Jabatan Imigresen Malaysia

Building, Capitol Building, and Government Building
Kuala Lumpur
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  • Andrew Y.
    "The automated passport renewal kiosk is no longer in use."(43 Tips)
    Carol T.
    "Try to renew my passport and the system keeps on going down"(10 Tips)
    Kimberley K.
    "Applied for new passport."(3 Tips)
    Stella I.
    "Fast service provided by the Malaysian Immigration."(14 Tips)
156 Tips and reviews
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  • dexter1881
    dexter1881November 26, 2016
    Passport application can be completed in 3 hours if you arrive as early as 7am.
    Upvoted Mar 22
  • Vincent T.
    Vincent TanOctober 24, 2016
    Already a queue for passport renewals at 7.30am
  • Paijak P.
    Paijak PoAugust 14, 2016
    Closed on weekends. Don't be fooled.
  • Cheok E.
    Cheok Eng HuatJune 13, 2016
    Surprisingly efficient and fast. From registration, payment to collection approximately 2hr plus. It is better than last time which need half a day!
  • Aidu F.
    Aidu FApril 26, 2016
    Passport and ID card all done within 3 hours. Good quick service.
  • Kok Siong B.
    Kok Siong BehApril 8, 2016
    Seems like 1 counter open for renewal only
  • O
    ONovember 27, 2015
    : Thank u Dayang, u've been very bubbly and helpful. The world need more people like you 💁
  • CT O.
    CT OngNovember 23, 2015
    The mamak is now operated by Kayu, food is cold & taste bad...
  • sam n.
    sam ngNovember 19, 2015
    Right wing is where you renew your passport and do your IC. They are pretty quick in going through the queue so don't come to queue early in the morning unless you have to or nothing better to do.
  • xiiao.mi
    xiiao.miOctober 15, 2015
    don't go recently to renew your passport!!! the system down n will ask you go another places to renew suck!!!
  • Firdaus I.
    Firdaus IsmailOctober 1, 2015
    Easy to park car here
  • Amir Afiq A.
    Amir Afiq AzmiAugust 24, 2015
    fast and efficient!
  • Azura A.
    Azura AbdullahMay 23, 2015
    Anyone knows this place open in weekend?
  • adilah G.
    adilah GMay 12, 2015
    service is good and efficient! arrive at 715am , it opens at 730, and passport is renewed within two hours! special counters also available for warga emas, pregnant ladies and infants!!
  • Justine M.
    Justine MJApril 9, 2015
    Food court mostly mamak or mix dish food. Most of the signs are in BM. If u wear contact lense, must take it off for photo (bring ur own solution/wear spec).
  • Carol T.
    Carol TeeApril 2, 2015
    Try to renew my passport and the system keeps on going down
  • Kimberley K.
    Kimberley KohMarch 3, 2015
    Applied for new passport. All done in 2 hours and 15 minutes 👌
  • arghzernol
    arghzernolFebruary 23, 2015
    ..ok nice places, ez access n convenience for JPN, Immigration..
  • Ray
    RayFebruary 22, 2015
    Passport come early as queue starts at before 7am
  • Are R.
    Are RiffDecember 18, 2014
    The parking spots are simply not enough.
  • Suhaizan A.
    Suhaizan AbdullahNovember 17, 2014
    Mesyuarat ALK KOPRIMA
  • Wai Onn C.
    Wai Onn ChanOctober 14, 2014
    No credit, cash only
  • Stella I.
    Stella IbrahimSeptember 26, 2014
    Friendly staffs.
  • Stella I.
    Stella IbrahimSeptember 26, 2014
    Fast service provided by the Malaysian Immigration. Your passport ready by an hour. And less hassle
  • Gina L.
    Gina LiewSeptember 19, 2014
    Nasi lemak with sotong, ayam goreng, paru, hard boiled or fry egg are yummy, of course with teh tarik!
  • Gina L.
    Gina LiewSeptember 19, 2014
    Various types of food yummy
  • Paramesvaran M.
    Paramesvaran MuniandyAugust 24, 2014
    For inviting visitor from foreign countries what is the procedure
  • Mervin Y.
    Mervin YapJune 5, 2014
    Still the same bad attitude , making life difficult for us
  • Sebastian P.
