21, 2012
    When you check-in, take the double money option if offered. You pay 200USD up front and they match it for 500USD worth which you can use for meals, drinks, whatever. Good deal
  • Matthew D.
    Matthew DillnerJanuary 3, 2012
    Room is horrible, woke up w bites all over. Toilet problems, window/door problems, tv problems. elevator is a sauna. Slowest hotel desk I've seen in lifetime of business travel. Poor
  • Marcus H.
    Marcus HassDecember 15, 2011
    At the pool during the winter, sit on the steps next to the bar. It's the closest to a hot tub you can get
  • H. Luiz
    H. LuizDecember 3, 2011
    Been here 50+ times
    Get the Regency Club Ocean View Rooms; however, get earplugs for at least 2 nights or so - Dreams next door have LOUD themed nights (bands, Karaoke, contests, etc.)
  • Angel C.
    Angel ClementeNovember 14, 2011
    If you are in a rush take the elevators by the sports bar, they are always dead.
  • Angel C.
    Angel ClementeNovember 14, 2011
    If you are into healthy snacks ask for a plate of jicama and cucumber with salt, lime, and chile powder. Delicious!!
  • Deepal P.
    Deepal PanchalAugust 30, 2011
    Been here 10+ times
    The walls are thin! Its noisy here, but has the best best beach access in the zone....
  • Andre
    AndreAugust 12, 2011
    When you check-in, take the double money option if offered. So what I did is pay 250USD up front and they match it for 500USD worth which you can use for meals, drinks whatever. Cost effective.
  • Matthew M.
    Matthew MarrierJanuary 14, 2011
    Great location! So much to do around here. Not much of a spa! The service is great here. The food is good and reasonable. Beds are comfy.
  • Fernando L.
    Fernando LopesJanuary 11, 2011
    Been here 5+ times
    Elevators are too hot and slow! Alejandro who works at night is a jackass! Besides that the hotel is great!
    DJ YONNYSeptember 22, 2010
    Great View, Awesome service, amazing food... a must in Cancun..
  • Meybe S.
    Meybe SaavedraNovember 15, 2015
    Cancún lo máximo!! El hotel espectacular, la atención impecable ! Recomendado 100%
  • Jennifer L.
    Jennifer LavalleMarch 30, 2014
    Muy caro el buffet! Para lo malo que esta. Pidan a la carta y disfruten la vista. Lo único que vale la pena .
  • David H.
    David HerreraMarch 21, 2014
    Hubo una fuga en mi cuarto y cero actitud de servicio, tardaron 1 hr en solucionarlo ademas quien me atendió vía tel fue totalmente descortés. No recomiendo este hotel, muy caro para lo que ofrecen
  • Claudia O. S.
    No tuve ningún problema, hermoso hotel y una playa estupenda volvería a regresa!
  • Cristina M.
    el bar afuera!
  • Danizinha
    DanizinhaJanuary 5, 2014
    La mejor playa de cancun!
  • Issa F.
    Issa FrnkDecember 31, 2013
    😍 habitaciones con vista al mar
  • Issa F.
    Issa FrnkDecember 31, 2013
    La vista es wow sólo que predominan las parejas mayores 👴👵 aún así rico
  • Alejandro A.
    Alejandro AlvarezDecember 23, 2013
    Cuidado con el café internet Carísimo y las cpu son lentium 4
  • Luciana A.
    Luciana AragãoNovember 22, 2013
    Been here 10+ times
    Hotel maravilhoso. Atendimento excelente. Foram todos muito atenciosos sempre.
  • Yihan E.
    Yihan EnriquezOctober 22, 2013
    Maravilloso lugar, excelente servicio. Lo único es que la limpieza del cuarto la hacen por la tarde.
  • enrique m.
    enrique malAugust 24, 2013
    Nunca en la vida, sucio, pésimo servicio, lento. Tuvieron problema con la luz y no hay planta y cero actitud de servicio. Huyan de aquí.
  • Didya H A.
    Didya H Abdo RicoJuly 3, 2013
    Excelente vista, las albercas y salida a playa son lo mejor, no usen taxis, caminen y están cerca de un montón de cosas
  • Irma D.
    Irma De OlánJune 30, 2013
    Los cuartos están feos, los elevadores se tardan una eternidad, no dan toallas, precios excesivamente elevados, cuidado con las cuentas ponen cosas de mas, ya se tardan en atenderte.
  • Gabriel S.
    Gabriel SalmeronJune 23, 2013
    Excelente servicio de Paulina encargada de las membresias de los locales
  • David V.
    David ValdesJune 15, 2013
    Pésimo servicio, Hotel viejo y con mal mantenimiento. Si vienes no olvides traer tus propias toallas por que no hay. Cuidado con los cargos excesivos de propinas, tramposos y abusivos.
  • Meybe S.
    Meybe SaavedraMay 27, 2013
    Excelente ubicación
  • Aarón P.
    Aarón PMay 11, 2013
    El desayuno buffet está muy rico y completo.
  • Rodolfo D.
    Rodolfo DucoingMay 7, 2013
    Been here 5+ times
    No sirve el wireless es mas rápida y efectiva la red de telcel :(
  • Patricia M.
    Patricia MartinezMarch 15, 2013
    La vista es realmente espectacular
  • gabriel a.
    gabriel arandaDecember 29, 2012
    Vale la pena el daypass si pueden utilizenlo
  • Xanat
    XanatOctober 28, 2012
    Se tardan una eternidad en subir la maleta y no hay secadora de pelo :S
  • Jessenia
    JesseniaJuly 22, 2012
    Excelente hotel!!!!
  • Andrea N.
    Andrea NJune 13, 2012
    Been here 10+ times
    La playa me encanta!!
  • Pame
    PameApril 18, 2012
    Been here 5+ times
    Excelente vista, de los mejores hoteles que hay en Cancún!!!!
  • Angie V.
    Angie VelásquezMarch 24, 2012
    Been here 10+ times
    La Maquillista del Spa es excelente!!!
  • Laurent L.
    Laurent LeherisseOctober 26, 2011
    Chambres bruyante coté rue à cause de la soufflerie
  • Laurent L.
    Laurent LeherisseOctober 26, 2011
    Attention les chambres côté rue sont bruyantes à cause de la soufflerie
  • Gonzalo s.
    Gonzalo silvaJuly 4, 2011
    Been here 5+ times
    Excelent service
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