Immigration Department (Jabatan Imigresen)

Government Building, Financial or Legal Service, and Embassy / Consulate
Jalan Kelasah, 13700 Perai, Pulau Pinang, Malaysia
Closed until 7:30 AM (Show more)
  • Mon–Thu
    • 7:30 AM–5:30 PM
  • Fri
    • 7:30 AM–12:15 PM
    • 2:45 PM–5:30 PM
  • Sat–Sun
    • 8:00 AM–1:00 PM
Credit Cards:

The Immigration Department of Malaysia is under the Ministry of Home Affairs, which provides services to Malaysian Citizens, Permanent Residents and Foreign Visitors.


Based on 88 votes

People don't really like this place

  • What you need to know
    Sock Hiang T.
    "Why renew passport via online also have to wait??"(10 Tips)
    "Unexpected Fast service in Saturday morning."(2 Tips)
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63 tips and reviews.

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  • passport
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  • Dean W.

    Poor service,no matter you're the 1st

    Dean Weinhofen · 1 week ago
  • JJ :.

    So, only students who study abroad in a degree program/university get discounts off their passport renewals. Why isn't this stated in the list of costs, bimbos? Such a waste of time!

    JJ :) · October 22
  • James O.

    Slow like snail door listed down open on 7 30 am but start at 8 30 and the worker still walk like a walking dead

    James Ong · May 9
  • Jeekson Z.

    Slow like tortoise lerh....😞so many counter only open few of it ...dunno others sit inside for what...Facebook kah ? 😅

    Jeekson Zai · May 6
  • Tien T.

    Took me 2 days to get my passport renew.. 😠😠😠

    Tien Tien · March 2
  • Tien T.

    What's the point of issuing Q number chit if officer is not following... 😠

    Tien Tien · March 1
  • Tan T.

    thank you! i get my answer already =)

    Tan Tung Tung · November 28, 2014
  • Tan T.

    hello..may i know the passport that i do yesterday can take by now or not? cause yesterday u all said the computer function is broken so have to wait for today.

    Tan Tung Tung · November 28, 2014
  • Ee Leen ❥

    The officer is not friendly at all. Service is slow.

    Ee Leen ❥ · September 5, 2014
  • Aimi Z.

    I'm hereee

    Aimi Zuebay · August 25, 2014
  • William W.

    Ok lar, the service is fast compare to last time. The officers smile and very courteous. Very good. They showed a lot of patience to family with small children. Not bad. Keep it up.

    William Wilstroth · August 9, 2014
  • eezayne

    Unexpected Fast service in Saturday morning.Was queue for number at around 7.30am,done renewed my passport at 9.20am,collection at 10.30am.

    eezayne · May 3, 2014
  • Kenny T.

    slower than snails

    Kenny Teoh · May 2, 2014
  • Chevon T.

    Free photo service at the application counter. For passport renewal, just bring your existing passport and your IC. Attire in dark

    Chevon Teo · March 22, 2014
  • saravanan r.

    Renewing passport is so simple now.. Just bring old passport, your IC and money for renewal fees.. That is all.. no need to fill up forms or take photographs bcoz its all done there...

    saravanan rachenamoty · March 13, 2014
  • Suki0303

    Slow like hell

    Suki0303 · February 12, 2014
  • awa n.

    If you don't go early in the ll hve to queue for quite long time =.=

    awa nor · February 4, 2014
  • Fitrika S.

    OKU diutamakan 👍

    Fitrika Shaari · February 3, 2014
  • Hayat H.

    Ari tu jap ja..dh ada kwn..but now..erm. yes waste time..

    Hayat Harith · January 13, 2014
  • Keill O.

    Sat 7.45am, came as #19, renewal with collected new passport before 10.30am

    Keill Ong · January 11, 2014
  • sayhigh

    To take queue number for passport renewal, just bring old passport, photos & IC will do. No need to prepare IM.42 form nor photostat copy of IC now.The process is easier now, which is good ^^

    sayhigh · December 29, 2013
  • Afif A.