    Sebastian PhangMay 22, 2014
    The problem here is parking bays, there are to little of them. My advise is come very early or come after 1pm. After 1pm seems ok cause most people are done and left.
  • Maznita M.
    Maznita MMay 5, 2014
    Passport pictures are taken at the counter itself, bringing your own is not acceptable. Those wearing tudung, do wear dark colored one otherwise u will have to slip on their black one over yours.
  • Zjin L.
    Zjin LimMarch 31, 2014
    Why all the staff on the passport department have to lunch at the same time and close ? Why cant they take turn for lunch ?!!
  • Esther L.
    Esther LeeMarch 7, 2014
    Photo is taken here itself, there's no need to bring our own photos anymore.
  • Damien S.
    Damien SiewFebruary 26, 2014
    No need to bring photo. Photo is taken digitally over there.
  • Claudia G.
    Claudia GFebruary 26, 2014
    No need to bring passport size pic anymore. All require to take pic on the spot before you can take number.
  • AhBoon N.
    AhBoon NetFebruary 5, 2014
    Wasted whole day just sit and wait to renew passport, hopeless!
  • Shazmir E.
    Shazmir EzuanFebruary 4, 2014
    system ape2 tah . haihh
  • Amirul
    AmirulDecember 26, 2013
    To renew passport: 1.go ground floor and take minimum 2 passport photos (Rm 10 for 4 photos). 2. Go first floor to the left and get your queue number 3. Wait like you don't have anything better to do
  • Eric C.
    Eric ChiongNovember 20, 2013
    Slow service 😤
  • Mizzdeni
    MizzdeniNovember 14, 2013
    Self service kiosks are all down. Queue like normal procedure dudes.
  • Badriyah B.
    Badriyah Ba'yahNovember 1, 2013
    More efficient than Putrajaya outlet and lots of counter for processing
  • Ismile A.
    Ismile AirrashitNovember 1, 2013
    Attention: Maldivians. To extend social visa, plz bring the Immigration form, Confirmed ticket and passport ofcos.
  • Kapal S.
    Kapal SelamOctober 17, 2013
    Thx to female staff azli she done a great job...
  • Jonathan J.
    Jonathan JoMsOctober 7, 2013
    nothing to be proud of..pathetic!
  • Reen F.
    Reen FernandaOctober 1, 2013
    The service for today is getting better. If I compared with the last 2 years.
  • Sharina M.
    Sharina MSSeptember 27, 2013
    If u arrive on a Friday after lunch when they reopen at 2:45pm, high likelihood that your passport will only be ready on the next working day.
  • Andrew Y.
    Andrew YanAugust 29, 2013
    The automated passport renewal kiosk is no longer in use. All passport renewals must go through the old queueing system.
  • Ching Yih ℒ.
    Ching Yih ℒAugust 16, 2013
    Roti canai at the cafeteria is quite value for $ and YUMMYLICIOUS.
  • Miki N.
    Miki NishimuraJuly 26, 2013
    It's so slow to get your visa renewed. You practically have to wait the entire day!
  • Stupe
    StupeJuly 14, 2013
    New Passport requirement since April 2013. Please be informed.
  • Stupe
    StupeJuly 14, 2013
    Super cold aircond. I had my riding (thick) jacket on and can feel the chill. 26deg please (also save money)
  • Stupe
    StupeJuly 14, 2013
    Open on Saturday and Sunday between 8am to 1pm. New polycarbonate passport (since May 2013) requires a WHITE background photo. Be informed.
  • Bryan C.
    Bryan ChongJuly 4, 2013
    Closes at 430pm!! Don't come any later than that!!!
  • misswawa
    misswawaJuly 1, 2013
    Toilet kotor la.. Plzzz la do somethin..
  • Angel A.
    Angel Ann CheeJune 23, 2013
    Staff told me 'seluruh malaysia system down', from 10am until 1pm, they just sitting and chit chat, waiting time to leave office. after that I went to pudu UTC, there are service fast n efficiency
  • Janet
    JanetJune 10, 2013
    Been here 5+ times
    the 1 and only thing good about this place is the free parking.
  • Sharina M.
    Sharina MSJune 5, 2013
    Maid section has very recently moved to Level 2. Quiter and much less people.
