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Sheraton At The Falls Hotel, Niagara Falls, NY

Hotel · Downtown Niagara Falls
300 3rd St (at Old Falls St), Niagara Falls, NY 14303, United States
Credit Cards:
Yes (incl. American Express)

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Based on 88 votes

People like this place

  • What you need to know
    Jennifer S.
    "great meal at TGI Fridays and casino credits."(2 Tips)
    Thomas R.
    "Food wasn't really good or bad but the view on the falls was great."(9 Tips)
    Ron W.
    "Very comfortable beds.Convenient to Falls."(2 Tips)
    Corey A.
    "Wonderful price and the vouchers were awesome."(2 Tips)
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48 tips and reviews.

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  • Fawaz G.

    Worst hotel of the world. I have been around the world. They don't include breakfast. I wonder how is it a 4 star hotel

    Fawaz Gazanfar · October 5
  • Rim K.

    Very nice hotel!! The rooms are spacious and the staff is very helpful

    Rim Karoui · May 28
  • Mel R.

    Beautiful hotel. Great space for conferences. Awesome rooms. Friday's and Starbucks located inside! Awesome place!

    Mel Rupp · March 22
  • Katie P.

    Our room key wouldn't work half the time. Don't waste your money.

    Katie Peles · November 2, 2014
  • Ron W.

    Very comfortable beds.Convenient to Falls.

    Ron Walker · October 9, 2014
  • Michael R.

    Nice hotel and great staff. Excellent value

    Michael Rochman · August 30, 2014
  • Sarah P.

    Easy stroll to 1885 Frederick Law Olmsted park overlooking American Falls

    Sarah Prince · May 30, 2014
  • Corey A.

    This hotel is great. Wonderful price and the vouchers were awesome. Only bad thing I can say is room service was loud starting around 10am

    Corey Arthur · December 21, 2013
  • Kris

    These previous tips must be old. Great hotel & service. Get your parking ticket validated @ the desk. And only a walks away from Niagara Falls.

    Kris · November 4, 2013
  • Nikki S.

    If you get this hotel, try to the side with a view of the falls. The concierge service was very welcoming to questions, etc.

    Nikki S. · October 19, 2013
  • Andrew G.

    You can get American cell service!! Free internet is nice too; but there is a $10 resort fee. Self-parking is $20 and valet is $30.

    Andrew Gonzalez · October 19, 2013
  • Eric P.

    Rooms smell of mold, outdated and the entire building is unkempt.

    Eric Pauley · June 16, 2013
  • Kassi M.

    Hotel room is small but nice. No mini fridge, and only mirror is in bathroom. Service was excellent, and heated pool. No hot tub. Spiders in hallways and easy to find because of casino across street

    Kassi Mcsherry · May 23, 2013
  • Brian S.

    Get the Couples Package. Falls view room, casino credit, dinner credit, and many other bonuses. 100% worth it!

    Brian Sanderson · April 29, 2013
  • Tharaka M.

    It was great. The view is awesome; specially at night.

    Tharaka Muthukumarana · April 24, 2013
  • Steven T.

    Great service great ppl...checked in 2 hrs ago and loving every second! Don't let these negative reviews stray you from pickin this place...

    Steven Thompson · March 24, 2013
  • Yvonne W.

    By far not the prettiest views, or the nicest rooms, my remote for the tv didn't even work (despite them putting new batteries after I called the first time). There are better places to stay-find them

    Yvonne Wright · January 15, 2013
  • Yvonne W.

    Use your AAA or CAA card to get a 10% discount off the nightly rate.

    Yvonne Wright · January 14, 2013
  • Jenna

    Rooms are very dirty and run down. Do not stay here unless you have no other choice.

    Jenna · January 3, 2013
  • Balaji P.

    A old man at the front desk for late night check. Good God !!! 30 mins to check in. Bad service for a Sheraton hotel !!

    Balaji Paramasivam · September 15, 2012
  • Priyanka T.

    I can sleep on these beds forever!

    Priyanka Tuladhar · August 12, 2012
  • Sergiu P.

    I have to wait 5 hours to check in? is already 5 pm...and the room is not ready...even though we have reservations?!

