Building has a beautiful exterior, but wait till u're inside. Not stroller/wheelchair friendly. Gotta wait for hours but waiting areas not ample. Staff attitude is still the same. Welcome to Malaysia!
System down pulak. Next week baru collect passport.
The service improve a lot. But there's always room for improvement :)
Don't take photo before come to renew passport.now photo have to be white background. Start from 22 April 2013.
Loving the new renew passport kiosk. Fast n efficient!
it's open on sunday!
To renew passport: 1.go ground floor and take minimum 2 passport photos (Rm 10 for 4 photos). 2. Go first floor to the left and get your queue number 3. Wait like you don't have anything better to do
Just ask the staff for inquiries. The staffs are very helpful & friendly
As of 2 aug, there are no ATM within the complex. Make sure you bring enough cash, extras just in case!
Real tip: Come prepared with all the necessary documents and copies, you won't have any problems. Download application form online. Application process was a breeze. In and out, in just about an hour.
Best time to come here will be after lunch. In the morning they will be busy with their bfast n coffee break.
To use the passport renewal kiosk, bring 1 photostated IC (both side on 1 page), 1 passport sized photo, old passport. Put them all into the dedicated envelop near the machine.
Staff Immigration yg bermasalah nak greet and smile! Huh!
More efficient than Putrajaya outlet and lots of counter for processing
If u arrive on a Friday after lunch when they reopen at 2:45pm, high likelihood that your passport will only be ready on the next working day.
Passport photographs can be taken at Kedai 3 ground floor (next to cafeteria)
If you want to renew your passport, make sure you come at least 2 hours before closing time to use the machines. They close the section early if it's a busy day.
Kill me pls
Use the Kiosk to renew passport. No hassles whatsoever. Easy as ABC too! But still need to wait 1 hour for the pickup. Spend that time to eat in one of the many eateries there.
First timers, look for publika.. It's a mosque shaped building near there..
Nice place n so far good service.... If there r no problem wif ur application in 1 hour, ur passport done!
The service for today is getting better. If I compared with the last 2 years.
Roti canai at the cafeteria is quite value for $ and YUMMYLICIOUS.
Machine kiosk only available second week of June 2013 ~ it took me 5hours when I reached at 2pm ~ must go early
Staff yg xfriendly..as goverment servant u should have a good attitude
Toilet signs lead to a locked toilet.
You have to make an appointment for VDR & PLKS application process at Counter 2. At the appointed date, you have to come before 12pm to get your queue number. Make sure to bring the appointment card.
Efficient and friendly service, well done! But an enquiries counter would help.
To renew social pass visit, a photocopy of passport pages 1 and 2 and page of social pass stamp, a form to fill out and join queue at counter n22 to get ticket n°.
Come early especially on Monday unless you have plenty of times.
Clean and nice building. Staffs are fast and friendly. Everything can be done less than half a day! Good job!
good n queit fast service on renew passport!
They station a guy at the kiosk area to help & explain how to use it. Less than an hour can get passport :)
Very friendly service and quite efficient too.
Service is so-so. Hospitality could be improved, sorry to say so.
Love the self service kiosk. So convenient!
Empty counters in the morning, dirty toilets. Big building but look so helpless. Still a long way and great room for improvement.
Passport renewals can be done on weekends, but work permits for foreign workers can only be done on weekdays.
I honestly had no problem at all. In n out in under an hour. Replacing a lost expired passport was fast n simple. Forms needed were user friendly n docs thy needed were only i/c n 2 photos. Good luck!
Officers are perpetually rude. Cukup document cakap tak cukup, saja nak menyusahkan orang. Building is not baby friendly also, no place to change diapers.
Building is also not disabled friendly. Not even to the elderly.
Why all the staff on the passport department have to lunch at the same time and close ? Why cant they take turn for lunch ?!!
Photo is taken here itself, there's no need to bring our own photos anymore.
No need to bring photo. Photo is taken digitally over there.
No need to bring passport size pic anymore. All require to take pic on the spot before you can take number.
Wasted whole day just sit and wait to renew passport, hopeless!
system ape2 tah . haihh
Slow service 😤
Ape ni buat keje lembap. Biar org tnggu lame2. Kat kaunter pun xde org. Atleast bkak la tv, bg teh & biskut marie ke. Xde la boring sgt nk tunggu. By the way, awek kat kaunter 18 tu mmg cun k. Haha :p
Nak submit renewal passport pakai machine kena letak photostat ic, gambar n passport