Jabatan Imigresen Malaysia

Building, Capitol Building, and Government Building
Kompleks KDN (Jalan Sri Hartamas), 50480 Kuala Lumpur, Federal Territory of Kuala Lum
Closed until 8:00am (Show more)
  • Mon–Fri
    • 7:30 AM–5:00 PM
  • Sat–Sun
    • 8:00 AM–1:00 PM
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121 Tips

People talk about:

  • "Use the Kiosk to renew passport. No hassles whatsoever. Easy as ABC too!..." (8 tips)
  • "The automated passport renewal kiosk is no longer in use. All passport renewals..." (3 tips)
  • "... me 'seluruh malaysia system down', from 10am until 1pm, they just sitting and..." (4 tips)
  • Irni J.

    Building has a beautiful exterior, but wait till u're inside. Not stroller/wheelchair friendly. Gotta wait for hours but waiting areas not ample. Staff attitude is still the same. Welcome to Malaysia!

    Irni J. · January 3, 2012
  • Lynda C.

    System down pulak. Next week baru collect passport.

    Lynda C. · April 29, 2013
  • meelo

    The service improve a lot. But there's always room for improvement :)

    meelo · February 20, 2013
  • Liew V.

    Don't take photo before come to renew passport.now photo have to be white background. Start from 22 April 2013.

    Liew V. · April 25, 2013
  • Lisya E.

    Loving the new renew passport kiosk. Fast n efficient!

    Lisya E. · August 27, 2012
  • AH H.

    it's open on sunday!

    AH H. · December 4, 2011
  • Amirul

    To renew passport: 1.go ground floor and take minimum 2 passport photos (Rm 10 for 4 photos). 2. Go first floor to the left and get your queue number 3. Wait like you don't have anything better to do

    Amirul · December 26, 2013
  • dar a.

    Just ask the staff for inquiries. The staffs are very helpful & friendly

    dar a. · November 28, 2012
  • Brian L.

    As of 2 aug, there are no ATM within the complex. Make sure you bring enough cash, extras just in case!

    Brian L. · August 2, 2012
  • Pasha R.

    Real tip: Come prepared with all the necessary documents and copies, you won't have any problems. Download application form online. Application process was a breeze. In and out, in just about an hour.

    Pasha R. · July 5, 2012
  • Eric Izhwan A.

    Best time to come here will be after lunch. In the morning they will be busy with their bfast n coffee break.

    Eric Izhwan A. · April 3, 2012
  • Thomas T.

    To use the passport renewal kiosk, bring 1 photostated IC (both side on 1 page), 1 passport sized photo, old passport. Put them all into the dedicated envelop near the machine.

    Thomas T. · January 5, 2012
  • Abby H.

    Staff Immigration yg bermasalah nak greet and smile! Huh!

    Abby H. · November 4, 2011
  • Badriyah B.

    More efficient than Putrajaya outlet and lots of counter for processing

    Badriyah B. · November 1, 2013
  • Sharina M.

    If u arrive on a Friday after lunch when they reopen at 2:45pm, high likelihood that your passport will only be ready on the next working day.

    Sharina M. · September 27, 2013
  • Tuck Onn B.

    Passport photographs can be taken at Kedai 3 ground floor (next to cafeteria)

    Tuck Onn B. · April 5, 2013
  • Lorraine S.

    If you want to renew your passport, make sure you come at least 2 hours before closing time to use the machines. They close the section early if it's a busy day.

    Lorraine S. · March 23, 2013
  • Frans C.

    Kill me pls

    Frans C. · March 18, 2013
  • Fara A.

    Use the Kiosk to renew passport. No hassles whatsoever. Easy as ABC too! But still need to wait 1 hour for the pickup. Spend that time to eat in one of the many eateries there.

    Fara A. · October 31, 2012
  • Prozic

    First timers, look for publika.. It's a mosque shaped building near there..

    Prozic · October 3, 2012
  • Tina R.

    Nice place n so far good service.... If there r no problem wif ur application in 1 hour, ur passport done!

    Tina R. · March 20, 2012
  • Reen F.

    The service for today is getting better. If I compared with the last 2 years.

    Reen F. · October 1, 2013
  • Ching Yih ℒ.

