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John Lewis

Department Store, Clothing Store, and Cosmetics Shop
West End, London
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8.8/10
1,607
ratings
  • Reyouf R.
    "One of my best department stors💞"(7 Tips)
    Matt T.
    "Absolutely the best department stores in London."(2 Tips)
    Priya T.
    "Check out the roof top bar during the summer months"(2 Tips)
    Paola B.
    "... in ground floor (Liz Earle products)"(2 Tips)
115 Tips and reviews
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  • Sebastian S.
    Having to pay 3£ for wrapping paper for a gift that was bought at John Lewis? Seriously?! Not exactly great customer service!
  • Stephen .
    Nice store with a very extension range of home and personal goods! Can't go wrong here!
  • Priya T.
    Love it! Check out the roof top bar during the summer months
  • Benni P.
    Benni PrinzJanuary 9
    Been here 5+ times
    The flower section is actually quite nice. Don't buy one of the pre-made bouquets though.
  • John
    JohnJanuary 6
    Don't expect any fancy brands. Still good mid-range shopping.
  • Ali H.
    Ali HanafiahNovember 20, 2016
    Best electronic section of a department store. Friendly and knowledgeable staff. Check out the foods section on top floor
  • Raoul F.
    Raoul FisherNovember 1, 2016
    helpful sales staff, and I like the commitment to brand matching. Great pop-up restaurants and shops too.
  • Vincent T.
    Vincent TanOctober 13, 2016
    Waitrose has a branch in the basement
  • Vincent T.
    Vincent TanOctober 13, 2016
    Looks a lot less tired and more interesting than before
  • John B.
    John BarnhamSeptember 29, 2016
    Been here 5+ times
    Oh I love John Lewis. This one has a fab Waitrose in the basement, a rooftop bar and a cracking Christmas shop.
  • Shams A.
    Shams AllailSeptember 29, 2016
    Simple and personal shopping experience!
  • Jessica A.
    Jessica AnsaldiSeptember 27, 2016
    Never any staff to assist. Not helpful when they do. More selection online. Wrong pricing and low on stock.
  • Galal G.
    Galal GalalSeptember 6, 2016
    Been here 10+ times
    A superb department store with service and value that are second to none..
  • eat n.
    eat noaJune 25, 2016
    Shopping at John Lewis right now? Love coffee? Check-in at Noa now till the end of July & get a cup of organic coffee for free! https://foursquare.com/v/noa/576e7170498e72c8c776c4f3
  • Reyouf R.
    Reyouf RJune 1, 2016
    One of my best department stors💞
  • B
    BApril 4, 2016
    Always come in here for toilets
  • Cenker K.
    Cenker KöseApril 1, 2016
    Check electronics prices frequently. I bought Bose speakers %20 cheaper than the cheapest market price!
  • Matt T.
    Matt Ta-MinMarch 11, 2016
    They have a huge baby/maternity section that has everything. If you are completely new then you can book a 2 hour consultation where they take you through everything you will need. Trusted experts.
  • Matt T.
    Matt Ta-MinMarch 11, 2016
    Absolutely the best department stores in London. The staff are so knowledgeable. It sounds silly but ask a more 'mature' salesperson & they'll probably have 20+ yrs of experience selling the product.
  • Maria S.
    Maria SjögrenFebruary 25, 2016
    Love the Home section. So many beaautiful things to buy :) It's also nice just to have a look for some inspiration.
  • Ahmad A.
    Ahmad AlfilimbanyFebruary 18, 2016
    One of the best department store in London..good brands and nice selection for both men and women.
  • Owen
    OwenFebruary 13, 2016
    The John Lewis flagship store
  • Deema_Fahad
    Deema_FahadFebruary 3, 2016
    Directly go to home section or kids .. Beautiful stuff 💕
  • Mohammed
    MohammedJanuary 23, 2016
    Best store for shopping
  • Carl H.
