Travel - State Dept

New York Passport Agency

Government Building, Building, and Office
Hudson Square, New York
  • Felipe B.
    "Be thankful you only need to get a passport every 10 years."(22 Tips)
    Simone M.
    "... money orders, prints itineraries ... The works! So if you forgot something,..."(2 Tips)
    Michael K.
    "same day if traveling in <24 hours."(2 Tips)
    Cynthia L.
    "Wow really efficient staff"(4 Tips)
98 Tips and reviews
  • passport
  • 24-hour
  • staff
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  • Boon Y.
    Boon YapApril 7, 2014
    Long pick-up lines for passport will-call. Be sure to be here before 3PM, if you have a 3-4PM pick-up. Great service, if you have all your documents prepared - walk in - no appt needed for 10th Flr.
  • Ameena M.
    Ameena MeerMay 7, 2013
    be nice to the passport officers, it's a tedious and thankless job and they have to sit under fluorescent lights for 8 hours. smile and the whole process will be easier!
  • Nikki B.
    Surprisingly efficient despite what they say. I had an appointment but waited almost no time to hand in my paperwork and the next day picking up less than ten minutes. Oh and get the 52 pgs always
  • 🌺Theresa🐩💗 W.
    If you have an appt. Tell the metal detector guy or else he will make you wait on the non-appt line which is massive! Be prepared (fill out all forms) the ppl behind the window are Nasty!
  • Katie W.
    Katie WudelApril 26, 2013
    This place is great! I couldn't check in until 15 mins before my appt, but then I only waited 2 mins upstairs and was done before my appt time! Cost $13 less than expected & will have passport today!
  • Janel
    JanelMarch 7, 2014
    Must go through security, first line gives you a ticket number. Main waiting room is on 10th floor. Wasn't crowded before 8am. Took about an hour. Have forms and all documentations ready
  • Cezary P.
    Cezary PietrzakOctober 18, 2012
    this is the place to come when you need a passport on the SAME DAY. even though the website says otherwise, they do take walk-ins (but prioritize appts). expect to wait 4+ hours in the non-appt line.
  • Michelle Wendy
    Michelle WendyMarch 15, 2013
    Showed up @7am, the day of my 8:30 scheduled appt, went thru A (appt only) line 2x- 2nd time just at my appt time as per the clerk. Earlier come earlier served wasn't so but was out at 8:45 regardless
  • Mike L.
    Mike LasJanuary 15, 2013
    Arrive early: 6-630am. It's first come first serve. Make any appointment time beforehand; it'll put you in the shorter line once you get inside.
  • Emily V.
    Emily Van TasselApril 9, 2013
    Delightfully impress with the efficiency of this agency. Show up at 6, wait in line, magical same-day passport processing. And all with a smile.
  • David C.
    David ChinJuly 31, 2014
    This place is an efficient machine despite dealing with everybody's drama. Didn't mind waiting for same day processing. They are truly effective solution providers.
  • Vijay J.
    Vijay JaswaniAugust 5, 2015
    No line at 3:00pm Wednesday. Smooth experience. Xenophobic security officer at the X-Ray machine, who yelled at an Asian guy to "put his wallet in the X-ray scanner just like he would in Beijing."
  • Eric S.
    Eric SuhMay 20, 2013
    Make an appointment and show up early so you will be in line A which is like an express lane - and get it done within an hour. Will get it mailed instead of following day pick-up.
  • Annea C.
    Annea ClaireDecember 27, 2012
    You can get a passport the same day, expect to wait 4+ hours, there are photo stores on the block, a place to print and a Starbucks. Bring your patience.
  • Banana Nut Bread O.
    Monday at 9am, waiting area is 70 percent empty and only 2 people away from calling my number. Must have chosen the perfect day to come!
  • Simone M.
    Simone M.February 13, 2013
    I was in and out in an hour get there 15 minutes early and have your documents ready. You can't bring snacks in BTW
  • Alexa S.
    Alexa ScordatoOctober 1, 2013
    If you can take time off work, come late morning during the week. Tuesday, 11 AM and only a 15 minute wait. #winning
  • Christina L.
    Christina LupinacciFebruary 4, 2014
    Get here when it opens at 7:30am and its pretty painless even without an appointment.
  • Myke L.
    Myke LyonsSeptember 14, 2012
    I had a different experience. I was asked to confirm my appt. prior to being accepted upstairs. They validated my conf. number in their system.
  • Barbara S.
    Barbara St FortJune 17, 2014
    Like the fact you don't have to wait an eternity to drop your documents like other federal bureau
  • Latoya D.
    Had an appointment for 8. Got in line around 6:45. I was out by 8:45. Only reason it took as long was because I left my confirmation number at home. Friendly staff.
  • Camille K.
    Camille KimJanuary 16, 2014
    No appointment? No problem! They have a separate line for walk-ins. Come early when they open at 7:30 am and avoid the ridiculous wait time.
