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Starwood Preferred Guest® (SPG)

Palace Hotel

SoMa, San Francisco
  • The folks at CNN and Eater like this place. Would you agree?
    • CNN
    • Eater
  • Ryan S.
    "Beautiful hotel and staff are exceptionally helpful"(7 Tips)
    Holger L.
    "Love the pool and the Sidecars at the Pied Piper bar..."(3 Tips)
    Summer M.
    "Indoor pool gym and spa great!"(3 Tips)
    Lolly W.
    "beautiful lofty ceilings with marble floors and the Garden Court"(12 Tips)
136 Tips and reviews
  • tea
  • gardens
  • pied piper bar
  • fancy
  • breakfast food
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  • Recent
  • Popular
  • John F.
    John FleckensteinDecember 9, 2010
    Lidia from the staff keeps it nice and clean and takes good care of her visitors
  • John B.
    John BergquistSeptember 13, 2012
    Great old world feel in the middle of the crazy high tech center of SOMA district. #DDOsafehouse
  • Douglas A.
    Douglas ArndtApril 18, 2016
    the bathroom is outdated was a turn off and hallway dropped ceiling. No room service other than that it was okay, pretty clean nice pillows 💤
  • Bommy C.
    Bommy ChaMarch 31, 2016
    Just come for an expensive cocktail in the lobby to admire the beautiful ceiling and chandeliers. Service took too long but hey, free roasted almonds and live music on a thursday night.
  • Linda H.
    Linda HillmanOctober 14, 2011
    High tea anyone?
  • Chris M.
    Chris MessinaJanuary 5, 2013
    $59 valet service. For the 1%.
  • Justin S.
    Justin ScottApril 15, 2011
    Been here 10+ times
    What you get in a beautiful interior, you lose as far as rooms with a view. :-/
  • Charlie P.
    Charlie PenaflorOctober 26, 2011
    Have you ever watched The Shining? Yeah, it's like that. Possibly haunted, I hope you're not alone when you hear a baby crying, uncertain of its whereabouts. The grand entrance however, transcendent!
  • Jesse  W.
    Jesse  WilsonNovember 13, 2011
    Pool and hot tub closed at 10pm. Why would I use them before that hour?! Fail.
  • Shane B.
    Shane BaileyJune 30, 2014
    Need more Concierge staffing - ALWAYS a line not to mention their phone constantly ringing!
  • Victoria E.
    Victoria ElliDecember 10, 2013
    NYE International Ball 2014 Party at Palace Hotel, San Francisco, CA, early @ Tuesday December 31 2013. Grab your tickets @
  • J(ay) D.
    J(ay) DePickerMay 27, 2012
    All is fine exept Wifi... A 5 * hotel which does not allow more than one wifi connection in a booked double room is not worth the 5th star!
  • Natalie S.
    Natalie S.December 28, 2013
    Super thin walls. Bring earplugs for your stay. Parents with kids aren't considerate enough to stop them from running down the halls screaming at 8am.
    Otel.comJune 18, 2012
    Any of the three elegant ballrooms is the best place to celebrate important events.
  • Zhila S.
    Zhila SMarch 16, 2012
    Use Starwood points and stay for FREE!
  • Seattle's G.
    Seattle's GoofDecember 11, 2011
    If your a voyeur, you'll love this place. I don't recommend this place for family's due to the 'night noise'
  • ✅ Kit O.
    ✅ Kit OliynykNovember 17, 2014
    Restroom code is 1915. I still can't believe that's actually a thing.
  • John P.
    John PomeroyApril 1, 2013
    Purity Martinis at the Pied Piper are divine.
  • DRAZ
    DRAZMarch 13, 2016
    Been here 10+ times
    Worst service for a hotel.. stay at the fourseasons next door 1000x better for same price! This is an overpriced doubletree...
  • Lena S.
    Lena SyOctober 24, 2014
    Time to get some rest
  • Runqiu C.
    Runqiu CaiSeptember 15, 2015
    Beautiful hotel but the garden court brunch is meh... Overpriced and pretty average
  • Margaret R.
    Margaret RyanDecember 15, 2014
    Beautiful Gingerbread Houses and Holiday Tea
  • Cory T.
