National September 11 Memorial & Museum

Memorial Site, Historic Site, and History Museum · Financial District
1 Albany St (btwn West & Greenwich St), New York, NY 10006, United States
Closed until 9:00 AM (Show more)
  • Mon–Thu, Sun
    • 9:00 AM–8:00 PM
  • Fri–Sat
    • 9:00 AM–9:00 PM
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The National September 11 Memorial is a tribute of remembrance and honor to the nearly 3,000 people killed in the terror attacks of September 11, 2001 at the World Trade Center site, near Shanksville, Pa., and at the Pentagon, as well as the six people killed in the WTC bombing in February 1993.


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    "Impressive view, my respect and condolences to all the families"(47 Tips)
    Tuany T.
    "A nice tribute... Very good to come here...🙏 Thankful for my life!"(27 Tips)
    S_J L.
    "9/11 tour was very emotional n amazing."(17 Tips)
    Daniel D.
    "excellent rememberance to the victims of the 9 / 11 tragedies."(16 Tips)
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  • Jonathan B.
    My hotel room overlooks the 9/11 memorial. I worked in the Trade Center years ago and finally got up the courage to walk over. It's wonderful and everyone should visit it to remember and honor.
    Jonathan Brandon · July 9, 2015
  • Eli S.
    Do not rush through this. It will take an hour, two, maybe more for the museum. There is a lot of impact. Be ready for it. Kids should understand and be ready to take some time to explain.
    Eli Sherer · October 13, 2015
  • Gabriel L.
    Tuesdays have free entrance after 5. The museum itself is huge and has lots of articles. Closes at 9, i got in at 6 and had to rush through some of the end exhibits.
    Gabriel Louzao · August 21, 2014
  • Christian C.
    Open up your schedule when you plan to come (because you need to). You'll want to spend at LEAST 2.5 hours here to just take everything in. This place is deceivingly ENORMOUS.
    Christian Chew · September 23, 2014
  • Raymond C.
    Unbelievable experience for me and my family. Schedule a visit if you can. It will move you. We reserved the 9am Sunday time slot for the museum. I am glad I did.
    Raymond Cielo · September 29, 2015
  • Frank
    If you're going to the underground museum, Give yourself 5 hours. But tickets online , show up at your slotted time you'll be rewarded with no lines bring tissues. And they're supplied there too.
    Frank · September 22, 2015
  • U.S. Environmental Protection Agency
    Today we remember those lost in NYC, DC, and PA. Many thanks to our colleagues for their work to protect responders and recovery workers, restore air quality and clean up. Read more
  • Norm H.
    Go to the web site 911memorial.org and request a pass before you go to the memorial site. That way you are guaranteed entry to the site. If it's busy, you won't be able to go in. It's free to enter.
    Norm Hamano · April 2, 2014
  • Ruben C.
    I still remember my after and before visits to this special NYC landmark. I use to visit also the PEACE MONUMENT "The Sphere" now at Battery Park City but once it was in the middle of the WTC Plaza
    Ruben Cisneros Perez · September 12, 2011
  • Nadia A.
    Beautiful place and a very touching exhibition inside the 9/11 museum. Don't miss "on the day, before and after" exhibition - we spent about 3 hours there.
    Nadia Arkhipova · January 27, 2015
  • Ting
    Beautifully done and powerful memorial to remember the victims who perished in 911 WTO tragedy. Gone are the 2 square towers, in its place 2 hollow square holes with water falling infinitely.
    Ting · July 30, 2015
  • HL
    A very impressing place. Prior online booking allows you to pass the long queue. Don't be lured by bracelet offered for donation: near the exit there's a visitor center with lots of merchandise.
    HL · April 17, 2014
  • Geoffroy B.
    Even though the museum isn't yet open, press your face to the glass and look at the massive, wrecked y-shaped steel girders from the original twin towers, rising the height of the museum building.
    Geoffroy Bablon · April 22, 2013
  • Lori C.