    Carl HazeleyJanuary 7, 2016
    Terrible service from a number of people - a very pass the buck attitude. Soni in particular made life horrendous at the check out.
  • Wilder C.
    Wilder CohenJanuary 6, 2016
    great aura and awesome to study. I leech the wifi all the time https://www.wifimapper.com/hotspots/gb/london/department-store/john-lewis-wifi-by-btopenzone69/
  • Mei S.
    Mei SuenJanuary 2, 2016
    Been here 5+ times
    No queues at 2nd floor ladies.
  • Chris H.
    Chris HainesDecember 10, 2015
    Been here 5+ times
    Excellent department store with over 5 floors of stuff!
  • Enzo M.
    Enzo MartinelliDecember 8, 2015
    A department store with good customer care throughout
  • Bruno B.
    Bruno BarbiratoDecember 1, 2015
    You can find the same items on Amazon for much less...
  • Thomas P.
    Thomas PajorNovember 30, 2015
    Check out the beautifully decorated roof garden at Christmas time. Lovely.
  • Deema A.
    Deema Al-SalmanNovember 28, 2015
    Early morning is the best time to visit it 👌🏼
  • Nez N.
    Nez NezNovember 8, 2015
    shoppingggghhh
  • Gregorygrisha
    GregorygrishaOctober 20, 2015
    Been here 5+ times
    Pop in at lunch time to get a soup in top floor's food hall for a reasonable price
  • Abu Aya a.
    Abu Aya aka KDSeptember 25, 2015
    Amazing store
  • David J.
    David JamesSeptember 4, 2015
    Grab a coffee in the coffee shop! Lovely staff and who doesn't need a break after walking round this place 😀
  • Joyce C.
    Joyce ChiaAugust 30, 2015
    Been here 10+ times
    A great department store to has everything.
  • Katerina A.
    Katerina AnnaAugust 14, 2015
    Been here 5+ times
    Staff is so helpful
  • Jack S.
    Jack SmithMarch 29, 2015
    Been here 5+ times
    Use the John Lewis app to order items online that aren't in stock within the store by scanning a similar items barcode
  • S H.
    S HJanuary 27, 2015
    Been here 5+ times
    Beaware of some managers in appliance department, they know nothing but persuade you to buy the products. Always look for normal staffs for help!
  • Shikha M.
    Shikha ManikkamNovember 8, 2014
    Been here 5+ times
    Glam.. Glam ... Glam... love the bags.. cream & make up from Clinique .😆
  • Alessio F.
    Alessio FranceschelliNovember 4, 2014
    Head up to the toys floor for awesome Lego constructions!
  • Mark R.
    Mark RickabyNovember 1, 2014
    Been here 5+ times
    If you're after an umbrella, they're by the entrance on the ground floor and not on the 5th floor where I spent half an hour searching.
  • Dominic F.
    Dominic FeeneyNovember 1, 2014
    If you need the wedding gift lists function to either start your own list or buy someone a present off of their list it is located on the fifth floor
  • Joris
    JorisOctober 11, 2014
    Do not use the giftwrapping service. They are dreadfully slow...
  • Duncan M.
    Duncan McintoshOctober 4, 2014
    Expect about 5-10 minute queue wait in the food area during lunch breaks . Escalators take you an age to get around the store ... Good ploy JL
  • Reem .
    Great variety of cosmetics brands can be found here.. Helpful staff too
  • Doug M.
    Doug MortonSeptember 24, 2014
    Been here 25+ times
    Sign up for myJohnLewis to get a free hot drink & cake! This is different to the free hot drink with myWaitrose. You cannot redeem that here.
  • Johannes D.
    Johannes DriessenSeptember 20, 2014
    The haberdashery is still there on the top floor and they have everything!
  • Myri - P.