    Sigh... im so hungry.

    Afif Azmi · November 16, 2013
  • KiRaN D.

    Good service

    KiRaN Dhillon · September 19, 2013
  • vyn m.

    Friday..came here all the way, office closed until 2.45pm cuz of malays sembahyang time.Come here everytime sure it's not a good thing!

    vyn mario · September 13, 2013
  • Nurul Asyikin Binti I.

    Faster than immigration office in KL. You'll need to wait about 5 hours in KL. I settled everything less than 3 hours here.

    Nurul Asyikin Binti Ikram · August 14, 2013
  • Wanying T.

    Always crowded

    Wanying Teh · June 5, 2013
  • Bernice M.

    Here got 11 counter but active only 4 . How slow they work , I can describe it as a 'snail ' poor working service :"(

    Bernice Mei · May 31, 2013
  • Mohd. Sabri Z.

    One of the best service department in town

    Mohd. Sabri Zainal · May 17, 2013
  • Yen wei

    I just wanna ask information fast pls -,- wasting time here zz

    Yen wei · May 3, 2013
  • Pei M.

    Fucking service. Need to wait super long and I wish I can throw all the money on the staff's face. Fuck off!

    Pei Ming · March 26, 2013
  • Pei Ru

    This is what we called Malaysia. Slow like tortoise. Wasting time to wait here.. Gosh!

    Pei Ru · March 25, 2013
  • Sock Hiang T.

    Why renew passport via online also have to wait??

    Sock Hiang Teoh · December 7, 2012
  • Emma Z.

    Which dept yeah

    Emma Zairy · December 4, 2012
  • Budak J.

    Terrible also...parking space not enuf...shud upgrade more parking lot.....

    Budak JB · November 14, 2012
  • Izzat A.

    Absolutely appalling customer service. Incredibly slow and disastrous work efficiency. Parkings meant for the public are fully occupied by their buses, which is infuriating

    Izzat Azmeer · August 16, 2012
  • Khairul A.

    Come early, only 20 minutes to clear all

    Khairul Anuar · July 18, 2012
  • Caron L.

    Wasting time here! They work so slowly.!

    Caron Lcn · April 15, 2012
  • Jeffry T.

    Long q lol

    Jeffry Tee · February 14, 2012
  • Delren D.

    Salam Reformasi. Lawan Tetap Lawan.

    Delren Douglas · January 17, 2012
  • Leo

    Go 4 time do nothing , make appointment at Saturday , when I reach immigration is close

    Leo · January 16, 2012
  • Fuminari S.

    Better go the island branch, period

    Fuminari Shuu 주문성 · January 14, 2012
  • Sharon C.

    It's the crazy place ever and their procedure changes according to different officer..

    Sharon Chow · November 18, 2011
  • Nura A.

    So many ppl on a Sunday..u hv to reach here at 8am sharp!

    Nura Ahmad · October 30, 2011
  • M K M.

    Still ok with the speed here..but the worker so like 'machine'..duno how 3s ar?mana Sopan?mana Senyum? Mana Sarap?

    M K Melvin · October 7, 2011
  • Zeon C.

    The officer here should have go back kindergarten and learn some basic manners. Seriously.

    Zeon Cheong · July 25, 2011
  • Jonathan C.

    just wonder how many trips I need to come here just to extend visa

    Jonathan Chew · March 21, 2011
  • Issac P.

    The imigresen here is not inuf friendly~ sumore nid to wait so long :[

    Issac Peh · January 18, 2011
  • Muiz R.

    Ada sorang staf depa mcm haram jadah

    Muiz Rahman · August 15, 2014
  • Fang E.

    Tsk tsk so t r o u b l e s o m e

    Fang Eileen · July 11, 2014
  • Siti Nur A.

    Yay dua counter ja buka?!?!?!?!?

    Siti Nur Aqidah · June 3, 2014

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