    Sergiu Preda · August 6, 2012
  • Bernard

    Second try of a sheraton in us and second disappointment. Poor service, staff do not like happy to work here, not always clean, strong smell of dog, ... Sheraton in us do not have a correct level

    Bernard · July 6, 2012
  • Sonia E.

    Free WiFi :) awesome!

    Sonia Emilia · June 21, 2012
  • Jennifer S.

    We used a Groupon and got a great meal at TGI Fridays and casino credits. Hotel is really nice. Amazing deal!

    Jennifer Sweet · June 12, 2012
  • Thomas R.

    Food wasn't really good or bad but the view on the falls was great.

    Thomas Rossmueller · June 1, 2012
  • Marcie N.

    If using a groupon here, know the food voucher is not just $20 to spend at TGIF. U have to buy 2 entrees to use it. Only $15/per 4 casino.

    Marcie Norton · May 29, 2012
  • Aaron

    Walls are very thin. People walking down the hall sound like they are in your room. Poor excuse for a Sheraton.

    Aaron · March 31, 2012
  • Kristy A.

    the most comfortable bed ever!

    Kristy Awckland · March 18, 2012
  • Kristina N.

    This hotel is very dog friendly. Bring your best friend along on your next trip!

    Kristina Norris · March 4, 2012
  • Bryan R.

    Sad excuse for a sheraton hotel. Rooms were run down and dirty. Staff was average at best.

    Bryan Rausch · March 4, 2012
  • Eric G.

    Join the Starwood Perferred Guest program for FREE and they have a reception from 5 to 7 everyday with FREE wine, beer, cheese, crackers, etc... On the 5th floor. That part was worth it !

    Eric Giblock · February 26, 2012
  • Gina G.

    The only restaurant inside is T.G.I.F & Starbucks.

    Gina Granauro · February 23, 2012
  • Valerie S.

    Room isn't ready at 4 but check in is 4 total bull shit!

    Valerie Stabler · February 11, 2012
  • Jess H.

    Amazing! Say hi to Jeffery at the front desk! He goes out of his way to make sure your stay is amazing!

    Jess Harvey · January 16, 2012
  • Amy M.

    Great place to stay! No issues at all! Right across the street from casino. There are also many nice local bars on 3rd street!

    Amy Morgan · January 15, 2012
  • Trevor B.

    So convenient to the Casino!

    Trevor Bracher · January 4, 2012
  • Zach D.

    Room has a great view and a fireplace! Haven't found anything wrong yet

    Zach Dunton · December 26, 2011
  • Clay N.

    If you stay here, ask for a fan. That will give u some white noise since the thermostats are fake and are for looks only.

    Clay Norman · December 6, 2011
  • Brii D.

    At least there's a Starbucks.

    Brii DiStefano · December 4, 2011
  • Frank C.

    Don't arrive early... Didn't know niagra falls was so busy but room wasn't ready...

    Frank Caria · October 26, 2011
  • Chris M.

    @Joe: it's nor an excuse but new ownership just took over and there are plans for renovations. I used to work there and I am not obliged to defend them, but give them a chance to renovate.

    Chris McKee · August 22, 2011
  • Joseph F.

    A sad excuse for a Sheraton. Do NOT stay here. Dirty, old, poor service, the list goes on...

    Joseph Ferrer · August 20, 2011
  • Chris M.

    No hotel on the U.S. side of the border has a view of the falls. But the best view here is of the casino lights. Ask for this view. (First come, first served)

    Chris McKee · March 19, 2011
  • Tiavina K.

    Personnel aux petits soins. Accueil exemplaire.

    Tiavina Kleber · August 20
  • Taner G.

    Temizlik,Rahatlık ve kolay Ulaşımı ile 2 ülke arasındaki doğru adres.

    Taner Gultekin · December 21, 2014
  • Ali A.

    USA sınırlarında, Kanada topraklarını yakından gören rahat ve konforlu bir otel.. Hemen yakınında ki gazino ve ışıklandırması ise; gecenize renk katacak nitelikte ve eşsiz

    Ali Aygüneş · May 19, 2014
  • Erick B.

    Quiero volver a ir...

    Erick Barbosa · February 20, 2012

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