Shake Shack

Burger Joint and Ice Cream Shop$$$$
Upper West Side, New York
414 Tips and reviews
  • burgers
  • milkshakes
  • french fries
  • shack stack
  • lively
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  • Theresa R.
    Theresa RoldanJanuary 29, 2016
    I've had the crinkle fries (w/ & w/o cheese), 'shroom burger, shack burger, shack stack, New York dog, chick 'n' burger, and coffee shake. I've never been disappointed or 'just satisfied.' All amazing
  • Caroline K.
    Caroline KJune 19, 2015
    Awesome place and the downstairs is amazing but the downtown is better and it manages space more... this one doesnt have a lot of space when its packed and it usally is packed
    Upvoted Aug 11
  • tomomi C.
    tomomi C.December 30, 2012
    My #1 choice on the menu is the Shack Burger. The meat here tends to be a little on the saltier side compared to other burger joints (i.e. Five Guys), but is fresh and delicious.
  • Arie
    ArieJune 11, 2015
    Best burger in the city. The meat is so perfectly cooked, never overdone, and oh-so-fresh. Though I prefer the Madison Square location, you can eat inside at this location when the weather is bad.
  • G D.
    G DaniellDecember 14, 2014
    Atmosphere is the 1st thing I notice,nice place to have lunch/dinner and chat with friends.Burger,fries and a shake seems to be the favorite combo
  • Pepe T.
    Pepe TreviñoNovember 10, 2012
    The best burger I've tasted ever!!! Also great chocolate shake and fries!! (It was back in 2008, but I suppose they're still freakin' delicious!) The hour-plus wait in line was completely worth it!
  • Sandy C.
    Sandy CampbellMarch 9, 2014
    I take back whatever disparaging remarks I've said about Shake Shack in the past. I just had a plain, medium rare burger. No ketchup, salt or bun. Just pickles. It was superb! Best beef in ages.
  • Reem K.
    Reem KhalilJune 10, 2016
    Love from first bite, i had almost everything on the menu and regretted nothing at all... Choose what you love i bet you'll love them all
  • Mariana P.
    Mariana PortelaFebruary 14, 2013
    Cheese fries are AMAZING! The Smoke Shack burger is great, but I ordered without the cherry peppers (spicy). Caramel shake is good too!
  • BuzzFeed
    BuzzFeedAugust 19, 2016
    It wouldn’t be NYC if there wasn’t a Shake Shack around. Like every location, this one is crowded. Unlike every other location, you can walk a block and eat your burger in Central Park. Read more
  • Jeff S.
    Jeff SmithApril 11, 2015
    Burgers look like an In-n-Out copy, but have a (delicious) flavor of their own. Busy, so send your companion to get a table while you place an order for both of you.
  • Ant V.
    Ant VelezMarch 6, 2012
    Been here 5+ times
    Don't let yourself be suckered into the In-n-Out vs Shake Shack debate! They are completely different types of burgers, and both are good. I recommend a Shack Burger if it's your first time.
  • Yolanda Shoshana
    Yolanda ShoshanaJune 22, 2011
    If you like burgers and some really great fries stop by! Be ready to stand in a line, but it is well worth it. Everything taste fresh. Also try one of the shakes! Nom, nom, nom! Read more
  • New York Habitat
    New York HabitatNovember 23, 2011
    Different location, same great burger. Good place to stop after checking out the Natural History Museum. As always, you've got to get the shack burger, a chocolate shake, and some cheese fries.
  • Pocohantus
    PocohantusJanuary 24, 2013
    Been here 25+ times
    Please be considerate of others and vacate tables when you are done especially if you are two people at one of the 3 tables for 6. 
  • Joe G.
    Joe GermuskaAugust 2, 2013
    "With or without the hype and the lines, the frozen custard at Shake Shack is pretty awesome; thick, satisfying, and sweet. Flavors change monthly."
  • 3, 2015
    Been here 5+ times
    My favorite shake shack location. Something feels more fresh and delicious. Good to come by after visiting the natural history museum.
  • Explora B.
    Explora BANovember 26, 2014
    Great after a trip to the American Museum of Natural History. If it's a decent day out, take lunch to one of the benches around Columbus Ave.
  • James P.
    James ParkJune 10, 2013
    Their popular $6.40 shack burger packs a punch. Right across the street from the natural history museum so it's very convenient. So go shack it up.
  • Alana C.
    Alana CadizMarch 1, 2011
    Limited seating upstairs and downstairs (especially during peak hours) so try to avoid coming during lunchtime! Either way, always delicious--Shack Burger with fries = :) and the custard is amazing.
  • Steven W.
    Steven WallerMay 11, 2016
    The portion sizes are similar to Europe and this shouldn't deter you as the food quality and selection more then makes up for it..
  • Jeremy D.
    Jeremy DavisJanuary 18, 2015
    Been here 5+ times
    Can't go wrong with a Shackburger, crinkle fries (THEY'RE BAAAACK!), and a beer! Save room for a shake or custard, obviously.
  • John B.
    John BrianJune 28, 2015
    Been here 5+ times
    I absolutely love the Smoke Shack Burger. Get the cheese fries (to go) and they'll put the sauce on the side for dipping!
