Shake Shack

Burger Joint and Ice Cream Shop · Upper West Side
366 Columbus Ave (at W 77th St), New York, NY 10024, United States
Open until 11:00 PM (Show more)
  • Mon–Sun
    • 10:45 AM–11:00 PM
Lunch, Dinner
Beer, Wine
Credit Cards:
Yes (incl. American Express)
Outdoor Seating:

Shake Shack is a modern day "roadside" burger stand serving the most delicious burgers, hot dogs, frozen custard, beer, wine and more!


Based on 1,957 votes

People like this place

  • On Be a Local in the Upper West Side
  • What you need to know
    Patrick A.
    "Even if the line is long the Shack Burger is worth the wait."(25 Tips)
    Ryan F.
    "Shack Stack with a strawberry shake is the way to go."(18 Tips)
    Explora B.
    "Great after a trip to the American Museum of Natural History."(11 Tips)
    K W.
    "Shroom Burger is the best thing"(10 Tips)
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443 tips and reviews.

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  • all tips and reviews
  • burgers
  • milkshakes
  • french fries
  • shack stack
  • lively
  • natural history
  • good for a quick meal
  • casual
  • family-friendly
  • hot dogs
  • authentic
  • good for a late night
  • museums
  • cheeseburgers
  • good for groups
  • malts
  • corn dogs
  • lemonade
  • great value
  • coffee
  • Theresa R.

    I've had the crinkle fries (w/ & w/o cheese), 'shroom burger, shack burger, shack stack, New York dog, chick 'n' burger, and coffee shake. I've never been disappointed or 'just satisfied.' All amazing

    Theresa Roldan · January 29
  • tomomi m.

    My #1 choice on the menu is the Shack Burger. The meat here tends to be a little on the saltier side compared to other burger joints (i.e. Five Guys), but is fresh and delicious.

    tomomi m. · December 30, 2012
  • Arie

    Best burger in the city. The meat is so perfectly cooked, never overdone, and oh-so-fresh. Though I prefer the Madison Square location, you can eat inside at this location when the weather is bad.

    Arie · June 11, 2015
  • Sandy C.

    I take back whatever disparaging remarks I've said about Shake Shack in the past. I just had a plain, medium rare burger. No ketchup, salt or bun. Just pickles. It was superb! Best beef in ages.

    Sandy Campbell · March 9, 2014
  • Pepe T.

    The best burger I've tasted ever!!! Also great chocolate shake and fries!! (It was back in 2008, but I suppose they're still freakin' delicious!) The hour-plus wait in line was completely worth it!

    Pepe Treviño · November 10, 2012
  • Summer O.

    This is a great place to hit up instead of the overpriced cafes of the American Natural History Museum if you're there for the day. Only one block behind the main enterance! And the line moves fast! Read more

    Summer Oleksy · July 25, 2010
  • The Corcoran Group

    It's only a special during certain times, but absolutely try the peanut butter & bacon burger if it's available (ask the staff). A word of warning though, you'll need a lot of napkins for this one!

    The Corcoran Group · April 22, 2010
  • Stephanie L.

    Go during the week because the lines aren't long and you can actually get a seat! Really good, solid burgers, crisp fries and a decent beer on draft -- all for under $20 in the Upper West Side. Read more

    Stephanie Loleng · March 25, 2010
  • Ant V.

    Don't let yourself be suckered into the In-n-Out vs Shake Shack debate! They are completely different types of burgers, and both are good. I recommend a Shack Burger if it's your first time.

    Ant Velez · March 6, 2012
  • Alana C.

    Limited seating upstairs and downstairs (especially during peak hours) so try to avoid coming during lunchtime! Either way, always delicious--Shack Burger with fries = :) and the custard is amazing.

    Alana Cadiz · March 1, 2011
  • Yolanda Shoshana

    If you like burgers and some really great fries stop by! Be ready to stand in a line, but it is well worth it. Everything taste fresh. Also try one of the shakes! Nom, nom, nom! Read more

    Yolanda Shoshana · June 22, 2011
  • Caroline K.

    Awesome place and the downstairs is amazing but the downtown is better and it manages space more... this one doesnt have a lot of space when its packed and it usally is packed

    Caroline K · June 19, 2015
  • Jessica S.

    Okay for the price but NOT WORTH A LONG WAIT. I repeat: if there's a line out the door, not worth it. There are better burgers in this neighborhood, namely Big Nick's (71st & Columbus) & Five Napkin.

    Jessica Stark · September 25, 2012
  • New York Habitat

    Different location, same great burger. Good place to stop after checking out the Natural History Museum. As always, you've got to get the shack burger, a chocolate shake, and some cheese fries.

    New York Habitat · November 23, 2011
  • Mariana P.

    Cheese fries are AMAZING! The Smoke Shack burger is great, but I ordered without the cherry peppers (spicy). Caramel shake is good too!

    Mariana Portela · February 14, 2013
  • Pocohantus

    Please be considerate of others and vacate tables when you are done especially if you are two people at one of the 3 tables for 6. 

    Pocohantus · January 24, 2013
  • Bonnie H.

    This location always has a line of people waiting outside. I went on a sunday around 4 and there was only a couple people at the restaurant. I suggest not going at normal meal times.

    Bonnie Heyman · June 27, 2011
  • Emily L.

    Try not to go around noon, since the place will be packed. Instead, wait a bit and go at an off time. You won't have to wait long and put up with any tourists.

    Emily Lipstein · July 22, 2012
  • Lawrence K.

    Dr. Memet Oz and the Food Police hate this place; the average burger fan adores it. Convenient location near American Museum of Natural History. Friendly servers.

    Lawrence Kreger · January 10, 2015
  • Jeff S.