  • Christina C.
    Christina ChinJune 4, 2013
    The queue is unbelievable , no parking space is available next time try to come before any of the counter is open !
  • marina
    marinaJune 3, 2013
    Dont come here, just dont.
  • Natasha J.
    Natasha JamaluddinMay 30, 2013
    Slow service....lembab...byk kaunter yg bkk 2 jek....
  • Eavanne K.
    Eavanne KMay 28, 2013
    Machine kiosk only available second week of June 2013 ~ it took me 5hours when I reached at 2pm ~ must go early
  • munster0606
    munster0606May 23, 2013
    Kiosk machine not working and data system down, only available for those who want to collect.. 2 days straight their system down, totally wasting my time.. Hope they fix the new system soon..
  • Norazmahnizah T.
    Norazmahnizah TimMay 17, 2013
    sgt2 slow....
  • SC L.
    SC LimMay 16, 2013
    If you can find it, at least you don't have to pay parking :) Oh, kiosks not yet upgraded, so everything is manually processed. SOL :(
  • Majah S.
    Majah SantiagoMay 7, 2013
    The building is amazing!
  • Lynda C.
    Lynda CGApril 29, 2013
    System down pulak. Next week baru collect passport.
  • Liew V.
    Liew VrossiApril 25, 2013
    System down sucks 1 Malaysia imigresen. Lousy syst
  • Liew V.
    Liew VrossiApril 25, 2013
    Don't take photo before come to renew passport.now photo have to be white background. Start from 22 April 2013.
  • Arffa R.
    Arffa RazaliApril 23, 2013
    Worst service ever..waiting from 1.30pm with only 26 ppl in front of us but still not moving .. speed up la
  • Iz D.
    Iz DagreatApril 12, 2013
    Staff yg xfriendly..as goverment servant u should have a good attitude
  • Rajibul H.
    Rajibul HasanApril 5, 2013
    As a foreigner, You can transfer your working permit from your old passport to your new passport. For me it was RM 90.
  • Tuck Onn B.
    Tuck Onn BoeyApril 5, 2013
    Passport photographs can be taken at Kedai 3 ground floor (next to cafeteria)
  • Cheng C.
    Cheng ChéngApril 3, 2013
    Pengawai name Yaseen was so friendly.. all the staff & officers here r as well!
  • Jay B.
    Jay BeeMarch 25, 2013
    Toilet signs lead to a locked toilet.
  • Lorraine S.
    Lorraine SiewMarch 23, 2013
    If you want to renew your passport, make sure you come at least 2 hours before closing time to use the machines. They close the section early if it's a busy day.
  • Azizi B.
    Azizi BasyahMarch 22, 2013
    Been here 5+ times
    You have to make an appointment for VDR & PLKS application process at Counter 2. At the appointed date, you have to come before 12pm to get your queue number. Make sure to bring the appointment card.
  • Winston L.
    Winston LimMarch 21, 2013
    Came w a friend who had her passport stolen. We went to Kaunter SR (Siasatan Rujukan). Came 2nd time to collect. Staff was at rude as hell.
  • Frans C.
    Frans CMarch 18, 2013
    Kill me pls
  • Mich W.
    Mich W.March 2, 2013
    They need to equip the waiting areas with more seats!!! And no Giliran Khas always closed and Kaunter Khas is very very slow!
  • A.K. Heng
    A.K. HengFebruary 26, 2013
    Efficient and friendly service, well done! But an enquiries counter would help.
  • Raindrop D.
    Raindrop DZFebruary 21, 2013
    To renew social pass visit, a photocopy of passport pages 1 and 2 and page of social pass stamp, a form to fill out and join queue at counter n22 to get ticket n°.
  • meelo
    meeloFebruary 20, 2013
    The service improve a lot. But there's always room for improvement :)
  • syarolazuan z.
    syarolazuan zakariaDecember 26, 2012
    Come early especially on Monday unless you have plenty of times.
  • Tzee Meng Y.
    Tzee Meng YapDecember 24, 2012
    For those people age above 18, try using passport kiosk, a photo, photocopy of IC, old passpor & $$. Take approximately 2 hours ++ to complete .... so much faster than to take number at the counter.
  • Amy J.