    Do yourself a favor and don't just walk up to the memorial and take a picture. Take a guided tour or something to allow yourself to feel. If you don't want to honor lives lost, stick to Times Square.
    Lori Carlin · September 5, 2012
  • Heather Anne Princess Of Grand Central P.
    The informative movies are great and museum is worth seeing. FYI there is no pictures allowed in the in memoriam and historical exhibit. Other than that pictures are allowed.
  • al v.
    Free! If you can though, leave a donation. Worth a visit. Interactive exhibits exploring the event from some of the victims standpoints. On a brighter note, can see what the new site will look like.
    al viciedo · January 15, 2011
  • Christine S.
    Beautiful pools outside. It was so serene to see all the names of such courageous Americans. I didn't go inside the visitation center or the Freedom Tower, but they were both awesome looking.
    Christine S · June 29, 2015
  • Hani A.
    The museum is a must visit attraction in NYC. It takes you back to 9/11/2001 with a lot of details and stories told by witnesses who lived this tragedy.
    Hani Alawadi · June 10, 2014
  • Paulo Roberto S.
    You dont have a lot of things to do here. Just see two pools that means the others towers and the construction of the buildings. BUT you must come here to see the biggest tower! It is Awesome!
  • Crystal H.
    Plan to stay for at least 4 hrs. The app has an audio guide that includes personal stories and clear instructions to make the most of your visit! Download and even listen to it before you arrive.
    Crystal Harrison · June 11, 2014
  • Ryan R.
    Hard to describe the feeling you have when you see the sheer scale of the two great, black pits before you, that were once the footprint of the WTC towers.
    Ryan Ross · August 6, 2014
  • Shreyas V.
    A very well done museum that chronicles the events of September 11. You feel extremely sad as you walk through it. Admissions are around $20.00 per head. I think it is free on Tuesdays after 5pm
    Shreyas Venugopalan · August 21, 2015
  • Clifford R.
    The Museum is respectfully awesome. Plan for at least 2 1/2 hours. Must purchase tickets prior to going. Be sure to arrive at the museum 10-15 minutes PRIOR to your entry time.
    Clifford Ryan · May 30, 2014
  • Sweta M.
    Take a seat at one of the benches near the Last Column. They have different first hand accounts from volunteers that are so poignant and amazing to listen to through a handheld speaker.
    Sweta Mohapatra · November 29, 2014
  • Boon Y.
    Amazing 21st-Cent museum, made more poignant via interactive features, video, audio & salvaged every day items. Massive space - a sepulchre. Visit. Never Forget.
    Boon Yap · June 2, 2014
  • Tristan T.
    Not much to do there, but still a must-do in my opinion just to remember the sad events of 9/11. I recommend going at sunset/night, so you can enjoy the light in the memorial waterfalls.
    Tristan Tran · October 16, 2013
  • Ernie B.
    An overwhelming remembrance of the tragedy that happened, and a celebration of the courage that New Yorkers had coming together to help and support their own. Set aside at least 3 hours to go through.
    Ernie Bello · July 27, 2015
  • IWalked Audio Tours
    The Memorial consists of two waterfalls created in the former foundations of the twin towers. The waterfall is surrounded by 400 trees. Design selected from over 5000 proposals. More info in our blog. Read more
    IWalked Audio Tours · September 10, 2011
  • Mike A.
    Very moving experience. Tastefully done. A lot to absorb. The only drawback is that the written information plaques are too close to the ground and the font is too small especially for tall people.
    Mike A. · January 17, 2015
  • Daniel D.
    Very somber museum, tastefully designed and humbling. It is an excellent rememberance to the victims of the 9 / 11 tragedies. Godspeed to them all.
    Daniel Delgado · January 26, 2015
  • Rachel W.
    People take pictures to remember. No one should forget or be cocky about such a tragic event. It's beautifully done, and the queue moves quickly. Don't complain about the queue; show respect.