  • Karla S.
    Karla SosaMay 17, 2016
    Everything is delicious! The burgers are on point and served on an amazing bun. The milkshakes are to die for; try the Fair Shake!
  • Brett V.
    Brett VenkerJune 6, 2013
    Been here 10+ times
    Believe the hype. Like most Americans I've had thousands of different burgers and I really think this is the best burger in the states.
  • Jennifer D.
    Jennifer DanielDecember 11, 2011
    Go for a ride in the Park. Completely negate any calories you lost by biking to Shake Shack and eating a shroom burger + concrete. After recovering from the feast guilt will settle in. Bike home.
  • Héloïse M.
    Héloïse MSeptember 12, 2013
    What an excellent burger! Have a (double) shake burger (the more simple), it is so tasteful and juicy ! You won't regret it
  • CUNY School of Professional Studies
    GRADUATION GRUB: There's a reason Shake Shack gets all the love it does for its perfect burgers, fries, and shakes. It may not be the classiest meal in town, but it will likely be the most satisfying.
  • Summer O.
    Summer OleksyJuly 25, 2010
    Been here 5+ times
    This is a great place to hit up instead of the overpriced cafes of the American Natural History Museum if you're there for the day. Only one block behind the main enterance! And the line moves fast! Read more
  • Erica C.
    Erica ChoiAugust 9, 2014
    Insanely delicious, never disappoints. Perfectly sized burger, just perfect every time.
  • Melissa C.
    Melissa CameronAugust 6, 2013
    Crowded, but SO worth it! There is seating down below if you can't find a seat on the main level. The Shack Burger is a MUST!
  • Carlton W.
    Carlton W.June 7, 2012
    The fastest service of all the shake shacks imho. The 86th Street one can taked a while, and the line at the madison square park is loooong
  • The Corcoran Group
    The Corcoran GroupApril 22, 2010
    It's only a special during certain times, but absolutely try the peanut butter & bacon burger if it's available (ask the staff). A word of warning though, you'll need a lot of napkins for this one!
  • K W.
    K WMApril 30, 2013
    The Shroom Burger is the best thing, I've ever eaten: Portobello Mushroom filled with cheese plus fresh lettuce & tomato. Love it.
  • Alicia L.
    Alicia LuqueAugust 19, 2011
    The line is so much faster than Mad Sq Park's! Go for the ShackBurger and don't forget your Cheese Fries! YUMMY! You won't easily forget! :)
  • Alessandro M.
    Alessandro MingioneJune 10, 2015
    Short wait. Close to Central Park and the museum of natural history. Cheese fries.
  • Lawrence K.
    Lawrence KregerJanuary 10, 2015
    Dr. Memet Oz and the Food Police hate this place; the average burger fan adores it. Convenient location near American Museum of Natural History. Friendly servers.
  • Rachel P.
    Rachel PerlinDecember 19, 2015
    Staff here is phenomenal. One of the best shake shack locations I've ever been to because of this reason alone.
  • Amanda B.
    Amanda BOctober 11, 2011
    Good quality meat, soft bun & the shakes will rock your world. Although you might want to share w/ friends or else die of a food coma.
  • Simon S.
    Simon SteadmanFebruary 4
    First time here went for the original cheeseburger. Simple but highly effective, as a burger lover you will not be disappointed.
  • Stephanie L.
    Stephanie LolengMarch 25, 2010
    Go during the week because the lines aren't long and you can actually get a seat! Really good, solid burgers, crisp fries and a decent beer on draft -- all for under $20 in the Upper West Side. Read more
  • Iftach Ian A.
    Iftach Ian AmitOctober 15, 2014
    The shack stack is absolutely perfect. Juicy, tasty, perfectly balanced.
  • Compass
    CompassApril 21, 2014
    Cult burger chain Shake Shack opened its Upper West Side outpost in 2008, and the lines have been around the block ever since.
  • Emily L.
    Emily LipsteinJuly 22, 2012
    Been here 5+ times
    Try not to go around noon, since the place will be packed. Instead, wait a bit and go at an off time. You won't have to wait long and put up with any tourists.
  • Duncan H.
    Duncan HowsleyAugust 18, 2014
    Don't bother with the hotdogs - the burgers are sensational. Peanut butter milkshakes are also pretty fantastic!
  • Dustin
    DustinDecember 9, 2016
    Always packed. The secret is to order something that can be eaten while standing, with one hand. So cheese fries are right out.
  • Pocohantus
    PocohantusJanuary 24, 2013
    Been here 25+ times
    Please be considerate and vacate tables when you are done especially if you are two people at one of the 3 tables for 6.
  • Carmen C.
    Carmen CJanuary 27, 2011
    Usually crowded, worth the wait. Especially over the summer. Nice to sit on the benches across the street and chow down on those burgers and fries..yum.
  • Katherine C.
    Katherine CabeJuly 3, 2013
    Been here 10+ times
    You'll get your food faster if it's busy. They get really lazy when it's not...but the food is always great!!!
  • Marina X.
    Just ordered a shortbread and strawberry concrete. 10 minutes later, I get my icecream, melted and without shortbread cookies. Came back to complain, the guy told me "sorry, we are out of shortbread"
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