    Amy JaafarDecember 10, 2012
    To renew passport, it took me 4hours today.2hours to get my no call, remaining hour to collect passport.Badluck :((
  • dar a.
    dar azranNovember 28, 2012
    Just ask the staff for inquiries. The staffs are very helpful & friendly
  • Ali S.
    Ali SidekNovember 14, 2012
    Betul lah..service is so so...
  • Fara A.
    Fara AliasOctober 31, 2012
    Been here 5+ times
    Use the Kiosk to renew passport. No hassles whatsoever. Easy as ABC too! But still need to wait 1 hour for the pickup. Spend that time to eat in one of the many eateries there.
  • Abby H.
    Abby HanizOctober 15, 2012
    Been here 10+ times
    Really terrible to find parking!
  • Prozic
    ProzicOctober 3, 2012
    First timers, look for publika.. It's a mosque shaped building near there..
  • Jiyang W.
    Jiyang WongSeptember 23, 2012
    On Sunday, people just dunno what's queuing.
  • Gladys Y.
    Gladys YewSeptember 22, 2012
    Clean and nice building. Staffs are fast and friendly. Everything can be done less than half a day! Good job!
  • Awin H.
    Awin HusinSeptember 19, 2012
    There r 3 renewal kiosk but only 1 can be used ? ... Hmmm...
  • Azhari R.
    Azhari RahimSeptember 10, 2012
    Don't come here on Sunday.. Jammed packed.. It's better on weekdays
  • Lisya E.
    Lisya ElizazayaAugust 27, 2012
    Loving the new renew passport kiosk. Fast n efficient!
  • Adib H.
    Adib HishamAugust 24, 2012
    Near to Syariah Court
  • yongjie y.
    yongjie yuAugust 17, 2012
    good n queit fast service on renew passport!
  • Brian L.
    Brian LeeAugust 2, 2012
    As of 2 aug, there are no ATM within the complex. Make sure you bring enough cash, extras just in case!
  • Azuar A.
    Azuar AzharJuly 13, 2012
    Been here 5+ times
    The website says, Friday open from 2pm - 5.30pm. I am here on Friday @ 2.20pm but it says 'counter open @ 2.45pm' Great.. !!! &@%#
  • Pasha R.
    Pasha RahimJuly 5, 2012
    There is a nursing room on Level 1, go inside Bahagian Passport and it's on the left as you enter the glass door. Nothing fancy, but good enough for changing and feeding.
  • Pasha R.
    Pasha RahimJuly 5, 2012
    Real tip: Come prepared with all the necessary documents and copies, you won't have any problems. Download application form online. Application process was a breeze. In and out, in just about an hour.
  • Luke R.
    Luke RahmanApril 19, 2015
    Datang awal, perkhidmatan dah cepat.
  • jackychiam
    jackychiamSeptember 15, 2014
    so many people moutian people sea。。。。。。。!
  • Azrul I.
    Azrul IzzahamMay 20, 2014
    Ada satu pegawai takde etika mcm mana nk berckp dgn org, pangkat setinggi gunung otak serendah lubang taik. Malu sgt memalukan.
  • Afiq84 ..
    Afiq84 ...November 1, 2013
    Been here 10+ times
    Renew permit kerja bibik di tingkat 3
  • NMF14
    NMF14May 31, 2013
    Been here 5+ times
    Servis mcm sial.....semua makan suap
  • Zul R.
    Zul RynerMay 23, 2013
    Sejak gna no.interview.. Raso penat jgok...amek ari ni, balan depan bru bleh submit... Nasib2
  • Azizi B.
    Azizi BasyahApril 9, 2013
    Been here 5+ times
    Jikalau anda mengambil pekerja asing untuk bekerja dengan anda, ini adalah tempat yang akan anda 'lawati' selalu. ;)
  • Ghafarz Z.
    Ghafarz ZainiDecember 3, 2012
    buat banggunan boleh muat 1000 orang,tapi tempat parking ad 50 je..aptb
  • Zafirah Z.
    Zafirah ZakariaOctober 23, 2012
    Been here 25+ times
    Jgn risau dh ade atm,k....
  • Paduka Syuib
    Paduka SyuibOctober 12, 2012
    Been here 5+ times
    terbaik.. cepat,mudah,mesra..
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