    Rachel Wilson · May 25, 2013
  • Jake
    An incredibly moving tribute to the men and women from that day. Bring tissues for the walk through exhibit, and pay the extra cash for the guided tour of the museum. Ask for Judith.
    Jake · February 1
  • E. R.
    This place is emotionally overwhelming. For those who were old enough to remember the attack, you get chills just walking in this place. Everyone should out this on your list while in NYC.
    E. Riv · May 23, 2014
  • Jazmin N.
    I really wanted to see the memorial, but it was so disorganized by the staff. There were people with 11:00 passes in line at 12:30 and the crowd hardly moved. I never did get to see the memorial.
    Jazmin Nelson · December 3, 2012
  • Louvia L.
    When you go, be prepared as if you are going through airport security only not as invasive, there's no need to remove shoes but your bag & coat go through X-ray and you walk through a metal detector.
    Louvia Lubin · September 11, 2012
  • Paul B.
    If you're looking for a particular name, use the information points in between the two sites. Also make sure to visit the only tree at the base of the towers that survived the disaster.
    Paul Burns · November 29, 2012
  • Rachel K.
    Snap a picture of a few names around the endless pool and pay tribute by finding their name and picture in the In Memorandum exhibit in the museum and send their picture to the inner chamber.
    Rachel K · August 25, 2014
  • Lucretia B.
    Go. Pay your respects to those whose lives were lost that day. Give yourself plenty of time if you do the museum, we had 3 hours and it wasn't enough time.
    Lucretia Bennett · June 22, 2014
  • Heather R.
    So glad they didn't simply rebuild over the site. Kids and us were both amazed. Very surreal feeling to stand there knowing what happened there. Very beautiful and moving memorial.
    Heather R · June 28, 2013
  • Daniel K.
    It's a sad reminder of what happened on this day but also proof of the strength of New York. Honor those who lost their lives and visit to pay your respects. A must do in Manhattan.
    Daniel Karran · February 3, 2015
  • Gordon M.
    A pair of structural tridents from the base of the original 1 WTC tower are visible through the museum's glass atrium, by the north pool. The pools -- epic in scale and graceful especially after dusk.
    Gordon Mei · July 27, 2014
  • Hawk P.
    This memorial was incredible. With lots of artefacts and sound recordings from the day. I had hoped for a more positive ending to the exhibition - but it stays on the tragedy throughout.
    Hawk Pang · April 7
  • Heather C.
    Refrain from wanting to punch disrespectful tourists in the head. This is sacred ground where thousands died, not a place for you to take a smiley family photo and let your bratty kids run amok.
    Heather Cheney · October 16, 2011
  • Ryan
    If you are going to visit Ground Zero, you should also consider seeing the Ground Zero Museum Workshop before you go. It is very highly rated, with photos, artifacts, and a short film.
    Ryan · March 14, 2010
  • Raj M.
    Peaceful place to pay ur respect, make ur NYC trip worthwhile & don't forget to check out "survival-tree", you won't find any sign around it, so make sure you ask the crew ...
    Raj Mehta · November 10, 2011
  • Michael O.
    Very moving, if you have time, check the museum as well. Plan at least 2 hours for it, you can also easily spend 3 or more in there
    Michael Ohr · June 24, 2015
  • Heather Anne Princess Of Grand Central P.
    See the movies Facing Crisis: America under attack and a Changed World back to back. Also watch rebirth movie in south tower gallery. Historical Exhibit in the north tower is a must see.
  • Eric P.
    A quiet place to reflect and remember, especially if you are old enough to remember the original towers. Take photos but be respectful.
    Eric P · September 9, 2014
  • Lizzie H.
    This museum can be quite traumatic, but has done an admirable job of remembering the day. Could easily spend 6 hours+ in here. Some exhibits quite distressing.
    Lizzie Hatfield · March 13
  • Steven A.
    An extremely moving (and crowded) museum. Buy your tickets online beforehand and don't be afraid to spend as long as you need inside--I recommend at least 3 hours.
    Steven Androphy · February 8, 2015

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