    Myri - PA PriveSeptember 7, 2014
    If you are doing shopping, Head to the food floor! Great variety of food
  • megan
    meganSeptember 5, 2014
    Been here 5+ times
    Good place to pick up reasonably priced items for the home. Not as much selection as it's sister store Peter Jones though.
  • Kathryn M.
    Kathryn MillicanAugust 18, 2014
    Staff not as friendly as you would assume. However, great selection and also reasonable prices.
  • Matthew H.
    Matthew HemesAugust 11, 2014
    Brilliant selection of men's clothes, beauty and technology. And not bombarded with offers like other department stores.
  • Clover
    CloverJune 6, 2014
    Really helpful, friendly staff. A lovely store to eat in too x
  • Irina
    IrinaMay 31, 2014
    Be sure to check their new rooftop garden after extensive shopping ☀️
  • Mugren O.
    Mugren OMay 6, 2014
    Been here 5+ times
    This place has almost everything you need!
  • sarah b.
    sarah brownMay 5, 2014
    plan out exactly what you need and from which department before getting on escalators. will save you from having to navigate up and down them - especially when the store is super busy
    Upvoted May 29
  • Shamsa L.
    Shamsa LootahFebruary 9, 2014
    A sad department store. Nothing special about the products they sell. Customer service is great because most of the staff r old! They make u feel at home
  • ben b.
    ben baileyDecember 19, 2013
    Coffee in 5th floor not 3rd if want to avoid the kids!
  • Craig R.
    Craig RogersNovember 29, 2013
    What a lovely Christmas Shop
  • Abena D.
    Abena DadeyOctober 27, 2013
    You can find some decently priced items in the gift section - trust me, I'm a student!
  • Will B.
    Will BelfordSeptember 18, 2013
    A very, very good and big place to shop from! It has everything and everyone in there were very polite!
  • Ellooloo K.
    Ellooloo K AAugust 9, 2013
    The coffee shop on 4 👎
  • Daria L.
    Daria L🐝July 25, 2013
    Terrible service in the luggage section
  • Anton P.
    Anton PerreauJuly 10, 2013
    Been here 5+ times
    Avoid peak times and come in the morning. Bliss!
  • Nigel A.
    Nigel AtkinsonMay 16, 2013
    Take in the view from customer services on the 5th floor.
  • Neil S.
    Neil SaundersMarch 18, 2013
    If you live in the W1 area, John Lewis will deliver foodhall shopping to your home. It costs £5 for shopping under £50 and £3 for £50 or over.
  • Neil S.
    Neil SaundersMarch 18, 2013
    For Chinese visitors, John Lewis Oxford Street accepts China Union Pay.
  • Ray F.
    Ray FowlerMarch 8, 2013
    Avoid the restaurant, sadly the service and worse the other customers are awful. Shame as the food is good and hearty
  • Kensal D.
    Kensal DurandFebruary 19, 2013
    just browsing...in the tech section...they have the 85inch ultra-hd tv....wow...!!....urs at a snip £23,000.
  • Paul R.
    Paul RidoutJanuary 20, 2013
    No wonder high st retail is having problems. The tv/hifi sales people don't have a clue. They just list £500 of our trade by their ineptitude.
  • Douglas M.
    Douglas MaitlandJanuary 7, 2013
    Was really disappointed by the Wedding List experience. Not much help or advice. You do get a free hot drink and cake in the coffee shop though.
  • Vikram S.
    Vikram SubramaniamDecember 20, 2012
    Budget at least a half hour for your VAT refund forms. The wait time is long.
  • Tanvi D.
    Tanvi DewanDecember 7, 2012
    Helpful staff, but they will deliver or gift wrap.. But will not gift wrap AND deliver!! Be careful when Xmas shopping..
  • James G.
    James GreigNovember 9, 2012
    Been here 10+ times
    On this occasion, better than Liberty for wedding presents.
  • Katherine S.
    Katherine ShawOctober 8, 2012
    Great view over the square from the caffe, but head down to the patisserie in the foodhall to get nicer (and cheaper) treats before coming up!
