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Outlet Store and Department Store
Downtown San Francisco-Union Square, San Francisco
  • Tips
    Amy H.
    "Stop by the Benefit counter to get your brows done- great service!"(2 Tips)
    Rebecca O.
    "Winston is the best salesman in the shoe department!"(6 Tips)
    Carla O.
    "huge discount"(8 Tips)
    AJ L.
    "... Factory - the view is amazing!"(2 Tips)
Tips and Reviews icon123 Tips and reviews
  • shoes
  • discounts
  • benefit counter
  • scenic views
  • flowers
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  • Popular
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  • medvedevheart icon on user image
    medvedevAugust 2, 2018
    The mall is huge, but please visit the Cheesecake Factory in the 8th floor. The macadamia cheesecake was one of the best one I ever had.
  • Dharma S.
    Dharma SJuly 17, 2012
    If you're a tourist, pop by the visitor's desk on the 6th floor, show the staff your foreign identity doc (e.g. driver's license) and get a card for 10% off regular, sale and clearance items! Woot!!
  • Bennett W W.heart icon on user image
    Bennett W WongOctober 17, 2015
    Been here 10+ times
    The associate team members here are actually very nice and friendly. The layout and organization of the store looks very neat. If you are nearby and in the purchase new clothes, this is it.
  • M T.
    M TarryMay 20, 2017
    If you (or anyone in your party) has proof of residence from more than 100 miles away, go to the visitors center (6th floor) for a 10% off day pass!
  • Peter B.
    Peter BolingJuly 10, 2018
    Official SF Visitor Information Center in The Cellar on the lower level of Macy's. The Visitor Center features free brochures, maps and visitor guides. Exchange CityPass vouchers for booklets here!
  • Julia K.heart icon on user image
    Julia KateSeptember 14, 2016
    This is a bit of a mottley store. Very upper class brands and then overpriced brands that aren't sewn properly. Not a particularly diverse range of women's fashion. Good jewellery and food options
  • MissConnorheart icon on user image
    MissConnorAugust 22, 2015
    Love the discounts, it gets tired walking down across the street to the women's building and men's building. Should have more options in sports clothing for men.
  • Staff Picks
    Staff PicksNovember 21, 2014
    Head to Macy's 28th Annual Holiday Windows this weekend. Not only will the beautiful windows get you in the holiday spirit, but there will be cats and dogs from the SPCA that you can adopt. Read more
  • Dottie L.heart icon on user image
    Dottie LouNovember 10, 2015
    Been here 25+ times
    Everything you could need. And puppies during the holidays!
  • Stevin A.
    Stevin AlmesApril 20, 2019
    Been here 5+ times
    This store has everything a woman would ever wear, and my daughter has tried on every single dingle outfit...
  • Eduardo G.heart icon on user image
    Eduardo GJanuary 5, 2016
    Good brands and good service from the attendants
  • Aigerim N.
    Aigerim NAugust 17, 2014
    Very nice furniture floor, just below Cheesecake Factory, good deals.
  • Junior M.
    Junior MorenoFebruary 26, 2011
    Been here 100+ times
    If your doing a Dock pickup and gates closed go inside the office right next to the gate and ask the employees you need to go down. Dock open same hours as store!
  • AJ L.
    AJ LJune 2, 2013
    Go to the 8th floor and head to the Macy's sign near the patio of the Cheesecake Factory - the view is amazing!
  • Jose C.
    Jose CaballeroFebruary 10, 2015
    Been here 5+ times
    Pro tip: if you like an item, but not its price, get a price check. Many times prices are lower than tagged.
  • Susan B.
    Susan BrownMarch 18, 2013
    Been here 10+ times
    The apple store is a block away before you go there stop here go to the basement and see if they have anything on sale in the kitchen area!
  • Barrett T.
    Barrett TryonDecember 15, 2013
    check out the puppies/kittens available for adoption during the holidays in the window display. #omg
  • Charlotte A.heart icon on user image
    Charlotte AnderssonSeptember 10, 2015
    Benefit's Brow Bar at the entrance floor is great.
  • Max
    MaxNovember 26, 2013
    Best prices in men's department for Calvin Klein, Levi's and Tommy Hilfiger. Check also the sports department.
  • Laura F.
    Laura FerrickSeptember 7, 2011
    If you are visiting go up to the 6th floor visitors counter and pick up a visitors discount card. Ten percent off of everything!
  • Azm A.heart icon on user image
    Azm AzmFebruary 5, 2019
    Best selection of branded item.
