Payless Car Rental

Payless Car Rental

Rental Car Location
5309 McCoy Road, Orlando, FL 32812
Credit Cards:
Yes (incl. American Express)

Payless Car Rental offers discounts and low rates for rental cars at popular travel destinations throughout the US, Canada, Mexico, Europe, Asia, and the Caribbean.


Based on 88 votes

People have mixed feelings about this place

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44 Tips

People talk about:

  • "There's a $350 deposit they don't tell you about when booking. It..." (3 tips)
  • "... I did purchase the insurance so didn't have to leave a deposit. Pick up..." (7 tips)
  • "... Would consider renting again." (2 tips)
  • Danielle P.

    Avoid this place like the plague. Rude and agressive staff with bait and switch tactics. Decline the expensive insurance option and get hit with a $350 hold on your car for the duration of your trip.

    Danielle P. · October 19, 2011
  • Justin C.

    They quote you one price that's way lower than what they charge upon return. my rental was supposed to be $177 for 3 days but they charged $230 for taxes and "private fees".

    Justin C. · April 5, 2012
  • Craig G.

    Get ready for a lot of waiting.

    Craig G. · August 9, 2011
  • Randy R.

    Bare bones but overall ok experience. Cheap rates and terrible line to check out but balanced but quick return process. Would consider renting again.

    Randy R. · April 17, 2011
  • Jamppa R.

    They will nickel & dime you. Go somewhere else. You can't drive over 100 miles in a day or add a driver without being charged!

    Jamppa R. · March 7, 2011
  • Cassandra P.

    Don't do it. They require you to get their insurance or you have to leave a $350 deposit. Seriously!

    Cassandra P. · February 17
  • Dr K.

    Their attitude is smug, condescending and repulsive check hotwire for cheaper prices at any other car rental place

    Dr K. · January 14
  • Robbie M.

    Be prepared to pay a fee for EVERYTHING!! Even an extra driver

    Robbie M. · June 18, 2013
  • Amy I.

    Some employees were very rude (wanted to slap this one guy) but another employee went out of their way to help

    Amy I. · June 2, 2013
  • Victor P.

    I hate car rental companies. HATE.

    Victor P. · April 6, 2013
  • Colin G.

    Yeah fuck this place. Looks cheap online but then they stab you in the back!!

    Colin G. · January 9, 2013
  • Andrea K.

    There's a $350 deposit they don't tell you about when booking. It goes back on your card 2 days after returning, but was not prepared for that. Staff is also rude. Ill use hertz next time.

    Andrea K. · November 10, 2012
  • Vito D.

    They are not honoring the discount.

    Vito D. · June 15, 2012
  • Connie W.

    Worst place ever. Do not book here. They are a rip off.

    Connie W. · June 1, 2012

    Try to avoid this place. Rude and lazy staff. They make you go over and log previous damages. Never again... · May 8, 2012
  • Kyle C.

    Terrible don't use this place long lines staff that doesn't care and broken parts in car

    Kyle C. · April 26, 2012
  • Ashley

    You get what you pay for--service can be a bit slow but I've never had problems here. Cheapest rentals I've found and have never had any of the bad experiences people mentioned.

    Ashley · April 23, 2012
  • Tom C.

    Off site location.

    Tom C. · September 7, 2011
  • Andie S.

    They were messing around with my bank account & it took almost an hour to get our car. One good thing, the car was clean & brand new.

    Andie S. · January 12, 2011
  • David W.

    Agree with all of the other negative reviews. Rude and SLOW staff.

    David W. · February 27
  • conbon

    Super long wait even though I already prepaid online. Rude employee. Won't be renting from this company again

    conbon · February 22
  • Megan K.

    Waited over 45 minutes for their shuttle. They don't make it clear that it only shows up if you call from a special phone in MCO. Shuttle was dirty and had a window busted out in it. Not worth it.

    Megan K. · January 23
  • Dr K.

    Worse place to rent a car don't ever rent here. They don't have your car They charge a 350 deposit plus your car. They up your rental price and force you to take their insurance at $19 a day.

    Dr K. · January 14
  • Francesca O.

    Don't rent from this company!! The price isn't worth it at all. Poor customer service and misleading information online. I'm so disappointed.

    Francesca O. · January 13
  • Drew B.

    Slow Lines. Lack of Employees.

    Drew B. · January 2
  • Shay D.

    Rental process is ridiculously slow. Took over 30 minutes to get 5 different renters through the line. Payless...wait more.

    Shay D. · November 12, 2013
  • Jessie A.

    They messed around with my credit card. I saw they charged me twice for the car, which I hadn't finished using. When I arrived to return the car, the charges were gone.

    Jessie A. · June 22, 2013
  • Alexis

    Great service, LOW price, and nice cars

    Alexis · May 16, 2013
  • ♌Amanda R.

    Saved a ton but was not aware of the $350 deposit otherwise a great deal!!

    ♌Amanda R. · January 14, 2013
  • Nancy

    The receipt is a contract. You need to keep it in the car as proof of insurance in case you get pulled over. They didn't tell us that upon renting but threw a fit when we returned the car.

    Nancy · January 14, 2013
  • Joshua M.

    I got a '12 Toyota Corolla. I did purchase the insurance so didn't have to leave a deposit. Pick up was a breez. Was told car was full but wasn't. They filled it up and I was on my way. Ill rent again

    Joshua M. · October 23, 2012
  • Donna S.

    My car was supposed to be $56 and they charged me $70 because the car was not completely full. I went back to the gas station and put $3 in and Payless refunded me $12.

    Donna S. · September 16, 2012
  • Sally S.

    Okay place. Great price. If you opt out of insurance you have to leave a 350.00 deposit.

    Sally S. · May 22, 2012
  • Bijoux A.

    They were very nice!! Staff great customer service.

    Bijoux A. · May 9, 2012
  • Jennifer L.

    Bad service! Very dirty and do not give you any direction as to what you are doing.

    Jennifer L. · April 27, 2012
  • Carrington F.

    So filthy here that i feel like i need a shower... Smells like a rest stop urinal

    Carrington F. · April 4, 2012
  • Alyssa Z.

    Awful experience. DO NOT RENT HERE!!!!

    Alyssa Z. · March 22, 2012
  • Andrea S.

    Never rent from them! My online quote was $130, had to get their insurance or pay an extra $350. My total pill was $300!!! JOKE.

    Andrea S. · March 21, 2012
  • Matt B.

    Don't rent here the shuttle loses your bags. Bad experience.

    Matt B. · March 5, 2012
  • Stephanie K.

    Terrible. Just gross. Never again.

    Stephanie K. · February 28, 2012
  • Dave N.

    The guy that does the optional detailing is a good guy and does a great job. Love coming back to a shiny car :)

    Dave N. · January 23, 2012
  • Nicolas D.

    Cheap cheap car! Worked great and saved a bundle compared to other companies. Not the newest cars but no problems at all.

    Nicolas D. · January 16, 2012
  • Jennifer V.

    Great place to park when flying out of MCO.

    Jennifer V. · May 25, 2011
  • Rob H.

    What a dive. The cars are ok & cheap, but it takes nearly an hour to get your car, and the service reps are aggressive to near hostility when trying to sell more crap. Next time I go National!

    Rob H. · November 21, 2010

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