Travel - State Dept

New York Passport Agency

Government Building, Building, and Office
Hudson Square, New York
  • Katie W.
    "Cost $13 less than expected & will have passport today!"(22 Tips)
    Simone M.
    "... money orders, prints itineraries ... The works! So if you forgot something,..."(2 Tips)
98 Tips and reviews
  • passport
  • 24-hour
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  • Boon Y.
    Boon YapApril 7, 2014
    Long pick-up lines for passport will-call. Be sure to be here before 3PM, if you have a 3-4PM pick-up. Great service, if you have all your documents prepared - walk in - no appt needed for 10th Flr.
  • Ameena M.
    Ameena MeerMay 7, 2013
    be nice to the passport officers, it's a tedious and thankless job and they have to sit under fluorescent lights for 8 hours. smile and the whole process will be easier!
  • 🌺Theresa🐩💗 W.
    If you have an appt. Tell the metal detector guy or else he will make you wait on the non-appt line which is massive! Be prepared (fill out all forms) the ppl behind the window are Nasty!
  • Nikki B.
    Nikki BeauchampMay 12, 2016
    Surprisingly efficient despite what they say. I had an appointment but waited almost no time to hand in my paperwork and the next day picking up less than ten minutes. Oh and get the 52 pgs always
  • Katie W.
    Katie WudelApril 26, 2013
    This place is great! I couldn't check in until 15 mins before my appt, but then I only waited 2 mins upstairs and was done before my appt time! Cost $13 less than expected & will have passport today!
  • Cezary P.
    Cezary PietrzakOctober 18, 2012
    this is the place to come when you need a passport on the SAME DAY. even though the website says otherwise, they do take walk-ins (but prioritize appts). expect to wait 4+ hours in the non-appt line.
  • Emily V.
    Emily Van TasselApril 9, 2013
    Delightfully impress with the efficiency of this agency. Show up at 6, wait in line, magical same-day passport processing. And all with a smile.
  • Janel
    JanelMarch 7, 2014
    Must go through security, first line gives you a ticket number. Main waiting room is on 10th floor. Wasn't crowded before 8am. Took about an hour. Have forms and all documentations ready
  • Allana S.
    Allana SMarch 31, 2014
    Honestly Line B for people without appointments was far shorter. The guy behind me in line outside at 7:30 got to the check-in desk at least 20 minutes before I did in line A. Bring reading material.
    Upvoted Feb 10
  • Mike L.
    Mike LasJanuary 15, 2013
    Arrive early: 6-630am. It's first come first serve. Make any appointment time beforehand; it'll put you in the shorter line once you get inside.
  • Michelle Wendy
    Michelle WendyMarch 15, 2013
    Showed up @7am, the day of my 8:30 scheduled appt, went thru A (appt only) line 2x- 2nd time just at my appt time as per the clerk. Earlier come earlier served wasn't so but was out at 8:45 regardless
  • Eric S.
    Eric SuhMay 20, 2013
    Make an appointment and show up early so you will be in line A which is like an express lane - and get it done within an hour. Will get it mailed instead of following day pick-up.
  • Vijay J.
    Vijay JaswaniAugust 5, 2015
    No line at 3:00pm Wednesday. Smooth experience. Xenophobic security officer at the X-Ray machine, who yelled at an Asian guy to "put his wallet in the X-ray scanner just like he would in Beijing."
  • David C.
    David ChinJuly 31, 2014
    This place is an efficient machine despite dealing with everybody's drama. Didn't mind waiting for same day processing. They are truly effective solution providers.
  • Annea C.
    Annea ClaireDecember 27, 2012
    You can get a passport the same day, expect to wait 4+ hours, there are photo stores on the block, a place to print and a Starbucks. Bring your patience.
  • Banana Nut Bread O.
    Monday at 9am, waiting area is 70 percent empty and only 2 people away from calling my number. Must have chosen the perfect day to come!
  • Simone M.
    Simone M.February 13, 2013
    I was in and out in an hour get there 15 minutes early and have your documents ready. You can't bring snacks in BTW
  • Brandon F.
    Brandon F.December 4, 2016
    Watch hilarity ensue as you clearly hear the officers giving directions of how to go through detectors and them screaming at most who don't listen.
  • Felipe B.
    Felipe BarrientosJuly 3, 2013
    Be thankful you only need to get a passport every 10 years. The line is a good 4 hour wait.
    Upvoted Feb 10
  • Myke L.
    Myke LyonsSeptember 14, 2012
    I had a different experience. I was asked to confirm my appt. prior to being accepted upstairs. They validated my conf. number in their system.
  • Mark H.
    Mark HannaNovember 25, 2013
    Don't forget your passport is expired less than a week before you're traveling :)
    Upvoted Feb 10
  • Christina L.
    Christina LupinacciFebruary 4, 2014
    Get here when it opens at 7:30am and its pretty painless even without an appointment.