  • Alexander V.
    Alexander VarleySeptember 25, 2012
    Without walking down the escalators it takes 2 minutes and 30.2 seconds to get from the 5th floor to the Ground floor.
  • Mohammad A.
    Mohammad AbdullahAugust 24, 2012
    Been here 5+ times
    If you want good service and the perfect price and return policy, shop here... and nowhere else.
  • Bashirul Yead R.
    New Apple shop is now open on 5th floor. Partners in that section are Apple certified. Check it out!!
  • Jan K.
    Jan KuczynskiJune 1, 2012
    Avoid queues at lunchtime
  • Nicholas P.
    Nicholas PettersMay 31, 2012
    Been here 50+ times
    A proper department store where you can buy everything you need. Friendly helpful staff too!
  • Tony M.
    Tony McMahonApril 21, 2012
    The Place To Eat - where the staff appear to hate the customers. Never seen such rude service.
  • Joe N.
    Joe NixonMarch 10, 2012
    Been here 25+ times
    Don't even bother trying to get their free wifi to work!
  • Shirley C.
    Shirley CooneyMarch 10, 2012
    Afternoon tea at the brasserie is well worth it as a treat.
  • Sheaffer P.
    Sheaffer PenMarch 8, 2012
    The stationery department has moved to the lower ground floor. Check us out!
  • Andy T.
    Andy TopleyMarch 3, 2012
    Amazing service =D
  • Geoffrey S.
    Geoffrey SFebruary 14, 2012
    Been here 5+ times
    Long queues in the Food Hall at lunchtime, but they move pretty fast.
  • Energya Therapies by Paola Bassanese
    Very impressed with product knowledge of Liz Earle products in the cosmetic department
  • Paola B.
    Paola Bassanese EnergyaJanuary 16, 2012
    Great customers service at cosmetics in ground floor (Liz Earle products)
  • Tori J.
    Tori JDecember 28, 2011
    Staff on furniture floor are very slow!
  • Graham T.
    Graham TurnbullDecember 13, 2011
    Awful and over heated as usual. Stick to the web site.
  • Nikesh A.
    Nikesh AsharNovember 1, 2011
    First Tuesday of every month there's free wine tasting from 6pm!
  • Vishnu K. S.
    Vishnu K. SexypantsNovember 1, 2011
    Toilets are clean if a little smelly, though that's probably not John Lewis's fault. Would poo here again.
  • Godwyns O.
    Godwyns OOctober 30, 2011
    Been here 10+ times
    One of the best place to shop in London... for quality, respectful & caring customer service
  • Style by Stylism
    Style by StylismOctober 22, 2011
    Bobbi Brown is the make up of make up artists. Great quality, at good prices. If you're into serious red carpet make-up this is the place to go.
  • M
    MAugust 31, 2011
    Been here 10+ times
    Due to refurbishment, this has been moved to where the toys used to be.
  • Faris J.
    Faris JeddawiAugust 21, 2011
    Best Place for furniture specially the bedding section
  • Floyd B.
    Floyd BrunoJuly 9, 2011
    Beware the pushy parents and head for the Coffee Shop
  • Londonist
    LondonistMarch 15, 2011
    Check out the Barbara Hepworth sculpture on the eastern outer wall.
  • Sibz C.
    Sibz ChaosFebruary 22, 2011
    Lingerie department's staff are appalling.
  • Ekaterina S.
    Ekaterina SurovyaginaDecember 13, 2016
    Один из любимых универмагов в Лондоне!
  • Khalid A.
    Khalid AlrumeihSeptember 6, 2016
    كئيب وممل .......
  • Selman B.
    Selman BayrakApril 4, 2016
    10 numara 5 yıldız
  • Azeez
    AzeezJanuary 17, 2016
    ديروا بالكم ! خدعه من الحريم هذا المكان 😳
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