  • Allana S.
    Allana SMarch 31, 2014
    Honestly Line B for people without appointments was far shorter. The guy behind me in line outside at 7:30 got to the check-in desk at least 20 minutes before I did in line A. Bring reading material.
  • Ameena M.
    Ameena MeerMay 7, 2013
    the worst place to be in the summer because it's crammed with babies and children getting their first passports before visiting their grandparents - though if you like kids - a long wait but lovely!
  • Libby B.
    Libby BrittainMarch 28, 2014
    When you pick up: Your pick-up time matters. Show up exactly at or just before it, but don't wait for them to call your name.
  • Dawn G.
    Dawn GolonJanuary 7, 2011
    I was actually surprised by the relatively quick service. The workers were very helpful and knowledgeable. Made a stressful situation easy to handle. I really went expecting a nightmare, but walked aw
  • Tarek P.
    Tarek PertewAugust 4, 2015
    Never thought I'd say this about a government agency, but I'd actually decorate my walls the same way they do...
  • DJ Justin R.
    DJ Justin RyanNovember 8, 2011
    Use your cell phone while waiting, it's a kinda F- U to all the overly friendly employees and wanna be TSA agents!
  • Cristina
    CristinaDecember 28, 2012
    Your appointment let's you cut the line, but the time itself means nothing! Come early
  • Scott W.
    Scott WhiteJuly 6, 2011
    Appointments are pure fiction intended to prevent them from being overwhelmed. Don't make an appointment, just show up early & get in line with everyone else.
  • Simone M.
    Simone M.February 13, 2013
    There's a store right next door that sells passport pictures, money orders, prints itineraries ... The works! So if you forgot something, no sweat.
  • Laurea d.
    Laurea de OcampoApril 22, 2013
    If you have an emergency, no need to waste money on private passport expediters. Come here w/your old passport, debit card & printed itinerary & they will renew your passport before your flight.
  • Frank D.
    Frank DenbowMarch 24, 2014
    Call ahead and make an appointment, it goes much faster
  • Michael K.
    Michael KentMarch 26, 2013
    If at all possible, plan ahead & avoid. For anyone in a last minute crunch, this place sucks but you can get a passport on the same day if traveling in <24 hours. Just note It will take you all day.
  • Ying Q. L.
    Ying Q. LiMay 31, 2012
    Same day passport, must have proof, pay extra, have a friend to pick up when ready.
  • Felipe B.
    Felipe BarrientosJuly 3, 2013
    Be thankful you only need to get a passport every 10 years. The line is a good 4 hour wait.
  • Felio
    FelioAugust 14, 2013
    Leaving in less than a week? Don't call. Get in here by 6am. You will get a expedited passport in less than 24hrs
  • Mark H.
    Mark HannaNovember 25, 2013
    Don't forget your passport is expired less than a week before you're traveling :)
  • Amanda N.
    Amanda NicoleMay 18, 2012
    If you didn't bring headphones KILL YOUR SELF! Cause the screaming babies are going to be your soundtrack
  • elicit
    elicitJune 5, 2013
    Didn't have an appointment and lined up when the office opened at 7:30AM. Took one hour to wait in line, fill out the form and wait to be called. Headed back at 12 to get my passport!
  • Matt K.
    Matt KiserNovember 1, 2013
    Make an appointment. Security makes you not only turn on your computer, but put in a password and click around. Joy.
  • naman
    namanAugust 13, 2014
    A line to get in a line to wait in line. Bring headphones.
  • Shavar M.
    Shavar MelendezJuly 17, 2013
    Line is crazy long but the eye candy in here is crazy I bagged two chicks while waiting
  • Michelle Wendy
    Michelle WendyMarch 23, 2013
    Pickup time 10-4pm is BS. My bf was kind enough to pick it up for me (I signed permission on a receipt he had to bring with him). He showed up at 3:45 & still waited 1 1/2 hrs #fail
  • Alberto M.
    Alberto MannJuly 25, 2013
    Second tip: spend the money on an expediting service. This place is a tax payer cesspool filled with screaming babies.
  • Martin G.
    Martin GordonDecember 2, 2013
    Dropped off passport to get pages added at 10:45 with no appointment and no wait, picked up at 1:45, again with no wait.
  • Faith W.
    Faith WashingtonJanuary 6, 2014
    Came in after 2 was out by 3 . Smiling goes along way and it's significantly cheaper then post office.
  • Libby B.
    Libby BrittainMarch 28, 2014
    When you apply: Your appointment time means nothing. Just show up on the right day.
  • ginny h.
    ginny hFebruary 23, 2015
    Come at around 10 or 10:30am, and skip the lines.
  • Corey H.
    Corey HaleMarch 25, 2014
    Painless. Took 45min to walk in and walk out. Next day pick up. Just do a walk in, no appointment needed.
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