  • Camille K.
    Camille KimJanuary 16, 2014
    No appointment? No problem! They have a separate line for walk-ins. Come early when they open at 7:30 am and avoid the ridiculous wait time.
  • Dawn G.
    Dawn GolonJanuary 7, 2011
    I was actually surprised by the relatively quick service. The workers were very helpful and knowledgeable. Made a stressful situation easy to handle. I really went expecting a nightmare, but walked aw
  • Barbara S.
    Barbara St FortJune 17, 2014
    Like the fact you don't have to wait an eternity to drop your documents like other federal bureau
  • Ameena M.
    Ameena MeerMay 7, 2013
    the worst place to be in the summer because it's crammed with babies and children getting their first passports before visiting their grandparents - though if you like kids - a long wait but lovely!
  • Latoya D.
    Latoya DunbarApril 15, 2016
    Had an appointment for 8. Got in line around 6:45. I was out by 8:45. Only reason it took as long was because I left my confirmation number at home. Friendly staff.
  • DJ Justin R.
    DJ Justin RyanNovember 8, 2011
    Use your cell phone while waiting, it's a kinda F- U to all the overly friendly employees and wanna be TSA agents!
  • Libby B.
    Libby BrittainMarch 28, 2014
    When you pick up: Your pick-up time matters. Show up exactly at or just before it, but don't wait for them to call your name.
  • Scott W.
    Scott WhiteJuly 6, 2011
    Appointments are pure fiction intended to prevent them from being overwhelmed. Don't make an appointment, just show up early & get in line with everyone else.
  • Libby B.
    Libby BrittainMarch 28, 2014
    When you apply: Your appointment time means nothing. Just show up on the right day.
    Upvoted Feb 10
  • Cristina
    CristinaDecember 28, 2012
    Your appointment let's you cut the line, but the time itself means nothing! Come early
  • Simone M.
    Simone M.February 13, 2013
    There's a store right next door that sells passport pictures, money orders, prints itineraries ... The works! So if you forgot something, no sweat.
  • Laurea d.
    Laurea de OcampoApril 22, 2013
    If you have an emergency, no need to waste money on private passport expediters. Come here w/your old passport, debit card & printed itinerary & they will renew your passport before your flight.
  • Ying Q. L.
    Ying Q. LiMay 31, 2012
    Same day passport, must have proof, pay extra, have a friend to pick up when ready.
  • Tarek P.
    Tarek PertewAugust 4, 2015
    Never thought I'd say this about a government agency, but I'd actually decorate my walls the same way they do...
  • Eddie P.
    Eddie PakJune 18, 2014
    There are 2 lines: 1st floor, then upstairs... its worse than it initially looks.
    Upvoted Feb 10
  • Heidi V.
    Heidi VanderleeApril 3, 2014
    Why did I make an appointment?
    Upvoted Feb 10
  • Frank D.
    Frank DenbowMarch 24, 2014
    Call ahead and make an appointment, it goes much faster
  • Michael K.
    Michael KentMarch 26, 2013
    If at all possible, plan ahead & avoid. For anyone in a last minute crunch, this place sucks but you can get a passport on the same day if traveling in <24 hours. Just note It will take you all day.
  • Devonta
    DevontaJune 19, 2014
    Small Children and Long Lines! Jesus Be With Me!! 🙅
  • Amanda N.
    Amanda NicoleMay 18, 2012
    If you didn't bring headphones KILL YOUR SELF! Cause the screaming babies are going to be your soundtrack
  • elicit
    elicitJune 5, 2013
    Didn't have an appointment and lined up when the office opened at 7:30AM. Took one hour to wait in line, fill out the form and wait to be called. Headed back at 12 to get my passport!
  • Matt K.
    Matt KiserNovember 1, 2013
    Make an appointment. Security makes you not only turn on your computer, but put in a password and click around. Joy.
  • John A.
    John AntosOctober 2, 2014
    Wait can be long with screaming children and no outlets ... Recommend bringing your phone fully charged and earphones.
    Upvoted Feb 10
  • Felio
    FelioAugust 14, 2013
    Leaving in less than a week? Don't call. Get in here by 6am. You will get a expedited passport in less than 24hrs
  • Keith
    KeithMarch 7, 2011
    Security is like an airport, no food or beverages allowed so eat up before you get there, appointments are meaningless so arrive early and bring plenty to read. Don't forget headphones. It sucks.
  • Alberto M.
    Alberto MannJuly 25, 2013
    Second tip: spend the money on an expediting service. This place is a tax payer cesspool filled with screaming babies.
  • Richard B.
    Richard BSeptember 27, 2013
    My tip is to not lose your passport.
    Upvoted Feb 10
  • naman
    namanAugust 13, 2014
    A line to get in a line to wait in line. Bring headphones.
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