  • Joey M.
    Joey MarquartAugust 30, 2014
    Free coffee and places to sit in visitors center, 6th floor
  • Rachel R.heart icon on user image
    Rachel RothMay 28, 2017
    It's not the nicest store, but there's a little a bit of everything there and they have sales a lot.
  • t
    tSeptember 7, 2013
    One day sale happens every month. Store opens at 9, come early to avoid chaos.
  • V
    VJune 22, 2013
    Been here 10+ times
    check out the gold mirrors and green marble in the ladies’ room on floor 6.
  • Carla O.
    Carla OMarch 3, 2011
    Love those wkend sales that have such a huge discount that when i but a $189 purse..with the discount i only end up paying $45! Woo Hoo! Score!
  • Margaret R.
    Margaret RyanDecember 9, 2015
    kittens in the windows during the holidays!
  • Keith S.heart icon on user image
    Keith SmithDecember 14, 2013
    Been here 10+ times
    Always ask about discounts and percent off. You'll be surprised how much you save.
  • Morris C.
    Morris CatDecember 12, 2009
    Been here 5+ times
    What a great crowd.  It’s good to share the limelight with such a worthwhile cause, the Macy's and SPCA's adoptable pet window event. Read more
  • Omar K.
    Omar KDecember 17, 2011
    If you're on an escalator and not walking, stay to one side
  • Rob H.
    Rob HornakOctober 25, 2013
    Check out Tout Sweet - Geary Street Entrance, 3rd floor
  • Jennifer E.
    Jennifer EvansJanuary 13, 2012
    Stop by Frontero Fresco in the basement. Great place to get your authentic Mexican fix!
  • Flo
    FloDecember 20, 2013
    Been here 10+ times
    Wheelchair or stroller? Enter on O'Farrell (no steps). Use the elevators (6 of them) next to the SPCA office. The 2 at the front are way too slow and crowded.
  • Ben P.
    Ben PFebruary 14, 2013
    Has a Starbucks with great views over Union Square
  • S B.
    S BApril 21, 2012
    Need to recharge? Head up to the 6th floor (furniture) to rest your feet and charge your phone.
  • Els O.heart icon on user image
    Els OlsenSeptember 3, 2015
    The shoes area OMG! Heaven! X
  • David Y.
    David YauDecember 22, 2012
    Been here 5+ times
    Watch repair is a ripoff here. $30 when you can get a battery replace elsewhere for $10.
  • Benoit C.
    Benoit CazenaveJune 16, 2012
    Go to sixth floor and get a visitor's card if you are from outside the US to get 10% off.
  • Andy W.
    Andy WongAugust 3, 2010
    Awesome food court in the basement of woman's Macy's. Wolfgang Puck and Rick Bayless both have restaurants there.
  • Anne O.
    Anne OMarch 5, 2011
    Benefit counter for lip and brow wax. Awesome. And always cool new stuff to try.
  • Tim P.heart icon on user image
    Tim PursellApril 5, 2014
    Ask for Camilla in housewares. She knows the best deals on bedding.
  • Jessica H.heart icon on user image
    Jessica HolcombMay 30, 2013
    Been here 5+ times
    Browse in the morning when it is slow...soooo relaxing:)
  • Julio C.
    Julio CortezJuly 28, 2011
    Been here 10+ times
    Kati saved my skin a year ago and I've never gone to anyone else since!
  • Suzie R.
    Suzie RoseJanuary 2, 2013
    Best Macy's Woman on the west coast ~ on the fifth floor.
  • Anthony
    AnthonyAugust 24, 2012
    Use ur Macy's card on clearance rack items and get up to 40 percent off of 40 percent items! It's a steal!
  • Duncan K.
    Duncan KempSeptember 30, 2013
    Tourists get 10% off. Go to the visitor centre for your coupon and show your hotel room key.
  • Keith S.heart icon on user image
    Keith SmithDecember 14, 2013
    Been here 10+ times
    Always ask about discounts and percent off
  • Sarah M.
    Sarah MitroffFebruary 27, 2013
    The ladies in the luggage department are super nice.
  • Diana M.
    Diana MMarch 27, 2010
    Check out the women's bathroom on the 6th floor behind the inner elevator bank. You'll see Macys in its original art deco glory.
  • Magnus R.
    Magnus RenholmJune 14, 2012
    Don't forget the 10% tourist discount. Just show your non-american photo identification at the customer service desk.
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