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Hilton Hotels & Resorts

Palmer House - a Hilton Hotel

Hotel, Conference Room, and Meeting Room
The Loop, Chicago
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8.5/10
760
ratings
  • Vinci F.
    "The upgrade to the executive level is worth it!"(8 Tips)
    Lisa R.
    "The cucumber water on the executive floor is awesome!"(5 Tips)
    Ngoc N.
    "Old hotel but classy and beautiful."(5 Tips)
    wendy a.
    "The architecture its just amazing!"(4 Tips)
236 Tips and reviews
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  • Erik R.
    From my experience, definitely upgrade to an executive suite if available. The lobby is enchanting with an excellent bar. Starbucks is conveniently located below the lobby. Enjoyed my stay!
  • Erik R.
    Palmer House Hotel was rebuilt in the mid-1920's but previously was built in the early 1870's making it one of longest continuously operating hotels in the U.S. A lot of famous people have stayed here
  • Marina J.
    Marina JamiesonDecember 19, 2014
    Did you know that the invented the Brownie here? Really nice lounge area to be with friends and family, enjoy a cup of hot cocoa and share a brownie with vanilla ice cream :)
  • Dayna W.
    Greatest staff Ever! Thoughtful, considerate and always polite! 2nd best item is the architecture and I love the 100 year old photos on the walls!
  • Chris S.
    Chris SteeleNovember 23, 2014
    If you must shop in the Loop, this is your hidden oasis. Skip the lobby bar and head back to Potter's. They mix the Manhattans strong (but balanced) so plan on calling for a ride afterwards.
  • lynn ❄.
    lynn ❄️October 1, 2013
    free wifi in the lobby or starbucks. or $6.95 for 1 hr, $12.95 for 24. the business suite was as big as my master bedroom closet. it felt weird. love that millenium park is just blocks away!!
  • Jennifer R.
    Jennifer RuskSeptember 27, 2013
    Ask about room size / local. I can brush my teeth at the sink and flush the toilet while standing in the shower. If I wanted NYC rooms, I'd be in NYC. Plus the bldg configuration = v. dark rooms
  • Todd W.
    A great, historic hotel. The lobby is fantastically opulent. The front desk staff is kind of snooty, but the breakfast restaurant and staff are great. Smaller rooms and tiny bathrooms.
  • Paddy
    PaddyApril 16
    The atrium in this place is just WOW! So beautiful. Rooms are well equipped and modern. Staff as always at a Hilton property were helpful and friendly. Good location.
  • Karin H. T.
    Karin H. TechApril 12, 2011
    One of my favourite hotels. Classy, great lobby area. Nice bar area. Renovated rooms, a few with lake view. But the rooms are very, very different. Be careful not to end in a cupboard like one... I wa
  • Aaron C.
    Aaron CruzMay 14, 2012
    Historic, great architecture. Proms, weddings, you name it, it goes on here. Grab one of their many great drinks in the lounge around the Lockwood Restaurant. Get the Bertha cocktail.
  • Thomas T.
    Thomas TomchakMarch 23, 2010
    For the best shoe shine in Chicago, stop here and ask for Russell. He's great fun and I've never had my shoes look so good. Well with the $12 plus tip ($20). That includes a die job too!
  • Brooke S.
    Brooke SmithJuly 17, 2010
    My room was a king on the 23rd floor (executive level) and it was great. Plenty of space and beautiful. We even had two bathrooms which was nice. This hotel is in a perfect location.
  • Traveling V.
    Traveling VegAugust 12, 2011
    No mini-bars, no coffee machines, no bathrobes, no fridges & last call at the bar was 12:30... Yet, I had an AMAZING room, the location is great & I really enjoyed my stay for so many reasons!
  • jose alfredo v.
    jose alfredo villalobosDecember 12, 2012
    The business center is on 7th floor. When exiting the 8 bank turn left to the column with the fire hose. Walk around it and you'll see a glass door. That's it! Have safe trip home.
  • GJ D.
    GJ DJanuary 3, 2014
    A very good hotel in a lively Chicago neighborhood. Easy access to everywhere from this hotel. Beautiful main hall and design, super service. I would stay here again.
  • Jill K.
    Jill KraczonNovember 17, 2013
    fitness fees are waived for everyone now except classes. If you need to park, Public parking is $30 compared with theirs at $41/night. Pool is not exciting-free breakfast on 23rd floor! Great!!
  • Kirstjen L.
    Kirstjen LorenzJanuary 18, 2015
    This hotel has a great Wedgewood ceiling in the lobby. It is a really lovely atmosphere if you need a break from the dinginess of the State Street shops.
  • Fanny Y.
    Fanny YangFebruary 19, 2014
    Freshii is right next door to Palmer. I love Freshii so this is a bonus. Also, the fitness center in the 8th floor is pretty nice. Yoga room is available.
  • Walter G.
    Walter Greene Jr.September 15, 2013
    The rooms are small and bathroom shower needs an upgrade. Overall the Palmer House is a Nod to old world or historical hotel feel. Booked through Expedia 159.00, awesome price on the Mile.
  • Connie C.
    Connie CrosbyJuly 15, 2012
    Fitness center and spa are unaffiliated with the hotel. They give 50% discount drop-in rate to guests; Hilton Honours members silver and up can use for free. Drop-in rates include classes.