    Cory TreffilettiFebruary 18, 2010
    Come by for SF BIG for the February 19 meeting!!
  • Nana
    NanaNovember 8, 2015
    The hotel rooms are big and the bathroom esp the toilet is very fancy technology 😁
  • Rick T.
    Rick TogiaiFebruary 10, 2012
    Home base for Valentine weekend.
  • Michael S.
    Michael SchneiderNovember 19, 2011
    Been here 5+ times
    Don't leave without swimming in the indoor pool and jacuzzi
  • Ryan S.
    Ryan ServatiusNovember 11, 2013
    Beautiful hotel and staff are exceptionally helpful
  • Anton S.
    Anton ShusterJanuary 13, 2016
    Check out garden court. Even if you don't have brunch here, it's beautiful and this is one of the oldest hotels in San Francisco.
  • Trevor F.
    Trevor FilterAugust 22, 2014
    Best value for your Starpoints in SF!
  • Leigh B.
    Leigh BrownNovember 11, 2013
    Been here 10+ times
    No in-room coffee and none available downstairs until 6a. Not very east-coast-time-zone-stuck friendly.
  • Liz D.
    Liz DJanuary 17, 2014
    Been here 5+ times
    This hotel is beautiful!! Beds are very comfortable & they even have robes! Also no coffee makers in the room BUT just ask & one will be brought up for free with lots if coffee, teas, cream & sugar!
  • John P.
    John PughMarch 24, 2009
    At the OSBC to ?? tonight.
  • Dylan B.
    Dylan BoydJuly 26, 2016
    Been here 10+ times
    Now that it is all redone it's back as one of the best hotels in SD
  • Lauren B.
    Lauren BersonMarch 30, 2012
    Unfortunately the rooms are a bit run down and not as clean as you'd expect...
  • Cassie A.
    Cassie A.June 28, 2013
    Ruben at the front desk is super nice!
  • Rose J.
    Rose JFebruary 26, 2014
    Been here 5+ times
    They now lock their restrooms :-(
  • Francesca K.
    Francesca KrihelyMay 16, 2013
    This hotel is beautiful. Have lunch in the Garden Court if you can.
  • Jafafa H.
    Jafafa HotsJune 22, 2010
    If you're at Montgomery BART and need a bathroom, you can go into the Palace and use theirs and they probably won't notice. Despite the "guest only" signs that's where BART attendants will send you
  • May
    MayMarch 31, 2012
    Showers in room amazing. Worth asking for upgrade to jr suite for extra space.
  • Jamal
    JamalSeptember 3, 2011
    Favorite Hotel in SF. Very luxurious...
  • Meredith M.
    Meredith MApril 4, 2012
    Dont miss hotel bar--pied piper. Gorgeous Maxfield Parrish painting of pied piper of Hamelin.
  • Joe D.
    Joe DJuly 17, 2013
    The Garden Court is b.e.a.utiful. Feels like Vienna and they even play some quality Mozart.
  • Minnie S.
    Minnie SantillanSeptember 4, 2011
    Order room service the food is delicioud.
  • James C.
    James CitronDecember 17, 2011
    Been here 5+ times
    Stay here if you are SPG member, they take great care of platinum guests.
  • Gordon W.
    Gordon WrightMay 25, 2015
    This hotel is in need of a major facelift. The rooms are showing their age and look ratty.
  • Maddie S.
    Maddie ShannonJanuary 1, 2013
    Stayed here the weekend after Christmas. Beautiful hotel, but the service sucks. Everything takes too long. Severely understaffed at holidays. Good food, drinks, but no subs allowed for anything.
  • Timothy O.
    Timothy O'ReillyFebruary 27, 2013
    Overpriced and restrooms on ground floor a joke. Conference mania = bad UX.
  • Lauren M.
    Lauren MacNovember 4, 2015
    This place is gorgeous inside; but the door is actually on New Montgomery between Mission and Market -- don't believe google maps directions!
  • Heather H.
    Heather HALJune 9, 2011
    Ladies, a local secret at The Palace: they have elegant marble restrooms on the Lobby level, perfect for a quick touch up before heading into the bar, or elsewhere.
  • Alex L.
    Alex LApril 27, 2014
    Beautiful lobby and dining room.
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