    Burgers look like an In-n-Out copy, but have a (delicious) flavor of their own. Busy, so send your companion to get a table while you place an order for both of you.

    Jeff Smith · April 11, 2015
  • geo d.

    Atmosphere is the 1st thing I notice,nice place to have lunch/dinner and chat with friends.Burger,fries and a shake seems to be the favorite combo

    geo daniell · December 14, 2014
  • James P.

    Their popular $6.40 shack burger packs a punch. Right across the street from the natural history museum so it's very convenient. So go shack it up.

    James Park · June 10, 2013
  • Joe G.

    "With or without the hype and the lines, the frozen custard at Shake Shack is pretty awesome; thick, satisfying, and sweet. Flavors change monthly."

    Joe Germuska · August 2, 2013
  • Explora B.

    Great after a trip to the American Museum of Natural History. If it's a decent day out, take lunch to one of the benches around Columbus Ave.

    Explora BA · November 26, 2014
  • CUNY School of Professional Studies

    GRADUATION GRUB: There's a reason Shake Shack gets all the love it does for its perfect burgers, fries, and shakes. It may not be the classiest meal in town, but it will likely be the most satisfying.

  • Carmen C.

    Usually crowded, worth the wait. Especially over the summer. Nice to sit on the benches across the street and chow down on those burgers and fries..yum.

    Carmen C · January 27, 2011
  • Robert R.

    ...check out their Special Menu Shacktoberfest running until Oct. 10th featuring sausages, Bavarian-style Concretes and a special Beer Stein. Na dann zum Wohl... Read more

    Robert Rowe · October 8, 2010
  • Alicia L.

    The line is so much faster than Mad Sq Park's! Go for the ShackBurger and don't forget your Cheese Fries! YUMMY! You won't easily forget! :)

    Alicia Luque · August 19, 2011
  • Rob W.

    For the love of all that is holy, please don't bring your stroller in here. It will clog aisles and drag the carefully orchestrated people-moving capabilities of the facility to a grinding halt.

    Rob W. · December 21, 2010
  • Carlton W.

    The fastest service of all the shake shacks imho. The 86th Street one can taked a while, and the line at the madison square park is loooong

    Carlton W. · June 7, 2012
  • Colleen L.

    Decent burger but comes in second behind in n out burger and more expensive. not worth a long wait. I've been trying to go here for years but there's always a l

    Colleen L · December 18, 2011
  • Remington G.

    Go to this shake shack because the line is MUCH MUCH faster, and your food is ready in a matter of minutes. Not the wait you would experience in madison square park.

    Remington Guest · July 27, 2009
  • Brett V.

    Believe the hype. Like most Americans I've had thousands of different burgers and I really think this is the best burger in the states.

    Brett Venker · June 6, 2013
  • Amanda B.

    Good quality meat, soft bun & the shakes will rock your world. Although you might want to share w/ friends or else die of a food coma.

    Amanda B · October 11, 2011
  • John B.

    I absolutely love the Smoke Shack Burger. Get the cheese fries (to go) and they'll put the sauce on the side for dipping!

    John Brian · June 28, 2015
  • Jeremy D.

    Can't go wrong with a Shackburger, crinkle fries (THEY'RE BAAAACK!), and a beer! Save room for a shake or custard, obviously.

    Jeremy Davis · January 18, 2015
  • Melissa C.

    Crowded, but SO worth it! There is seating down below if you can't find a seat on the main level. The Shack Burger is a MUST!

    Melissa Cameron · August 6, 2013
  • Jennifer D.

    Go for a ride in the Park. Completely negate any calories you lost by biking to Shake Shack and eating a shroom burger + concrete. After recovering from the feast guilt will settle in. Bike home.

    Jennifer Daniel · December 11, 2011
  • Héloïse M.

    What an excellent burger! Have a (double) shake burger (the more simple), it is so tasteful and juicy ! You won't regret it

    Héloïse M · September 12, 2013

    My favorite shake shack location. Something feels more fresh and delicious. Good to come by after visiting the natural history museum. · February 3, 2015
  • Compass

    Cult burger chain Shake Shack opened its Upper West Side outpost in 2008, and the lines have been around the block ever since.

    Compass · April 21, 2014
  • K W.

    The Shroom Burger is the best thing, I've ever eaten: Portobello Mushroom filled with cheese plus fresh lettuce & tomato. Love it.

    K WM · April 30, 2013
  • Ricardo V.

    Don't worry if there's no seats upstairs, there's usually some down in the rec room and plenty of benches across the street, along W 77th st

    Ricardo Vargas · July 31, 2010
  • Seth S.

    Great food. Very hard to get a table so split up and one person grab a seat. Or take to go. Be prepared for a line.

    Seth S. · August 25, 2013
  • The Vyne

    The BEST shakes and burgers in the city. The black and white shake is heavenly and you can't go wrong with any of the burgers (even the 'shroom burger!)

    The Vyne · July 4, 2010
  • Jimmy W.

    Good burgers and shakes but very few tables, figure out your order and then have someone wait for a take while waiting on the food.

    Jimmy Walton · April 6, 2013
  • Pocohantus

    Please be considerate and vacate tables when you are done especially if you are two people at one of the 3 tables for 6.

    Pocohantus · January 24, 2013
  • Erica C.

    Insanely delicious, never disappoints. Perfectly sized burger, just perfect every time.

    Erica Choi · August 9, 2014
  • Alessandro M.

    Short wait. Close to Central Park and the museum of natural history. Cheese fries.

    Alessandro Mingione · June 10, 2015
  • Jean W.

    Burger with shack sauce is my fave- but the fries are not as good as they once were. The concretes are still tops!

    Jean Woroniecki · April 4, 2014

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