  • AFAR Media
    AFAR MediaAugust 4, 2014
    While the ballroom itself is beautiful, it's most interesting feature is what's hidden behind the mirrored wall in its corner. Read more
  • Pedigree Brand
    Pedigree BrandNovember 10, 2011
    Dogs up to 75 lbs. are welcome in your room. There’s a non-refundable pet service fee of $50 per stay. This is a luxurious pet-friendly hotel just steps from Millennium Park.
  • Katie B.
    Katie BakerJuly 27, 2011
    Everything was fantastic: the room (executive level); the service; the building. My only complaint is that the TV channels were a bit... Basic. The CN was the only thing appealing to younger people.
  • Dallas W.
    Dallas WinklerMay 5, 2012
    This historic hotel is my favorite place to stay in Chicago. Very clean, lots of amenities, great location, and the staff is very helpful.
  • Vasek S.
    Vasek S.June 25
    Wow, such a elegant hotel. If you are Hilton member, you can use free Wi-Fi at your room. In other case it works only in lobby
  • Jonathan F.
    Jonathan FerreraOctober 21, 2015
    The bar is gorgeous and many of the halls have detailed histories going into the 19th century.
  • JamieLynne W.
    JamieLynne WeissFebruary 26
    Lovely older hotel. Rooms are a little small, but are cozy. Book on a higher floor to avoid the street and L sounds
  • Don S.
    Don Seiler3 weeks ago
    Excellent service, clean and luxurious space in this historic building. I recommend cocktails in the lobby bar!
  • Angelica D.
    Angelica DongalloMay 15, 2014
    Yes, check out the ornate lobby! Not so much a fan of the Bloody Mary or croissant tots.
  • Lakisha J.
    Lakisha JohnsonMay 7, 2013
    This hotel is an AT&T wifi hotspot. Log in using your AT&T/Uverse account login and connect for free. Also, Hilton Honors gets you fitness center access and late checkout (up to 1:30 pm) free.
  • PJ S.
    PJ SchultzJuly 9, 2011
    Afternoon tea is great! Tea selection was nothing spectacular, but food was great and ambience can't be beat. Pretty close to a typical British tea.
  • Emily V.
    Emily Van NordenMarch 27, 2013
    very nice hotel - love ceiling mural near check in but the registration process is painfully slow every time. astoundingly so.
  • Jeremy
    JeremyNovember 11, 2014
    Beautiful, classic Chicago hotel. The lobby is amazing! Feels like you have stepped back to the 1920's
  • 💋JinkyJane✈✈✈🇺🇸
    After my ghost encounter at this hotel at around 3am and reported it to the concierge, I found out that there have been reports of sightings and paranormal activity here. Check out the 13th Floor!
    Upvoted Jun 28
  • Joanne C.
    Joanne C.November 10, 2011
    No wifi in room. Solution: call verizon & enable hotspot tethering on iPhone 4 for a mere xtra $20/mo, then disable that service after ur trip. You can now use ur tablet on wifi. Works great!
  • Chris V.
    Chris VanDokkumburgDecember 2, 2011
    Awesome room with two bathrooms and a sitting area! The Executive Level is worth the price difference for all the thde amenities.
    Upvoted Jul 14
  • Lauren K.
    Lauren KapraunApril 6, 2013
    The Burger and Chips at Potter's is absolutely the best!! And the rooms with 2 beds and 2 baths are huge!!
  • Lisa L.
    Lisa LJanuary 31, 2012
    Had an amazing room (king on the 13th floor) afternoon tea was spectacular! Everyone was super nice and helpful!
  • @palmerlaw
    @palmerlawNovember 11, 2013
    No matter where your evening took you, enjoy a nightcap at the Lockwood bar in the lobby. Safe travels! ~@travelblawg
    Upvoted Jun 28
  • Mayee
    MayeeJanuary 3, 2015
    The lobby looks fabulous but the rooms are old (not designer vintage) and absolutely CREEPY. Hallways and lighting will remind you of scenes from The Shining.
  • Kristopher P.
    Kristopher PostJuly 13, 2013
    Definitely check out the Balance Spa. Many services to choose from. Full body massage the way to go. Great staff.
  • Rudolf S.
    Rudolf SlintakAugust 4, 2013
    The hallways by the rooms have portraits from all of the entertainers that have played here over the years
  • Morgan S.
    Morgan SmithJuly 9, 2012
    It's an old hotel and the walls are very thin. You can hear people in the halls and next room perfectly. Ask for a room far from other guests and elevators.
  • Tracy L.
    Tracy LynnMarch 10, 2015
    The rooms are a bit small, but nice. Excellent concierge service. Everyone was friendly and helpful.
  • Linda R.
    Linda ReynenJune 4, 2012
    Your room has no fridge? Order one from housekeeping - $40 surcharge but worth it as I'm here for 6 weeks!
  • Ashley H.
    Ashley HughesMarch 9, 2011
    it's beautiful. but there are many things left out...coffee maker, open gym, wi-fi, etc. and the food and drink prices are ridiculous.
  • Karcher M.
    Karcher MarinaPvJuly 25, 2013
    At your arrival, if you leave your luggage with the bell boys, make sure you rush them for delivery, otherwise 40 minutes!
  • LMarieA
    LMarieAApril 22, 2012
    This hotel is amazing! Take the blue line right here! Close to Redline and plenty of shopping!!!
  • Kara A.
    Kara AraujoApril 23, 2014
    Room decor is garish, the beautiful lobby is dotted with advertisements, no fridge, coffee pot or robe in the room. Dining very expensive. Bellhop forgot a bag in the taxi trunk -it's lost.
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