    Roti canai at the cafeteria is quite value for $ and YUMMYLICIOUS.

    Ching Yih ℒ. · August 16, 2013
  • E-wen K.

    Machine kiosk only available second week of June 2013 ~ it took me 5hours when I reached at 2pm ~ must go early

    E-wen K. · May 28, 2013
  • Iz D.

    Staff yg xfriendly..as goverment servant u should have a good attitude

    Iz D. · April 12, 2013
  • Jay B.

    Toilet signs lead to a locked toilet.

    Jay B. · March 25, 2013
  • Azizi B.

    You have to make an appointment for VDR & PLKS application process at Counter 2. At the appointed date, you have to come before 12pm to get your queue number. Make sure to bring the appointment card.

    Azizi B. · March 22, 2013
  • A.K. Heng

    Efficient and friendly service, well done! But an enquiries counter would help.

    A.K. Heng · February 26, 2013
  • Rajaa G.

    To renew social pass visit, a photocopy of passport pages 1 and 2 and page of social pass stamp, a form to fill out and join queue at counter n22 to get ticket n°.

    Rajaa G. · February 21, 2013
  • syarolazuan z.

    Come early especially on Monday unless you have plenty of times.

    syarolazuan z. · December 26, 2012
  • Gladys Y.

    Clean and nice building. Staffs are fast and friendly. Everything can be done less than half a day! Good job!

    Gladys Y. · September 22, 2012
  • yongjie y.

    good n queit fast service on renew passport!

    yongjie y. · August 17, 2012
  • April Y.

    They station a guy at the kiosk area to help & explain how to use it. Less than an hour can get passport :)

    April Y. · June 13, 2012
  • Tuff C.

    Very friendly service and quite efficient too.

    Tuff C. · May 22, 2012
  • Christina L.

    Service is so-so. Hospitality could be improved, sorry to say so.

    Christina L. · March 23, 2012
  • Tuna T.

    Love the self service kiosk. So convenient!

    Tuna T. · February 19, 2012
  • Chris N.

    Empty counters in the morning, dirty toilets. Big building but look so helpless. Still a long way and great room for improvement.

    Chris N. · February 12, 2012
  • Michelle H.

    Passport renewals can be done on weekends, but work permits for foreign workers can only be done on weekdays.

    Michelle H. · January 10, 2012
  • Edea N.

    I honestly had no problem at all. In n out in under an hour. Replacing a lost expired passport was fast n simple. Forms needed were user friendly n docs thy needed were only i/c n 2 photos. Good luck!

    Edea N. · December 9, 2011
  • Mohammad T.

    Officers are perpetually rude. Cukup document cakap tak cukup, saja nak menyusahkan orang. Building is not baby friendly also, no place to change diapers.

    Mohammad T. · December 2, 2011
  • Earl K.

    Building is also not disabled friendly. Not even to the elderly.

    Earl K. · October 29, 2011
  • Zjin L.

    Why all the staff on the passport department have to lunch at the same time and close ? Why cant they take turn for lunch ?!!

    Zjin L. · 2 weeks ago
  • Esther L.

    Photo is taken here itself, there's no need to bring our own photos anymore.

    Esther L. · March 7
  • Damien S.

    No need to bring photo. Photo is taken digitally over there.

    Damien S. · February 26
  • Claudia G.

    No need to bring passport size pic anymore. All require to take pic on the spot before you can take number.

    Claudia G. · February 26
  • AhBoon N.

    Wasted whole day just sit and wait to renew passport, hopeless!

    AhBoon N. · February 5
  • Shazmir E.

    system ape2 tah . haihh

    Shazmir E. · February 4
  • Eric C.

    Slow service 😤

    Eric C. · November 20, 2013
  • Turborunners

    Ape ni buat keje lembap. Biar org tnggu lame2. Kat kaunter pun xde org. Atleast bkak la tv, bg teh & biskut marie ke. Xde la boring sgt nk tunggu. By the way, awek kat kaunter 18 tu mmg cun k. Haha :p

    Turborunners · September 27, 2012
  • Nik N.

    Nak submit renewal passport pakai machine kena letak photostat ic, gambar n passport

    Nik N. · January 26, 2012

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